Hyatt Regency Washington On Capitol Hill

It is near the mall.

There was a long wait to check in.

In house restaurant

No suggested parking outside of valet. Breakfast not included with stay.

Location

The location is perfect, near to train station and major tour points. The staff was kind and helpful. The room is comfy and spotless.

The location to the Washington attractions was very good. The value of the room was good., but the parking was very expensive.

The food was very expensive, you would think that they would want to keep people in the hotel to eat but because of the prices many people choice to eat out.

customer services very polite, staffs are excellent to please customers, afternoon tea/coffee does show their hospitality

everybody was more than helpful even the cleaning ladies were very friendly.

The employee at the front desk, Colleen was extremely helpful. the hosts in the Regency Club were very nice and attentive as well.

Hotel rooms were not very clean. Mold in bathroom. Housekeeper for our room was not very thorough. We broke a glass and swept it behind the toilet, she left it there. Never vacuumed until I requested it (after 5 days)

open, airy lobby, and self check out, quiet room

First of all of course the great professionalism combined with hospitality of all the hotel staff, secondly the location of the hotel close to Union Station and the Capitol, and last but not least the facilities of the hotel itself, like gym, pool, and restaurant.

Our hotel room did not have a refrigerator/mini-bar.That is for a hotel being ambitioned to be a five-star-hotel a little bit sub-standard.