Alexa Old Town

The location is good. The staff seemed friendly, but when we told them that our laptop-screen-size TV did not work, one of the front desk personnel became quite defensive and instead of apologizing insisted that it was very strange, and that the TV in the room should work.

The hotel's plumbing needs to be fixed. We kept waking up up all night to loud gurgling sounds coming from a sink or a toilet in a neighbor rooms. In the morning, we discovered that our shower tub was full of disgusting, smelly brown goo. When we informed the front desk, we were told that it was not possible to move to another room until 2 p.m. Throughout the whole ordeal, none of the managers came out to apologize; it seemed like they are well aware of the problem but do not wish to face it. When we finally got a new room, we were not able to use the bathroom because of its horrendous odor - it smelled like the dirtiest public bathroom. The walls showed staines from previous leakage problems.

I am coming to this hotel not the first time since 2015 and they always have problems with internet in rooms. It's 2019 already!!! Refrigerator didn't work this time.