Intercontinental Wellington

The gym and pool facilities were great, very clean and the gym staff were friendly and attentive.

I found the administration around my booking very poor. I ended up spending too much of my time reconfirming things I'd already told the staff about my booking and the cost. Generally I found the service of the staff poor given the quality of the hotel - I get much better and responsive service from other quality hotels.

The staff in the Club Lounge were very good, especially Nina. Food quality and presentation in Chameleon Restaurant was excellent. The hotel is centrally located relative to commercial activities, shops and public transport. Underground parking and a guest laundry in the same building is a plus.

It is now getting quite tired/dated and in need of refurbishment. Attentativeness of waiters in Chameleon Restaurant could be improved. The lack of a fine dining restaurant separate from the general lobby area detracts from the dining experience. It was disappointing that the bed turn down service did not occur on 2 out of the 7 nights of our stay.

concierge was excellent and helpful.

The difference between complaint and not liking something is so fine as to make this impossible to answer. My name incidentally is prosaicly John Walker

The room it self was good however I can not believe how the hotle is old and bathrooms are very bad unbelievable. I do not recommend any one to go to this hotle and Bolton is really perfect, no way to compare between them.

The hotel services do not match the name of this hotel because in other countries inter means something very luxurial but that one is very far from being like that. the bathroom was very poor and old and not clean