Travelodge by Wyndham Waukegan Gurnee

Problems from the start

The room was okay, comfortable, once everything was sorted out.

Started out bad on check-in. We reserved a King, smoking room, and were told upon arrival that the only King smoking available had no heat. I told them a non-smoking room was fine. The desk staff then got on the phone with someone and after speaking with them for about 5 minutes in another language, offered me a Queen room for the same price. I told them no, they got back on the phone, and then offered me a King room, non-smoking, at the same price. If they already had a King room, why didn't they offer it first, since that was what I had reserved? Is it because we had gone online and paid a cheaper price through Kayak? We got into our room, and the heat was off, so the room was freezing. we found out about 30-40 minutes later why the heat was off - it wasn't working in this room either. We had to go back down to the desk, at 3 in the morning, and get another room that had heat. Probably won't be back if this is the level of service and maintenance hast this hotel utilizes.