Varkala Lomakeskukset

Plussat: The location and the view is spectacular. The service was great from Khalid, Tony and Al-Ain. We had a lot of problems checking in(mostly due to my fault, since I did not have my foreign passport and visa papers with me in hard-copy, however the staff (Aswathi A) was really accommodating and helpful.

Miinukset: We booked online, however we found that walk-in rates were cheaper. This defies the purpose of online booking, Pre-booking customers need to be given a more attractive rate, especially during low-season. Also, the access to the beach is narrow and the trail is unpleasant to walk through. I understand this is outside the control of Taj, however some development would be in order.

Plussat: Location is fantastic. Although it is not one of those beach properties, you can still hear the distant sounds of the ocean. Service is fabulous, no doubt about that. It is one of the most comfortable Taj properties I have stayed at.

Miinukset: Could focus more on breakfast options; the existing choices are not value for money. Urge you to go plastic free - you are in the midst of nature and that's the least that can be contributed to. The massage section really surprised me - this is land of Ayurvedic treatments and I felt that was not evident.

Plussat: I liked the warm welcome on arrival. The breakfast was very good especially the idily. The views are amazing too. The staff are all very polite and courteous.

Miinukset: I was asked to make payment on arrival, which was a Sunday. I said I’ll pay within a couple of days as soon as I’d been to the bank and received my PIN number for my bank card. The fact there was a huge puddle outside my door from rainwater leaking through the property roof/walls was a problem as it was extremely slippery and dangerous. The hotel resolved this issue by placing a rug in the area. The tv only had four channels in total and I asked for this to be rectified five times to which they said they would but I never received any English channels or movie channels so in the end I gave up. The telephones in the rooms are old and you loose the connection whilst on the phone. The bedding was also very old and was torn or frayed in places, not what I’d expect for a four star hotel.

Plussat: i cannot say enough good things about this hotel. the staff was friendly and helpful and took care of our many requests - rides, laundry, recommendations for local venues. the chef and dining team were extremely attentive and open to our specific requests. we had the breakfast inclusive, which offered a great variety of choice. our room was airy and comfortable - great bed, linens, and shower/tub.

Miinukset: Be prepared for a lot of $$$ in taxes -- 28% room charge per day! -- and 18% for dining and room service, and laundry). It would be helpful if the hotel provided a daily summary of each day's costs so that we could confirm costs as they accrued.

Plussat: The view from the hotel is fabulous and the staff is super friendly and happy! The local beaches are really outstanding and a lot of fun to swim at! The food at the hotel is great and hotel is small enough to provide very personal service. The manager went out of his way to help us at every turn.

Miinukset: what's not to like? a great gem of a hotel in a fabulous spot!

Plussat: Location is good, central. Quiet, nice sized pool.

Miinukset: AC was faulty, had to ask to be repaired. TV was faulty, had to ask to be repaired. Restaurant was being refurbished so had to eat in the lobby. Menu had quite a few items unavailable. Hotel was very run down. Chipped tikes in the pool, ended up cutting two kids which had to receive first aid.

Plussat: Location and reception staff

Miinukset: Worst food and utter waste chef, while we complaint about the food quality he argued to us.

Plussat: Staffs are very friendly and property is very good

Plussat: the view from the room and the pool

Miinukset: water was leaking from roof ! morning i saw a mashroom growth at the bottom of the wooden closet ! there was no water supply in the room when we checked in ?!!! generator sound coming from outside the room took away all the quietness ...overall it was too poor experience and i have notified my unhappiness to the management people available there then.

Plussat: Very friendly and welcoming staff. Got an upgrade to Seaview at the front desk. Room and view was brilliant. Hotel facilities are satisfactory. Breakfast buffet spread was good, but could improve more on the variety.

Miinukset: Breakfast buffet needs more variety.

Plussat: Location is very nice, and staff is very helpful and i also like food