Eugenia de Montijo Autograph Collection

Centrally located. There is a spa in the hotel. The room service was excellent, although the menu was rather kimited. The bar area was nice and the staff agreeable, although not proficient in English.

While I am ashamed of my poor Spanish, I must say we were rather taken back by the staff's lack of understanding of spoken and written English. Also, I had written way in advance for the hotel to order a taxi to take us to the airport in time. The taxi firm called in to say the cab would be 15 to 20 minutes late while we were standing ready with our bags in the lobby.. The hotel suggested another firm who arrived 25 minutes after the originally agreed time. We just about made it to the airport in time. Further, we also wanted to use the spa in the evening and were told it was occupied. We asked if it would not be possible to take a peak and book the spa at a different hour. As it turned out the spa was in fact empty and the staff there ready to turn off the lights and close up! Once we finally got to use the spa, no staff was present, except to check us in, the hamman and sauna were turned off and there were no products at all available, such as soap, shampoo etc.

very nice hotel , excellent staff

the location of the hotel is very problematic while coming with a car , very difficult to reach the hotel

Within short walking distance of the Cathedral, old synagogues and other sights. Comfortable rooms; well designed hotel. Good value. Excellent local cuisine in restaurant; fairly expensive menu.

When driving, hotel was very, very hard to find in oldest part of Toledo (took us 1-1/2 hrs.), with steep hills, one-way streets; people on the streets didn't know of the hotel, or didn't know where it is; or didn't know how to get there by car. GPS had nervous breakfdown. Parking in the nearby garage was expensive (17 euros/night). This was the only Spanish hotel of eight we stayed in that didn't have a computer for use of guests. They advertise a spa, but only a very small exercise room is available free to guests; you can pay for a massage or sauna.

Excellent location, great staff, modern luxury. Room was smallish, but well decorated with nice bathroom. A gem in the middle of an incredible old city. Staff very attentive and lobby and main area very impressive.

No iron, room was a bit small.

The hotel was in a great location. It was smack in the middle of Toledo's old town. It was about a 5 minute walk from all the shopping and restaurants.

At night the streets of Toledo are full of young drunk British men and or unemployed. It can be a bit sketchy there at night and you definitely have to watch your back. All the tourists leave during the day.

This was a very clean, classy hotel. The staff was more than helpful and it was very quiet. I liked that it was next door to a little market which allowed us to buy juice and bread in the mornings.

breakfast

We loved this hotel. The welcome and service were warm and wonderful, hotel itself was classy but not stuffy, and everything was managed very nicely.