The Westin Harbour Castle, Toronto

The lobby was large and clean. It was also close to Queens Quay Streetcar Terminal.

My first room had no closet and a tiny tub, even though I was told I was getting a large walk in shower and not a tub. Then my second room (after being moved), which had a closet and a tub, did not have a working phone - BOTH phones didn't work! It's a good thing that we didn't have an emergency!

My particular room had very noisy HVAC unit. No sleep..............

The decor and overall look of the establishment, the politeness and friendlyness of staff.

Booked the hotel with my debit card (i use my debit as a credit card everywhere else). I was not told until i got to the hotel that my debit would not work unless i put down a 300$ deposit down, ontop of my 460$ stay. As a result of this, i had less funds to be able to do what i wanted throughout my stay in toronto.