Hyatt Regency Villahermosa

Breakfast was good; a very nice buffet and grill station preparing eggs to order and very pleasant service.

The room on arrival smelled musty; the bedspread was coffee stained (management did arrange for it's replacement upon complaint); the small refrigerator was not turned on; in an otherwise impeccable bathroom, the tiling of the shower enclosure was blacked, possibly by mold, in one corner; the pool area, and minimal garden was accessed only through what seemed a basement service entrance, or the parking lot. The water in the pool was far too warm, even taking into account that Villahermosa is always warm; it was not a refreshing dip. A very glossy lobby, but the room and amenities did not stand up to the expectation.

Accomodations were comfortable.

Room was not thoroughly cleaned. Food stuff was left over from previous quest on the mini bar. Bar staff at the pool never took our order, all the waiters stayed at the bar and did not circulate among the guests to take orders.

Free parking

The room was embarrassingly dated

Location is nice and lobby decoration is nice which is misleading given the quality of the rooms

Too much light coming into the room at night (lousy drapes), terrible pillows, noisy air conditioning plus not cooling well.