Etsi halvat lennot: Thomas Cook Airlines

Plussat: the food was great for a short haul flight.

Miinukset: the boarding process was chaotic and did not even use the most basic of logic. the extra legroom seats are narrow so while you have leg room you have to wedge yourself in. The crew are interested in flogging scratchcards and duty free.

Plussat: Nothing.

Miinukset: Better and more accommodating customer service. Flight ‘left early’ and we missed the flight due to a slight delay in our initial flight (we had a layover in Manchester). Customer service was not helpful and even though we arrived at check in with enough time, they did not let us board the flight.

Delay

Miinukset: 1h hour delay

It really feels like a budget airline

Miinukset: Old plane. Very much below average entertainment. Basic things like coffee or soda for sale on 10 hour flight. Uncomfortable worn seats. Poor choices of food.

Miinukset: Nightmare no entertainment available

Plussat: Price

Miinukset: Service

Miinukset: The crow was useless I asked water 3 or 4 time no way to have it Entraînement no choice just if you pay , Low costs? Too much. !,

WHAT FLIGHT?

Miinukset: The flight to Manchester was canceled and I was not even informed until I got to the airport and was told I had no flight and I should rebook my flight with another airline. So my flight back to the USA NEVER happened because I refused to flight with Thomas Cook.

Flight was cancelled and the way it was handled was very unprofessiona

Miinukset: The way Thomas cook handled it.

Miinukset: Didn't like having to climb stairs into plane with two hip replacements and luggage, and no assistance. The seats are tiny (and I'm a small person). The food was mediocre, passengers took their own food on board. The entertainment was pitiful for such a long flight. Very disappointed and probably will avoid Thomas Cook for future trips. Plus, It was very cold with constant cold air blowing on me; they provided no blankets, even though I requested one.

We were over an hour delayed due to a problem with the plane.

Plussat: The on flight crew were helpful and considerate.

Miinukset: Information on delay at the gate was poor until the captain came out to speak to us. The delay. We arrived at Gatwick at 12:45 in the morning. Fortunately we made the 1:20 am train to London otherwise the whole travel experience would have been very poor. We had a crying/howling toddler in the seat row in front of us. I know there isn't much you can do about this but it obviously has a huge impact on the comfort of your flight.

Miinukset: Checking in was ridiculous, I got to the airport 3hrs early and was queuing the entire time until the plane left. It had to be delayed because of how long it took everyone to get to the plane. Absolutely apalling!

Miinukset: Dont be like Ryanair, dont try to catch me up.. I would recommend you a free water or tea.. I really dont want to pay 2EUR for 0,5l of water in plastic bag..

flight delayed for two days

Miinukset: poor customer service. no assistance,

Plussat: The crew was very nice.

Miinukset: The seats where VERY uncomfurtable

It was OK...

Plussat: There was no issues boarding the plane and we all got on the plane pretty quickly, the crew was really friendly too!

Miinukset: Entertainment was OK but you would expect if you’re watching a TV program that he while series would be available not just random series and episodes (eg series 3 episode 11) I would also say that the food that was served was OK but portions very small. Also one course was finger sandwiches but if you don’t eat egg or cheese then it isn’t great!

Plussat: Fight attendants were kind. Got to my destination safely. Food was pretty good, however small.

Miinukset: I do not enjoy a budget airline, never been on one and likely won't ever again. I appreciated saving money on the overall ticket cost, but did not like the feeling of getting nickel and dined with every cart. Grateful the in flight meal was included.

Rude, bitter crew, overall ok

Plussat: Good flight time, direct flight. Reasonably comfortable.

Miinukset: A few of the crew (mainly the 'older' women) were rude and looked like they'd rather be anywhere else. They ran into my partners elbow and shoulder with their trolley...twice and didn't apologise, and stood on his foot too. Also no apology. They also dropped my food on the floor during their impatience with me to not get my tray table out in less than 3 seconds. That wasn't picked up for me. We got the impression we were more of an inconvenience. I'm not sure how they get away with it being in the service industry. The extra payment for more than 4 films is pretty appalling too.

No premium class

Plussat: Not too much

Miinukset: Check-in staff lied about premium class from MAN to CDG. One clas aircraft without notice and 4 hours delayed at CUN. Lost luggage at CDG and nobody to help

Plussat: The cabin crew were nice and helpful The plane left on time And arrived early, which was a huge bonus

Miinukset: Simply compared with other Trans-Atlantic flights it was mediocre in terms of what you get The seats were uncomfortable for a 10 hour flight, there were only around 5 movies to choose from and 5 TV programmes unless you wanted to upgrade (other airlines offer a lot more variety as standard). If you wanted refreshments they also cost additional, I was only offered one cup of tea/coffee/water, whereas other airlines offer wine, juice, soda, coffee, tea, water 4 or 5 times throughout the flight. Also compared with other flights I was not given an eye mask or travel toothbrush which on a long-haul overnight flight can make all the difference in terms of a good impression of the airline.

Nice crew and good service but very outdated plane with little legroom

Plussat: Friendly crew. Good food and service.

Miinukset: Not enough legroom. Very old and outdated plane. No in-seat entertainment. Departed and arrived an hour later than scheduled.

Plussat: I liked it that I could fly straight to Frankfurt! Personal was very friendly.

Miinukset: Older airplane, tight seats. Twice late takeoff!!

Lost luggage

Plussat: Staff was good and always polite at all times even on such a long flight. Food was ok.

Miinukset: They lost my luggage and after one week I know nothing about it. Enough said.

Web jet fails

Plussat: I didn't get to take the flight, web jet cancelled the ticket for some reason and failed to notify me. To their credit, they are reimbursing me for the train fare from Frankfurt to Vienna.

Miinukset: No notifications. I showed up with bags packed to be told that there was no ticket.

Not traveling with them again

Miinukset: - time it takes to check you in. - make you go down the stairs instead of attaching a bridge to the plane. - lack of vegetarian food. - quality of inflight entertainment.

Miinukset: Poor communication between Sun Country airlines and Thomas Cook, NO checked bags for our group of 6 made it with the plane, I paid for 2 seats in row 22 and got separated from my wife and put in the back of the plane in 43 with sticky floors. Was not offered any help getting my money back on seats I paid for other than when exiting plane which was too late since I had to try to make my connection at this point.

My plane was four hours delayed. Then I missed my flight to austin.

Miinukset: I had to get through customs to make it tommy domestic flight. I couldn't wait for my baggage in order to make it on time. Then, when I called Thomas Cooke it redirects to condor who consistently tells me "we can't help you w that"

Plussat: Nothing's

Miinukset: Late departsure late arrival spent 40 minutes extra on plane 2hours for luggage

Miinukset: the in flight entertainment didn't work We had to wait 2 hours before our luggage cane off the band