Le Petit Hotel

The location is perfect, couple of minutes far away from piazza Castello and, consequently, monuments, night life and restaurants. The rooms are the right size and very clean and cozy. Heating works amazing! The staff (a part for the woman on the phone) has been lovely and attentive. We also forgot out room key inside the room and they didn't make a fuss.

Before arriving to the hotel there had been a small issue with one woman of the staff. In fact, I had selected the option to pay once arrived but also the standard booking, and the hotel tried to take the whole amount of money from my prepaid the same day. Once I realised I phoned the hotel asking them to try again since I had topped up my card. The woman at the reception who answered the phone was harsh and impolite, without letting me explain she was just interrupting and not listening. I am Italian, so no language barrier, just impoliteness.