Tijuana hotellia

Plussat: Break food and staff were amazing. Delicious, so polite and helpful. Had a great salad late one evening. Pat was patient and kind taking our luggage up. 1am airport shuttle driver great, and a supper waiter. Front desk crew excellent. ?Marcos? Young man was excellent English very helpful, enjoyable conversationalist too. Thank you all! Bridges

Plussat: The location

Miinukset: As soon as I arrived Daisy denied as access to our room since she was sure my credit card was denied, I explained multiple times that I had already paid booking, I showed her the email booking send me, I showed her my bank statement and she still wanted me to pay again. Her attitude, the way she handle things and left me with my 87 year old grandmother standing up for more than 15 min was just unbelievable. I was speaking to her in Spanish and out of nowhere she is talking to me in English this was just ridiculous plus I couldn’t understand her English, I mean if you are gonna show off please make sure people are able to understand you, terrible experience... to whoever is in charge make sure your staff are well introduce to different scenarios where the guest is their main priority, her job was to give us the key ask me for a credit card for any incidences and then find out with booking what happen, that way the guest goes to rest, I get sure I have something to secure the payment mean while I find what happened.

Plussat: Nice and clean in a perfect spot near a Little Cesears and Starbucks!!

Plussat: Everything was perfect! Superv customer service. Always greeted with a warm smile and very attentive each and every employee. They made mine and my fiancé a great vacation. Will definitely return each and every time we visit Tijuana. I highly recommend Hampton Inn. Food was delicious. Rooms are very comfortable. Fabulous get away for my fiance and I.

Plussat: Very Friendly staff, shuttle every two hours within 10km radius, close to US consulate (I went for visa stamping), shops nearby, free breakfast, etc.

Miinukset: The room TV had just one English channel (CNN news),rest all Spanish with no English captions. Even English movies had only spanish sound.

Plussat: It was so quiet, my husband and I slept so comfortably on the king bed! And the breakfast was amazing!

Miinukset: Nope everything was a 10 for me!!!

Plussat: Location

Miinukset: I ask for two beds They gave me what they want and did nothing to help All the staf were great except for front desk

Plussat: Location, ambiance and cleanliness.

Miinukset: Room and bathroom are very small.

Plussat: All of it quiet room, very clean, and an awesome breakfast. This is my 2nd time staying at this hotel. I returned for the very same reasons the staff are so nice and very accommodating.

Miinukset: Nope!

Plussat: breakfast was real good, enjoyed health conscious menu, staff very attentive and personal desk very resourceful and helpful

Miinukset: I enjoyed all

Plussat: The breakfast was excellent the staff was very polite, I was very satisfied

Plussat: Everything

Plussat: Restaurant and bar very nice huge fountain out in front very nice but definitely needs to be cleaned

Miinukset: This room was very small and way overpriced The total was $203 for a room that was worth 69 bucks

Plussat: Nothing !

Miinukset: Everything!

Miinukset: Pool was not heated Rooms could use a remodel

Plussat: Staff was fabulous! Veronica, Concierge was very helpful.

Miinukset: Room was nothing special. Just normal for a 1st class joint.

Plussat: The property is will maintained,friendly staff, clean, comfortable, up scale vibe, lux feel, great value.

Miinukset: Nothing really negative to say of point out. We did not experience any negative situations.

Plussat: The service, the room, the bed, the grounds and especially the staff! All the staff were kind, smiling and so attentive it made our stay so comfortable and warming. I would highly recommend this hotel.

Plussat: Location

Miinukset: Service, AC not working properly, room not clean, paint, smelly, design horrible, old furniture, front desk service not good, lady never smiled

Plussat: Very Clean, staff is friendly and happy to speak English when my Spanish falls short. I know very little Spanish. It is safe also, I brought my 17 year old daughter with me this trip. Location is great with great restaurants and shopping in walking distance. The restaurant at the hotel is very nice also. The only issue may be the night club close by and the music is very loud. For me it is not an issue as distant noise doesn't bother me, but if you are sensitive to noise, it may be an issue. If so, ask the front desk and I'm sure they can give you a room on the other side of the hotel. The staff is second to none.

Miinukset: N/A. All was great.

Plussat: The totally secure and free parking.

Miinukset: The carpet in my room was not to my liking. It felt icky.

Plussat: Great location,staff was great to us

Miinukset: No I don't have any negative comments.just one thing I'm Maria from Chicago

Plussat: Good hotel and the location you s prime. Easy access to all locations around Tijuana. Soft pillows and comfortable beds. Clean rooms

Miinukset: None

Plussat: Very clean, centralized location next to bars and shopping centers.

Miinukset: No

Plussat: Location

Miinukset: The staff was rude and unprofessional

Plussat: That’s one of the best in TJ no doubt about it

Plussat: The Jacuzzi and the breakfast

Miinukset: At time of check in I was not given room I had initially reserved and told the room I had reserved was not available.

Plussat: Everything was good and clean and the staff was friendly

Miinukset: Was good and safe

Plussat: Great bar area, lots of tvs.

Miinukset: No

Plussat: Rooms, Rate, Location, Food and Service!!!

Miinukset: All of the Staff/Personnel was very attentive and courteous, Great Service, excellent accomodations, food and Location!! WOW!!!

Plussat: It was good

Miinukset: It needs pool

Plussat: I don’t agree with the alcohol and food policies!Outside Food and alcohol is prohibited because they want you to buy from the hotel and also make you pay for parking even when your a guest! I won’t be staying here anymore and will look elsewhere!

Plussat: I like how it was clean and everything was close!

Miinukset: The only thing that I didn’t like was that there was no free breakfast like the booking app said

Plussat: Its nice. Small casino and pool area.

Miinukset: The worst customer service and unfair policies. I was staying in a room with two beds and still their policy is to require payment for the 3rd person. Had to pay for myself. Doesn't make sense to charge for a 3rd person when the room has double queen beds. 1st time here and I will not be staying here again. It’s nice but not worth the hassle - wouldn’t recommend unless you’re staying by yourself or with 1 other person

Plussat: Great view and looked clean. But the pool was not available. Room service was on point.

Miinukset: The staff could be a little morr friendly.there was no bellman in the morning to signal a taxi.

Miinukset: Te hotel is ok and it has a great location but is not a 5 star hotel by far, the rooms need some TLC

Plussat: Good condition

Plussat: Very professional atmosphere And very classy hotel

Miinukset: All good

Plussat: Great location

Miinukset: Mattress was below motel 6 quality

Plussat: They always had someone who can listen to you but did not know how he/she can help cause they were limited on services.

Miinukset: when ever you needed help they just kept you going around circles with their own experience.

Plussat: First time I just did not like it at all they kept opening our room door just to see the occupancy but they should nock first, second time perfect

Plussat: Rooms were right on the ocean with a beautiful view !!!

Miinukset: Old and out dated unit with broken blinds and broken chairs , old dishes ... Owner is not spending much money on the unit...

Plussat: the location

Miinukset: front desk try to give another room instead of the one I had already had paid for

Plussat: The People that works there are so kind

Miinukset: You can hear the noize from other rooms

Plussat: Troom in 1st floor stinking bad. Broken heater etc

Miinukset: Smell. Bathroom. Pipes terrible

Plussat: First off, the hotel looks nothing like the images. The staff is friendly. They are pretty good with English. Which is great cause I speak no Spanish. There is a complimentary breakfast included. Pet friendly.

Miinukset: We were in a junior suite. The room was ok. Our outlets were not working. So there was no charging of devices. The hotel is set up like a cruise ship, where you have to have your room key in order to get electricity to your room. When you check in, you are given two remotes. One is for your air conditioning and the other is for the tv. Our shower head was rusty and the water tasted of salt. One night, there were these incredibly loud females who were obnoxious and stomped around and were laughing at incredible decibels.

Miinukset: Check in at 3pm room was not ready until 4:30pm, staff was not accommodating at all and some what arrogant.

Plussat: Love the lobby and the room

Miinukset: The air-conditioning did not work well

Miinukset: Our room was very close to elevators and there was a lot noise. Actually I can hear people of next room!!! In the floor was a big stain and we don’t know what is that... like oil or lubricant? It happens before... always I used booking the hotels give me to me ugly rooms. And I know that because I see other rooms much better at same hotels at same moment.

Plussat: Top to bottom excellent hotel.

Plussat: Modern place

Miinukset: Incompetent staff. Inattentive.

Plussat: Good location. Clean, comfortable bed. Has a good restaurant for breakfast. Its more of a 3 or 3.5 star hotel because the heater was not working and there was tile instead of carpet everywhere in the room so the floor was cold.

Miinukset: Heater did not work, but staff brought up a portable heater. Room looked sparse .

Plussat: Location

Miinukset: Staff, really bad service

Plussat: location

Miinukset: un accommodating

Plussat: Locationn only

Miinukset: It smelled, it's under some construction, the parking spaces are horrible. Elevator entrance lobby, room lights, all very very confusing and outdated.

Plussat: Hotel and room is clean.

Miinukset: Prevent staff from entering my room in the morning just to inventory the mini bar. This was very disruptive.

Plussat: Amazing services

Miinukset: N/a

Plussat: Staff. Room. Parking.

Miinukset: Executive lounge breakfast disappointing. Gate security only spoke Spanish no English.

Plussat: Very clean and quiet. Staff is professional and courteous.

Miinukset: No.

Plussat: The bartender and the maid

Miinukset: Many safety concerns with the room as well as ceiling in bar Management unresponsive to guests concerns and issues I had broken shower curtain rod with visible broken sharp jagged edge metal exposed could cut someone severely Staff entered room 5x day

Plussat: Very clean and staff was very professional. They even gave me extra time for checking out.

Miinukset: Waited a little while to get help at the Starbucks

Plussat: I enjoyed the musician at the bar and the bar tenders were very attentive. Great environment.

Plussat: The staff was highly hospitable and helpful. The food was excellent as well as the food. Parking was excellent too. Easy access to the main areas we wanted to go. Centrally located to both border crossings.

Miinukset: The rooms are in need or remodeling. Furniture and flooring have seen better days.

Plussat: Staff

Miinukset: Unpleasant odor in bathroom upon arrival. Staff quickly addressed when notified.

Plussat: Everything is great. Location is really good. Clean and great service

Plussat: I like the friendly atmosphere, being staying in Grand Hotel for over 20 years, they had never treated us so good like in Pueblo Bonito, it is really a great place, from now on always Pueblo Bonito.

Miinukset: They accidentally gave my room number to another couple and they walked into my room. When asked what happened all the staff said it had been an error. No other explanation or anything. Very disappointing as this is my hotel of choice in Tijuana.

Plussat: Cleanliness

Miinukset: Yes. Room has a do not disturb sign but they keep knocking on the door for cleaning even though check out is at 1 pm. First knock 9:30 am, second knock at 11:30 am. Not sure why.

Miinukset: the smell of sulfer coming from the bathroom was bad ! we complain as soon we got to the room and the just come back with air freshener . BAD BAD BAD !

Plussat: Proximity to border and security

Plussat: Location is walkable from the boarder. They have a curtsy van, cool bar, and casino if you like trying your luck. unique plaza structure.

Miinukset: the $100 depost can be an issue if you are short on money.

Plussat: safe, free internet, close to border and many other places, like doctors, dentists, etc. If you like gambling it's the perfect hotel. Rooms are quite big and Staff is very friendly and helpful.

Miinukset: We stayed already twice in this hotel. The first time we had a room at the second floor, the noise from the Casino was terrible all night. This time we asked for a room at the 6. floor, it was a bit better but still you hear the noise all night.

Plussat: People are very nice and helpful.

Miinukset: They charged me when i checked in. Then as i checked out they said oh the person who checked you in did not charge you properly and we have to charge you 27 dollars more. Now My bank account shows the charges i paid at the hotel and a seperate 229 charge

Plussat: Enjoyed the great staff at this hotel. From personalized cards from the room staff, to the cleanliness of the entire hotel. Great job. Definitely recommendit for families.

Miinukset: That we weren't told about the beautiful buffet in the morning. If I would have been toldwr would have stayed for breakfast. I was later told from a family member we visited in Tijuana that their food is delicious.

Plussat: Very nice and friendly staff, cleanliness and the restaurant.

Plussat: The staff was nice

Miinukset: No running water in the morning at all. I tried calling the desk, but no one would answer

Plussat: Very nice clean hotel. Location just minutes away from everything. Room was off the hook.

Miinukset: No

Plussat: The cleaninness was great

Plussat: Parking Space

Miinukset: Horrible house keeping service. Uncomfortable pillows

Plussat: Room really clean

Miinukset: Elevator key control don't work all the times

Plussat: Proximity to where I had to go and staff was great.

Miinukset: Most places in Tijuana will deal in US dollars.. this hotel does not, which is fine, you are in Mexico. It was difficult to find a place to exchange money near the hotel. They should maybe consider having a money exchange kiosk in the hotelz

Plussat: Hotel employee servicios because is too bad. About. The. Frontera the desde. To clan o servicio room

Plussat: Check in was fast

Miinukset: Pool and jacuzzi heaters not working. Shower levers not working properly. Some better tv cable or satellite service would be nice. Good tv bad signal

Plussat: Hotel and hotel Room was clean

Miinukset: Staff was not sure what they were doing with my reservation asked me to pay again when I had already paid for Hotel which took a lot of time. Tried to check In early atleast I asked if I could was told to Come at one when I got there they seemed upset

Plussat: Bed and tv good size. Good breakfast.

Miinukset: A/C not working too good. Room 207

Plussat: Very accessible close to Business and is very secure.

Plussat: Location

Miinukset: No

Plussat: room was clean. it walking distance to restaurants and grocery store which made it convenient to get food since the portions at the hotel were minimal and very pricey.

Miinukset: when I got there to check in I was told I had to come back because check in was at 3. then when I came I was just given the keys without any questions or reference to the premises. the room was facing a building which had a very bight advertisement add and the lights kept switching all night even with the drapes down. I went to the restaurant downstairs and it took 45 min to prepare my meal which was very small for the $25.00 I paid for my plate.

Plussat: In reception, Abraham and Areli were exceptionally helpful in their recommendations regarding restaurants in the city as well as top malls to visit. I appreciated their courteous and great advice. Food quality was excellent, including the breakfast buffet. I will look forward to visiting this hotel on my return to Tijuana! The comfortable and very clean room was a good value. Spectacular view facing N from the 7th floor was much appreciated.

Miinukset: That the restaurant was not open after 12pm at night, although good sandwiches, salads and desserts were available. I must say that the quality of the food overall was excellent.

Plussat: Polite staff , safe location , really nice ..

Plussat: Location

Miinukset: Not a clean room,Seeing dust on walls.3 years back it was okay,but not this time.And Breakfast too.Low quality.

Plussat: Great customer service. Super friendly staff.

Plussat: The staff is wonderful and always willing to go out of there way to accommodate their guests

Miinukset: There was not anything wrong with the hotel

Plussat: It was on the perfect location for the event we attended, friendly staff and service. The place was very nice and clean

Plussat: I felt secure and safe

Plussat: The breakfast was outstanding.

Plussat: The room had enough space for a comfortable stay, I enjoyed especially the couch. Also the room is equipped with all things of daily need, e.g. hot iron, safe, hair dryer...

Miinukset: The hotel is close to a road with heavy traffic and the windows doesn't cover the noise. A toilet brush is missing in the bathroom.

Plussat: Location

Miinukset: small rooms

Plussat: Thier breakfast are delicious and thier staff are friendly

Plussat: Nice and clean hotel, valet parking available. Great breakfast, very good staff at the restaurant.

Miinukset: nothing

Plussat: Cleanliness

Miinukset: Some of the older staff at front desk need to be nicer

Plussat: Centra location, very clean place and good service.

Plussat: The location is great- even though it wasn’t downtown, but Taco alley just a block away with best tacos in the world, and bakery with very good varieties of goods close by as well. Clean sheets, comfortable bed.

Miinukset: Some hairs on the bathroom floor near toilet left from previous customers, rust on bathtub.

Plussat: Nothing in particular

Miinukset: Check in process was abysmal. Not allowed to check in until 3pm - arrived at 10 to 3 and was told we had to wait. Joined a line of people waiting to check in and it took 90mins! Ridiculous and unnecessary

Plussat: the personnel very nice very friendly, even the valet were friendly.

Miinukset: my TV remote was broke, my room wasn't that clean but is understandable since is an older hotel

Plussat: The breakfast was the best. The beds were comfortable. Clean hotel. Parking was perfect.

Plussat: All of the workers there welcome you. They have a nice personality and are willing to help you. The rooms are a very good size. You won't feel cramped.

Miinukset: I originally booked 2 rooms that indicated 2 queen beds in each room. When we arrived the person at the front desk said it was a one bedroom room. We were a party of 8 ppl in 2 different rooms with one bed only!!

Plussat: The restaurants for days and close five shopping also a mall

Miinukset: They have a bar in a pool area

Plussat: I like this hotel very much. Have stayed before and it´s very comfortable and clean. The gym has good equipment and the restaurant has good and economic food.

Miinukset: There are no markets or stores close enough to go walking, specially in the night when the zone is dark outside.

Plussat: The whole property my room

Plussat: Customer Service was great, The staff were great and made us feel safe , very good service.

Plussat: The only thing I like from the property was the delicious food your restaurant has served.

Miinukset: It was too noisy.

Plussat: Good food good people

Miinukset: N/A

Miinukset: there was construction going on.

Plussat: The hotel looked decent

Miinukset: Beds were rock hard, pillows were uncomfortable and it was not worth the price

Miinukset: Rooms are close to street and car noises cant be ignored.

Plussat: Friendly staff

Miinukset: Room service could have been faster

Plussat: I like the building and the cleaning.

Miinukset: This place is not what I expected. The beds are so uncomfortable and is this place very noisy at early in the morning. I wouldn’t recommend this place to anyone.

Plussat: Excellent staff and location.

Miinukset: It would be great if the rooms came with coffee makers and refrigerators.

Plussat: The location was pretty good and felt pretty safe.

Miinukset: The hotel lied, there was no balcony there was no bath tub, the room didn't look like the pictures at all. And the bed was like sleeping on a rock.

Plussat: Room was very good

Miinukset: I liked everything

Plussat: WEATHER.

Miinukset: NO

Plussat: Air condition, check in , tv, parking, location,

Miinukset: Pool, bell hop, shower, sofa bed, room service, ice machine, towels, maids

Plussat: The staff was just great.

Miinukset: Parking was open without any gate, for security.

Plussat: Room is clean, staff is friendly, way better than the holidays inns in the US.

Miinukset: Someone from the staff knocked the door at 10am and just said "I'm just checking the rooms" while I had the worst hangover ever.

Plussat: Clean, well maintained

Miinukset: Location was not great, traffic very loud at night

Plussat: Quality

Miinukset: Nothing

Miinukset: I had an ok experience. When I approached the lobby, why check-in was super quick. However, the lady didn't give me any sense of direction, so I was a bit lost. I chose this hotel because of the pool, but when we got there, lobby surprised me by informing that the pool area was being remodeled and was out of service. Hotel and room were very clean but the shower curtain was out of style, tacky, and uncomfortable.

Plussat: The Hotel Staff, specifically  the bell man.

Miinukset: Dinner in from their kitchen wasn't too good.

Plussat: The location and how friendly the staff was

Miinukset: Their breakfast buffet needs improvement. It was either too fatty or too much salt. The best dish they had was the lamb. It was delicious

Plussat: Very courteous and professional. Has all basic amenities WiFi, safe to store you valuables, iron board, complimentary coffee and water in room. It also has a gym.

Miinukset: No concerns

Plussat: Location and friendly staff

Miinukset: One of the room was stinking. But front desk tried room freshener and didn't work so they offered another room next day

Plussat: Price is ok breakfast is good

Miinukset: Air conditioning noise shower duty

Plussat: very clean and nice

Miinukset: very clean and nice

Plussat: The food was amazing and rooms were nice and comfy

Plussat: Quick check in

Miinukset: Room was a bit rundown but clean

Plussat: Nice and close to a shopping center will definitely be staying there again

Plussat: Frontier hotel is well located , like the fact is around a shopping center and has restaurants near by

Miinukset: We went with family member let the morning administration that my sister was going to arrive earlier than me to let give her the access code for the room . Mean time the morning administration didn't inform the afternoon administration and they had my sister waiting in the front desk for more than 2 hours before I arrived at the hotel

Plussat: Everything was excellent.

Miinukset: We love this place.

Plussat: The Staff was fantastic

Miinukset: Wifi was to slow

Plussat: The location is very good, you can access easily to the down town and to the malls.

Miinukset: Nothings

Miinukset: A.C Was to noise

Plussat: Room extremely clean. Very comfortable and nice decor.

Miinukset: No elevator and noisy when people were running on the stairs.

Plussat: The restaurant doesn't look to fancy but they impressed me with some great tasting authentic Mexican dishes missing in Mexican restaurants in the USA. Most of all, the authentic flavor was there in the food!!

Miinukset: No

Plussat: The Staff was amazing! Really clean rooms. They location was very good. Very quiet.

Miinukset: I think the beds could be better. I felt like I was sleeping on the floor. They were pretty hard.

Plussat: i asked for them to clean my room 3 times never got clean, i left the door hanger, requesting clean up. the restroom drain smelled and the gym machines didnt work. The restaurant/bar was closed. the only thing i really liked was the heated pool, and it was very clean.

Plussat: The staff was great! The rooms were nice and clean, modern looking, and everything worked.

Miinukset: Tile flooring could have been a little cleaner. And the first room smelled a little sour. They changed our room and the second one smelled fine.

Plussat: I particularly liked the hotel restaurant. Good authentic mexican breakfasts!

Plussat: Everything,the service was great

Plussat: Clean, confortable beds. Bathrooms clean.

Miinukset: A lil bit noisy on weekends but other than that its nice

Plussat: Always employees very friendly and halpful Very good service

Miinukset: I have stayed here about 6 times and this time it was horrific! The hotel is under new management and they are horrible. The front desk staff was very rude and not helpful at all. Never coming back here again

Plussat: Very clean, big room and very good location.

Miinukset: I couldn't get the heater to work and I got noisy neighbors

Plussat: Very clean. And in nice area with a lot of food places to eat around

Plussat: Good

Miinukset: N/a

Plussat: Everything was perfect

Miinukset: Nothing

Plussat: Eveything was good good staff

Plussat: Absolutely nothing! It was gross and dirty!

Miinukset: WORST PLACE TO STAY! ROOM WAS NOT READY. I RESERVE 2 ROOMS NEXT TO EACH OTHER AND AFTER 3 & HALF HOURS THEY PROVIDED US WITH DIRTY ROOMS!!! DIRTY SHEETS, PILLOWS, NO TOWELS, DIRTY FLOORS AND NASTY SMELL. THEY DIDNT HAVE KEYS TO GIVE US EITHER FOR THE ROOMS. THE STAFF WOULD HAVE TO LET US IN, PLUS THAT MEANT THAT SOMEONE WOULD HAVE TO STAY BEHIND IN THE ROOM ALONE, SINCE THEY DIDNT HAVE ROOM KEYS. THEN THEY ALLOWED SOMEONE TO PARK BEHIND MY VEHICLE AND WHEN WE TRY TO LEAVE TO GO EAT WE COULDN'T. WE WERE STUCK THERE AND MY KIDS AND I WHERE STARVING SINCE WE DIDNT GET TO HAVE DINNER DUE TO THE LONG WAIT TO CHECK IN AND ROOMS NOT READY. THE FRONT DESK STAFF DIDNT HAVE AUTHORIZATION FOR ANYTHING AND HAD TO KEEP CALLING MANAGEMENT. IT WAS A NIGHTMARE AND COULDNT SLEEP KNOWING EVERYTHING WAS DIRTY. BESIDES ITS TOO FAR AWAY FROM DOWNTOWN AREA.

Plussat: Very clean. The.suites are comfortable. A great value for a 2 bedroom apartment like feel to it. You have all the comforts of home

Plussat: Everything it’s was very good

Miinukset: At night little nosies outside but that’s Mexico but later like at 11 was good

Plussat: Cleaness

Miinukset: I love that hotel its very clean they are very friendly and i recommend it

Plussat: room was very nice

Miinukset: i paid on booking.com for two nights but when i got there i was told it was only one night so i was charged more