Etsi halvat lennot: Thomas Cook Airlines

Plussat: I liked the space we had and the fact that my daughter and I got to sit together in a two seater window seat.

Miinukset: The family in the row behind us. The airline can't be blamed for that, but there should be some rules about making sure you keep your kids under control on the plane. The family had 5 kids. At least two, maybe three, of the kids were loud - like screaming and crying the whole flight. These particular kids also kept slamming the trays into the holders, which made the seat in front of them shake, definetly disturbing the people in those seats. I understand flights can be uncomfortable for kids (I have two children of my own), but these kids were out of control and very disruptive. Again, there should be rules or some type of regulations about this behavior. This family was disruptive to a whole section of the plane, that's not fair. Also, downloading the app in order to use the entertainment was frustrating. I couldn't log on to any free WiFi, which meant I couldn't download the app. So I didn't get any entertainment. If we had known while we were waiting to board that this was the entertainment option, I could have downloaded the app in the airport, which had a better connection for me. We all shouldn't have to own iPhones to get the best tech stuff - I say that because my daughter, who flew with me, has an iPhone and she didn't seem to have a problem.

The Crew is its strong point

Plussat: Crew was amazing and the boarding process was as pleasant as it could be. No problem getting additional free beer or wine.

Miinukset: The plane was old and there was no in seat TV entertainment. You had to watch a group video for the whole plane on a distant screen hung from the isle ceiling. The food was OK. There were no choices of entrees - it was a vegetarian pasta on both flights. The seats were old and showing their age.

Miinukset: Old aircraft

Plussat: Great crew.

Miinukset: Very poor choices for movie and TV. Husband was searched twice for same flight, once at security and once at the gate. At the gate they were "randomly" pulling people, young teenagers, my husband a disabled senior with a cane, all whites that we saw and we were near the end to board. One Muslim fully covered woman with 4 bags walked right on. Really!