Etsi halvat lennot: KLM

Plussat: Overall a nice and good flight

Miinukset: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...

Plussat: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.

Miinukset: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.

Plussat: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.

Miinukset: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.

Plussat: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep

Miinukset: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.

Plussat: Terrific hot breakfast in bus. class

Miinukset: Window did not darken like the others.

Miinukset: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Plussat: The crew was very kind

Miinukset: It's KLM. What else do you need to know.

Plussat: Services is good .

Miinukset: Food can be better

Plussat: Information sharing by pilots and crew. Economy class leg room is good.

Miinukset: All good up to the level

Plussat: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Miinukset: I flew economy and all was good and appropriate to the level.

Plussat: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Miinukset: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Plussat: Great atmosphere, crew was excellent!

Miinukset: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Plussat: Muslim food

Miinukset: When its rain we shouldn’t walk to the air plain

Plussat: Crew good and seat OK but not exceptional for business class

Miinukset: Food was average - main course could have been better. Range of movies ok but not great

Plussat: The crew.

Miinukset: The time between flights.

Plussat: The crews were pretty great!

Miinukset: The regulating of the temperature.

Plussat: Usual faultless KLM experience

Miinukset: Nothing.

Plussat: Fast boarding

Miinukset: Slow in refuelling, got us delayed for 40-