Hotel Lucerna Tijuana

The property was really nice

The staff was a little rude

Always clean and very helpful staff

Food on property is expensive and overall price is slightly high

The bellman were helpful with directions, advice, answering questions. The courtyard/pool area is very nice. Room service was great.

The gym/workout facilities leave a lot to be desired. Very old and minimal equipment. The 3rd time I went, there were no towels or cups to get water. They had not checked or replaced in 3 days. The towels in the rooms are very old.