Travelodge by Wyndham Waukegan Gurnee

Bedbugs bit my wife in her sleep. We have photos of it. Dead with her blood. Smoke detector missing in room with wires dangling. Moldy hallway ceiling tile with possible black mold. They would not cancel our reservation for second night. They took our money. I filed a complaint with Lake County, Il health Dept. I have photos of all. This place should be shut down.

See above.

No I didn't I'll never go back there

They had a nasty and rottenness personalities and they were real nasty

Hotel room was dirty no shower head in our room. No signal.

Gave me a room that someone was in already, did absolutely nothing for the inconvenience, not even an apology!!

Problems from the start

The room was okay, comfortable, once everything was sorted out.

Started out bad on check-in. We reserved a King, smoking room, and were told upon arrival that the only King smoking available had no heat. I told them a non-smoking room was fine. The desk staff then got on the phone with someone and after speaking with them for about 5 minutes in another language, offered me a Queen room for the same price. I told them no, they got back on the phone, and then offered me a King room, non-smoking, at the same price. If they already had a King room, why didn't they offer it first, since that was what I had reserved? Is it because we had gone online and paid a cheaper price through Kayak? We got into our room, and the heat was off, so the room was freezing. we found out about 30-40 minutes later why the heat was off - it wasn't working in this room either. We had to go back down to the desk, at 3 in the morning, and get another room that had heat. Probably won't be back if this is the level of service and maintenance hast this hotel utilizes.