Etsi halvat lennot: Lufthansa

Ok flight

Plussat: Clean plane, decent entertaiment

Miinukset: the food was pretty much the same that we had during our previous flight from Moscow to Frankfurt and of the same mediocre quality. the plane was freezing cold - this was the first time in my frequent travels that i had to use the provided blanket. My girlfriend used 2 of them. When I called the flight attendant for the extra blanket using the bottom nobody showed up - I had to stop an attendant passing by to get the extra blanket.

Dissatisfaction

Plussat: Dissatisfied!!!

Miinukset: See comments above.

Miinukset: Business Class Seats, same as economy. Middle seats left empty but this doesn't make up for uncomfortable, barely reclinable, narrow seats. Had ardered a special meal and was served the same meal on both legs of my flight from Sofia to London.

Planes new but service bad

Plussat: New planes but staff not friendly

Miinukset: Food was terrible. Definitely need to increase food budget and quality. Compare with Emirates about same fare much better food and drinks.

Need some improvement

Plussat: Planes were new. Delayed flights but caught up by staff.

Miinukset: Food was terrible. Check in process chaotic. Service was fair.

Delayed flight!

Plussat: Nothing.

Miinukset: The flight was delayed, they said due to weather, but would not let me off the plane to make other arrangements. Terrible customer service by partner airline, United. The airline did NOTHING to help me out.