Halvat lennot Pisaan

Plussat: "Services is good ."
Miinukset: "Food can be better"

Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."

Plussat: "The crew was great. The soecial meal request was hadled well despite oversight."
Miinukset: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Plussat: "Very professional"
Miinukset: "Lost luggage"

Plussat: "Nice staff and no delay"
Miinukset: "Instead of crisps maybe a bit of cheese or crackers"

Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."

Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Plussat: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Plussat: "Being fed was amazing and watching free TV was great!"
Miinukset: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "very attentive crew"
Miinukset: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Plussat: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Miinukset: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Miinukset: "Not enough leg room"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Plussat: "The service"
Miinukset: "The seats"

Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."

Plussat: "The boarding was easy and you didn't have to wait inline for that long"
Miinukset: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Miinukset: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Plussat: "Really friendly staff. Great service"

Plussat: "Food was just fine, movie selection very good"
Miinukset: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Plussat: "Lovely staff, good food, great movies."

Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Miinukset: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"

Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "That we didn't crash"
Miinukset: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Plussat: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Miinukset: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Plussat: "Same as above"

Plussat: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Miinukset: "Nothing. This is filler text to meet min characters."

Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Plussat: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"

Plussat: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Miinukset: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Nothing​"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Flight was quick, professional, friendly."

Plussat: "crew"
Miinukset: "food"

Plussat: "Great food and movies."
Miinukset: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

Plussat: "The price was nice."
Miinukset: "Plane looked unkept on exterior. Crew was nice but lazy."

Plussat: "British airways, does what it says on the tin."
Miinukset: "If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!"

Miinukset: "The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app"

Plussat: "Crew seemed happy"
Miinukset: "Absolutely no leg space and I'm only average height"

Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"

Plussat: "Clean plan that was only slightly delayed"
Miinukset: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"

Miinukset: "Unnecessary delay"

Miinukset: "I was surprised that BA charges for drinks like water. Flight from London to Warsaw is an international Flight after all. I may understand that food is not served but to pay for water is not a right thing to do. I asked the crew about this and I was told that bc other airlines charge for drinks/ food, BA also ask passengers for money. I have not had to pay for my drink like water on any other flight. I fly with all big airlines like American, Delta, Lufthansa, LOT, etc"

Plussat: "Customer service of the in flight crew is absent."

Plussat: "Good flight, no complaints"

Plussat: "There was so much food and entertainment options. The 11 hour flight went really quickly."
Miinukset: "I was overall happy with the experience."

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "There was NO water in a 4+ hour flight unless you pay!!"
Miinukset: "Non of the three bottles I asked for on duty free were onboard It is apauling that food & drinks have to be bought in such a long flight including water!!!"

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "Food and entertainment was good."
Miinukset: "The flight was delayed over and hour and then we waited on the tarmac for about 45 minutes, all the while having to keep our shades open and the cabin was hot."

Miinukset: "There was no food or entertainment thus the star rating. The one thing that was very uncomfortable were the seats, there was no lower back support at all."

Plussat: "Nice aircraft! Very modern."

Plussat: "The crew was phenomenal overall service good no complaints in that regard"
Miinukset: "My son is 6 foot 4 and it really would have been nice to have more options for more leg room that didn't cost $266 per person we were really scrunched in there and it was pretty uncomfortable for 6 or 7 hours"

Plussat: "Nothing"
Miinukset: "They cancelled my flight rebooking us a day later causing me over $1000 in an extra night of hotel in London, forfeited hotel night in Italy, forfeited prepaid tour as well as extra hotel night for friends meeting us."

Plussat: "Very polite crew. The fight departed and arrived a little late, but no problem with our connecting flight in London."
Miinukset: "Long wait to disembark the plane in London."

Plussat: "Flight was comfortable and on time, plane was clean and warm."
Miinukset: "Did not think this was any better than the budget airlines, I expected more from British Airways, no entertainment on board - food limited, some gifts ran out."

Miinukset: "Super tight seating on the plane. Terrible customer service at checkin in Lanzarote. there was a weather issue the day prior and hundreds of travelers were stranded. The baggage belt was backed up and therefore the staff couldn’t check in more travelers. This, we learned, not from the staff, but from walking around and noting the stacks of luggage etc Far better would have been for them to inform the 200 or so people that were waiting in line for 1 hour. You must pay for anything on the flight. A small bag of peanuts or such would be nice."

Plussat: "Food"

Plussat: "Great service as always"

Plussat: "Flight on time, friendly crew."
Miinukset: "Not so good meals. For a 9 long-haul flight only one meal provided, other was a cheap candy bar. Other carriers do offer breakfast. Traveled with child and did not allow priority boarding at LHR. Limited leg room, I assume this already a trend well known by travelers."

Plussat: "Food, seats pretty good , movies offered some good choices much better than US carriers"
Miinukset: "Heathrow airport at 4:30 AM not fun at all"

Plussat: "Nothing."
Miinukset: "Everything. Overpriced"

Plussat: "Economy was sparsely booked, unlike WT+ and Vlub World, so I had four seats to lie across, but the armrests don’t fold into the seat backs all the way, so it sounds better than it was. The food is rather poor. Beverage service is excellent."
Miinukset: "The flight left MIA almost an hour late, and the captain didn’t say why. We arrived an hour late at LHR. I had fifty minutes to change terminals for a connection. What other international carrier operates a hub with international flights leaving from two distant terminals? If my connection hadn’t been late"

Plussat: "On time, spacious plane."
Miinukset: "No service until 20 minutes before landing (over 2 hours into flight) by which time all sandwiches had run out. No time to drink coffee before landing!"

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "First international flight. In flight entertainment was fantastic, plenty of new movie titles to view along with music, all complimentary. Staff was hospitable and frequently came by to reduce lighting and offer food and refreshments. I’m about 6’3” so my only complaint was no room in the middle seat but otherwise it was ok. I made it work."
Miinukset: "Not enough room between the rows for me to adequately stretch my legs out."

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "Very much enjoyed the pleasant flight attendants. And we enjoyed the complimentary cocktails"
Miinukset: "The curry chicken was horrible, sorry."

Plussat: "The team on board is always trying their best and work hard to make it comfortable."
Miinukset: "The flight was delayed for almost an hour after boarding which isn't the end of the world but to sit on the plane is worst than waiting for it. They had one disabled customer who screamed all night and to be honest, again, not much you can do about it but it kept everyone awake on an overnight flight. Would've been nice if they had handled the customer."

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Plussat: "Smaller plane, Embraer, but relatively comfortable seats. Friendly personnel."

Plussat: "I'm a regular flier. I'm a British Airways Gold Member and inflight a lot. Best Cabin Crew Hands Down."

Miinukset: "Boarding process was confusing because it started so early 50+ minutes prior, but our boarding passes said otherwise, 30 minutes prior."

Miinukset: "Having to pay for a cup of tea!"

Plussat: "Flight there was ok."
Miinukset: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."

Plussat: "Reasonably efficient and comfortable."
Miinukset: "Nothing."

Plussat: "Offfered to boarded early as I was traveling with my Son"

Plussat: "The mechanics of the flight were OK but the use of a shuttle bus and steps in LHR was uncomfortable"
Miinukset: "The option to buy food etc, as the only option on a short midmorning flight struck me as a penny-pinching and mean-spirited economy that is creeping gradually more pervasively into British Airways service these days."

Miinukset: "Delayed at airport for takeoff Extra baggage fee (outrageously expensive) Non complementary water on aircraft Slow baggage return at destination airport"

Miinukset: "Nothing special ti say except what already said on the flight in about the fact that now you have to pay for every single thing and ONLY tap water is free."

Plussat: "Great service from the whole crew"

Plussat: "The plane is a newer one than what they are flying across the Atlantic and the seats were decent for the length of the flight. The crew were very nice and gave us tap water to drink for free."
Miinukset: "They don't offer any free food or drink, not even water. The boarding process was slow and laborious as they were making people check their carryon bags as they were checking the boarding passes."

Miinukset: "Older plane, no touch screen tv in head rest, no movies on demand, limited leg space"

Plussat: "Very disruptive journey -- but the crew was very professional and did a great job."
Miinukset: "Passangers spent the flight yelling, switching seats, ignoring safety rules. Very disruptive journey -- but the crew was very professional and did a great job."

Plussat: "safety was excellent"
Miinukset: "Would have preferred fruit on plane or a nice salad. Landing was extremely painful to my ears. Too much cabin pressure."