Diego De Almagro Valparaiso

The view from the room was great

Very unprofessional conduct by hospitality staff who held a loud staff meeting at the next table to us while we were having lunch. We didn’t appreciate staff helping themselves to breakfast and then standing behind the bar to eat it and play with their phones while dirty dishes piled up on our table. Lack of signage to promote safe and heathy access to food. Not very nice to see a man pickup break smell it and put it back on the plate or a boy handle the food on the plate. Appear over staffed at breakfast with only1-2 people working and the main lady leaning near the window playing with her phone and chatting. Menu not what it seems - things listed but not available.. their reputation must be known as when we arrived in the restaurant for dinner at 7:00pm we were the only guests and their was only one other couple when we finished a very ordinary meal. Hotel could be best described as the Chilean equivalent to’Faulty Toweres’!