Waukegan hotellia

Plussat: The staff made all the difference a clean hotel is a clean hotel what made my experience special was the helpfulness of the staff and when they found out we were there for the naval graduation ceremony they put a poster on our door welcoming our sailor that was a special touch

Miinukset: We were under the impression the hotel property was close to the naval station it wasn’t we spent a lot of money on cabs the hotel shuttle was nice but it was only good for a three mile radius with some restrictions on where the shuttle could actually go within those three miles

Plussat: Everything! We were there for my sons navy graduation and we didn’t feel like a guest, we felt like family. I loved our room, I loved everything. My son especially loved the nice beds, towels, peace and quiet, he said it was the best reward for completing bootcamp. My husband even snores less in y’all’s bed haha so plus for me!!

Miinukset: Having to leave. I wish we could have stayed longer. It really didn’t feel like a hotel at all. This is now our new go to travel hotel chain.

Plussat: The staff were very friendly

Plussat: I appreciate how the staff went out there way to put a appreciation sign on my door for my child that graduated from basic training

Miinukset: The breakfast was not too tasty

Plussat: The staff went above and beyond to make us feel welcome and congratulate our Navy graduate!

Plussat: The staff was very friendly. There was a sign on our door that said "Congratulations Navy Graduate" with his name on it when we returned from the PIR. The room was very large and clean. Just an overall great experience.

Miinukset: No, everything was great!

Plussat: The location was great since we were there for the Navy's bootcamp graduation. It snowed heavily while we were there but the next morning there was already someone cleaning the parking lot.

Plussat: We had 2 bedroom suite, nice fireplace, very cozy.

Plussat: It was a nice hotel and everyone was friendly. I like how they welcomed the graduates!

Miinukset: My room smelled like burnt popcorn the entire time of my stay

Plussat: Everything was amazing

Miinukset: Nothing

Plussat: It was at a great location and it had free wifi and free breakfast

Miinukset: yes the bed was really hard and from our rooms you had to go outside to get to the breakfast and front office.

Plussat: Very clean. Good breakfast. Very comfortable bed.

Miinukset: The pet fee is outrageous! $100 is more than every other hotel we stayed by a large amount.

Plussat: Very clean and comfortable

Plussat: It may be due the floor but it was really quiet on the 5th floor. it felt like we were the only people in the hotel. The bathroom was also good. The shower and toilet were in separate rooms each with their own sink.

Miinukset: The sitting room tables were a small and found it hard to placed our things and food. It was nice that it could be broken into two tables but it was two small tables.

Plussat: The staff was very helpful. Answered all of my questions.

Plussat: The pool was great the breakfast was awesome!

Miinukset: If my lovely wife had been able to join me

Plussat: I enjoyed the kindness of the staff. We were stuck outside of our room and the staff relaxed and quickly got us a new key. We also had a man claiming to be staying with us and there called and verified before letting a stranger walk upstairs. My sister just finished boot camp so needless to say she slept like a baby all night.

Miinukset: N/A

Plussat: We loved the bed.

Miinukset: The sliding door for the bathroom. No way to lock the door, made for lack of privacy.

Plussat: The nice rooms and the amazing breakfast!!!

Miinukset: The pool was a nice size, but wasnt the clean

Plussat: Clean, friendly staff and perfect location for why we came to Waukegan!

Miinukset: Couldn’t find the ice?

Plussat: Breakfast was good. I'm glad they let me have an earlier check in then 3 p.m. Will stay there again which will be the third time in January. You couldn't ask for a better location close to great lakes navy base

Miinukset: Beds were a little stiff but I'm used to very soft bed.

Plussat: The staff was wonderful, we stayed 3 nights and all 3 nights we never had a problem with anything or any noise. The cleaning staff was great too. We even had a chance to meet the night Bar guy. Good man great attitude and very helpful to eating spots.

Miinukset: Maybe the price of my beer in the lobby, but other then that. It was great over all.

Plussat: The location was good and it was clean.

Miinukset: The staff wasn't as professional as I would like them to be and room service was sub-par between days.

Plussat: Friendly staff.

Miinukset: Do not take a room on the 5th (last) floor, the mechanical equipment on the roof are very noisy. A/C unit in the room was noisy.

Plussat: The staff was extremely friendly and accommodating

Plussat: The availability was my biggest draw and the rate and once on site the customer service. Unfortunately, at the last minute my daughter cancelled and it was just the Hubby and I. Changed room to single and there are no Kings on this property, which made the expected change of a comfortable sleep a great disappointment. Otherwise the place was good for what it was intended, son’s graduation. It is a spacious room and the kitchenette is good for leftovers and coffee/tea or small breakfast in the AM. If I would not have been penalized monetarily I would’ve tried to find hotel w/King bed instead of stay here even as an IHG member. Also, they do not clean/tidy up unless you have stayed for 7 days like a resort even though it’s a hotel. Hope this helps!

Miinukset: No king size beds Also no rooms w/two queens only bed and pull out sofa No housekeeping service until 7th day of stay No breakfast on site

Plussat: I enjoyed how comfortable the hotel was and the friendly staff.

Miinukset: I didn't like how and extra 25 dollar fee was added upon my arrival

Miinukset: I didn’t like that no one came and cleaned the room and replaced the towels.

Plussat: The area and sbow

Miinukset: Nothing

Plussat: The amenities were very nice.

Miinukset: No

Plussat: Customer Service

Miinukset: Ants were in the room really bad

Plussat: The hotel was clean the staff was very nice And friendly

Plussat: My room was bigger then I expected and very clean, this place really exceeded my expectations!

Plussat: Clean, comfortable, had everything in the suite coffee maker, toaster,full kitchen,a comfortable recliner and sofa bed,and separate queen bed in own room. Would be great for staying for days or weeks. Would highly recommend . Great location near restaurants and shopping.

Miinukset: No heat in bathroom

Plussat: Quite, clean and easy access to nearby shopping.

Miinukset: Everything was excellent

Plussat: The room was very clean and comfortable. One of the more comfortable hotel beds I've slept in for a while.

Miinukset: The only thing I'd mention is that the entry/lobby is small and oddly-situated. There's no extra space by the entry to park while going through the check-in process, but it wasn't that big an issue.

Plussat: The staff extremely kind, courteous and helpful.

Miinukset: The night receptionist was not kind. She assisted me the first night I checked in. She was not rude, but she was not courteous either. She was short at times. In fact, she was very matter of fact. Her customer service was lacking.

Plussat: The staff & location were amazing

Miinukset: Mattress

Plussat: Staff was very helpful and nice.

Miinukset: No.

Plussat: Each time I have stayed here Staff was very polite and helpful. Room was clean and beds were super comfy. Close to everything we wanted and needed!! Will definitely stay there again.

Miinukset: Not a thing, it was great!!!

Plussat: Our stay was for Navy recruit graduation. There were a lot of other Navy grad families so it became an intimate experience. The staff were very respectful and appreciative of our children's service.

Miinukset: On a Saturday night my wife was wanting a cocktail only to be told by bar manager that he was shutting the bar down one hour before it's posted closing time. Very disappointing, and only bad staff interaction we had.

Plussat: We were in the area for our son's Navy graduation, and stayed for 5 days. Everyone here was extremely friendly, courteous, and helpful. Nice cafe and seating area in the lobby which offers breakfast, or in the evening, dinner, snacks and a full bar. We are on Facebook with families from Navy graduation, and have read a lot about where everyone was staying, and have read some horrible reviews about other hotels. We're happy we chose this one. It is very clean, affordable, and the bed was very comfortable. There is also a lot in the immediate area, and within walking distance (restaurants, Starbucks, Walmart). I recommend this hotel, and when our son gets a free weekend, we will come up and stay here again

Miinukset: The only issue I would say I had, was that the water pressure was not the greatest.....but that is really a minor issue.

Plussat: It was a clean room. Spacious and comfortable beds

Miinukset: For the price no breakfast or even coffee. They had a bistros so you had to buy everything. Plus the guests next to us were partying all night long.

Plussat: Location to Navy base.

Miinukset: The room had poor cleanliness, and the air conditioner was very loud.

Plussat: Very comfortable

Miinukset: I booked through booking .com and they couldn't find my reservation it was kind of a hassle at first but it worked out.

Plussat: Hotels clean close to naval facilities

Miinukset: Personal at front desk wouldn't make eye contact when talking. I think that's rude...I added breakfast and on their end didn't show so it wasn't honored I had to call because they didn't handle those issues....

Plussat: Clean and simple

Plussat: Nice location, great price, rooms were great and even had a small patio for upper levels. Enjoyed the little Bistro eatery. Great sitting area outside which would be nice to use in warm weather.

Miinukset: Nope

Plussat: It’s very close by to shops and restaurants! :)

Plussat: Our room was nice, better than usual breakfast.

Miinukset: Not up to Holiday Inn standards. It appears as though they may be starting a remodel. Hallway floors were extremely dirty, needed to be vacuumed. Wallpaper in the hallways were peeling, ceiling above the indoor pool was literally peeling and hanging down.

Plussat: The staff is very pleasant and helpful.

Miinukset: Not at all, the price was understanding and worth it for the room I reserved.

Plussat: Newer

Miinukset: No

Plussat: Breakfast was great.

Miinukset: I really needed an earlier check in but they would not allow it.

Plussat: Everything is just so catered for the families.

Miinukset: Pool and jacuzzi was cold

Plussat: Everything looked new, very clean. Loved that there were dimmer lights for when my child was asleep so that I could still see. The AC unit was quiet and kept the room at the perfect temp all night.

Plussat: The beds were firm and in good shape. Very comfortable. The clerk had lots of local info that helped make things easy.

Miinukset: The breakfast wasn't real good but the coffee was plentiful.

Plussat: Staff was very friendly and helpful. Rooms were nice and clean. Complimentary breakfast was great.

Miinukset: There wasn't anything that I didn't like

Plussat: Clean, friendly helpful staff, coffee and breakfast, Safe environment.

Miinukset: A bit of noise from other rooms, price was a bit high.

Plussat: The hot breakfast was great

Miinukset: The hot tub jets were not strong enough to really enjoy it.

Plussat: Friendly staff. Clean

Plussat: Location and price.

Miinukset: They had or have bed bugs I got bit not happy at all will not return.

Plussat: Hotel very clean

Miinukset: They state fresh coffee 24/7 but every time I try to get some it was always empty or cold, and even after letting the front desk know, they still ignored it. No channel selection at all, a couple of local channels here and there but no real movie channel

Miinukset: There were roaches in the bathroom. I caught one crawling up the side of one of the beds. Also when I asked the cleaning staff for extra towels they said no, to call the front desk they also told us to throw out the trash (McDonald's bag) to the dumpster across the parking lot. Will most definitely NOT being staying at this hotel again.

Plussat: Convenience/location and the staff was absolutely wonderful!

Miinukset: small bathroom

Plussat: Continental breakfast would have been a plus.

Miinukset: Noise carried from room above ours.

Plussat: Closeness to our final destination.

Miinukset: Lack of cleanliness, care of their guests.

Plussat: Location was close to destination. Staff was gracious.

Miinukset: It could have been cleaner.

Plussat: Location was good

Miinukset: Was quite noisy 1st night

Plussat: It was a pretty decent hotel for the price.

Miinukset: We like to take at least two showers in the morning and at night. They only gave us 1 towel sets a piece, so we had to keep begging for towels all day. We stayed there for three days and each morning they made us wait for towels. Our showering's were de

Plussat: Ok

Miinukset: Service

Plussat: I was only there one night but it was very clean and had everything we needed. No problems!!

Miinukset: No. It was good.

Plussat: the hardwood floors in the room was my favorite !! no gross carpet !! the staff was exceptionally nice and helpful . would definitely stay there again

Miinukset: no breakfast and no elevator.

Miinukset: The entrance to the hotel was thru the parking lot of another business and somewhat confusing. The hotel itself was very hot and humid when we arrived, but our room cooled down quickly when we turned on the air.

Plussat: Pillows were nice.

Miinukset: Sheets smelled of smoke. In a facility with no smoking permitted. Hallway smoke of marijuana. I had my children with me, the older one told my youngest to hold her breath. I was not laughing. We went to eat, and found a piece of plastic in the food. We went else where to eat. And I did tell them on check out.

Plussat: It was clean and well maintained. The staff was friendly. It was in a good location for the navy boot camp graduation.

Miinukset: The bed WAS TINY and rock hard. I think we asked for a king when we booked but we had a full size bed.... not even a queen. It was so uncomfortable. It’s extremely outdated. There was a window in our room and we heard everything all night. We came here just to sleep and could not do that. I didn’t like that our room had hard wood flooring, but that’s just a preference thing and I know they can’t please everyone. It would be nice to have elevators and luggage carts as well. I just overall was not impressed. It was very clean, but the money I paid was not worth what I got.

Plussat: The Breakfast of course

Miinukset: The pop machine could be nice if it cost 1.50 instead 2.00 dollars

Plussat: I like the hotel location and room.

Miinukset: YES, the bathroom was horrible. The toilet was broke and the drainage was broken as well inside the shower.

Plussat: The location is worth it.

Miinukset: Bathrooms are so small. House keeping sometimes wouldnt be done. Not enough space to place your items.

Plussat: I expected not only a better look but also a more professional environment.

Miinukset: This location did not have an elevator. I recently had back surgery and had to carry my luggage up to the second floor.

Miinukset: All the sodas in the machine wear out of date , no elevator, beds were small, room was smallI , bathroom was small, shower was narrow,believe I paid too much for the room in general.

Plussat: The beds were rather comfortable.

Miinukset: Rooms were to small, the order wasn’t pleasant.

Plussat: Staff was nice and helped with info on RTC graduation.

Miinukset: Was happy with everything.

Plussat: Just the location

Miinukset: The bathroom sink stopper didn’t function properly. The smell of the room was awful. Just wasn’t pleased .

Plussat: Friendly staff, quick turnover on rooms.

Miinukset: The room but the front doors is not recommended. The front doors shut and is loud in that room. When you flush the toilet the pipes squeel. Maybe turn it into a storage or something. Otherwise it was very accommodating, cozy, and perfect location!

Plussat: The hotel is located close to the naval base.

Miinukset: Fine for a quick stay. Some staff are very helpful, others less so. Keep in mind: the cleaning staff appears very busy/less attentive-left linens behind and did not appear to have cleaned. Its pet friendly-yea if you have a cat-boo if you get the flea

Plussat: The location was good while visiting the Naval base.

Miinukset: The breakfasts were Eggo type waffles. The water for the shower was cold. I couldn't get it warm. The tub had no stopper and the drain was semi-clogged. The wallpaper was pealing off of the wall. We had to wait forever to turn in our keys when leaving because there is rarely anyone at the front desk.

Plussat: Staff was friendly enough but it quickly became obvious that he would rather you drive yourself to the Navy base rather than signing up for the shuttle.

Miinukset: Rooms were smelly,I had 2 reservations...one for my husband and I and the other for my son and his wife.Rooms need a better cleaning,curtains need replacing.Burn holes in the bedspreads.We checked out a day early and was not even offered a receipt. :(

Plussat: Location and staff.

Miinukset: Bedding... I think the hotel needs new mattresses.

Miinukset: The lobbywas under construction, the halls were cluttered, the room was ok, the staff was less than pleasant and the so called free breakfast was a joke.

Plussat: Staff is excellent. It is a fair hotel for the price I paid. Good location and they have shuttle for the navy graduation.

Miinukset: Only downfall is the bathroom needs to be cleaned a little more

Plussat: The only thing I did like is there new floors.

Miinukset: Some staff don't greet you ,you could say don't answer. There infested with ant's in the lower level .If you complain or notified the person in the front lobby they don't apologise .They don't no anything.They will let manager know .

Miinukset: Owner really really needs to invest some money in this property. Breakfast was very poor.

Plussat: Staff although incapable of having problems fixed were nice

Miinukset: Dirty Dirty Dirty. Rooms filthy,Towels stained old rough. People next to us said they had ants in there bed and that there child had been bitten. Mattress was the worst. Breakfast do yourself a favor go out to eat. pool not operational. The rooms smelled.

Plussat: Nothing

Miinukset: Do the wicked managers evil nasty-ass attitude

Plussat: Good

Miinukset: Coffee

Plussat: It was a place to sleep and take a shower

Miinukset: The cleanliness, beds and them taking the breakfast away so early. Not that there was much to choose from

Plussat: Nothing worst stay ever

Miinukset: Everything

Plussat: Everything

Miinukset: Nothing

Miinukset: As I drove up. The awning was covered in yellow tap. The outside look like a crack house. The rooms smelled so bad!!! That everyone ran out!! My friend said. Omg!! What’s this. Burned cig holes in the bed. Bathroom had mold all over the bottom. Funniest part. She took my money at the counter so quick and smiled and said. Have a nice stay. 10 min later from the walk too the room and back. I was checking out. 2 others behind me did as well!!!try to find a motel last min reservation when navy graduation is going on. Unreal. After telling me it was newly remodeled!!!! Unreal

Plussat: Location was good the staff were nice and professional

Miinukset: Kept losing internet signal

Plussat: Location was great the guys at the front were awesome I forgot my license he got it back to me very professional

Plussat: Nice service

Miinukset: Nothing, rather have paid 200 more and Went somewhere else.

Plussat: the location from rtc

Miinukset: the smell of the room is so bad. smells like previous customers smoke inside the room. we saw the fire alarm disabled. and there was a burnt part in the comforter looks like burnt from cigarette. so not satisfied with our stay in this hotel. Motel 6 Waukegan, IL.

Plussat: I felt welcome the moment I walk in.

Plussat: The room was okay, comfortable, once everything was sorted out.

Miinukset: Started out bad on check-in. We reserved a King, smoking room, and were told upon arrival that the only King smoking available had no heat. I told them a non-smoking room was fine. The desk staff then got on the phone with someone and after speaking with them for about 5 minutes in another language, offered me a Queen room for the same price. I told them no, they got back on the phone, and then offered me a King room, non-smoking, at the same price. If they already had a King room, why didn't they offer it first, since that was what I had reserved? Is it because we had gone online and paid a cheaper price through Kayak? We got into our room, and the heat was off, so the room was freezing. we found out about 30-40 minutes later why the heat was off - it wasn't working in this room either. We had to go back down to the desk, at 3 in the morning, and get another room that had heat. Probably won't be back if this is the level of service and maintenance hast this hotel utilizes.

Plussat: Location

Miinukset: Staff was horrible and lights in hall needing to be replaced, smelled horrible, felt unsafe there.

Plussat: Room was clean. Comfy beds. Lots of tv channels. Good water pressure. Room was cleaned everyday.

Miinukset: Not enough coffee in the morning. Ran out of coffee for the room. Don't understand it!

Plussat: The breakfast was horrible and they didn't even give clean towels. They were dirty and the tub drain was clogged with a slow drain. I was very disappointed in the travelodge at this site. I will never ever stay there again.

Miinukset: The fact that I could leave that horrible place.

Miinukset: Gave me a room that someone was in already, did absolutely nothing for the inconvenience, not even an apology!!

Plussat: Nothing at this hotel was acceptable

Miinukset: Evertyhing

Plussat: nothing

Miinukset: the sheets and covers were dirty the bedspread had dirt on it the towels were dirty we were given the same towels the next day the tub what broken the toilet paper holder was rusted the sink was dirty the walls had filth on them complained to front desk

Plussat: no breakfast avaible, only cold coffee

Miinukset: Breakfast

Plussat: Beds were comfortable. Inexpensive. Front staff were efficient and kind. Outside was clean. Parking lot was relatively clean of snow.

Miinukset: First floor smelled excessively of smoke, to the point I didn't even try their breakfast. Second floor wasn't as smelly. Railings were dirty between floors. Towels in the room were discolored. The smoke detector was off and in the drawer of the dresser.

Plussat: Friendly staff at arrival.

Plussat: Nothing, we were unable to check in.

Miinukset: We were unable to check in, there was no one in the office and no one answered the after hours phone.

Plussat: Close to the Great Lakes!

Miinukset: Quite!

Miinukset: Had to buy pliers to turn on and off bathroom water

Miinukset: The room was a little run down. Hard floors with no carpet or mats, especially at the door was a pain, especially since there was snow on the ground. The room smelled like dirty cleaning rag. Towels were cheap.

Plussat: The staff

Miinukset: The room was not clean and to small

Plussat: The hotel staff were exceptional. But the room was not what I expected for a "suite".

Miinukset: I did not like that there was no shuttle to airport; I did not like that the commode almost overflowed; I did not like that there were no pamphlets for eateries around the area.

Plussat: Safety

Miinukset: No broom

Miinukset: I had 2 rooms one didn't have any wash clothes and only one towel. The second room the heat didn't work, it just blew out cold air but the room wasn't cold.

Plussat: NOTHING!!!

Miinukset: Yes , staff very unprofessional. Non union construction workers pounding all night while drinking beers at 7 pm. Room filthy 3 towels of dirt off the floor. Room had no towels remote had no working batteries. Sink was broken. No soap,no coffee loud all n

Plussat: Bed was comfortable, satellite programming was good. Near tollway, lots of restaurants close by.

Miinukset: Loud people in next room, garbage accumulation over the weekend.

Plussat: Location

Miinukset: Door did not close properly, never got towels, and the he TV would turn itself off every 5 minutes. It smelt like cigarettes and weed. However we only needed to be there for a day and it served it purpose.

Miinukset: The room had not been cleaned from previous guests. The sheets had not been changed. There were no towels, and no pillow cases. One bathroom smelled strongly of urine. The microwave was dirty. The smoke alarm was missing. I could continue.

Miinukset: The bed was unstable and no desk for the chair. Tv was small and remote was broken.

Plussat: Nothing

Miinukset: Everything

Plussat: Seen some people i knew there

Miinukset: They put me and my family in a suite after i found a roach in the room

Miinukset: Was infested with bed bugs and roaches

Plussat: The next door neighbor was very loud it seemed that he was fighting with someone

Plussat: It was conveniently located

Miinukset: Needs to be updated

Plussat: Was nothing pleasant about this hotel.

Miinukset: Bedbugs, cockroaches, dirty sheets and with hairs on the pillows from previous guest,stained unclean towels, cigarettes Bruns on the bed covers on a non smoking rooms..the list goes on

Plussat: Not anything.

Miinukset: All the roaches.... The dirty rooms. The bed held up by 2*4’s. Oh that’s just 1 of the four rooms. Blood on the bathroom wall. Filthy tub. More roaches. Smells like smoke. Oh the list could go on and on.

Plussat: Had roaches

Miinukset: Roaches

Plussat: Located near plenty of restaurants and shopping mall. Staff was very friendly!

Plussat: It was a terrible experience with bugs in the room and bites all over our bodies!

Miinukset: This place was terrible, knock it down and start over. Dirty, nasty, full of bugs!

Plussat: Nothing

Miinukset: Property was filthy drug dealers in the rooms lotta cars coming in and out the rooms were infested with bedbugs sheets were dirty bathrooms were dirty all in all the place is a disgrace you should take it off your website