Etsi halvat lennot: Air France

Plussat: El entretenimiento

Miinukset: Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas

Plussat: Easy boarding, entertainment

Miinukset: Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future.

Plussat: Nice crew

Miinukset: Not loose my luggage:)

Miinukset: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre.

Miinukset: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.

Plussat: The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris.

Miinukset: There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight.

Plussat: There is a nothing to mention that was memorable or comfortable.

Miinukset: I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future.

Miinukset: The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value.

Miinukset: Entertainment system was not working on all seats

Plussat: Punctual

Miinukset: They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size

Plussat: Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.

Miinukset: Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst.

Miinukset: This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better.

Miinukset: Flight was delayed for 4+ hours

Plussat: The crew and the food were great!

Miinukset: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.

Plussat: More leg room

Miinukset: Space

Miinukset: Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family.

Plussat: Crew were very good.

Miinukset: No vegan food available.

Plussat: The sear was messy they didn't clean it it was full of pieces of bread.

Miinukset: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.

Plussat: The crew was OK, but nothing special.

Miinukset: Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :(

Miinukset: I not get to go my flight, I couldn't get reimbursement

Miinukset: Seat recline was broken- wouldn’t hold position.

Plussat: n/a

Miinukset: The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came.

Plussat: n/a

Miinukset: The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came.

Plussat: Na

Miinukset: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Plussat: Nothing

Miinukset: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Miinukset: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing

Plussat: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.

Miinukset: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.

Plussat: rien

Miinukset: tout est à revoir !