Etsi halvat lennot: Air France

Miinukset: Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered.

Plussat: The crew was helpful and accommodating

Miinukset: The flight was delayed, missed connection, and lost baggage. Subpar.

Miinukset: Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!

Plussat: Intranet meant I could watch movies on my iPad

Miinukset: Seats are very uncomfortable

Plussat: Very little

Miinukset: Flight was very crowded. Flight crew kept bumping into my seat and never apologized

Plussat: Intranet wifi meant I could watch entertainment on my iPad

Miinukset: Seats are very uncomfortable

Miinukset: make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food.

Miinukset: I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre.

Miinukset: There was no entertainment and there was a lot of annoyed passengers and flight attendants

Miinukset: My entertainment device did not work the entire flight.

Plussat: FA kept bumping into my seat waking me up

Miinukset: Return the 777 to 9 across

Plussat: Crew was friendly and attentive but hard to understand

Miinukset: Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic.

Miinukset: They lost my luggage :(

Never AF again!

Plussat: DIY snack area

Miinukset: Food and seating

Miinukset: The fligh Washington delay more than a hour

Plussat: Crew members

Miinukset: Up to 1 hour late and they leaved my baggage in Paris

Unacceptable quality

Plussat: The crew

Miinukset: Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude.

Awful airline

Plussat: The crew were polite and friendly

Miinukset: Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude.

Plussat: Extremely hot the plane

Miinukset: Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF.

Bad entertainment and crew

Plussat: The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use.

Ok

Plussat: Didn’t like the sandwich offered

Average airline with incredible staff

Plussat: The staff were very helpful and professional.

Miinukset: The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved.

Average airline with incredibly helpful staff

Plussat: The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable.

Miinukset: The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved.

Could be improved

Plussat: Crew was nice, too short of a flight to figure out more

Miinukset: no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan

Could be much improved

Plussat: Crew was nice although one fellow was a little too “nervous” and looked bossy

Miinukset: Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all.

Miinukset: shuttle from terminal to plane takes a long time. Flight left late

Miinukset: Arrived 5 hours late

Miinukset: Missed the flight due to late landing from earlier connection

Pretty decent flight from IAH to WAW

Plussat: Crew was nice movie selection was good.

Miinukset: Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate.

Decent flight

Plussat: It was only 2 hours

Miinukset: Small plane, no movies

Plussat: Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing.

Miinukset: Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times.

Plussat: 1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable.

Miinukset: 1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system