Villahermosa hotellia

Plussat: Super location and price .

Miinukset: Very old everything , A/C , toilet , shower . Noisy hallways .

Plussat: Pool was wonderful. Beds were very good. Location was ideal. Convenient parking was very secure.

Miinukset: Dead cricket in the bed.

Plussat: Very close to the beautiful parks, swimming pool

Miinukset: A bit far from the center (10min taxi)

Plussat: Very helpful staff. Great safe location.

Plussat: Well maintained facilities and excellent service.

Miinukset: Noisy, needs sound dampening of doors and windows.

Plussat: The location was nice, near downtown and the main square and boardwalk. not need for us to take our car that often which was great. The lobby was clean and spacious which did not look from outside, so was good.

Miinukset: The staff attitude - I made my reservation online and I show her the booking.com confirmation has sent to me, also offer to send it via email, however, she was a very unapologetic and barely articulate that I needed to wait for 20 to 30min until she can see it in her system, which I know was not the proper answer, as I work in the hotel business and I know how it works from inside, however, I did not say anything but waited. Felt like she did not even saw that was late (over 6.30 pm) we were tired from driving 6hrs from palenque and the only thing she did was making us wait without even consulting with another person if she could check us in before she can see it reflected on her Front office system (after all if the confirmation sent to booking.com is literally approved by the hotel staff in reservation department - hence there is no reason to make us wait than just her lack of service and knowledge) Also, she place us in a very bad room - with double beds, even if our reservation was only with 1 bed (which I did not want t to make a big deal out of it, because we were tired, needed just to rest and continued our road trip for another 6hrs

Plussat: Central location, close to ADO bus station

Miinukset: Very noisy airconditioning, clogged sink, Wi-Fi doesn't work, most staff doesn't speak English

Plussat: Great facilities. Great value

Miinukset: One rude staff member working in the evening ruined it for the rest of them.

Plussat: I had to stay near the airport so it was handy.

Miinukset: The restaurant. It took a long time to be waited on. The selection was limited. Very impersonal.

Plussat: Very clean great location

Miinukset: Nothing

Plussat: Cleanness and customer service

Plussat: Great value for the price paid

Miinukset: The cable didn't work. They infomed us from the beginning, but it didn't got repaired

Plussat: The restaurant was decent. The staff was very friendly and helpful. And the internet is super fast!

Miinukset: The beds were hard.

Plussat: The hotel is traveler friendly.

Miinukset: The restaurant has a short breakfast window.

Plussat: Free shuttle to airport (10-15 min away) where you decide exactly the time of transfer. Front desk was very helpful. Rooms were comfortable. Quick ride to la venta park and restaurants are also 10 mins ride away.

Miinukset: A bit on the middle of nowhere. Was ok for us as we were staying only one night.

Plussat: Breakfast and dinner were good, our waiter Fernando went above and beyond to help. Breakfast was crowded but we got a spot and could have a nice breakfast. The bellboy helped us when we arrived as well. The parking space is very safe since its underground.

Miinukset: Room was okay but the bathroom looked old and the water went out of the tub when you take a shower.

Plussat: These horrible people poisoned my guide dog and we had to take an emergency flight home to the vet. We have the scans and studies from the tests that the vet did on her urine, vomit, feces and the food she was eating when in the hotel. These people deliberately put rat poison in my guide dog's food. My lawyers are currently preparing the lawsuit. Also, they are just horrible petty people.

Miinukset: These horrible people poisoned my guide dog and we had to take an emergency flight home to the vet. We have the scans and studies from the tests that the vet did on her urine, vomit, feces and the food she was eating when in the hotel. These people deliberately put rat poison in my guide dog's food. My lawyers are currently preparing the lawsuit. Also, they are just horrible petty people.

Plussat: Needs to improve upgrade the facilities

Miinukset: Needs upgrade

Plussat: Great location, excellent accommodations, wonderful staff

Miinukset: N/A

Plussat: Free parking

Miinukset: The room was embarrassingly dated

Plussat: You can't beat the price and the location! Excellent breakfast buffet (even if a bit pricey) Excellent staff attention

Miinukset: Pool areas very crowded during weekend Some areas of the hotel feel a bit outdated

Plussat: Amazing breakfast buffet. Better than may Hyatts un surrounded cities

Miinukset: Gym. The gym is awful. Small, dark, doesn’t match the rest of the hotel.

Plussat: Breakfast was good; a very nice buffet and grill station preparing eggs to order and very pleasant service.

Miinukset: The room on arrival smelled musty; the bedspread was coffee stained (management did arrange for it's replacement upon complaint); the small refrigerator was not turned on; in an otherwise impeccable bathroom, the tiling of the shower enclosure was blacked, possibly by mold, in one corner; the pool area, and minimal garden was accessed only through what seemed a basement service entrance, or the parking lot. The water in the pool was far too warm, even taking into account that Villahermosa is always warm; it was not a refreshing dip. A very glossy lobby, but the room and amenities did not stand up to the expectation.

Plussat: Accomodations were comfortable.

Miinukset: Room was not thoroughly cleaned. Food stuff was left over from previous quest on the mini bar. Bar staff at the pool never took our order, all the waiters stayed at the bar and did not circulate among the guests to take orders.

Plussat: A good price and a good location. Staff very friendly and helpful.

Miinukset: This hotel is faded and old. It needs a serious update to its rooms & definitely needs to invest in new pillows.

Plussat: Everything, it's ubicated in a great zone and the room was clean

Miinukset: The t.v was very old

Plussat: Staff is nice and price is ok.

Miinukset: It is a bit old.

Plussat: The staff is very friendly. Good value.

Miinukset: Old hotel. Dated. Could use some TLC. Parking is across the street on the back of hotel. Felt a bit uncomfortable leaving my car there.

Plussat: Very comfortable. The room was private. The location is great, there are several places to visit on a wlaking distance.

Miinukset: a place to get fresh water to drink.

Plussat: Great location, relatively cheap, the pool was nice to pop feet in after a hot day walking! Aircon worked well and the tv had a full range of channels.

Miinukset: It's very shabby overall. The towels had holes in them or were frayed all around the ages. The bedsheets were probably clean but stained over the years and the pillows were greasy. The furniture is ancient and the sink was barely attached to the wall, and the floor lino was full of holes. The wifi didnt reach our room, but the church bells rang 35 times at 6.30am, again at 6.35, again at 8am (both mornings) - but not during the day. The cleaner tried to come into our room twice while we were still in bed, starting at 9am - everything here seems to start with the dawn- and we were awake from early on with the noises of people wandering around, rooms being cleaned, etc. A nice enough place but needs updating!

Plussat: NO COMMENTS

Miinukset: PARKING IS NOT GOOD, OLD HOTEL, IT CAN BE MODERNISED

Plussat: Pleasant, open rooms, comfortable beds.

Miinukset: The AC just blew constant cold air and didn't moderate it at all. When we requested a fix, the staff just turned it on and said it needed to run awhile (this was after it blew COLD air all night!) Food from room service was left out in the hallway overnight and into the next morning.

Miinukset: The rooms smell like bathroom

Plussat: Good pool

Miinukset: Spa not available in the hotel

Plussat: Ver y bad!!! Nothing

Miinukset: Location

Plussat: The location is perfect for bus line tourist. The property is literally two blocks from the ADO Bus Terminal. Great rooms, great breakfast, and wonderful staff.

Miinukset: I am in a motorized scooter/wheelchair, the elevator could not accommodate the size of it. they were nice enough to charge it downstairs, but i had to use my walker to reach my room.

Plussat: Spacious hotel; good breakfast; pool

Miinukset: Poor WiFi. A lot of small irritations - which the hotel seemed to find difficult to resolve.

Plussat: Súper friendly and helpful staff and interesting location. Comfortable beds.

Miinukset: Everything was just fine- not super special but a very nice and comfortable stay. Good value.

Plussat: Location ,great staff

Miinukset: The bugs in the rooms and bed, very expensive meals

Miinukset: It is a bit old and run down, not very clean

Plussat: The bed was nice, and the room was big.

Miinukset: Shower had very little water pressure and you had to wait 5+ min for warm water, if any came at all. The hotel claims to be 4 stars, but in reality feels more like 3...

Plussat: Close to bus station and museum.

Miinukset: Rather expensive.

Plussat: The staff was very friendly. They helped us to get around and see things and experience a lot of the local flare. There is an awsome Taco truck Park next to the Hotel. The Bartender in the lounge Marco was very attentive. Benard was super helpful every time we needed a car he made sure we got to were we were going and back t the hotel safely. there is so much culture in the villamahosa region. I encourage everyone to immerse yourself.

Miinukset: breakfast buffete was very poor.

Plussat: Very plush hotel

Plussat: Very nice hotel. Bit old but well maintained

Plussat: The bed was plenty comfortable, the hotel is clean and the desk staff are always very pleasant.

Miinukset: The only issue I had this time was that the room was rather warm when I first entered and it took, what I considered, a long time to get cool.

Plussat: Great hotel, clean with exceptionally friendly staff. All the staff speaks English which was handy considering I was sent her for work but don't speak much Spanish. Bed was comfortable and room was nice and dark and quiet.

Miinukset: The A/C system here is the type that the fan runs non-stop so when the unit is not actually cooling it simply starts pumping the moist cool air back into the room. The sheets and pillows felt damp. Overall the room was damp and cold.

Plussat: The worts hotel ever

Miinukset: No at all it’s not clean

Plussat: Everything

Miinukset: No refrigerator

Plussat: Breakfast was pretty good. You could use their washing machine and dryer which was so useful for us. Room was pretty comfortable although simple. There were a few restaurants and cafes around. Good for a couple of nights.

Miinukset: Nothing special, but not disagreeable.

Plussat: My friends told me the hotel is good is just the area was very noisy (loud music) and I was flying next day good price

Miinukset: Area

Plussat: Cleanliness

Miinukset: I expect to serve more variety of choice. I didn't see security at entrance area. My noise in corridor and outside building during the night.

Plussat: Clean and comfortable.

Miinukset: The hotel is offering free airport shuttle but when i asked for it during the check-in, i have been told not available. This was one of the reasons why i had booked the hotel.

Plussat: Everything.

Miinukset: I can answer that question because I like everything on this place.

Plussat: The location was great, nice breakfast, friendly staff.

Miinukset: The room was small, you could always hear the noise from the laundry room.

Plussat: The location of the property was great. The staff was very friendly and accommodating.

Miinukset: The bed was too firm for my liking. I woke up stiff some mornings. The noise from the eateries below was audible in the mornings.

Plussat: Cleanliness and very very comfortable bed.

Miinukset: They do not have a restaurant and the only option is ordering a take away for dinner.

Plussat: Simple hotel

Miinukset: Quarter is quite dangerous, vent in the room (which is represented by a grid in the wall) could not be totally closed and let a strange smell enter inside.

Plussat: Safe Parking was arranged upon request. Nice and helpful stuff. City center. Good price.

Miinukset: Food in restaurant poor quality, no beer or wine was served that day. You had to run water for 15 min to get it warm. Gymnasium with no free weights.

Plussat: Clean room

Miinukset: We felt totally ripped off! Only booked this as it was a pet friendly hotel. It's not! We had to pay an extra 30% for our small dog to stay. First time since leaving home in Colorado. Had to leave the restaurant as did not allowed!

Plussat: The bed is comfortable...The staff is very nice and helpful....For example, I was finished with my business at 11:00 and checked-in at 11:15...Other hotels make you waited until 15:00.....It is safe at night and the parking is beside the hotel which is monitored by security all night....Very impressed...Oh !! the elevator is super fast...I liked it...There is a market - outdoor 5 minutes away with marvelous food...

Miinukset: Would not change a thing....

Plussat: staff very friendly, parking lot close to the hotel

Miinukset: localization and around the hotel we feel not safety

Plussat: Pet friendly, clean, comfortable bed, secure parking, very friendly staff

Miinukset: No hot water (it was a rare chilly day) and the room got very cold during the night, thin walls = noisy

Plussat: Great location in Centro, many restaurants nearby. Staff was very helpful and friendly. Room was clean and comfy.

Miinukset: Pet fee was $150 pesos

Plussat: Great staff, clean room. Very dog friendly. Nice meals from attached restaurant.

Miinukset: Shower leaked into bathroom floor. Loud AC and it stopped working.

Plussat: Staff is very helpful. I had a vehicle problem. Three staff member discussed it and told me the best solution and helped me manage the situation!!!

Plussat: The room is nice and has a good bathroom. There is free on site parking. Friendly personnel. The hotel is situated in the busy town center, but surprisingly quiet at night (exept for an alarm that went of both nights somewhere in the street (yes, the whole night), but this was out of control of the hotel management).

Miinukset: There is not a window that you can open expect for a small room in the bathroom.

Plussat: hot water does not work well, pillows are awfull, rooms are clean, area not so nice.

Miinukset: pillows are awfull, hot water runs out.

Plussat: Staff do a great job.

Miinukset: For some reason they required that I leave my room key at the front desk any time I leave the property. Not sure why. have stayed here before and did not have that requirement. .

Plussat: Friendly service

Miinukset: Great service and great people

Plussat: Very clean Personnel is nice

Miinukset: Walls are very thin so when you have kids next door yelling, running, hitting the wall etc til 1am, well, you just cant sleep.

Plussat: The staff were extremely friendly and I felt safe and appreciated!!

Miinukset: A little larger menu but overall still a great stay!

Miinukset: When I arrived in Villahermosa I found out they didnt hold my reservation. Very unnerving...but it worked out as I ended traveling on to my next nights destination and they were able to accommodate me one day early.

Plussat: The breakfast and the pool

Plussat: Location

Miinukset: Small gym

Plussat: Very nice and super quiet place, perfect to sleep. Room had everything necessary. Hotel is comfortable both for families and for business people.

Miinukset: Mosquitoes around swimming pool.

Miinukset: Great hotel , nice location, all around great stay

Plussat: Everything

Miinukset: All good. Nothing bad.

Plussat: We stay in Holiday Inn Express in many locations in North America. Always dependably a good value. Always friendly staff. Always clean and comfortable. This location is no exception to all of that. We stayed their twice ion this road trip...once on the way to Merida, and again 10 days later on the way back.

Plussat: Staff was very friendly and helped me out giving me access to the room after my reservation was done due I forgot my passports inside security box. Breakfast is excellent. Next time in Villahermos I'll stay here.