Sonnenalp

The girls at the front desk were very kind and upgraded our room to a bigger one which was very nice right when we walked in. The valet guy was very kind as well.

We love Vail and live here part time, we know it well. We also live in Denver and really needed a pool get away for a couple of days. I was very excited to hear you were not only open but your pool was as well, this is why we booked here. Huge disappointment as we walked out to the pool only to see the area in disarray to say the least. Your hotel in short was not ready for clients at the pool and I was not warned of this. The pool was dirty and was still being cleaned by the vacuum in it. All of the chairs were scattered and when I asked the spa employee about it she told me I could walk around the pool and gather chairs together. None of the flowers were planted in the planters, looked unfinished and not appealing. My kids cleaned the pool themselves with the net. There wasn't anyone to give us towels at the pool or even take any kind of food order. I asked if we could eat lunch out at the pool and they sent a waitress to take our order, I told her I did not know if we were staying and to please come back in 10 min, she never came back so I had to go back to the front desk to order. There were multiple handy men working on the exterior in the pool area making it very uncomfortable to be out in my swim suit so I waited until most left the area. The pool cover was still sitting on the bench next to my chair making the scenery more unappealing. It was a very stressful start to my needed relaxation time. I am in customer service and at check out, not a single item was going to be comped for my stress. I have been in sales 20 years, when I screw up, I take care of my clients to make it right in some way. They did finally take 80.00 off of my bill, which yes it helps the sting a bit however, the point is , I should not have had to point this out at all. I would exchange an awesome full price experience for the partial good experience and be comped 80.00 any day.