Staybridge Suites Torrance/Redondo Beach

Maria the front desk clerk was very rude and so was the general manager . Maria was trying to charge us $50 a person when family visited me. The general manager was very rude also and he had very poor customer service . The other staff were even apologizing on their behalf because they were so rude. We left the hotel because of them and ruined our stay. All the other staff was great including the security . But these two will make you not wanna ever want to come back to this hotel. It’s so sad how these two can mistreat people who pay to stay here . It was just us , there was another party Maria the front desk clerk was rude to. I don’t recommend anyone to stay here if these two are on duty . Rented the room for my birthday and they ruined it for me and my friends and family .

They could’ve talked to us in a friendly manner . We were grilling meet and when Maria came outside to try to charge us she gave us 30mins to leave if she was gonna charge me. We would’ve wasted our money on this meet if we would’ve taken it off . All we asked was to finish grilling and she called the police . The police were even nice . The police gave us another hour to grill our food but then the general manager comes out of nowhere and tells us to leave immediately. He was so rude it was sick . I couldn’t believe he was the general manager . I even had to ask him to please talk to me with respect like I am to you . He didn’t care and was still rude . Another party left when we left because they too were disgusted by his actions.

The staff was friendly and helpful. The daily breakfast buffet was great. The social appetizers with beer and wine was great, too. The hotel is family friendly and the facilities were nice. The free use of washers and dryers was helpful.

The key card readers were constantly malfunctioning. We had to get 10 new keys for the room in the span of 3 days. The bottom of the pool needs to be resurfaced and the dining room could be bigger to accommodate all of the people that eat there.