Etsi halvat lennot: KLM

Plussat: So rude crew

Plussat: The plane condition.

Miinukset: The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked.

Miinukset: The touch screen did not work properly

Miinukset: I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for.

Plussat: Staff were polite

Miinukset: The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating

Plussat: This Transavia Airlines is not good at all.

Miinukset: Many things cheaper does mean better.

Miinukset: Allow business passenger to use front bathroom.

Plussat: Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting.

Miinukset: Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored.

Plussat: Boarding was efficient and the crew were nice.

Miinukset: the seating is horrible. it was the tightest seating I've ever experienced.

Miinukset: KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)

Miinukset: The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken...

Plussat: Crew is excellent, polite and personal!

Miinukset: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.

Miinukset: Bigger seats the new ones are way to narrow

Wifi

Miinukset: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Plussat: Nothing

Miinukset: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again

Plussat: Nice crew, good food.

Miinukset: Both bathroom were not working in business class area.

Plussat: Decent price for economy comfort seat, 4A.

Miinukset: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Plussat: The crew was professional & friendly

Miinukset: Food was terrible honestly, entertainment system didn't work on 1st flight.

Plussat: Crew were excellent

Miinukset: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.