Torrance hotellia

Plussat: The staff were very professional, kind and helpful. The room was very clean and the view exceptional

Miinukset: N/A

Plussat: Outstanding service with front lobby Staff to check in

Miinukset: MAID STAFF ARE RUDE! We headed to our room after checking in and the maid was blocking the hallway. I nicely said excuse me, maid comes out after my 4th attempt. Maid sighs “UGH” like I’m inconveniencing her when she’s the one bl

Plussat: I enjoyed the customer service the most.

Miinukset: Parking was a little confusing.

Plussat: Excellent staff and nice hotel:

Miinukset: Housekeeping on 10th floor is shady. I left my room to get something in my car & put for not disturb sign on door. 10 minutes later, the maid keys herself into my room and my luckily mom was in the room!! Maid pretended not to understand...

Plussat: Courteous staff and cleanliness of the room

Miinukset: I hope it is free parking

Plussat: I didn’t like how I was treated during checkin. I was pregnant and tired put in a request for early checkin. After a white couple requested a early checkin and their request was granted then they proceeded to check me in after hours of waiting. I was extremely upset

Miinukset: The staff, poor customer service.

Plussat: Very friendly staff

Miinukset: Upon entering, the front entrance doors and windows were not clean. They were dusty and dirty. The room was dated, and furniture was kind of beat up.

Miinukset: I'm stight up just not having a good time

Plussat: They make you feel comfortable they are very friendly.

Miinukset: No

Plussat: Nothing

Miinukset: Ugly hotel ugly ppl around dirty, room smells lile mariguana whenbis a none smoking place

Plussat: I made a reservation for pool & gym. None was open. Your rate don’t offer a discount due to this inconvenience. IHG should advertise that certain amenities are not available, and lower your prices. Entrance to the hotel was thru the side entrance. There were. A lot of liquid spills and no slippery caution signs. It is false advertisement.

Miinukset: Carpet is smelly in the hallways and carpet in the room has stain spots and is smelly.

Plussat: Cleanliness and quiet!

Miinukset: Doesn’t offer extended stay rates! Government employee and the rate was higher.

Plussat: The location was perfect. amenities and comfort were fit for purpose.

Plussat: Hotel was very clean. Loved having a balcony.

Miinukset: Decor/Headboards felt old or maybe just not my style and not enough parking.

Plussat: Hidden gem for business traveler. Bathroom has unique ofuro type soaking tub shower area & Japanese style electronic bidet toilet.

Miinukset: Free Wifi could be faster or include paid option for much faster business wifi

Plussat: Room was clean, quiet, bed was comfortable, bathroom nice, with deep tub and bidet. Parking was easy

Miinukset: NO spa. the staff could’ve of been better, front desk in the morning was not very helpful with my mother who had a another reservation. They had my card on file already and could not transfer the information to new reservation. They were quite rud

Plussat: The food was good but too expensive. $--- room and restaurant fee for two one night

Miinukset: Not an American standard hotel.

Plussat: The room was highlight of the experience, bed was comfortable and plush, bathroom was spacious with bidet. Quiet

Miinukset: The hotel amenities were not available at this time. The pricing should of reflected this. Also had an issue with a second reservation I had. The front desk treated my mother quite rudely about it. Which was unnecessary.

Plussat: The bathroom was amazing! Especially the tub and shower area. I want that set up in my house! They were both one large tiled room, it was very comfortable.

Miinukset: It wasn't the nicest looking hotel from the outside, but that's a small complaint.

Plussat: Cleanliness.

Miinukset: No coffee maker in room, or fridge.

Plussat: Easy to locate, nice bed

Plussat: Clean and friendly staff!

Miinukset: None

Plussat: It was a real nice place. It's a japanese themed hotel. They provide everything you need. very comfortable.

Plussat: Free parking. Very nice staff. Room is clean. Affordable price.

Miinukset: Room decor is plain. Shower is not the easiest to operate. During my showering, water went from warm to cold all of sudden that I had to adjust the temperature again and again. TV stand is lower than the bed.

Plussat: The hotel was very nice and clean. The staff was attentive and welcoming. They have a beautiful spa and a great Japanese restaurant on site. Valet and free parking available. Pet friendly hotel.

Miinukset: No complaints about the hotel.

Plussat: all i like the service and the food was great

Miinukset: nothing

Plussat: Cleanliness and modern look

Miinukset: Not really, everything was good

Plussat: This hotel is very clean. The staff was great! Breakfast was good, but my favorite part of breakfast was the Starbucks machine from which you can make cappuccinos, espresso, and a whole host of yummy drinks for free

Plussat: This is a great hotel and the staff are really nice.

Plussat: Only liked the location.

Miinukset: I did not feel the staff or a particular staff member, a man who checked us in was pleasant nor helpful and also felt they lacked good customer service.

Plussat: Spacious rooms, pricing very affordable

Miinukset: There was no complementary breakfast

Plussat: The location was perfect, we have stayed in this location before and it was very convenient

Miinukset: The staff was very unhelpful - when we tried to check in, the staff member was short, irritable, rude and was not at the desk when we arrived - we had to call the hotel to get someone at the desk. The hotel was also under going construction and smelled

Plussat: No B/ F Covid, but gave frozen B/ F u could hear in microwave.

Miinukset: No pool

Plussat: Very good bed

Miinukset: Tv never worked told me it would be replaced with a new one no one came tv still not working all I was offered was an apology

Plussat: Location is great. Neat and clean. Facilities are very good

Miinukset: We stayed there from Friday and checked out on Monday. There was no cleaning, no towel replacement all though we requested multiple times on Sunday

Plussat: I loved when I walked in the environment felt like I was in an expensive hotel. When we reached the room that's when everything surprised me. From when I unlocked the door. I loved the room set up. The couch with the chase attached. I fell in love with the beds it really made me feel like I spend so much on my room. I love the bathroom and kitchen area. Breakfast was great and the staff was eager to help. I will definetly come back over and over.

Miinukset: Their was only one thing I did not like that when I was about to shower it had hair on the walls and on the floor.

Plussat: I WOULD RECOMMEND THIS HOTEL TO ANY TRAVELER LOOKING FOR A GREAT HOTEL TO STAY AT A DECENT PRICE.

Plussat: Nice rooms quiet ! Excellent staff Rigo is the best. !

Plussat: Nice room, comfy bed, tv has Netflix/hbo/amazon prime, free parking, good location

Miinukset: ROOM WALLS ARE SO THIN! Could hear ppl in room next to us talkkng and blasting music until 3am. Cable in room was glitchy and ended up not working rest of our stay. Technician guy said he woke would help us and come back to fix the issue, he never did.

Plussat: I liked the size of the room. I enjoyed the couch and balcony. The AC worked amazing.

Miinukset: If you stood too close to the AC it smelled like urine. The bathroom smelled unclean. I also preferred to have a bath tub instead of a shower

Plussat: I liked everything about my visit .staff was great .room was immaculate.

Miinukset: Everything was good

Plussat: Ease of access from highway

Miinukset: Parking lot could use a bit more lighting

Plussat: That it was close to the freeway

Miinukset: The front desk person was not very greeting. Had issues with the key cards, they did not work. I had to go back to have the front desk fix the issue. I was treated as if I was an inconvenience.also the room had no body soap for all of us to shower with.

Plussat: LULU WAS THE BEST I SPOKE WITH HER THE DAY I MADE THE RESERVATION AND I MET HER WHEN I ME AND MY BOYFRIEND CHECKED IN SJE IS THE BEST VERY NICE AND WELCOMING YOUNG LADY NEST CUSTOMER SERVICE WE WILL BE COMING BACK JERE DEFINITELY

Plussat: The room was very nice

Miinukset: Had to get new keys for the doors everyday

Plussat: Loved the location! It's close to the beach, stores and highway. Staff was friendly as well.

Miinukset: I expected a hot tub and free breakfast. However, the location and cleanliness of the hotel outweigh the lack of hot tub.

Plussat: That it had a pool/fitness center

Miinukset: The tv/video streaming services did not work

Plussat: It's cleanliness and pool for kids. More than 1 elevator.

Miinukset: No sofa or microwave in rooms, wall air conditioner, no hot tub, nothing in walking distance, request to move to better room denied, expensive hotel restaurant/no room service, 30 min wait for fire pit to be lit, all rooms don't have balcony(my rooms)

Plussat: Great staff

Miinukset: The laundry room was out of order

Plussat: Great place to stay away from the busy city. Free parking is great. Reasonable rates.Staff are friendly.

Miinukset: Maybe it's another hotel guests, but someone knocked on our door several times from 6:20. It woke us up scared my wife.

Plussat: El precio

Miinukset: Muy bien todo

Plussat: Staff and cleanlyness

Miinukset: Old and musty.

Plussat: The fancy toilet

Miinukset: There was rust along the door in the bathroom

Plussat: I love the staff and the service they provide! The front desk was very welcoming and helpful. Also love that they had guest parking, on-site laundry room and a gym.

Miinukset: Only thing I didn't like is you can hear every movement from the room above us. You even hear when the door is being open and closed! The bathroom has mildew in the ceiling and they repaint to cover but it's still visible and new mildew spots are visi

Plussat: Was surprised how amazing this place was. Really clean and modern look for price. They even serve Japanese/ American buffet style breakfast for an extra charge.

Plussat: Location, cleanliness

Plussat: - trolleys available to transport luggage - free parking

Miinukset: Nightmare: cockroach on wall; leaking window during rain; 3rd fl. out-of-order ice machine never attended to after 4 days & excuses by Hotel staff, front desk, that it was "being worked on;" she didn't agree that going to the 2nd floor might be inconv

Plussat: Friendly staff, free parking, great amenities, comfortable bed

Miinukset: Even though there have been updates, there are a few items that still need attention - rusty door frames, for example.

Plussat: Clean rooms

Miinukset: Air conditioning barely worked

Plussat: Being able to leave

Miinukset: The staff and 1.5 star hotel they call 3.5

Plussat: The lobby was very nice and clean, and I liked that parking was free. That was literally all I liked about this hotel

Miinukset: This was one of the worst hotels I have stayed at. The area was extremely terrible with a lot of sketchy people. The bed was hard, the air conditioner never worked properly. The ice machine was broken on my level so they transferred me to a different room

Miinukset: The fan in the bathroom was broken and was very loud.

Plussat: For the most part the room was clean. Very good internet connection.

Miinukset: Very few ground floor rooms which made if more difficult for us with mobility issues. Lots of walking. Very limited baggage carriers, no light on table for working. Lack of electrical plugs by table. Need to bring your own power strip to hook up computer.

Plussat: the managers were very accomadating. We needed a late check out and they allowed us an extra hour even. Very nice. Only thing, on the breakfast, no bacon. who doesn't like bacon right?!!!!

Miinukset: Persons very loud in the hallway about 2:30 am. Of course not the hotel's fault but they were very loud.

Plussat: How spacious it was and the patio was a plus

Miinukset: Needed a bigger tv

Plussat: location

Miinukset: hotel has a computer that does not work for customers..staff allowed me to print boarding passes from his computer..ower called drilled him why i was using computer for about 2 minutes. i felt bad for the staff member. customer service is a loss art..

Plussat: Very restful. They treat me nicely.

Plussat: Having said that, it's always clean, quiet and comfortable.

Miinukset: They could do with a little update in the paint and carpet department.

Plussat: Everything was ok

Plussat: Price and location

Miinukset: Bathroom smelled moldy, adjoining room door had scruf marks. Room looked run down.

Plussat: Super Clean and it is a real 2 start hotel

Miinukset: Wifi is so slow

Plussat: Location, breakfast, friendly staff

Miinukset: No dislikes

Plussat: It was convenient for where I needed to be, and it was relatively inexpensive. The staff was friendly and worked quickly.

Miinukset: The room did not seem like it was fully cleaned. There was a hole (like from a punch) in the bathroom door, stains on the curtains and on some sheets. Not a problem, but kinda weird: microwave somehow still had time left on it like it was just left there.

Miinukset: The desk the chairs was unfit bathroom was very bad carpet smells

Plussat: The room was spacious and the inner courtyard was a nice area to relax in.

Miinukset: Only decade coffee in the room :(

Plussat: nice facility- kitchen had more amenities than expected, good place to stay for a few days and cook your own meals. Breakfast was a step above most.

Miinukset: we were there on a Sunday morning, more crowded at breakfast than I would like- a credit to their good selection though!

Plussat: Fair value for the suit and very clean and comfortable rooms

Miinukset: Everything was good I hv no complaints

Plussat: Location was good, and the hotel was nice and clean.

Miinukset: Too noisy! Kept hearing the people upstairs walking up and down the stairs all night.

Plussat: The staff was friendly and helpful. The daily breakfast buffet was great. The social appetizers with beer and wine was great, too. The hotel is family friendly and the facilities were nice. The free use of washers and dryers was helpful.

Miinukset: The key card readers were constantly malfunctioning. We had to get 10 new keys for the room in the span of 3 days. The bottom of the pool needs to be resurfaced and the dining room could be bigger to accommodate all of the people that eat there.

Plussat: Nothing

Miinukset: Everything

Plussat: Price ..was right , location , parking , breakfast

Miinukset: Older facility , need update , mushy smell

Plussat: Everything

Miinukset: No

Plussat: The breakfast.

Plussat: Pretty much everything was OK

Miinukset: I didn't like the way they had the Breakfast

Plussat: Big breakfast

Miinukset: The man at the breakfast bar was unbelievably rude

Miinukset: plastic plate should not be used for hot food. CHINA should be provided. Better for health and environment

Plussat: The bed was comfortable

Miinukset: The netflix on the TV was out

Plussat: All staff was great but front desk employee named delores was very informated and told me about stuff happening at hotel and items to enjoy. Friendly,nprofessional and she took ti.e to help heat my pizza and but in a bix for me to take to my room! Went the extra mile. I will stay there again for sure =)

Miinukset: Ita was great, hiwever due to covid 19 and remodeling i wasnt able to use pool or gym. Should be in notes for families with kids etc. Maybe a disclaimer about amenities

Plussat: Overpriced no breakfast Rooms are old and worn out

Miinukset: Old rooms overpriced

Plussat: The accessibility and overall layout of rooms, lobby, and parking lot.

Miinukset: There was only 1 very small trash can in the room.

Plussat: Clean, layout and up to date.

Miinukset: Just the distance to the front of the hotel

Plussat: Lots of options for thing to do near by. Including food, shopping, amusment, and conveniently located for theme parks and airport

Miinukset: None

Plussat: It was quiet

Miinukset: Location. It was far from DTLA

Plussat: This is during covid- so I chalk it up to this isn’t the normal for your property

Miinukset: Security Amenities

Plussat: Nice and quiet

Miinukset: There was blood on the sheets

Miinukset: Dated room . Not up to date

Miinukset: The mattress on the bed was not great at all. It felt old and worn. I could feel the coils in the springs and it made noise. I never have this issue when I stay at the chain in a surrounding city. Totally disappointed.

Plussat: It was a typically good Courtyard property

Miinukset: The room furnishings were fine but could use an update

Miinukset: Squeaky beds..saw a lil crawling insect in the top drawer.

Plussat: I'd like the bathroom was clean, the bed was comfortable.

Miinukset: I didn't like it was missing one lamp in one side. and there was room only for one chair, usually I would see two chairs in a room.

Plussat: Clean and comfortable

Miinukset: Nothing

Plussat: The cleanliness and access to elevator and complimentary breakfast.

Miinukset: The staff were not friendly. Makes me feel like I don't want to waste my hard earned money to some business that does not appreciate

Plussat: Location to where I was working wa ok

Miinukset: Where do I start. Paper thin walls and ceilings. Heard every footstep above me and woke up to the neighbors TV at 3 am. Key card didn’t work and they had to get me in by pulling the plug on the lock so they could key me in. Lastly no smoke alarm.

Plussat: The front desk was very accommodating and helpful.

Miinukset: The original room was not properly cleaned upon arrival. The front desk was proactive in addressing the situation though in a timely manner. Kudos to the staff on duty.

Miinukset: My room was bad the light in the bathroom wasn’t working properly, I practically took a shower in the dark & the shower head leaks water so there’s water all over the floor & there was no smoke detector in the room so if there was an a fire in the hotel I wouldn’t know....big safety issue!!!!

Plussat: Staff Trtt

Miinukset: the commute to get ice and snacks. And there was no microwave

Plussat: this my second time here an i plan on to keep renting rooms

Miinukset: there’s not to much i didn’t like about it it was lrettt good

Plussat: Complimentary coffee maker and coffee provided in the room. Also, an ironing board and an iron is provided.

Plussat: I need a refund. Best is the location. But room has roaches

Miinukset: The room has 3 live roaches. I recorded them on my phone.

Plussat: There was a garage so i didn’t have to park my car outside.

Plussat: Nothing

Miinukset: Price

Plussat: I appreciated the split wing style suite with the upper level stairs inside the room. My kids enjoyed that part.

Miinukset: I did not like the breakfast at all. I understand because of the coronavirus that it was just a grab and go situation. Compared to the usual buffet style breakfast that I was looking forward to, what they had was terrible! There should have been a discount off the room price for the breakfast situation and also because there was no room cleaning just towel trade off? That was for the BIRDS!!! Lets not forget no pool access!! I don't plan on coming back until all of the usual accommodations are back to normal!!!

Plussat: I liked the way the property looked overall

Miinukset: It was music playing all night..the bed wasn’t comfortable and they didn’t clean the room good because when I came in it was like someone else jus left

Plussat: Quiet place, family friendly

Miinukset: To have more fresh cut fruit options for breakfast

Plussat: It was in a great location and easy to get around. The breakfast was amazing!

Miinukset: They could use more parking spots.

Plussat: free breakfast included :)

Miinukset: No. I will definitely come back.

Plussat: excellent clean quite convenient great room great staff very happy

Miinukset: should have dish soap

Plussat: I liked the room set up

Miinukset: I didn't like the fact that the pool and jacuzzi was closed

Plussat: Room was clean and adequate. TV had Netflix (log in with your own account). Breakfast was more than adequate. Happy hours in the evening with free food and wine/beer. Staff was extremely friendly.

Miinukset: Perhaps the breakfast could have a few less items and more quality?

Plussat: Toimiva, mutta hieman kulahtanut jo. Kuitenkin ihan siisti huoneisto. Rauhallinen sijainti lähellä ostoskeskusta. Aamupala perus ameriikkalainen.

Miinukset: Pintaremontti tulee tarpeeseen, muutoin ei mitään erityistä moitittavaa. Sattui hieman viileä keli ja uinnit jäi vähäiselle.

Plussat: Good location to shopping center and restaurants.

Miinukset: Dated rooms. Was placed in non smoking room that was previously smoked in. $25 per night parking is overpriced for the location.

Plussat: Great food. Comfy bed. Conveience

Miinukset: I was charged a different amount than what I was quoted. They have my room key out without identification

Plussat: The staff was very polite

Miinukset: The room there were no microwave nor a small refrigerator mattress was terrible

Plussat: The view of the city . And the pool was awesome !

Miinukset: Paying for parking but that’s ok .

Plussat: nicely updated

Miinukset: the additional $25 per day fee for parking.

Plussat: Nice lobby, nice staff, room had nice view

Miinukset: Room was very outdated, restroom was outdated. The bedding and room towels looked very worn out and old.

Plussat: normal

Miinukset: Window so douty

Plussat: room was clean, and functional

Miinukset: Parking was weird, and expensive. Shower head was old and had rust around the edges. Bathroom is very small, barely enough room for one person

Plussat: Nothing at all

Miinukset: Poor customer service + lack of security! Not safe at all

Plussat: Clean

Miinukset: Staff was very unprofessional

Plussat: Everything was wonderful from room to pool to staff

Plussat: I booked a room with balcony and staff gave me incorrect room . Room wasn’t very nice.Front desk was impolite.Customer service wasn’t good from start.

Miinukset: Room and service

Plussat: Wonderfully managed property. People were great! Well maintained property. Location is good also. Many shopping and dining options nearby.

Plussat: N/A

Miinukset: Not enough towels

Plussat: The facilities were clean and comfortable.

Plussat: The view in the morning was beautiful nonetheless the location

Miinukset: N/a

Plussat: The room was very nice. All the other staff members i encountered were very friendly. The housekeeping staff was exceptional.

Miinukset: The front desk person when we arrived was not very friendly. Also, the ammount i was charged differed from the booking.com price.

Plussat: Everything

Miinukset: Everything

Plussat: Loved the "Warm Cookies Welcome" at check in. The pool area was very nice, like a mini resort.

Miinukset: I could hear everything from our neighbors, so it was a little noisy.

Miinukset: This hotel allows smoking on the premises

Plussat: Prize

Miinukset: Thr staff was not friendly @ all

Miinukset: Auto light when you enter bathroom. Shower doors very hard to open and close

Plussat: I loved the room. It was spacious. The layout and lighting of both the bedroom and bathroom are well-designed. It felt very modern and luxurious. The bed was v comfortable. I didn’t want to leave. Free parking is a big plus! I liked the big window with lots of natural light.

Plussat: The room was spacious, clean, and is in a great location. We will definitely stay here again on our next trip.

Miinukset: No

Plussat: Hotel was convenient to LAX. Like the openness of the room with balcony. Room was very clean and facilities good. Also lobby had a nice open, bright and fresh feel to it.

Miinukset: Found the reception staff to be quite mediocre. Didn't go out of their way to be helpful, both at check-in and check-out.

Plussat: The staff was friendly and, for the most part, helpfull except what is described below. The free warm cookies were just terrific.

Miinukset: This hotel is beginning to show it's age. Several (4) minor issues were reported to the staff and only one was resolved. In addition, the billing was excessive and we had to correct it before we checked out.

Plussat: Facility..Staff & Property was Great .. I will be returning

Plussat: Lauren was amazing and greeted me very politely when I came to check in! She has a great personality and gave me good service!

Miinukset: I enjoyed everything!

Plussat: Hello! All the front desk staff were amazing! I will definitely be visiting more! Best stay and service I’ve ever had ! Very pleasant!

Miinukset: I enjoyed everything!

Plussat: It was during Covid so we were unable to have breakfast. The hotel staff were very friendly.

Miinukset: Although it's done very well, it's just an updated version of most 2 story hotels. Well done though.

Plussat: I liked the room they nice and clean. Location was great .

Miinukset: I did not like some of the staff i feel like they were rude and uncaring of our needs . especially the maintenance man

Plussat: The Rooms are really Clean.. i appreciate the spacious room and flat screen tv. Bathroom clean enough to take a bath..

Miinukset: No .. i really am pleased. No complaints

Plussat: Clean and quite.

Miinukset: Because of the Covid 19, breakfast wasn't an option.

Plussat: Seemed reasonably clean.

Miinukset: Very slow internet. At one point was so bad it would not connect at all and could not do my work.

Plussat: Nothing

Miinukset: shower didn't work tv didn't turn. On when I went to office no help he said nothing he could do call back tues to speak to manager. Not ever staying there again

Plussat: The location

Miinukset: Toilet leaked, found dead water roach, no cleaning service do it yourself, phone didn't work.

Plussat: Location

Plussat: Location is safe. Hardwood floors. Bathtub.

Miinukset: Staff need training on customer service. Etiquette and approach/response to issues. Advertisement of hotel should say, “spa and pool not currently available.”

Plussat: Quiet and clean

Miinukset: They didn't have the discount for the Robinson students that I was told they did.

Plussat: clean- looks updated great exterior lighting breakfast was good

Plussat: The situation of the room was interesting. The amenities in the room were sufficient.

Miinukset: I didn't care for the staffs attitude and lack of service on pertinent matters. Very rude and unaccommodating.

Plussat: Not all staff members equal; Some worked harder and paid more attention to detail than others. The guy with short arms gave us outstanding customer service, whereas the people who checked us in at night were fumbling around, and unclear on procedures.

Miinukset: Rooms and doors badly in need of painting. Obviously aged hotel.

Plussat: Ms.prya was the best.

Plussat: The staff making me and my kids feel like home,very polite staff good safe invirement defenly good expirences i will defenly recommend this hotel to my friends and family,it this time me our my kids are homeless but been here is help us to feel like home

Miinukset: I love everything about

Plussat: Ms.Nekenia was nice,and did her job very professionally and well

Miinukset: NA

Miinukset: Staff was rude and extremely unhelpful. Gave us a none working key and when I asked if one could be delivered to me and was told no. Visible Mold growing in the shower drain. Don't recommend this place

Plussat: Ms prya is absolutely the best

Miinukset: NA

Plussat: Hotel was clean

Miinukset: We were told to wait 30 mins for our room even thought it was pass check-in time. We got there at 6:30 and didn’t get out room until 7ish and then we were expected to upgrade because they didn’t have a queen bed anymore. However, we were upg

Miinukset: I did not like a 4 am fire drill due to someone smoking on another floor of the hotel.

Plussat: Location

Miinukset: Staff was unprofessional especially front desk because when I checked in at midnight they already gave my room to someone else so they had to find another room for me. And without telling ahead that they don’t serve breakfast because of the COVID-1

Plussat: Walking distance within mall and restaurants

Miinukset: The hotel smelled of cigarettes and pot. We got to our room and the toilet seat was up with dried urine under the toilet seat..disgusting!

Plussat: I have been stuck here since the 23rd, I have to pick up my stuff off of the barge that won’t happen until Monday I have re-opted for more rooms over and over and over again and you guys have not given me anything in return.

Miinukset: The cleanliness is at probably a two out of 10 after you take a shower you walk over the kitchenette floor and you walk over the carpet and your feet are black from dirt. The staff are here. That’s it they are here.

Plussat: Hotel employee and her entire Staff Awesome

Plussat: Location is fine

Miinukset: No service at all, floor insulation very poor, definitely won’t come back again

Plussat: They accepted dogs

Miinukset: Staff wasn’t great

Plussat: The set up of the room and the kitchen area. Very convenient.

Miinukset: The side entrance/exit door deactivated my room key several times.

Plussat: Check in was ez peasy.. Experience was comfortable

Miinukset: Very nice service, facilities was very clean

Plussat: Everything

Miinukset: Not at all

Plussat: Cleanliness, friendly staff very helpful. Fantastic location for my needs

Miinukset: All good

Plussat: Has a kitchen

Miinukset: Remodeling up level

Plussat: The staff was helpful. There location is conveniently located by local shopping and dining.

Plussat: Quit and clean and everyone is friendly and the staff Lilly is the best

Miinukset: No complaints

Plussat: Everything

Miinukset: No not at all

Plussat: The location the facilities and staff made it comfortable

Miinukset: The elevator was down.

Plussat: The staff was friendly

Miinukset: Bathtub was a little stain but I fix it by spraying colorox and running hot water to remove rust.

Miinukset: The battery for the door needed to be changed and there were ants in the bathroom

Plussat: The staff was amazing and the location was great too.

Miinukset: Facility needs a lot of work and deep cleaned. It may be labeled no smoking, but not enforced nor have the many years of smoking been removed.

Plussat: Nothing. This was the worst hotel we have ever stayed in.

Miinukset: This was the worst hotel I have ever stayed in. Their was an odor in the room that was disgusting, the service was awful and even though the check in was supposed to be at 3 the room was not ready at the time.

Plussat: Parking was plenty once you realize you can park on both sides

Miinukset: The power went out for a few minutes but it may have been for the whole block

Plussat: The customer service is excellent

Plussat: Clean and quiet and free parking! Excellent customer service

Plussat: There’s everything around the hotel

Plussat: Place had dirty hallways reeked Of drug use and bedding was poor

Plussat: The very reason we stayed there last time because you accommodate pets. At a nominal fee. Of course per day. That's okay. And its location in Torrance we have family there.

Miinukset: The elevator the elevator did not feel good at all it felt like it could use a tune-up. Also the air conditioner air conditioner motor compressor and fan made a lot of noise. We prefer to keep it off. Sometimes you just wanted the fan on but it was just so noisy We also felt the floor was a little bit dirty. Our socks were very dirty. .

Plussat: Nothin

Plussat: I stayed for 2 night they they didn't cleaned next day, and i had ned bugs bite ,and i told to manager they said they will let insurance company will contact me but they didn't any respond yet.

Plussat: They have 24 hour (Do it yourself) laundry facilities. The staff there were Very friendly. In usual circumstances they would have free breakfast however, due to Covid19 they temporarily do not have that amenity.

Miinukset: No

Plussat: Location

Plussat: Check in staff was wonderful.

Miinukset: They forget to leave bathing soap and housekeeping needs improvement.

Plussat: I liked that there was a refrigerator and a microwave in the room. The room looked clean.

Miinukset: The room smelled heavily of cigarette smoke. There was a hole in one of the blankets.

Miinukset: The room need some maintenance hole in the ceiling you could see where they did some maintenance in the bathroom and the wall was all nasty looking the bed didn't even have the sheets that fit correctly and the mattress underneath didn't have a cover which the mattress was very dirty

Miinukset: Inside the room I was provided towels with large stain on them. Also, the room did not have a ironing board or Iron to steam my shirts. There was no napkins inside the room. I am very dissatisfied with service in which I was provided.

Plussat: Location is best, that's about it

Miinukset: Other than the nice people who run it, and the location there isn't much to like. the room was clean, bonus. But only a cover sheet and a bed spread. Who knows when that was cleaned last? the shower was pretty poor. Just not real nice.

Plussat: The rooms price and that’s about it.

Miinukset: The owner’s were extremely rude made me pay in cash when I already paid on booking dot com with my card and said they don’t know anything about booking.com then threw my room keys at table rudely the next morning I was denied another night or late check out when I had cash in hand to pay the rate and had the maid constantly reminding us to be out by 11 am. Both the owner and maid lied about the hotel being booked and I checked on booking.com and saw two advertisements for availabilities.

Plussat: Nothing

Miinukset: No breakfast, no coffee in the room, my sheets had stains, my blanket had cigarette holes, the walls were filthy dirty, the bathtub was black with dirt, I didnt shower there. I couldn't sleep I heard mixed scratching the walls. Loud music from other tenants there. Horrible this place was a nightmare. There was hair on my bed. Ugh never again. The rexwptioniat was rude. She stared me down. Made me squeeze my hand in the window to grab the pen to sign. She wasn't friendly at all. I checked out early.

Plussat: The multiple movie channels. The location to where I'm working.

Plussat: Being away for 2 days and the jacuzzi

Miinukset: The staff were so rude. I got there the woman was working she came to me through a glass she did not even speak. I gave her my name and she went and put on one gloves and she took my ID and my credit card with it. And then with her other hand she held down my card that I filled out with my license information with a plastic knife and an ink pen. I know that it is covid-19 right now but she made me feel like I had several diseases. She was so unprofessional. Then I got to my room and the TV did not work so I happened to call down to the front desk to let them know that it wasn't working and she started speaking in her Indian dialect and said oh well my husband said it is working. Then she yells to him and he gets on the phone and I said it's not working. And he yells at me yes it is it was just working 5 minutes ago. And I said no it is not working and he goes guess it is I saw it is working and I'm not coming up there to your room. So I said if someone does not fix it you can just refund my money and I can find another room. He hangs up in my face and then marches up the stairs to my room and bangs on the door aggressively. I open the door to let him in and he snatches the remote out of my hand he does something to the wires in the wall. And then he says to me it was working all you had to do was wiggle the wires around and it will come on and he left and slam the door to my room. I will never in this lifetime return there ever again. I went there about six months ago and I stayed for three days and I had a different experience with the same people. But this time was absolutely horrid and I will never return even if it was free I won't be back

Plussat: Facility need renovation

Plussat: AC blew cold , bed was comfortable, hot tub and shower worked good.

Miinukset: WiFi signal not strong enough, metal box spring makes loud noise when getting in and out of bed .

Plussat: The staff was available and ready to help although we did have to bother them late at night.

Miinukset: Had to go down and ask for replacement sheets because they were stained. Had to do the same with one of the hand towels. I work the hotel before and no that sums things will just not come out thanks to yes and you're cleaning at its, but it still text me to see stained or unclean Sheets.