Etsi halvat lennot: KLM

Miinukset: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....

Plussat: Seat was good

Miinukset: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Plussat: Crew was friendly

Miinukset: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs

Miinukset: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.

Plussat: Pleasant flight

Miinukset: We were delayed & missed our connection

Plussat: Seat comfortable

Miinukset: Flight was delayed and overhead bin space was very small

Plussat: the drinks

Miinukset: seat reservation. having to pay for luggage....

Plussat: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Miinukset: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Miinukset: They left my bag off the plane. Ridiculous.

Plussat: Crew was ok.

Miinukset: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.

Miinukset: Delays, took my hand luggage into the hold,

Miinukset: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos

Miinukset: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Miinukset: The plane was very hot

Plussat: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...

Miinukset: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!

Plussat: Awful

Miinukset: Everything

Plussat: My seat

Miinukset: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor

Plussat: Cabin facilities

Miinukset: They didn’t bring one of my bags

Miinukset: We had 4 hour delay causing a stop over at 3am. So yeah

Plussat: Nothing

Miinukset: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.

Plussat: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!

Miinukset: Pay attention to passengers.

Plussat: Nothing!

Miinukset: We were told they were holding our flight, we ran 3 terminals and they’d already left.