The Westin Harbour Castle, Toronto

Wonderful Anniversary

Plussat: I contacted the hotel to confirm our reservation as we had booked it online a month ago and was forwarded to reservations and the lady was not helpful at all and told me the booking was for two double beds even though my statement from Kayak said 1 King bed. She was rude and didn't want to assist and instead told me she can put in a written request with the front desk for a King room but we will only get it if there is one available. She said someone would get back to me to confirm and no one did so I called the hotel again and again they put me through to reservations and I spoke to someone else who was not helpful either. The third time, I called the hotel and asked to speak to the front desk and spoke with Leonard and explained the situation and the confusion on why we were being told we could not have a king room when this is what we booked. He went above and beyond and not only did he make sure we had a king bed, it was on the 35th floor and lakefront room. It was beautiful and we had a wonderful anniversary. Thank you Leonard.

Miinukset: The hotel staff were amazing and polite but the people working the phones for bookings, were not helpful. After dealing with the reservation staff, it put me off and made me want to cancel my reservation as I was unsure if this was a reflection of what the service would be at the hotel. I did not appreciate that the woman I spoke with to confirm my reservation told me to call Kayak to fix the problem of why it said 2 double beds in the hotel system and not King. I told her I had a confirmation email from Kayak and could forward it but she did not want to help me.

Nice location

Plussat: This was located on the waterfront with easy access to downtown. The room was comfortable with nice big screen TV (north tower has been renovated).

Miinukset: Bathroom was small relative the suite size. South tower is not renovated but has slightly better lake views.

Sleepless night in Toronto

Plussat: Customer Service Location

Miinukset: First impression- No soap - though housekeeping resolved issue quickly Constant noises Rm 2616. Difficult to have a restful night. Though I would give the place another chance. I believe my issues were just bad luck.

Good place to stay

Plussat: Close to central Toronto, nice view

Miinukset: Everything was expensive, the room, the room serve and the lobby bar