Sapporo hotellia

Plussat: What did i like about my stay? There’s a wonderful international front desk staff with remarkable communication skills. The front desk staff is always warm and welcoming, helpful to all my needs. The international cleaning staff did an excellent job daily. They where very friendly. It was a wonderful relaxed feeling coming back to the the clean room daily. I fully trusted my room items out with the cleaning staff, safety. The onsen was remarkable clean. The daily onsen up keep was up to high standard daily.

Miinukset: Refrigerator temperature is too low

Plussat: Location was ideal, excellent breakfast, efficient staff.

Miinukset: The bar was a bit pricey.

Plussat: Japanese feeling in room. The onsen - magnific! The location was great - close to the winter festival areas.

Miinukset: I would like to see the restaurant open in evening!

Plussat: Onsen available. Close to everything.

Miinukset: Parking is expensive and not free for guests. Onsen is a bit small and can get crowded.

Plussat: Rooms were spacious, clean and comfortable. Staff were friendly and accommodating. Although it's not directly connected to the underground walkway, it's very near (less than 5 min walk) and its also right across the road to Tanukikoji Shopping Street. Highly recommended.

Miinukset: Nothing

Plussat: Fabulous Onsen. A very conveniently located hotel! The breakfast buffet was good quality. Good size rooms for Japan.

Miinukset: Bed & pillows in residential part were uncomfortable, but the hotel beds were much better! The buffet options didn’t vary at all over three days.

Plussat: Location was ideal! It is a short walk to Odori Park where the snow festival was. It was a shorter to the Tanukikoji, for those who like shopping! I was surprised that they even had an Onsen (3rd and 5th floors), though these were not spectacular. But still nice!

Miinukset: I did not find the beds and pillows very comfortable. I also wished that they provided 2 pillows per guest.

Plussat: Great location, simple business style hotel. Privilege Rooms are nice, not sure what is extra special about them but lovely view from the high floor.

Miinukset: Room was very clean, some room for improvement, COVID awareness was good but things like the Book Swap should be stopped at such a time for guest safety.

Plussat: Staff is friendly, the room is cozy, would recommend this hotel.

Plussat: Location is highly strategic. Surrounded by an abundance of food options, shopping option, easy access to 2 subway lines. Also being 2 stations away from Sapporo JR station is a welcome bonus. Availability of an airport bus just across the road, coach services to Niseko resorts. I could go on...

Miinukset: The wardrobe in the doorway. Whilst it's purposeful and utilitarian, I was unable to store my luggage in, and out of the walkway. But not a deal breaker. Maybe having a weighing scale would be helpful in the bathroom. But wait, cancel that, after all the overeating in the vicinity.

Plussat: Everything - location, clean, food, hospitality

Miinukset: Nothing

Plussat: I love the location. Every staff seems to be aware of the protocol of the corona pandemic. They were very polite and helpful too.

Plussat: Mercury isnt too close to the Sapporo station but is also in a very good location.. Minutes walk from the subway, many restaurants and shopping around, and the morning market is within a few minutes walk. Only drawback I can think of is the room is a bit small.... After you open a suitcase it becomes difficult to walk around.

Plussat: The hotel are in the city center its near from susukino and you can walk around to get some food also near subway. They have a cheaps shop (daiso). And if you like a high brand the hotel near from marumai mall. The mall sell gucci, balenciaga, and etc

Miinukset: The price a quite expensive

Plussat: Everything

Plussat: Excellent location in Susukino (transport, restaurant), very comfy hotel room, helpful & friendly staffs, free shuttle bus to Sapporo station

Miinukset: Breakfast in hotel need additional charge (about 2000 yen per person), I thought it should be included when i booked, but overall this is a great hotel !!!

Plussat: Good location, easily accessible to eateries and transport

Miinukset: None

Plussat: We would specially like to commend Mr Thierry for his help in answering all our questions and also his recommentation of places of interest to visit. His patience and willingness to guide us (first visit to Sapporo) is an example of service at its best. For his efforts, we would surely recommend Mecure Hotel to our friends and relatives.

Plussat: Excellent design, spacious room and very comfortable. Helpful staff and good location. The rooms are modern and in very good shape. Excellent value for money, especially during weekdays.

Miinukset: Wireless internet would be a plus. Also, breakfast is a bit pricy. I would have preferred a cheaper continental breakfast.

Plussat: Localisation in the City Centre

Plussat: Slight walking distance from the metro and shopping street but for the price and size of room (larger than usual Japanese sizes), it is acceptable

Miinukset: Dated

Plussat: It was conveniently located. The rooms are spacious, but it was no four-star. The bathrooms were kind of gross. It was not very upgraded or modern.

Plussat: The hotel is located quite neighborhood which is still closed to restaurants, department stores, and izakaya. We only had limited times when we interacted with the staffs but they are friendly and respectful.

Miinukset: Distance from Sapporo station

Plussat: wonderful breakfast, convenient place

Miinukset: I didn't catch the snow shuttle due to the wrong message given by the staff. the hotel has two gates, and the snow shuttle only parks and waits at the side door instead of the main gate. I asked the female staff at the main gate for more than two times and each time I was told to keep waiting inside the main gate. finally we missed the snow shuttle. and the reason why we chose this hotel is for the direct snow shuttle. at last, a Chinese staff gave a phone call to the bus company and told me that the snow shuttle had already gone.

Plussat: The room is quite big

Miinukset: Everything is just normal

Plussat: Very clean and super friendly staff

Plussat: Next to Odori Park and close walk to Odori station (Sapporo Station not too far ~25mins walk).

Miinukset: Looks worse off than pictures show - carpet looks old, worn out, and dirty. Similar comment for the walls and bathroom.

Plussat: The location was exactly what I asked for, I thought the ice sculptures from the snow festival were still on display from the week prior but they were just piles of snow. My fault for not doing more research. We walked everywhere and took the train to another town, easy to get too and if we needed a cab there was usually one waiting by the bell area. The staff was very friendly and helpful even with the language barrier they understood what we were asking. We ate at the breakfast buffet one day since we didn't pay extra for free breakfast. That was very good but we went late so we didn't get to eat that much but that was our fault for not checking when it ends.

Miinukset: The ONLY thing we noticed was the carpets in the hotel rooms were obviously stained, our room as well as others around. When they clean the rooms all the doors are open and we could see inside and noticed the carpets in there as well. It is vacuumed well just stains that are permanent. I would suggest updating the carpets.

Plussat: Staff

Miinukset: Too much breakfast

Plussat: This hotel is located in the ideal spot, only 500 metres from Sapporo Station which is the shopping and food hub of the whole city. Hotel room is fair in size and is very clean.

Miinukset: Wifi signal in corner rooms is very weak. Most of the time you don’t have any signal

Plussat: Location, kids friendly, room size and comfy bed.

Plussat: Excellent location near the station. Comfortable room, comfortable bed.

Plussat: Room was very nice, comfortable and clean. Staff very polite and helpful. Great location, close to station and great shopping centers. I would definitely recommend Hotel Mystays Sapporo Aspen.

Miinukset: We were really happy with everything.

Plussat: Location was great! Very near to Sapporo station and Hokkaido university. Massage chair was a great addition. Staff was very friendly, at first they gave us a bedroom with twin bed, although there were a bit difficulty on communication, they moved us to a room with double bed.

Miinukset:

Plussat: Staff very helpful, especially Sishno (apologies if I have spelt her name wrong). Facilities excellent and very clean

Miinukset: Nil

Plussat: Loved the location, staff excellent and love the fact that the bus to the airport is across the road...easy

Plussat: Everything, the breakfast is also delicious. Well served.

Miinukset: None

Plussat: Just a bit not too happy that when doing the booking, have selected 2 rooms for a total of 4 pax...booking is only for 1 pax in each room. Ended up need to pay additional cost for the second person in each room. Still reasonable priced, but booking.com shd have highlighted in my booking (not sure if I've missed out the details, cos tot have requested room for 4 pax n booking.com shd have already taken care of it)

Miinukset: Everything turns out good. Conveniently located with subway and bus options to/from airport & Niseko.

Plussat: Good location and very best breakfast

Plussat: The hotel was excellent value and very well positioned. Really easy to get around and close to Subway and tram line. The staff were helpful and efficient.

Miinukset: The room was very small but manageable for a 4 day stay. If you have a lot bags the room would be cramped.

Plussat: Decently big rooms. Pretty decent bath tubs. Very near subway station. Value for money!

Miinukset: Cant think of anything at the moment.

Miinukset: 0 flexibility in price of the hotel after raising substantial fare difference due to ongoing virus situation. Paid c. $250 (excluding breakfast) where price on the day was c. $100. Hotel didn't consider free upgrade as i needed to change from a single double to a twin room and made this chargeable, didn't provide free late check-out insisting this was chargeable (don't believe the hotel was full either) nor include breakfast to make the situation better. Small room. Staff attitude was transactional and cold.

Plussat: Very near to Sappporo Station. Cleanliness of hotel room.

Miinukset: It would be great if hotel would provided bottle of drinking water in the room daily!

Plussat: The staff is very nice and helpful, they helped us reserve the restaurants and offered assistance to us when we need help.

Miinukset: The hair dryer was not clean and in bad condition. I asked staff for help and they quickly replaced it.

Plussat: Near by subway station

Miinukset: There’s not onsen.

Plussat: I was traveling with a group of friends that were staying in a different hotel and the location to their hotel was amazing. The food was tasty, staff was accommodating, the room was clean and comfortable, I would recommend and stay here again.

Miinukset: The staff could have been more fluent in English or the signs for the breakfast items should have included a better description of the food item and/or ingredients. I have a shellfish allergy and it was very difficult trying to relay this information due to the language barrier. By day 3, we were finally able to know which items contained shellfish. LOL.

Plussat: Location

Miinukset: Carpark have to pay

Plussat: Housekeeping was wonderful. Room was clean and big with a sofa and 2 beds. Sofa can be transformed to a third bed. Unblocked view from the window from our corner room on level 14. Bed was comfortable. Pyjamas were provided and changed everyday. Would definitely book again whenever I visit Sapporo. It's near to a lot of restaurants and transport. And there's free bus service to Sapporo station. Didn't try the food in the hotel because there were so many options near by. There is a quaint bakery near by with yummy cakes and bakes, definitely have to try! Highly recommend Sapporo Excel Hotel Tokyu!!

Plussat: Room size and view outside the window

Plussat: Everything! The size of the room, the furnitures, the view and the staff

Miinukset: Location is a bit far from city center

Plussat: Location was fantastic. Staff were amazing and extremely helpful. FREE happy hour drinks was also a great added bonus.

Miinukset: The room was old and had scuff marks all over the walls. This was the only let down of our stay

Plussat: The public baths on the top floor were amazing

Miinukset: Breakfast was ok, not to the same standard as the hotel itself

Plussat: Location is very convenience.

Miinukset: Nil

Plussat: Spacious room and nice staff. Free drink at the lounge for hotel guest. Public bath at roof top also added value to the hotel.

Plussat: Bed was comfortable. Amenities were great. Great location. ( I was on the 16th floor or “Cross Floor” so room was larger and amenities generous.)

Plussat: Very spacious room. Comfortable bed and great shower/bath. I was impressed by the little extras. The onsen on the top floor was fabulous. Breakfast had a huge variety of foods and the coffee was good. Staff were superb! Would definitely stay again.

Miinukset: No vegetarian options for dinner at the restaurant.

Plussat: Great location, great buffet breakfast and very easy to navigate particularly as the ski rental is on premise, they also supply guests with lockers for your ski gear.... ski in ski out is extremely easy

Miinukset: Food is limited around the area but the shuttle buses are super handy to get around to the other resorts.

Plussat: Feels like an oasis away from city center when you step inside, although located right at the stations. The views are great and the spa is a nice plus, especially in the winter. If you have an early flight or plan to do some intercity traveling, it’s the perfect location.

Miinukset: Nothing.

Plussat: Great location and wonderful staff. Room size is adequate with beautiful view of the city but the bathroom is small. There are 2 breakfast areas with plenty to choose from but they are both always crowded and the waiting time for a table can be long.

Miinukset: For the rate the hotel charges, access to the spa and relaxation room should be included.

Plussat: It was near the underground passageway. The staff were polite

Miinukset: The shower had a fishy smell the entire stay. The pillows were a bit small & not too soft.

Plussat: Great breakfast.

Plussat: The Onsen/bath house/spa was amazing for an inner city location! I covered tattoo's with sports tape and they were fine. Room was great and staff super helpful! Good location right on top of the station and no noise. Lovely hotel, would stay here again!

Miinukset: Not much, can't relly fauly thr place!

Plussat: The staffs are excellent!! Very helpful and friendly as always. My partner have knee issue after ski and we got very helpful assistance from the staffs. The location is also excellent because the hotel located at JR station and adjacent to shopping malls. Breakfast choice is superb.

Miinukset: The room is quite small although I stayed for 2 types of room. The bigger one doesn’t really feel bigger, but that’s not a big deal. The thing that I quite didn’t enjoy this time is the smell from the pipe in the bathroom.

Miinukset: The room very small The breakfast very standart Some of the front office staff not that polite

Plussat: Staff are excellent!

Miinukset: Rooms need to re decorations

Plussat: Convenient, clean and close to train

Miinukset: Nothing

Plussat: The room was spacious, very spacious, and had everything we were looking for. Refrigerator, toiletries for personal use, great shower, multiple beds that fit three large guys just fine.

Miinukset: Not knowing they had a sky lounge to go hang out at. There was nothing I didn’t like.

Plussat: The room was clean, comfortable, quiet and quite large with great views of Sapporo City. Great fun watching the snow falling from inside our warm room! Buffet breakfast was lovely and the Rooftop restaurant was great as was the Japanese Restaurant. Huge bonus having a convenience store attached to the hotel. Didn't have to go out into the snow to get supplies. Barely a 5 minute walk to the Station! Great hotel!

Miinukset: Nothing, all was good.

Plussat: location is good for Bus to New Chitose Airport. The bus stop to New Chitose airport is right in front of the hotel.

Miinukset: It's happened that I stay during high season "Snow Festival" week. The price for the room was very high as expected.

Plussat: Location

Miinukset: Room is small

Plussat: Location and cleanliness

Miinukset: Room was very small

Plussat: Clean. Near Sapporo station. Super fast checkout.

Miinukset: Super small room, no good view.

Plussat: Place small but modern, great bfast. Location so close to JR Sapporo station. Lots of shopping mall and restaurants nearby and bus stop to airport just in front of the entrance

Miinukset: No

Plussat: It’s connected underpass from JR station! Near by have Lawson and 7-11 ... walk 10-15mins to the shopping street! Recommend for who travel to others state next day☺️

Miinukset: The room is so small

Plussat: Great hotel , easy to find ,great location , fantastic views from the sky lounge .

Plussat: Staffs are very helpful

Miinukset: Charge to Use sauna,

Plussat: Very clean n comfortable.

Miinukset: Onsen could be nicer.

Miinukset: We booked because of the blurb on the first page of booking.com where it does not say that the spa had a Y500/head charge. However it got worse as we went to the 28th floor bar where nowhere on booking.com or when we visited the bar were we alerted to the fact that there is a Y600/head charge - we only found out after our second visit - it cost us $95nzd for 2 drinks each and one small plate sandwiches. Then I called front desk for some coffee in our room and they told me the room was not entitled to coffee!! Never before in my extensive travel have I experienced this. I went to reception and they told me I could get one from the restaurant however when I got there the maitre d told me I couldn't have one, then the receptionist came over and told him to give me one!! Unbelievable! The hotel also put us in a room that had a building smack bang outside the window - have a look at the photos of the building and you expect views!

Plussat: It was very nice and clean. The room was huge and perfect and the staff were extemely helpful and nice.

Miinukset: Nothing

Plussat: The room was quite large, especially for the price, and despite my limited Japanese, the staff was very helpful and gave me great recommendations for places to eat and how to get there!

Plussat: Staff was great, breakfast was phenomenal (get it), location very easy to navigate, good price, room was comfortable size, hot spa was beautiful (& necessary after that hard bed)

Miinukset: The bed is extremely hard..believe the other reviews. I asked for an extra mattress pad, which staff was very good about providing, but I agree with others that it feels like a box spring without a mattress. But it's the ONLY con.

Plussat: Totally worth the money spent. The onsen was a big plus for me. Wish I would have booked it for my entire trip.

Plussat: Everything is clean. Staff were attentive and helpful

Miinukset: Wifi is a bit slow. Pillows are kind of hard

Plussat: The staff is excellent avec very reactive in case there are some noise issues in the room for example.

Miinukset: The rooms are a little smaller than expected but really clean so it was still very enjoyable.

Plussat: Breakfast was very nice, Hot chocolate and pumpkin served during winter period was a nice addition

Miinukset: Room was a little bit small

Plussat: I love this hotel for the hot spa on the first floor, ”Very Fancy” as a good restaurant on the first floor too and value price. They also have an Eco package that if you don’t use a cleaning service you can receive a gift or extend the checkout time. Really good location that I and my boyfriend walked to many good places and have a good time. The restaurant on the first floor has a really good breakfast and I think you should try and it has a good view of a snow day too. They also put a handy phone that you can take out with you use wifi or calling domestic or international for free. Really good service. I would stay again if I visit Sapporo in the future.

Miinukset: The room was very clean but a bit small and the bed is a little hard.

Plussat: Fantastic staff, easy location and wonderful pancakes!!

Miinukset: For a couple, the bed was definitely on the low end. Very uncomfortable. Also very warm room, had to have the widow open to keep the heat down.

Plussat: Great location . Friendly staff. Lovely onsen,

Miinukset: The rooms were small particularly the bathrooms but this is typical of Japan.

Plussat: Amazing location: 1 min to station, in the city center, and just beside convenience store

Miinukset: The room is pretty small. We had another hotel room w the same price but with bigger size

Plussat: Near to everything you want to see and enjoy

Miinukset: Room too small, thought by giving information for kids, i can get a room which can accomodate all my family.

Plussat: The hotel is near the subway station and have great breakfast, vending machine and active staff.

Miinukset: Car parking lot has few space that I have to wait around 1 hour to get in.

Miinukset: wifi is too weak

Plussat: Great location and comfy beds, the bathroom was a good size as well.

Plussat: Location

Miinukset: The room is old than I expected, there’s no safety box in the room, also there’s no water in the room either, we have to buy the water every day, the toilet is bit smelly

Plussat: Very well situated, near all the trains and grocery. Staff is as expected very nice accommodating and top notch.

Miinukset: -

Plussat: This is 2nd time staying here. Comfortable bed, strong shower, next to big mall and direct train to Chitose-Shi airport.

Miinukset: the room quite smelly - the air like the room were empty for quite sometime.. other than this, everything were good..

Plussat: Highly recommend you to try their 31/F restaurant!!! The foods and each dressing/ dipping sauces are delicious and delicate!!! The view is fabulous!! The service is remarkable!!!! Price is reasonable!!! This is the highlight of my Sapporo trip!!! Try both day & night to enjoy the difference view, their wine package is nice too!! Also I love the decorations of the hotel lobby, it’s really beautiful!!! The Spa is cost 1,000 yen and its worth, (the 2nd day will be 500 yen) At least 3 shopping malls in 50m away!!! I love Shin- Sapporo!!! Overall I love this hotel and satisfied:)

Miinukset: The service of the Check-in receptionist is not so nice and they don’t speak Eng (and not even trying to understand you). Also, the room is less pretty than the pictures.

Plussat: The location. It was nearby amenities and facilities.

Miinukset: Nil.

Plussat: Very clean and very close to station

Miinukset: Nothing

Plussat: The hotel location was close to the train station . The room size is cozy for 2 person.

Miinukset: No gym facilities