Thunderbird Beach Resort

The location was excellent. The beach was easily accessible They did provide entertainment which was good. Not really much else to say good. I will not be going back to this location. Too many other options in the area

This property needs some serious work. The doors on all the rooms don't close properly. The bathrooms are very small. The pool was dirty and in bad condition. Security was almost non existent. People were out of control and no security to get it under control.

Unfortunately I made a last minute reservation I made a mistake and left a day a booked as the day of stay . Neither myself or booking.com could persuade manager Susan that that was a genuine mistake. Manager Susan left a family of 4 with no accommodation and keep the money , no offer to rebook or tried to help . Shame on you Thunderbird has no place in the Hospitality business.

An offer to accommodate would have been appreciated this is not the picture I had of Florida . I would stay away from this place if costumer service is what you are after. I had a similar problem elsewhere that was dealt with understanding costumer focus and professionalism . Mrs Susan I hope you did not expect a 5stars rating .