Viareggio hotellit lähellä Statue of Burlamacco

Plussat: Staff was excellent. Breakfast had good variety and had something tasty whatever you're craving.

Miinukset: Beds were a little hard.

Plussat: Family run hotel who made us very welcome very helpful with information on the area nothing was to much to ask for of them would stay again.

Miinukset: Nothing

Plussat: Everything was perfect. Would have liked tea and coffee facilities in the room but that's not the Italian way.

Miinukset: Superb little hotel. Great family and staff. Nothing to much trouble. Lovely clean and comfortable rooms. Fantastic breakfast

Plussat: The location, room and staff were great. Nothing was too much trouble for the staff.

Miinukset: There was a lot of street noise, including bins being emptied every morning.

Plussat: Stayed for 6 nights at the hotel Katy. The staff were really friendly and helpful. The rooms were spotless and were equipped with a safe and mini bar. The beach and restaurants are a stone throw away. I would definitely return and would like to thank everyone for making our stay such a pleasant one x

Plussat: Excellent friendly family run hotel - very clean with great breakfast and exceptional staff.

Plussat: Amazing hotel & people! Loved every moment there, will definitely recommend & be back for another visit :)

Plussat: Great breakfast and location. Good recommendations from the hotel about where to eat.

Plussat: Our room, the pool, the breakfast, the ambience.

Miinukset: Great setting. Room upgrade. €10 a day parking. Friendly staff. Good breakfast. Pool area pleasant.

Plussat: Large clean rooms. Great restaurant and bar. Great location.

Plussat: Friendly hotel in fabulous location

Miinukset: The pillows could have been better

Plussat: great location, breakfast choice was excellent. old world charm and service to match. exceptionally clean

Miinukset: nothing

Plussat: The general ambience of the hotel is lovely - very 1920/30s - but it does need some general TLC in the non-public areas. The staff were lovely and, although pretty unimaginative, the breakfast selection was fine. (see note re beverages below)

Miinukset: I think watching Maggie Smith in Exotic Marigold Hotel 2 - where she teaches the Americans how to make tea - would be a valuable training tool for the kitchen staff. Bringing a large teapot with hot (not boiling) water and ONE teabag (to be opened) to the table - is not the way to make tea! To try and counteract that with their jugs of coffee is also a waste of time (and taste buds) - the coffee is so strong (but surprisingly tasteless), it looks like sump oil. Even with half a cup of hot milk, it is unpalatable. As we were two single rooms, we were a little surprised that one of us was allocated a large, airy, balconyed one with a view and the other a much smaller, darker room with no "view". Had I realised the hotel was not full, I would have asked if there was an alternative but, by the time it became obvious it wasn't, there seemed little point. The charge of 18 Euros per person per day to sit on the beach is iniquitous. It's a good job the hotel has a good swimming pool.

Plussat: Sijainti, uima-allas

Miinukset: Kallis majoitus, kokonaislaatu ei vastaa majoituksen hintatasoa

Plussat: Ideal location, close to the beach and the pedestrian zone. The building and its garden look very stylish and impressive. The staff was friendly and committed.

Miinukset: The facilities in the bathroom don’t reach 4star level. It was nearly impossible to configure the watertemperature of the shower, it was either hot or cold. You had to push the button at least 10 times at a high speed to get the toilet flushing. Sometimes it did not flush at all.

Plussat: The breakfast was very good and the location was great. Most of the staff was friendly and helpful, but the porter who took our bags and boxes of wine at check-in accidentally dropped one of the boxes of wine and broke a few bottles. He cleaned up the mess and apologized, but it was certainly avoidable, had he packed the cart correctly. Unfortunately, they were very nice bottles and we were disappointed that no effort was made by the management to apologize for the damage.

Plussat: Really nothing as staff was so arrogant and out of blue, we could not find ourself in peace, we could not relax as they were behaving with us not in a human way, nothing to say about 5* hotel service standards

Miinukset: We had few very serious for our holidays complains, but we could not express to any manager, we have booked for 5 nights, arrived on Saturday, waited for someone till Monday, manager did not found time to talk to us, and front office stuff was saying, do not wait, manager can not help you at all. Finally we ran away on Tuesday early morning. This is not a 5* hotel by any means: small rooms, small beds, sounds coming in from everywhere, no amenities, arrogant front office, poor housekeeping. Can not advise to anybody to go to this property if you respect yourself. You will end up only with disappointment. Does not matter if this hotel is member of Relais And Chateau hotel chain, nothing to do with 5* expectations. They charged us with nonrefundable rate, we paid blindly as we respect this chIn very much from our past stays and our friends recommendations, but it was full fiasco, just nightmare. Ylena on front office was just to be serving guests in maximum 2* hotel, where she needs just to check in passenger and give room keys, that is all she can do. Hotel is 4* you can see it on our bill, copy is attached.

Plussat: Nothing !

Miinukset: The staff is not caring about anything about the guests ! The housekeeping is another story ! They will left the rooms without cleaning for a days ! The bed is like a concrete! The AC controller is a mystery!

Plussat: Nice, clean and modern room, friendly staff, perfect location, excellent breakfast.

Plussat: Amazing location. Super clean and well designed hotel. Staff were very friendly and helpful. Breakfast was amazing and the Michelin restaurant inside is one of the best in Viareggio. Amazing experience and would definitely come again. Highly recommend

Plussat: Modern outfit/decor, good location near beach, very clean and generous buffet breakfast (a la carte also available at extra cost)

Miinukset: No gym although the run along the seafront is a good alternative

Plussat: Puhdas hotelli

Miinukset: Hotellit on mukava, mutta pieni. Aamiainen surkea. Ruoka loppuu aika nopeasti.

Plussat: Is a very clean place, the location is excepcional, the beach is just crossing the street, the personal is always ready to help you an make the time there the best! Excellent restaurant and food is good

Plussat: Liked the layout of the room and the bathroom. Very close to the center, the sea promenade and the beach. Good breakfast.

Miinukset: We already had more comfy beds. There was no furniture on the balcony.

Plussat: Very relaxed atmosphere. Very helpful and kind staff. Lucca and Berta especially. Many thanks.

Miinukset: Very hard mattress.

Plussat: Very nice view from balcony and very near to beach.

Miinukset: Excellent stuff, friendly and helpful.

Plussat: Staff very nice, good breakfast and nice room

Miinukset: Noisy, from location to staff in the evening and or night or morning

Plussat: Staff was wonderful. Room was clean. Great location. Breakfast was really good! Can’t wait to return.

Miinukset: Shower door was a challenge

Plussat: Loistava sijainti rannan lähellä!

Miinukset: Huone oli varsin pieni.

Plussat: We had a lovely room at the front of the hotel overlooking the main promenade, with a small balcony, the breakfast had a good selection of food and the outdoor tables were a real bonus. The staff were very friendly and professional, when we arrived everything was ready for us and were greeted by name - excellent customer service!

Miinukset: The only very minor point would be another shelf in the bathroom for toiletry bags. Not a criticism of the hotel but it is only 1.5km from the railway station but €14 by taxi!!

Plussat: Beautiful hotel great service

Miinukset: Didn’t stay there long enough

Plussat: Good range at breakfast including vegan and gluten free.

Miinukset: Air con not in use as out of season but was needed.

Plussat: Fantastic! The breakfast was great, bed was comfortable, staff very friendly!

Miinukset: A/C didn't really work

Plussat: Kiva sijainti, vaikkakaan ei ihan keskustassa. Helppo löytää parkkipaikka. Ranta lähellä.

Plussat: Pros: very nice location, close to the beach and to the restaurants. Clean room. Acceptable breakfast.

Miinukset: Cons: the furniture is outaged. We could not stop the air conditioner and it makes a lot of noise!!!-that was the worst. Also, the hot water came very hard and with basically no pressure. Even though the hotel is practically 2 steps from the beach, they don't have a contract or agreement with any beach facilities and everyday we got ripped of and were asked a different price everyday. To park in front of the hotel, on the public road!!-you have to pay 9€ at the hotel.

Plussat: Hinta / laatu oli hyvä

Miinukset: Näkymä huoneesta oli huono.

Miinukset: There wasn't enough choice of pastries at breakfast

Plussat: Big room, bicycle room

Miinukset: No view, only yard

Plussat: Location is good across the road from beach side restaurants etc. The breakfast was good with a lot to choose from

Miinukset: Not a particularly easy hotel to get around in, very worn and noisy. They advertised parking nearby which means you take your chance on the street. I had to park 1.5km from the hotel. False advertising. Better to be honest and say no parking.

Plussat: Nice breakfast. Very nice staff. The restaurant was very good(dinner).

Miinukset: Our room looked old and a bit dirty(walls and furniture). The bed and the bathroom were clean. Also the room was a bit dark.

Plussat: Location. Breakfast. Shower. WiFi.

Miinukset: -

Plussat: Sijainti oli täydellinen!

Miinukset: Huone oli todella pieni 2 aikuiselle ja 2 lapselle.

Plussat: Proximity to the sea.

Miinukset: Room was a tad small

Plussat: The terrace was lovely, the balconies were splendid, the rooms were squeaky clean and it was a 2 minute walk to the beach. Breakfast was enjoyable and I would highly recommend this hotel!