Villahermosa hotellia

Plussat: Very nice hacienda with big rooms and nice interior. Restaurant is very chic. Real art in the lobby. Is has a very posh feel.

Miinukset: It is more a business hotel. They have a big, big garden in the middle of the hotel, which is not used. There are some tables and chairs but no shade, so nobody is gonna sit outside. The pool is situated in a remote corner of the hotel near the gym. Why not use the big garden to make a swimingpool? This way more people will use it,

Miinukset: The staff is not friendly at all. I have the feeling most of the guests are from Mexico. They don’t feel confortable speaking in English. At the check-in they didn’t give me the WiFi code. I had to ask for it and I realize they charged me 260$ without telling me first. The food at the restaurant is just ok and pricy for what it is. Also the mini bar in my Suite was empty. When I asked for a bottle of wine in my room I was told they don’t provide it as the room service. Also you really need a car for everything. I had some good experiences at some Quinta Real hôtel in the past. This one wasn’t.

Miinukset: breakfast buffete was very poor.

Plussat: Service, food, bar, all great

Plussat: Bad internet Connectivity

Plussat: The hotel is not in the best area of Villahermosa; there is not much around, except a few good restaurants. The place is very nice, like all the Quinta Reals, with upscale architecture and facilities. All rooms open to the central patio, which guaranties quietness. Our room was spacious with a large, well-equipped bathroom. The staff were courteous and helpful. Excellent breakfast. Free parking.

Miinukset: The air-conditioning did not seem to work properly in our room. It did refrigerate, but did not dry out the air enough, so there was a constant unpleasant smell of humidity. In the shower, a glass door would be better than the current thick curtain that remains wet from client to client, which is not pleasant.

Plussat: Very clean Personnel is nice

Miinukset: Walls are very thin so when you have kids next door yelling, running, hitting the wall etc til 1am, well, you just cant sleep.

Plussat: The staff were extremely friendly and I felt safe and appreciated!!

Miinukset: A little larger menu but overall still a great stay!

Plussat: Clean, comfy and bed sheets were the best in our trip throughout Mexico

Plussat: The staff was very patient with me (no habla espano).

Miinukset: I was quoted one price on a web site but paid almost twice that amount. The quote was $54.00 but ended paying $107.00.

Plussat: Bed very comfortable. Quiet and peaceful.

Plussat: Comfort, quiet, great staff, familiarity to US expectations.

Plussat: The beds were very comfortable, and the mexican women very beautiful

Miinukset: That you feel almost forced to tip someone after they give you 1 drink, seems like this everywhere

Plussat: Very nice hotel. Bit old but well maintained

Plussat: Great hotel, clean with exceptionally friendly staff. All the staff speaks English which was handy considering I was sent her for work but don't speak much Spanish. Bed was comfortable and room was nice and dark and quiet.

Miinukset: The A/C system here is the type that the fan runs non-stop so when the unit is not actually cooling it simply starts pumping the moist cool air back into the room. The sheets and pillows felt damp. Overall the room was damp and cold.

Plussat: The worts hotel ever

Miinukset: No at all it’s not clean

Miinukset: When I arrived in Villahermosa I found out they didnt hold my reservation. Very unnerving...but it worked out as I ended traveling on to my next nights destination and they were able to accommodate me one day early.

Plussat: The breakfast and the pool

Plussat: Very nice and super quiet place, perfect to sleep. Room had everything necessary. Hotel is comfortable both for families and for business people.

Miinukset: Mosquitoes around swimming pool.

Miinukset: Great hotel , nice location, all around great stay

Plussat: Everything

Miinukset: All good. Nothing bad.

Plussat: No surprises here, you know you are staying in a chain hotel with decent rooms and decent cleanliness.

Miinukset: What is happening to shower caps?! It is becoming harder and harder to have a shower cap in a hotel. Hamptons Inn tells me to relax that it has me covered with everything I need but when I asked at front desk they say NO like I asked for the strangest thing!

Plussat: We didn´t stay at this hotel due to the fact that when we arrived it was overbooked (we booked 2 weeks before) and they arranged for us a different hotel. It was a 5 star hotel called Hyatt Regency only 5 minutes away and this review is for that hotel we were sent to. We got offered the same price, the same terms and conditions (free breakfast, the room type and free parking, free internet). The lobby was huge, luxurious. The gardens and swimming pool were very nice and clean with lots of tropical trees, plants and flowers, full of birds and wildlife. I was very quiet inside and outside. The breakfast was the best we ever experienced in any other 4* or 5* hotel in Mexico. Breakfast is served for a very long time between 6 a.m and 12 at noon. Huge selection of foods and drinks. You could have allmost everything you can think of including cooked food and meat and cheese, bread, cookies, cakes, fruits, vegetables, salads, scrambeled egs, joghurt, milk, juices, coffee, tee, baked potatoes, rice, chicken, pork and you name it. Really outstanding buffet breakfast of the highest quality possible. The beds were comfortable as well as the pillows. The bathroom had a really good shower which you could hold in your hand and not just a pipe attached in the wall with hot water and good water pressure. The toiletries were 100% natural and even organic, made in Mexico which was a very nice surpise for us, becasue we use only that kind of cosmetics for many years now and to see it in a hotel bathroom was a huge surprise even for a 5* hotel. The rooms were very quiet and had great views in to the gardens and the city from the 6th floor. Around the hotel there are nice parks for a great relaxing walk and easy parking. If great food is what you are looking for then definitely don´t look any futher and book only here. You will for sure not be dissapointed.

Miinukset: The rooms did not look like in a 5 star hotel. It looks like an older hotel with older furnishings and has a musty smell in the bedroom and also in the hallways where additionally the A/C vents need to be cleaned and desinfected because we noticed pretty large ammounts of green and brown mold inside and around the vents which could be a major health problem for some people. The A/C system and its outlets is definitely a problem and needs to get a full and detailed cleaning in the entire hotel as soon as possible! The bathroom lacks a hair dryer and the A/C was very old. Price is too high and could be lower.

Plussat: Bed comfy shower great room clean

Miinukset: Being pestered for a tip come on Hilton pay ur staff so they don't have to pester the guests

Miinukset: Bed was small, couch in room was stained. Decor in room didn't match/was outdated. Not the same quality as a US Hampton Inn.

Plussat: Room size in confortable and no noice from neighbors A/C works very nice in rooms

Miinukset: Restaurant and food and drink quality at restaurant and Bar were not aceptable Beds were quite hard and tje quality of the linens was quite basic Alarm clock quite dated (with CD player) not enough electric plugs to charge PC and mobil ph Very poor and unattractive in room coffee/tea offer Hotel and rooms felt like a very basic two and a half star property

Plussat: Room was clean

Miinukset: Front desk

Plussat: The location was good, the room was ok, according to my expectations.

Plussat: These horrible people poisoned my guide dog and we had to take an emergency flight home to the vet. We have the scans and studies from the tests that the vet did on her urine, vomit, feces and the food she was eating when in the hotel. These people deliberately put rat poison in my guide dog's food. My lawyers are currently preparing the lawsuit. Also, they are just horrible petty people.

Miinukset: These horrible people poisoned my guide dog and we had to take an emergency flight home to the vet. We have the scans and studies from the tests that the vet did on her urine, vomit, feces and the food she was eating when in the hotel. These people deliberately put rat poison in my guide dog's food. My lawyers are currently preparing the lawsuit. Also, they are just horrible petty people.

Plussat: Great location, excellent accommodations, wonderful staff

Miinukset: N/A

Plussat: Free parking

Miinukset: The room was embarrassingly dated

Plussat: You can't beat the price and the location! Excellent breakfast buffet (even if a bit pricey) Excellent staff attention

Miinukset: Pool areas very crowded during weekend Some areas of the hotel feel a bit outdated

Plussat: Amazing breakfast buffet. Better than may Hyatts un surrounded cities

Miinukset: Gym. The gym is awful. Small, dark, doesn’t match the rest of the hotel.

Plussat: Breakfast was good; a very nice buffet and grill station preparing eggs to order and very pleasant service.

Miinukset: The room on arrival smelled musty; the bedspread was coffee stained (management did arrange for it's replacement upon complaint); the small refrigerator was not turned on; in an otherwise impeccable bathroom, the tiling of the shower enclosure was blacked, possibly by mold, in one corner; the pool area, and minimal garden was accessed only through what seemed a basement service entrance, or the parking lot. The water in the pool was far too warm, even taking into account that Villahermosa is always warm; it was not a refreshing dip. A very glossy lobby, but the room and amenities did not stand up to the expectation.

Plussat: Accomodations were comfortable.

Miinukset: Room was not thoroughly cleaned. Food stuff was left over from previous quest on the mini bar. Bar staff at the pool never took our order, all the waiters stayed at the bar and did not circulate among the guests to take orders.

Plussat: Location is nice and lobby decoration is nice which is misleading given the quality of the rooms

Miinukset: Too much light coming into the room at night (lousy drapes), terrible pillows, noisy air conditioning plus not cooling well.

Miinukset: I travel with a handicap person and the staff was very unhelpful and made everything more complicated.

Plussat: Good value for money. The room was very comfortable and the hotel is in good enough shape. The staff are efficient.

Miinukset: I made my reservation on booking.com and needed to extend it by 2 more nights. The hotel quoted me a rate much higher than booking... Not sure why they can't be more flexible.

Plussat: Restaurant was good, the staff was very polite and friendly, and the pool is a big plus.

Miinukset: Needs a little renovation but overall a great stay.

Plussat: Front desk very unpolite I will give you the name of the person think is Carla ?

Plussat: Location price and staff

Miinukset: The ac was direct did not have control it was very cold or it was very hat And the tv Chanel’s did. It have good signal Also the internet very poor signal

Plussat: Great value for the price paid

Miinukset: The cable didn't work. They infomed us from the beginning, but it didn't got repaired

Plussat: The restaurant was decent. The staff was very friendly and helpful. And the internet is super fast!

Miinukset: The beds were hard.

Plussat: Breakfast and dinner were good, our waiter Fernando went above and beyond to help. Breakfast was crowded but we got a spot and could have a nice breakfast. The bellboy helped us when we arrived as well. The parking space is very safe since its underground.

Miinukset: Room was okay but the bathroom looked old and the water went out of the tub when you take a shower.

Plussat: Cleanness and customer service

Plussat: Good food, nice room, clean bathroom and nice communication ! Mejor que el Hyatt.

Miinukset: Bit tricky to come out of parking without help. Next time I will ask for the staff to help.

Plussat: Reception, cleaners and any other staff were always diligent and prone to provide any support I needed. Room was ample, clean and comfortable. Beds were very comfortable and the air conditioner worked extremely well, very much needed as at this time of the year the local temperature was 39-40 degrees Celsius in average. I had breakfast only once at the hotel restaurant. It was good. I did not have hot water a couple of times however as soon as I reported it they connected it. Same with the internet. It was intermittent a couple of times but they quickly fixed it when I reported it.

Miinukset: An uncomfortable issue was their payment terminal as my VISA card was rejected so I had to go to the ATM and pay in cash. Everywhere else I didn't have any problem when paying with my card for all kinds of services.

Plussat: I liked the walking street area. Very lively to explore and very easy to find food.

Miinukset: It was extremely loud at night. Mucho, mucho ruido!!! Worse yet, the noise was actually coming from a party at the hotel; the thumping music was just past the lobby beyond a door marked “authorized personnel only”. Even earplugs didn’t help. This went on til very late, maybe 1 or 2am, and then it got noisy again in the early morning when guests and housekeeping began their days. Sound travels very easily in the hotel. Overall I’d say it’s a good choice if you plan to fiesta until late at night and pass out drunk, but if you’re just looking for a quiet place to rest before a day of travel, I’d look elsewhere.

Plussat: Everything, would definitely stay again, but staff went out of their way to help when I was feeling very low.

Miinukset: Nothing.

Plussat: Fast service ar the restaurant

Miinukset: The beds were covered with some kind of plastic

Plussat: You could have a nice view, if the view where to be nice. AC in the room, first did not work but staff was very helpful and quickly arranged a room change. Staff in general very nice. Room was clean. Nothing special but good value for money I'd say.

Miinukset: Location is very central but also very Loud. You can hear the Bass from the hotel bar even in the 6th floor. and also the other guests of course. We didn't really like the city itself, but that's not the hotels issue of course.

Plussat: Breakfast was good.

Miinukset: Swimming pool was crowded and the surroundings were filthy.

Plussat: Room was clean and the bed comfortable .

Plussat: The room

Plussat: Very nice, high quality

Miinukset: Liked everything

Plussat: Lovely hotel a stones throw from the airport. Breakfast very good value for money. Pool, restaurant and bar all great, rooms clean, super comfortable with aircon and lovely beds. Huge shower!

Plussat: Restaurant on site, friendly staff, pet friendly. The staff actually offered a decent going bed for Hazel, how cool is that!! In all honesty we’ve stayed here at least 4 or 5 times

Miinukset: Zero

Plussat: Nice pool area, comfy bed and sheets. Convenient access to the airport with free shuttle.

Plussat: Everything went quite smoothly on my very short stay. They got the check in done quickly, called a cab for me in the morning and let me know when they arrived. The room was clean and ac worked. Breakfast was not included in my rate but is reasonably priced.

Miinukset: The hot water in the shower never warmed up. Not a big deal when the weather was so warm.

Plussat: Close to everything and helpful staff

Plussat: The hotel has a good location in the city centre. The staff are friendly and helpful. Our twin room was quiet with comfortable beds.

Plussat: the place is comfortable and clean beds are comfortable lots of space

Miinukset: everything was fine

Plussat: I es very sick and wanted to check in early and willing to pay

Miinukset: aweful desk totally unwilling to help

Plussat: A bad experience. The place looks cheap and it is incredibly noisy. I had to wait hours (literaly) for the check in. Internet does not work well. There was no hot water. Avoid it.

Miinukset: A bad experience. The place looks cheap and it is incredibly noisy. I had to wait hours (literaly) for the check in. Internet does not work well. There was no hot water. Avoid it.

Plussat: It is a good hotel on a great location

Miinukset: I cannot think about something wrong right now

Miinukset: We got room without the windows (covered, wall outside). Very load notice from the air conditioning outside.

Miinukset: The heat of the city is horrible. The air conditioning is okay, but it doesn't go to the bathroom.

Plussat: They never have refunded my pet deposit they charged me! Although the website says the staff speaks English there was only 1 girl at the desk who spoke any English at all, and hers was very limited. There was NOTHING on the website that said they charged for your pet to spend the night, and NOTHING on the website to indicate they would charge a deposit.

Plussat: The bed was nice, and the room was big.

Miinukset: Shower had very little water pressure and you had to wait 5+ min for warm water, if any came at all. The hotel claims to be 4 stars, but in reality feels more like 3...