Classic Hotel

Simply all but specially RINADA, the girl in the reception. She was so great, helpful. Focus on needs of guests. It was great experience.

NOTHING

The staff was really trying to be nice and helpful, for example, I asked if I could have breakfast out of the normal hours and they accepted. The hotel is near to the city centre. Everything looked clean. Bedroom was nice. Bed was comfortable.

Some of the fixes and maintenance at the bedroom were not done with all the attention required. Sound isolation from the street was not very good. There are netflix at the TV but internet connection prevented it to work fine (I only tried once and I didn't ask if it was possible to fix).

Very reasonable price, modern and new rooms, lovely restaurant. Staff was very helpful and kind. Parking is free of charge, just behind or in front of the hotel. Lively area, Blloku is about 10-15min walk.

The service was simply superb. The receptionist was lively and well organized, she greeted us at night in the morning, whenever we passed reception there was a friendly chirp. The chief waiter was just as excellent, he always appeared out of nowhere when the glass was just emptied or the meal was just done. Also up for a casual chat (time permitting), he helped with the bags and even with parking in a confined space. Fantastic. The hotel was clean, bedding very good, room spacious as was the bathroom. Food in the restaurant was just as great. With all our travels, this hotel rates in the top 5%.

Finding our way to the hotel was not easy despite GPS. Finding parking to check in proved to be mission impossible - so location is not that ideal, most attractions are some distance away. But hey, traffic in Tirana is worse than anywhere in Italy, and thats not the hotel's fault.