Palms Inn & Suites

Bad customer service the rooms were nasty someone was already in our room sleeping in the bed.

The room, and staff.

The air conditioner worked, kind of. It only had air coming out of half of the unit. But that air was cold.

The room was dirty. The walls were dirty, the arms of the chair had dirt caked on them. The mattresses were worn out from age and use. The shower rod was bent and looked as if it would fall off at any time. Were warned by other guests not to leave anything in the vehicle or it would be there in the morning. Just very disappointing.

There was nothing to like

20+yr old mattress, no pillowcase on lumpy pillow, Bedbugs, cockroaches, including in frig and on my bag--staff achknowledged but did nothing. He was extrenely rude. No continental breakfast.

It was a room that had a door that locked

Loud noises all night, not clean, did not have the room type that was reserved.