Kayumanis Ubud Private Villas & Spa

We enjoyed the scenery, the private villa amenities and the toiletries. It seemed that hotel was conveniently located near many attractions. We appreciated the free shuttle to and from the city center.

Our experience was ruined by the senior staff bigotry, lack of basic customer service principals and intolerance towards westerners (as many of their comments indicated- we actually felt the hostility). I am American and my wife is Italian and we were on our honeymoon. We found hair in our food in four separate occasions. The food generally was very indifferent. Toilets in public area had no paper towels and paper waste all over the floor, breakfast restaurant was chaotic and service levels was poor. Most of the staff barely spoke good English, resulting in many miscommunications and lost opportunities. My wife wanted to take part in a Yoga class that takes place once a week but ended up missing it because the staff failed to communicate the right day. Sofas had stains on them and most of the furniture was old and uncomfortable, and the private swimming pool was dirty and did not function an entire night. Maintenance of the facility was not up to the expectations. The pool was too cold so we couldn’t make the most of it in our villa. We were promised a complimentary dinner (a honeymoon treat supposedly) and we received multiple verbal confirmations from five staff including those at the restaurant.. needless to say, a bill was presented upon check out asking us to pay for for that dinner and when we challenged it, the on-duty manager insisted that we pay and called the whole thing a “misunderstanding on our part”. We are quite disappointed for choosing Kayumanis and for spending our money in the wrong place. I would not stay here again, and would recommend that others do not stay here. My wife felt obliged to write a short review in Italian: Io e mio marito americano abbiamo alloggiato a Kayumanis per la nostra luna di miele ed il servizio clienti era pessimo. La maggior parte del personale parlava a malapena un buon inglese il che ci ha causato multiplici insoddisfacenze.