Torquay hotellit lähellä Riviera International Conference Centre

Plussat: Their friendliness and commitment for your needs.

Miinukset: Could have done with a couple of glasses in the room except plastic cups

Plussat: Fantastic service, so accommodating for every need. Family run business felt like a home from home. Jackie's breakfast looked fantastic just a shame I was not well enough to eat but my husband couldn't wait for his second morning just so he could have brkfast again. Very clean hotel and fantastic location.

Miinukset: No complaints from us

Plussat: Beautiful guesthouse. Wonderful hosts who gave us a very warm welcome and made sure that all our needs were met.

Miinukset: The location on a hill was a little challenging but manageable for us. Walking into town wasn’t out of reach.

Plussat: Location is good for the beach. Don't take the scenic route back to the harbour 1hr 30 min back right headache. Yes it's great to walk down to the harbour but going back is all up hill. Not good when you have a bad hip so got a taxi back which is about £3.80 each time.

Miinukset: Bed were abit dated and I think new mattress is required as you could see them sunk in, not supporting the back. Although the reviews were good about the breakfast, first day toast come out was cold. And then full English is like one item of each was expecting at least two items of each item to fill you up for the day. Bathroom was abit dirty, around shower area mould etc Just abit surprised with the hotel being a 5

Plussat: Beautiful location and very quiet. The hotel is largely decorated in a period style but the shower room is up-to-date. There is a big walk-in shower. Breakfast is cooked to order.

Miinukset: The hotel is in a lovely location near The Little Theatre. It is better for car travellers than those travelling to Torquay by train as it is 10-15 minutes walk from the harbour up a long hill. There is a very occasional bus.

Plussat: A very enjoyable stay, warm welcome, informative and friendly hosts. The facilities were excellent, the room very quiet and relaxed and the quality of the breakfast and choice absolutely superb. There are cheaper places to stay, but not many that will match the overall quality and experience of the Marstan. Highly recommended!

Miinukset: The location, only 15 mins walk to the busy and lovely town of Torquay, but set back in a very peaceful area. The overall quality of the facilities, cleanliness, superb breakfast and friendliness of staff and hosts.

Plussat: Very attentive staff who were friendly and welcoming. Clean and comfortable place to stay. Highly recommend!

Miinukset: If anything, the only point would be breakfast is a touch early. It would be better to extend breakfast finishing time to 10am - mainly for those on holiday! Other than that, it was fab! Thank you :)

Plussat: Very welcoming staff, comfortable and clean room, and fantastic breakfasts! Try the pancakes and the salmon bagel!

Miinukset: Nothing to complain about :)

Plussat: Lovely little hotel with excellent staff.

Plussat: Loved our stay at the Marstan, Nick and co. were lovely and it was all very relaxed. It was a little more than I would have liked to pay but it was absolutely worth it.

Miinukset: The only downside was the shower being a bit average.

Plussat: Aamiaisella oli rauhallinen ja kiva tunnelma. Ja toki ruokakin maistui :)

Plussat: Staff were very friendly and helpful,location was good

Miinukset: Room was a little small and not well lit

Plussat: Very quiet, no noise from surrounding area. Entertainments were good, a film and a singer in the evening.

Miinukset: As the hotel was fairly quiet some of the staff were a little over attentive.

Plussat: Friendly hotel. Very good breakfast

Plussat: Unexpected entertainment was excellent.

Plussat: The staff and the location only a 2 minute walk into town

Miinukset: Wonderful place and the staff was great. I will definitely go back

Plussat: The hotel was nice and clean. The bed was amazing. Nice location. Balloon and chocolates in the room for my birthday.

Miinukset: Having to wait at the bar to order drinks while guests were checked in. In the end got fed up waiting and went to our room.

Plussat: It was clean.

Miinukset: A lot of building noise on the other side of the wall from my room.

Plussat: Excellent facilities, comfy beds, good sized rooms and great breakfast. A really comfortable stay and with staff who were attentive and cared!

Miinukset: Nothing

Plussat: Excellent location for Torquay centre, large car park. Food excellent restaurant standards. Staff very polite and helpful. Good quality rooms, and clean.

Miinukset: Hotel not in a level location. Like most of Torquay on a very steep hill, including the car park.

Plussat: Location is spot on, quiet but close to town

Plussat: Staff were really helpful and friendly and the breakfast was brilliant, lots of choice.

Miinukset: Would have liked, some entertainment in the evenings.

Plussat: Yummy breakfast with fresh juice

Miinukset: Nothing

Plussat: Very spacious and comfortable.

Miinukset: Nothing!

Miinukset: The property is dated and shows it. Carpets on stairs threadbare and windows need replacing. There is no lift in the property and no walk in showers. My partner who has had hip replacement was unable to get into the bath where the shower is overhead due to the depth of the bath. The food in the restaurant was well cooked but unfortunately it wasn’t as hot as I had expected. Other people were complaining about the food. It appears a coach load of people arrived at the same time and they couldn’t seem to cope. The one really good thing is that the staff were really helpful but there is only so much they can do.

Plussat: Staff were very friendly and helpful, breakfast was good.

Miinukset: Plumbing showed its age, swimming pool not very good.

Plussat: Breakfast was very good. The Staff were pleasant. Decor pleasant.

Miinukset: No lift but the building is a preserved building, so it couldn't be helped

Plussat: Sijainti oli hyvä.

Miinukset: Toisessa huoneessa oli erittäin vahva ja häiritsevä kemikaalin/ tuholaismyrkkyjen haju. Se ei poistunut vaikka pidimme ikkunaa auki koko oleskelun ajan. Erittäin sekava hotelli opasteiden ja sisustuksen osalta, uima-altaassa ei ollut vettä.

Plussat: The breakfast was ok not brilliant. Tea urn was almost empty and luke warm, but on asking we were brought a pot of fresh tea.

Miinukset: The food at dinner on the first night was disappointing. The second night was a lot better, there was a coach load at dinner which seemed to put a lot of stress on the staff.

Plussat: Just all round excellence

Miinukset: Nothing

Miinukset: Very accommodating with parking

Plussat: I liked the porridge in the morning.

Miinukset: Everything except the porridge.

Miinukset: Dated decor, lacked atmosphere, unable to book evening meal in main restaurant as it closed at 8pm, went to the bistro and they hummed and harred , but 30 mins later a group walked in and it was no problem but they had to check with chef before we could order ours, not impressed on this visit as we have been several times over the years and have been very impressed .

Plussat: Location and facilities lots to do.

Miinukset: Everyone was lovely apart from the 2 bar staff at night in the main bar ,looked like they didnt want to be there and the way the lady collected the glasses off the tables and she was rude to my dad who was trying to walk by. All othe staff were polite and friendly.

Plussat: Vastaanotto toimi hyvin,samoin vanhempi ja ammattitaitoinen ”hovimestari” aamiaisella.

Miinukset: Itse aamiaistila ja aamiainen huono.

Plussat: Things were well organized, e.g. the check in and explanation about the parking, as well as the way the breakfast was organized. The location was good. It was nice not to have to pay extra to use the pool and sauna. The cooked breakfast was nice and hot.

Miinukset: The large pool was great, but very cold. (Although this did mean I had it almost to myself!) The steam room could have been steamier. Our room was a bit dated, especially the bathroom, but it was fine for our purposes. We would have preferred better quality sausages for breakfast.

Plussat: Very disappointed all round to be honest

Miinukset: The room was very 'pokey' considering l paid nearly £200 for just two nights, and very hot, constantly, We had to put the fan on and open the window .the Entry key cards failed to work three times ! And the receptionists didn't seem to know what to do, we couldn't get into our room, and they had to get a master key ! They had to get maintenance to sort it out, the TV needed reprogramming, the holdall fell off the shower wall and the lifts were creaky and awful, the hotel is vastly overpriced for what it is and is in desperate need of a facelift, too much emphasis on entertainment, getting people to eat and drink there, rather than rooms, air conditioning, customer service etc If l hadn't paid l would of left for somewhere better !

Plussat: The comedian that was on that evening.

Miinukset: Barman walked off as soon as he poured our drinks leaving me to go through the pay transaction and serve myself.

Plussat: Breakfast amazing Facilities very good Lots to do

Miinukset: The Bed was uncomfortable

Plussat: Staff very friendly good food, and a good swimming pool,

Miinukset: Mattress a bit lumpy,

Plussat: Pools

Miinukset: Cramed at meal times

Plussat: Swimming pool /jacuzzi, breakfast was good plenty of choice, parking was convenient.

Miinukset: Double room was very small & overlooked main road which was very noisy !

Plussat: Love breakfast tasty . Swimming was wonderful . Entertainment amazing

Miinukset: Our grandson loves visiting the Victoria or the derwent .

Plussat: Very courteous and helpful staff. Radiator in bedroom very effective and controllable .

Miinukset: Pillows on the bed were very uncomfortable, but were immediately replaced when discussed. Bed not as comfortable as some places we've stayed in. Not very impressed with Dinner - my wife had Chicken Supreme with I think, Dauphinoise potatoes, - & had to ask for another portion due to Type 1 Diabetes which required adequate carbohydrates.

Plussat: The staff were very helpful. Good atmosphere. The sofa area with the real fire & the pianist playing

Miinukset: Unfortunately, the water pressure in the bathroom was very low at times so no water at all & showerwent cold then stopped. Told hotel staff who were concerned, helpful & gave good customer support

Plussat: The staff were really excellent and they clearly worked hard. The food was very good and well presented. The public areas proved to be spacious and pleasant.

Miinukset: It is an old building and clearly in need of some (exterior and interior) maintenance. Added to this the room that we had was certainly 'tired'. The wallpaper was dusty and faded and the original decorative work of many years ago was not well done. Like many hotels, the bath/shower has no grab handles for safety and overall the bathroom was also 'tired'. The bed was not particularly comfortable and the mattress springs could be felt. The rear of the Reception Desk area was in need of decoration, it looked untidy and this gives a poor impression. Overall the hotel needs a good decorative facelift. It's a pity really because as mentioned above the staff were excellent and the food good. It's a building in need of investment.

Plussat: Sea veiw with balcony was amazing and staff were very helpful

Miinukset: Decor was a little tired and dusting along mirror edges for frames etc needed

Plussat: The hotel was very clean, beds were really comfortable. The staff were very friendly. The lounge is really nice to just relax and enjoy a drink

Miinukset: The menu wasn't great. It was the same menu every night we were there, not much choice on it either, so glad I never booked for evening meal as well as bed and breakfast. Also the brassier restaurant food was brought from the same kitchen but didn't like the fact that the food was carried uncovered all through the lounge area before being put in front of you didn't think that was very hygienic.The

Plussat: A wide range of food to suit every taste for breakfast. Hot full English, cold buffet, fruit, cereal, yogurt, pastries etc. The dining arrangement was large and roomy and the staff were polite and efficient. The evening meals were good restaurant quality, cooked perfectly. All the staff that we encountered were genuinely polite, well mannered and welcoming.

Miinukset: The only criticism we had was that one of the two toasters had broken at breakfast meaning that there was a delay in waiting for toast on one of the days of our stay. Oh, and some of the floorboards squeak, but the Grand is some 138 years old so to be expected.

Plussat: Aamupala ok ja uima-allas kiva

Miinukset: Vanhanaikaisuus, ei ilmastointia, meluisuus

Plussat: Breakfast OKj without being exceptional. Staff very friendly and helpful

Miinukset: Big queue getting in to breakfast due to shortage of staff. Hotel had a tired look about it and we sensed that there may have been staff shortages.

Miinukset: Only towels for 1 instead of 2 people.Room very cold...no room in Brasserie to eat in the evening so lovely staff found us another table elsewhere. Had to wait in a long queue to get a table at breakfast.

Plussat: The room was fantastic, we had an amazing sea view too

Miinukset: We liked everything

Plussat: Not so Grand everything old and tired there was nothing to like!

Miinukset: Paid for garage parking but could not fit my SUV in slot 3 due to a metal post. No spaces in the railway station so had to park in the rugby club across the road, it was raining and got soaked before reaching the reception. The room was old and tired, no WIFI, no charging sockets by the bed, chipped bath and smelt musty! Had a 15 minute queue for breakfast and when taken to the table I asked for it to be cleaned which the member of staff did with his hand! I asked him to get a cloth and do it properly! Breakfast itself was a collection of cheap catering items such as catering baked beans and tinned mushrooms! The not so grand hotel was like an old people’s home and should not provide accommodation to anyone under 80!