Sheraton Grand Warsaw

The standard all hotels should try to meet

The hotel is very comfortable and well managed. Overall staff very good and friendly.

On check out the person assisting my check out was not friendly, bordering on rude and discourteous. I did recommend to her to be different when assisting at the desk...her response was for me to be empathetic to her tiredness. I do appreciate that it can be tiring but most jobs can be...this makes the difference between a good to a great service.

Always like staying in this hotel. Nice staff, clean and quiet rooms and good breakfast selection. Some nice restaurants around the location

Good central location. Very clean, comfortable and spacious. Food and drink are well priced and hotel holds a good selection. Staff are very friendly and helpful (and speak English)

Clean, spacious and comfortable room. Quality of food at breakfast was good.

Due to remodeling breakfast was served in a ballroom. Which was perfectly ok, except staff was not able to handle it properly. They had no time to bring coffee even thought the hostess has offered it to us. Line to egg station was long. It could have been setup differently for example with taking orders at the station and delivering to the tables when food is ready. There were also lines to coffee stations.