Etsi halvat lennot: Norwegian Air International

Plussat: Boarding was quick once the bus arrived at the aircraft, flying on JetTime (leased aircraft) meant the seats were comfortable and the smaller 737-700 meant that there was less people on-board. Certainly enjoyable.

Miinukset: Flying on a JetTime leased aircraft and not Norwegian means you miss out on in-flight TVs and free WiFi.

Plussat: the seats are comfortable

Miinukset: I would like entertainment to be placed in the economy section. The flight is 8hrs. There isn't anything that has a battery that lasts 8 hrs.

Plussat: Very friendly and helpful

Miinukset: I witnesses myself and at least 12 other people pay addition baggage fees

Plussat: Boarding and food

Miinukset: The flight was delayed more than an hour and no information was provided about landing at Fort Lauderdale Airport.

Miinukset: the plane was delayed. no reason giving. when boarding, it was a white plane with no markings. inside it had Norwegian signs, but probably the plane was a substitute. Once in the air, the flight was fine.

Plussat: Boarding

Miinukset: The crew very impressed and not give a good safety at the plane

As expected from a budget airline.

Plussat: More legroom than expected. Seats are thin though but comfortable enough for a 2 hour flight. WiFi has movies although the selection was pretty slim and they cost 5 euros! Also, the app seemed to have an issue that the titles of the movies didn’t appear anywhere so you had to guess what the movies were based on one screenshot.

Miinukset: They claimed they had WiFi but I would hardly call it that. It was very slow and kept disconnecting. Also, had to pay for movies and even regular drinks like orange juice. I know it’s budget airline but still bothers me especially since they charge 2-3 times regular price for the food.

Excellent value

Plussat: For Copenhagen to JFK flight only: Excellent crew, satisfactory food service, very good drink service, great plane, comfortable seat in Premium comparable to old business class seats before lie flat became standard.

Miinukset: Extremely understaffed check-in desk in Lisbon with extremely long lines took over thirty minutes of waiting to reach the desk. No separate check-in lines for Premium, since they have no Premium service from there to Copenhagen. No Premium seating or services available from Lisbon to Copenhagen. No staff or facility at Copenhagen airport to print boarding pass for transfer passengers until gate agents finally arrived.

Newburgh to Edinburghflight home was much more

Plussat: Flight home had an open middle seat

Miinukset: Flight over was too crowded

Mild

Plussat: It was a shot flight. Not much happening.

Miinukset: The flight was delayed.

You get what you get

Plussat: No one bothered me.

Miinukset: That you have to pay extra for entertainment and food.

Got the job done!

Plussat: Fast boarding, on time arrival and friendly service; what more do you need!

Plussat: Cheap and comfortable budget airline.

Miinukset: Delayed departure without any explanation

No frills flight.

Plussat: All went as expected. Efficient and timely.

Miinukset: Seat bottom cushions worn out

Plussat: Free WiFi. Clean plane. Comfortable seats.

Miinukset: Slow to start boarding.

Delay handled poorly

Plussat: For a budget airline Norwegian does a good job in most areas - courteous, professional staff, clean, well-maintained planes, good service.

Miinukset: My flight from Oslo to Gatwick was delayed due to technical problems with the plane. We sat on the tarmac and left two hours late, causing me to miss my connection to Boston. I understand that these things happen, and I appreciate the attention to safety; however, the real problems began when we arrived at Gatwick. We were told an agent would meet the five of us who missed the flight at the gate to assist us. No agent was there, and we wandered to different Norwegian sites for help. When we finally found the right person, it took a ridiculous amount of time to rebook us. Here's the first problem with a carrier like Norwegian: they don't have as many flights, and none were going directly to Boston the following day. I was finally booked on a 6:20 a.m. flight to Copenhagen the next day with a 10 hour layover until the flight to Boston. The next problem was an outsourced service to provide me with a hotel and food voucher for the night. This literally took hours for them to arrange. It was over 6 hours from arrival at Gatwick to ending up with a place to stay - and then a 4 a.m. wakeup to get to the airport. I would hesitate to book Norwegian again for these reasons. Also - come on, Norwegian, soft drinks, water, and coffee/tea should be free.