Etsi halvat lennot: Thomas Cook Airlines

Terrible airline!

Miinukset: Will never fly this airline again. Our connecting flight from Edinburg to Manchester was cancelled. I lost my phone and did not receive the email. This caused us to get to Manchester airport an hour and a half before the flight and we were told we were too late for the flight. We were told the next flight was on 7/24/18 and we ended up booking a flight on another airline, costing $3348. On both flights to Manchester and back to Boston, we weren't able to get on either flight and this airline did absolutely nothing to help us and also delayed our luggage for 5 days. I will be contacting the Better Business Bureau and my local TV station about this. We are two seniors and were traveling with our daughter and a 9 & 7 year old. We without our medications for 5 days and this is unacceptable!

Website is useless. VERY frustrating!

Miinukset: Website sets a bad tone for the airline. Almost impossible to check in , find baggage info, flight info etc. Makes u think the airline is shoddy. The employees are very professional and pleasant which counters the terrible upfront experience somewhat.

You get what you pay for

Plussat: Pretty decent leg room.

Miinukset: 22 hour delay that the airline knew about over 8 hours in advance (plane had turned back on way to airport) but flyers were not contacted. Next day, airline did not bother to update flight info online, so had to call to get new flight time. Plane was a little dirty. In flight service is on the poor side. Very infrequent with drinks, water, trash, etc. Breakfast was a yoghurt. Movie and TV selection pretty poor, even the premium paid-for service.

Miinukset: I missed my flight from Manchester to Munich as Easy Jets does not pay for luggage transfer fee.. I was not aware that I had to pick up my luggage upon arrival to Manchester and needed to recheck it again. Kayak should require luggage transfer all international carriers. If they do not resolve this issue I would not purchase a ticket through kayak.

Incredibly disorganized airline that ended up being extremely costly.

Miinukset: If you think you will save money by flying this little known airline, think again! Flight from SF to Manchester on June 29th was 2 hours delayed. Showed up at SF airport almost 2 hours before the new departure time and check in was closed, no Thomas Cook staff could be found. Several other passengers were in the same boat and eventually we convinced an airport manager to reopen check in. Missed connection in Manchester (on a different airline) and needed to purchase a new ticket for $400. They also lost my bag. Dozens of calls to baggage services went unanswered. I reached out to SFO baggage operations directly and located the bag - it never had left SF. By the time it was located I was in a remote section of Italy. It took several more days to get the bag to Zurich (the closest major airport), but they would not deliver the bag to me. I needed to drive 10 hours round trip to get the bag, a week into my trip. Getting the bag situation sorted out involved literally over 100 phone calls, most of them unanswered, and at least 30 conversations with baggage people in 3 different airports. Instead of the transport from US to Europe costing $750, it ending up costing close to $1800 and endless aggravation. I'm trying to get some paid back but doubt it will happen. Two friends on the same flight with me also missed their connection to Milan and their replacement tickets cost $1400. Also had to do an overnight stay at Manchester airport hotel for return flight, and that was another $220. DON'T FLY THIS AIRLINE IF YOU PLAN TO CATCH A CONNECTING FLIGHT ON A DIFFERENT AIRLINE - VERY RISKY. Perhaps OK if you are travelling with just a handbag to Manchester/UK only.

Miinukset: Can't rate because we didn't make the flight. At this point I'm not anticipating a pleasant flight.