Treasure Bay Resort & Marina

Sun deck tiki bar seating area.

Parking. Flat tire on luggage carts.Filthy hot tub. Domestic disputes in hallway in middle of night. On top of all this got charged $15 per night resort fee that was not on website. This should not be labeled as a resort.

Room size was big

Location was not what I though it was. There was a bad odor in the hotel

Well let’s just begin with the reservation. I made the reservation then I got an email from Sandy. I called her and advised her I’d be there between 1-2. She said ok. When I arrived she told me that the rooms were not ready but checked in the people who were in front of me, that didn’t make sense. She told me I had to wait until 4 pm it was 2 pm and she turned me away and not even pleasant, really condescending and not even empathetic I the fact that my son and I had driven 3 hours to then be turned away for 2 hours. We had to find something to do and drive around. Then, after check in I notice we had a king size bed which I had requested 2 beds because it was my son and I but I left it at that didn’t even complain. Next thing you know I used the bathroom flushed the toilet and the toilet would not stop running, so much so that it flooded the bathroom and went into the entrance of the door, I called the front office and the gentleman there was super nice, he was alone and had to leave the front desk to come check it and stopped the leak, which I can only assume it must have been left on by the maid or cleaning staff. Since the hotel was booked they couldn’t get me another room but the gentleman in the front was very nice and empathetic that he made sure I left early enough to drive back home 3 hours just so I don’t drive in the dark and gave me a full refund. The only positive thing the whole time was that man in the front desk. Other than that I will never ever stay in this place again.

The fact that my bathroom got flooded and there was no maintenance on staff!