Etsi halvat lennot: Pegasus Airlines

Plussat: Comfortable flight

Miinukset: No food

Traumatised by this (non) flying experience

Plussat: Nothing

Miinukset: As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case.

Poor experience

Miinukset: I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest.

Fight

Miinukset: On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred.

Plussat: The flight was ok

Miinukset: My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick.

Poor check-in procedure

Plussat: The flight was on time and pilots provided on time updates.

Miinukset: Check-in took 45 minutes. Some passengers cut into the front of the line and airline employees did not do anything about it.