Hotel Ambassador

The hotel is located across the street from a nightclub and people were on the street laughing and talking until 4:30 on Sunday morning, so we didn't get much sleep! Bathrooms shared and on the other end of the hallway; however, always available.

Central location.

Have to pay extra for parking, shared bathrooms and toilets.

Bad Description on Kayak

Was right downtown Vancouver BC...that was about it.

In the description of the hotel on Kayak they did NOT explain the services structure at all! 1. When we arrived they mentioned it’s a shared bathroom and shared shower with the entire hotel floor...this was not mentioned on the website. 2. The Asian guy checking me in made many mistakes which i caught and spoke broken English (that part I didn’t have any issues with). Gave me the wrong parking spot number and clearly missed explaining and not giving me room keys until i asked a few times. 3. I would like a refund or at least 1/2 refund as they clearly did not tell me in the hotel description in any way about the bathroom and shower situation. I had a good friend i visited with and she is a germ phobe, so was kinda pissed about the shared shower and bathrooms... My main goal is to get a refund and have someone contact the hotel about updating the description. It’s simply misleading.

Was a completely terrible experience. Only two showers per floor (which is like 15-20 rooms). WiFi was awful and had to go to the lobby to use it. The worse part was that my friend and I both got entirely bit up by BED BUGS and when we contacted them a day later to ask for a refund, the hotel took 4 days to respond and informed me that they would not reimburse anything because I couldn't prove it was them (which was completely false). I have no idea how people are giving such good ratings given that they have been completely unhelpful. If you look at TripAdvisor.com you will see other complaints about bed bugs at this establishment as well. DO NOT GO HERE!!