Wellington hotellia

Plussat: Fantastic location in Wellington CBD so able to walk to most things. Staff were friendly and helpful. Room was smart, comfortable and warm. Great access to the gym, heated pool and sauna, plus the restaurant next door. Was charged a very competitive rate that included parking.

Miinukset: Only real drawback was the notable lack of pressure in the shower, barely more than a dribble. Was a shame, given the pressure for the showers at the gym were excellent.

Plussat: The location of the hotel was very nice ans the staff was beyond warm and welcoming!

Plussat: Staff were exceptional with service and took time to connect and provide assistance. Conceige was amazing especially the Irish bearded man who was so accommodating and friendly. Bed was so comfy.

Miinukset: Room was outdated with weird misplaced desk in middle of room and windows opened out onto air conditioning systems on roof which was extremely loud.

Plussat: The whole package was 5 star

Miinukset: Couldn't fault a thing

Plussat: Very convenient location in Wellington for access to all parts of the city, professionalism and knowledge of staff were excellent.

Miinukset: Nothing.

Plussat: The location is great, with access to harbour facilities. The hotel itself is well appointed and comfortable. With one minor correction, service was excellent. And on the minor point, the hotel went to great lengths to resolve the issue.

Miinukset: Nothing in particular.

Plussat: Amazing hotel... big 2 person tub, 2 shower heads in the shower... fantastic location downtown.

Plussat: Great service, great comfortable bed and very clean

Miinukset: Coffee was very bitter

Plussat: Comfy bed

Miinukset: No room mini bar, no nice brochures or hotel guides- just a piece of badly photocopied paper The foywre looked tired Been here before and it was my hotel of choice, but its not looking good now

Plussat: Very comfortable bed

Plussat: Clean, spacious rooms and bathrooms The beds were incredibly comfortable The staff from top to bottom were extremely pleasant and helpful. They epitomize the phrase, "service with a smile."

Plussat: Breakfast is always amazing! Kids did miss the pancakes and nutella but the chocolate milk does it for me. Lobby Bar staff (the 2 guys) were awesome. Woman that seated people for breakfast was cool. Beds are always comfy.

Miinukset: Been trying to find the right words, I was so disappointed by my stay this time. I waited 2 months to experience the intercontinental club lifestyle and was soooo disappointed that it was closed. The check-in chick was pretty clueless and quite rude, she didn't inform me of any changes and also said breakfast wasn't included in price which is so not like me, I got to the room and was like 'meh, nothing special here and I've been charged more'... after checking in then going over my booking and seeing breakfast was included, headed back downstairs to query it, got a bit of money back for the room, but it went straight on the bar lol... Overall experience was, MEH.

Plussat: Location & the executive lounge

Miinukset: Bathrooms need an update

Plussat: Staff where exceptionally helpful and allowed me to feel comfortable and safe as I was travelling alone

Plussat: The gym and pool facilities were great, very clean and the gym staff were friendly and attentive.

Miinukset: I found the administration around my booking very poor. I ended up spending too much of my time reconfirming things I'd already told the staff about my booking and the cost. Generally I found the service of the staff poor given the quality of the hotel - I get much better and responsive service from other quality hotels.

Plussat: Very Friendly Stff, nothing to much trouble for the few staff we had to deal with directly. Excellent help from the concierge desk!!!

Plussat: The location for shopping, and closeness to the waterfront, particularly the Queens Wharf bars and restaurants, can't be beat. The proximity to the harbour also means attractions such as Te Papa museum are a short pleasant stroll away along the waterfront. The hotel itself is getting on in years now, but still offers quiet, comfortable accommodation with a touch of class.

Miinukset: We booked for two separate stays of two and four nights a number of months prior to our trip and were disappointed to find that the entire cost of both stays was deducted from our credit card about two months prior to us actually staying there.

Plussat: excellent hotel,close to attractions and city centre

Miinukset:

Plussat: The staff in the Club Lounge were very good, especially Nina. Food quality and presentation in Chameleon Restaurant was excellent. The hotel is centrally located relative to commercial activities, shops and public transport. Underground parking and a guest laundry in the same building is a plus.

Miinukset: It is now getting quite tired/dated and in need of refurbishment. Attentativeness of waiters in Chameleon Restaurant could be improved. The lack of a fine dining restaurant separate from the general lobby area detracts from the dining experience. It was disappointing that the bed turn down service did not occur on 2 out of the 7 nights of our stay.

Plussat: concierge was excellent and helpful.

Miinukset: The difference between complaint and not liking something is so fine as to make this impossible to answer. My name incidentally is prosaicly John Walker

Plussat: The room it self was good however I can not believe how the hotle is old and bathrooms are very bad unbelievable. I do not recommend any one to go to this hotle and Bolton is really perfect, no way to compare between them.

Miinukset: The hotel services do not match the name of this hotel because in other countries inter means something very luxurial but that one is very far from being like that. the bathroom was very poor and old and not clean

Plussat: The bed was incredibly comfortable! They had very lovely staff and you had everything available to you.

Miinukset: No view but that was no biggy

Plussat: The staff were so lovely and cheerful in such difficult circumstances of the impending NZ Level 4 lockdown. They appreciated that as a solo traveller I might just need someone to talk to!

Miinukset: Nothing in the unusual circumstances I stayed there.

Plussat: that it met expectations

Miinukset: NA

Plussat: Bed was extremely comfortable!! Couldn’t of had a better time with my partner and will be booking again once COVID19 doesn’t get in the way.

Miinukset: Everything was amazing except for the lighting in the room. None the less it did not affect my overall stay

Plussat: Room, a little too small, and rather poor spaces for clothes and other Bed, comfortable Breakfast, good, but not exceptional

Miinukset: space for smokers

Plussat: Great location for exploring the city, walking distance to the museum and waterfront. Very friendly and efficient staff and beautiful rooms, would definitely visit again. Great pool and gym too, clean, well stocked with towels and fresh fruit each morning which was a nice touch.

Plussat: The staff we encountered were very helpful and friendly. Person at the desk took the time to explain how to get to town, even though they were busy at the counter.

Miinukset: The only drawback was that it was a little further away from the centre of town than anticipated, but on the good side we got plenty of exercise!

Plussat: Great staff and service

Miinukset: the meal at restaurant

Plussat: The food was quite good value

Miinukset: The location...it is right at the top of a hill!

Plussat: Location, close to city and easy to walk everywhere

Miinukset: Space of rooms, clean rooms

Plussat: Pleasant quiet location - within walking distance to cbd/shopping etc.

Miinukset: No electric blankets but I was offered a hot water bottle which was ok

Plussat: This was our first visit to wellington. We enjoyed the location of the hotel, as we could see where it was on the skyline.A good brisk walk into town, and good value for money. I liked to have a swim in the mornings. The small lift seemed a bit dodgy, and one time when we returned back, it wasnt working. we had to walk right around to the front entrance as the ph. wasnt working. It was raining.

Miinukset: The small lift

Plussat: the attention of the staff

Miinukset: no

Plussat: The friendly, helpful staff, the privacy and the stunning gourmet food in the restaurant, which was a real treat. We were looking to affordably spoil ourselves after a difficult family time and this was perfect in every way.

Miinukset: No - it was all wonderful - perhaps a Sunday Paper would have been nice

Plussat: Handy to the city

Miinukset:

Plussat: centrally located, 24 hr front desk

Miinukset: beds sunk towards the middle, a little worned out.

Plussat: The staff was very friendly and extremely helpful. Great location and wonderful facilities. Highly recommended.

Plussat: Porterhousen pihviannokset todella onnistuneita, samoin Green lip mussels, wau. Huone tilava, siisti ja hyvin varusteltu. Tyynyvalikoima hyvä.

Miinukset: Aamiaisella ruuhkaa ja osa tuotteista pääsi loppumaan eikä täydennystä tullut, esim. juusto ja kylmä leikkele. Tomaatit, kurkut ja muut tuorevihreät puuttuivat kokonaan, mutta sellaisia ei ollut tarjolla muissakaan Australian tai NZ:n hotelleissa aamupalalla.

Plussat: Friendly staff

Miinukset: Had to wait in a queue on a few occasions

Plussat: Location

Miinukset: cheaper parking thought $30 per day over the top. Maintenance not keep up as taps leaking.

Miinukset: Kids running in hallway No car park for general use - only valet offered and not told how much it would cost

Plussat: Bed was very comfortable, room was a good size. Breakfast at the Portlander was delicious.

Plussat: walking distance to the train station, very friendly staff!!

Plussat: Handy location

Plussat: Hyvä sijanti

Miinukset: Huone ei ollut kummoinen ja henkilökunta ei ollut kovin kuuntelevaa

Plussat: Location was good and staff very helpful and friendly

Miinukset: Room decor and fittings a could use a bit of a redo

Plussat: The location was a close distance to the parlament building, a short walk to the cable car and the shops.

Plussat: Great location, comfortable and warm

Plussat: Location to city, pleasant staff, quiet at night.

Miinukset: The bed was too small and my husband and i had to sleep in separate beds. I didn't realise a had booked a room with 2 double beds only.

Plussat: That is was clean and quite. Staff were obliging, and everything I wanted to go to whilst in Wellington was within walking distance.

Miinukset: Having to pay for car parking was a bit odd!

Plussat: The whole family enjoyed the swimming pool and the spa.

Plussat: Only stayed for one night after travelling on ferry from South Island and location was very convenient for this. Upgraded to harbour view room which was comfortable and had everything we needed.

Plussat: Ran in the Wellington marathon

Miinukset:

Plussat: It is a conveniently located hotel

Miinukset: I had booked a twin bedded room some months before leaving the UK. We were eventually offered a single/double bed and had to have a (very comfortable) "put-you-up" bed squeezed into the room. Seperetely, the restauant manageress was graceless and "sour" and gave a poor impressing of hospitality. I would never stay in the Hliday Inn in Welligton or recommend it ti friends or business colleagues

Plussat: The location of this hotel is very good for visits to sporting events. Ease of travel airport or train station, to hotel, to sporting venue is great. Handy to bars and restaurants. Good views over the harbor from some rooms.

Miinukset: Semi see through glass wall between bathroom / toilet and bed is a bad concept.

Plussat: staff were very courteous and helpful food was excellent and our room was very comfortable and well appointed

Miinukset: no

Plussat:

Miinukset: the price that gave me was more than price for other guest about 35%

Plussat: Overall room and services

Miinukset: Nothing

Plussat: The food was amazing and the bed was so comfy!!

Miinukset: N/a

Plussat: Great service and view

Plussat: Fabulous location excellent duty manager lovely room Service maid

Plussat: Sijainti hyvä ja pysäköintimahdollisuudet .

Plussat: comfortable beds, clean rooms, has everything you'd need for a comfortable stay (hair dryer, microwave, mini fridge, water heater, tea/coffee, great views), friendly and helpful staff, convenient location...i would definitely stay here again!

Miinukset: nothing comes to mind...

Plussat: Arrived at Travelodge during a southerly storm- staff were very friendly and helpful and organized an early check-in for me- which was much appreciated! Location is very convenient if you want to explore Wellington

Plussat: Comfy Bed

Miinukset: I found the pillows uncomfortable and the sound from TV very bad

Plussat: Well situated. Good price. Nice hotel room.

Miinukset: In room a la carte breakfast would be better than a 'set' breakfast.

Plussat: It's very convenient for the city centre and it's not too bad, though I wouldn't rate it more than a 3* hotel. The staff were very helpful in regard to directions in the centre.

Miinukset: The staff were not always very helpful and a lot of information given out was not very clear. It is also difficult to park and I would not use a car next time.

Plussat: The location made it central to almost everything, walking was easy to and from most tourist spots like Te Papa etc. Cafes and eateries were close by.

Miinukset: Access was not clear for visitors via the car park, not open for lunch

Plussat: location and comfortable bed

Miinukset: minor issues but you did not supply smaller toiletries on request such as toothpaste etc which is usually included in Travelodges free of charge in UK, no tv guide to what was on the channels

Plussat: The cost. Central location at a reasonable price.

Miinukset: Signage. It was very difficult to find our way to the reception area. There was no booklet in the room with information regarding eateries, how to work the TV, things to do, etc. We had to go to reception to find out information.

Plussat: The peace and quiet that I experienced in my room, the nice high room situated on the 22 floor (I do like having a view so enjoyed that) and the very comfortable bed and having sky TV

Miinukset: It would have been good to have some guest info on how to use the TV as it took me a while tyo sort it out. Maybe there was one but I didn't see it!

Plussat: The hotel is located close to a few Wellington attractions which can be reached on foot. The hotel room was beautifully designed. The king size bed was very comfortable and the bathroom was nice and spacious.

Miinukset: The parking rate was a bit steep at NZ 20 per day and there were only a handful of available spaces for hotel guests although the there were a number of car park floors in the building.

Plussat: It is new and clean

Miinukset: Finish and facilities are very basic and quite austere. The breakfast was of a poor quality.

Plussat: The location to the city was excellent

Miinukset: The noise from construction works was very disturbing. Prior to our arrival I emailed twice to confirm some details and no one replied therefore I had to make a toll call from Australia to confirm this information - this was frustrating.

Plussat: Siisti ja uusi huone keskellä kaupunkia. Lyhyt matka satamaan ja lentokenttäbussiin

Miinukset: Tilapäinen remontista/rakentamisesta aiheutunut häiriö jonkin verran häiritsi

Plussat: Helpfulness of the reception staff at registration, cab bookings, and any questions I had during my stay

Miinukset:

Plussat: The location was perfect. The room was clean and the beds are very comfortable.

Miinukset: We interacted with 2 staff members from the front desk. One was incredibly helpful and kind. The other was rude and acted as though we were just 'stupid tourists' despite the fact that I would imagine a lot of their business is from tourism. When we valet parked our car, they required that we go down to get our luggage from the vehicle and then had to walk back up the ramp against traffic - very odd considering we paid $34 for one night of parking. Then, seeing how we are not from NZ, and discussed our travels, we were not aware that we had to put our card into this slot near the door to engage any power. This was not obvious to us, and it is not customary in hotels in the US. When we called down to ask if they had an idea why our AC wasn't working, the woman (who also worked with us at the front desk) was clearly irritated with us and acted as though we were idiots. While this seems like a small collection of interactions, it left a very poor taste in my mouth in regards to my stay at Novotel Wellington.

Plussat: Sijainti hyvä

Miinukset: Vähän epäsiisti

Plussat: Liked children size meals for breakfast It was tasty too

Plussat: Room was clean and staff were great, friendly and accomodating

Miinukset: Lacks any facilities, no pool, not even a laundry to do some washing. Sent down the road to their sister hotel the Ibis with bags of washing was not something I was going to bother doing.

Plussat: The staff were so friendly and helpful and went above and beyond

Miinukset: Everything too marks!

Plussat: The staff were very friendly and the elevator to Lambton Quay is brilliant.

Miinukset: Two power points didn't work in the room and for the amount we paid I thought we would have a bigger bathroom. But overall, I enjoyed it.

Plussat: Just awesome..very clean and neat facility. Even Caucas staff were excellent and very friendly.

Miinukset: Everything was excellent

Plussat: Fantastic and friendly staff on arrival and departure. Great communication and very willing to help.

Plussat: Nice room and nice bathroom. I’m picky about bathrooms - this one was nice.

Miinukset: I was only there for a night. I didn’t discover any negatives.

Plussat: The stay was fine and the staff were very accommodating. When we wanted more towels for the room, they responded immediately.

Miinukset: The breakfast although it was cooked well, the quality of the food was unacceptable. I would think that the food brands were of a cheaper variety. Also, on the last morning of our stay, we advised the front desk that we were going to be a little late for our prepaid breakfast. We were assured that breakfast would carry on until 10:30am. On our arrival for breakfast at 10:05am, we were informed that breakfast had finished. On complaining to the front desk, there was no acceptable reply to us and we were informed that our free breakfast had to be paid for, as it was part of a package deal. Not acceptable to us, as we have had numerous and enjoyable stays at Novotel hotels. We are thinking that our next stay in Wellington, will not be at Novotel.

Plussat: Good location, nice and clean, comfortable beds, great breakfast included in the price. Excellent value for money.

Plussat: The location was fantastic and the quick access to Lambton Quay very convenient. Only had a little contact with the staff, but they were very helpful and courteous.

Miinukset: As a woman, a little thing like the hair dryer can make a big difference; Trying to dry/style my hair with the Novotel's tiny fitted model that had only 1 speed/heat and had to be operated by holding the button down was very frustrating. Two of the top priorities for women in a hotel room are good lighting and mirror position for make-up and a decent hairdryer. All hotels seem to be the same in this respect and yet it's a small thing that could easily make you stand out from the others.

Plussat: Staff were okay. It is very central to getting around in Wellington.

Miinukset: I have stayed here on 2 previous occasions with family and it was great. However this stay on my own there was no free breakfast as I had apparently booked on the wrong website to get this and I froze in the room despite car5rying out the insructions to change the temperature.

Plussat: the staff were friendly

Miinukset: I didn't get the room I booked and paid for - and ended up sleeping on a sofa bed

Plussat: Proximity to everything ie tsb Arena, train station, shopping

Plussat: Great having lift access down to Quay

Miinukset: The bath was small.

Plussat: Good value for money, in particular the restaurant has a great deal for dinner for 2 people. Very clean, comfortable rooms and the staff were very friendly.

Miinukset:

Plussat: Helpful and courteous staff

Miinukset:

Plussat: The positive attitude of all staff made one feel most welcome. The room was comfortable, clean and very quiet. The breakfast was excellent. I found the lift down to Lambton Quay really useful.

Miinukset:

Plussat: The staff were friendly and informative about the surrounding area. The rooms were well presented and clean. There was no outside noise and the room had a decent view of the harbour. Overall it was a nice, comfortable stay and good value for money.

Miinukset:

Plussat: Friendly staff especially with my lost glasses

Plussat: Location

Miinukset: Nothing

Plussat: Excellent friendly service from staff on reception

Plussat: Location

Miinukset: Tried to get breakfast @0600 before heading for Picton ferry had hoped for better service and couldn’t get a park too We might go somewhere else next time

Plussat: Location perfect! Staff perfect!

Miinukset: Nothing

Plussat: Location was great

Miinukset: You can tell it is old with cheap ways to make it look newer

Plussat: Found the location was great, easy to find our way around from being based there. Staff friendly and helpfull.

Miinukset: The shower could have been cleaner when standing in there looking at the door on the left there was black mould. Room 317

Plussat: All was fine, but was a little disappointed with the size of the room.

Plussat: Very flexible and speedy checkin

Miinukset: Central air conditioning - but then central AC is to be expected

Plussat: Excellent service from the staff....we had a problem and they sorted it right away. Comfortable rooms.

Plussat: Location of the room and the decor was very nice and modern. Did not hear any other people in adjoining rooms.

Miinukset: Was not happy with the soap - could have soap for shower as well as hand basin ie shower gel incl. with shampoo/conditioner. Soap was too small. Alos, no hand towels supplied - would like to see/use hand towels when drying hands.

Plussat: Handy to Westpac stadium for Phoenix game with pubs close by

Miinukset: Room decor was a little dated

Plussat: TheStaff always went out of their way to help. Good central location

Miinukset:

Plussat: I liked that it was close to the TSB Arena, and the shops on Lambton Quay, I liked that it had a restaurant for evening dining and buffet breakfast, service was great, nothing was too much for the stff.

Miinukset: I really wanted to be able to make a cup of tea in the room which I could do but had to fill up the jug in the bathroom!,also the room was a bit cramped, but I guess this was unavoidable seeing as we requested a room with two double beds!

Plussat: rooms were clean and made you feel comfortable and at home. have stayed in hotels where i just wanted to go back home!! it was nice to get double beds as travelling with friend and the size of the room was just perfect.

Miinukset:

Plussat: job interview, sight seeing a little wander about the main shopping areas like cuba street, the cable car was good

Miinukset: tight parking area, understand its being refurbished but lift was unavailable alot of time to carpark,and the park we paid for was used during day for stoarage of building materials for refurbishment.

Plussat: Had another unrelated guest walk into our room, they had been given a card to our room by mistake. The staff were amazing and thoroughly apologetic For the mistake and offered us 2 free drinks

Plussat: The room was perfect. Extra touches like having a Nespresso machine & toiletries from Crabtree & Everylyn were really lovely. Room was spotless! And the breakfasts were just right.

Plussat: Comfortable room and friendly staff, range of food offered at springs for breakfast.

Miinukset: Not been told about the cost of valet parking, yes when we looked back it was on the conformation email, but at the bottom.

Plussat: Value for money, given the high quality hotel

Miinukset: Nothing

Plussat: Beautiful and clean amenities Stylish decor

Miinukset: Staff lacked warmth and engagement

Plussat: Location spot on, room was spacious, modern and clean, with soundproofing so no disturbance from street traffic Bed was magic, as were the pillows ....

Plussat: Friendly staff. Nicely appointed rooms. Very reasonably priced room service menu - loved the $15 vege burger!

Miinukset: The shower had a big leak so pressure wasn’t good. Kettle also leaked

Plussat: Breakfast was excellent. The Hotel was was just too far from Restaurants, so we took a taxi to all the places.

Miinukset: Neighbour next to us was extremely noisy, she also had men visitors and had loud sex that we had to listen to regularly.

Plussat: Breakfast was very good

Miinukset: We were promised a queen bed, it was 2 singles stuck together with what seemed like tape,

Plussat: It was easy to find. The room was clean and tidy. Breakfast was very nice. Cleaners were helpful.

Miinukset: I prefer a walk in shower. Heater did not work. No plugs next to bed to plug in my cpap machine.

Plussat: The most amazing breakfast - great chef and other guy who serves in the dining room.

Miinukset: Very good Information in the service guide in the rooms But just needs to be presented better and up to date. Car park charges are incorrect too.

Plussat: location was perfect for us, breakfast was delicious

Miinukset: cleanliness of toilet could have been better, brown marks on the outside of the toilet

Plussat: great location easy to drive to and out of to the motorway Welcome was great on Friday and dining excellent - pleasant all the way

Miinukset: TV was a bit far from the beds to watch clearly :)

Plussat: Breakfast was excellent, bathroom was spacious

Miinukset: The staff member checking us in came across as bored and demanding, which felt rude

Plussat: Warm clean and comfy room

Miinukset: Traffic noise from busy road outside. Noise from laundry room nearby.

Plussat: Great location, outside not indicative of how nice it is inside. All staff were so lovely. Breakfast was amazing. Great value.

Miinukset: Didn’t know I had to book parking in advance and would be charged for it.

Plussat: nice, unpretentious polace, gave appearance of being very well managed

Plussat: The cleanliness of the rooms and linen

Plussat: Use of large gym facilities was good

Miinukset: Prices of room service and restaurant where too expensive for quality of food provided

Plussat: Having an excellant restaurant on site

Miinukset: Lack of a bell/buzzer in bar for service and the parking. Also receptionist who did not know you had a walk in shower.

Plussat: Free parking, central location.

Miinukset: Rooms run down. Sheets had some hairs in them. Some room lights didn't work.

Plussat: Friendly service and awesome parking facilities, I would deffinately recommend if you would like to stay in town for the night if you have a party or evening out in town, and the check out time is Awesome, 11am from Monaday to Saturday and 2pm on Sunday awesome awesome awesome

Miinukset: There was just one problem in the room, the shower was very poor, hence the reason i put fair for facilities, not that much pressure at all was only a trickle that could improve more, but other then that was awesome.

Plussat: The staff were excellent.

Miinukset: Our first offered room was small, old and tired. Not up to the standard I would expect from Mercure. The very helpful manager accepted our concerns and upgrade our room.

Plussat: Good location, good value for money. Free parking.

Miinukset: Small bedroom (smaller than bedrooms found in Ibis Hotels).

Plussat: Comfortable clean room, good breakfast and excellent service in the restaurant. Overall a good experience

Miinukset:

Plussat: Good location. Excellent breakfast.

Miinukset:

Plussat: Breakfast was excellent

Miinukset: Nothing

Plussat: Excellent location.

Miinukset: We stayed in one of the older rooms and the decor is very dated. Aircon noisy.

Plussat: Lovely breakfast

Miinukset: I would have liked a bath in the room but in fairness I didn’t ask for one when I booked.

Plussat: Lift goes straight down to lambton quay

Miinukset: In poor condition, outdated, tatty. Building from outside is an eyesore. Staff pretty miserable.

Plussat: Location, staff

Miinukset: Price for parking. No restuarant, not open?, and when booking wasn't told. Limited food choices on room service.

Miinukset: Small issue sorted out quickly and efficiently with a room move.

Plussat: Very quiet. Comfortable bed and good sized room.

Miinukset: Very old decor. I would 70s look. I actually don't think the carpet has changed since the 70s Needs to be refurbished.

Plussat: Great having two big beds meant plenty of room

Miinukset: Being on the same floor as the restaurant

Miinukset: Screaming kids in the room next door!!!

Plussat: Comfortable bed. Easy parking although additional cost. Air con worked well.

Miinukset: View was limited of city. Bath in shower not easiest. Waited a little then Had to collect own toast as no staff appeared

Plussat: Location

Miinukset: The rooms are a bit dated

Plussat: Great room very warm and good curtains quite

Miinukset: paying for parking

Plussat: Service, staff, looked after us very well-no problems

Miinukset: Very minor comment-soap bar very small, hard to grasp

Plussat: Your staff ! They were very friendly, helpful and efficient.

Miinukset: The hash-browns served at breakfast were not nice. Too greasy and tasted as though they were out of a packet. Fresh hash-browns would be a lot nicer.

Plussat: Location, helpfulness of staff

Plussat: Location and the bed. Closeness to the airport and Lanbton Quay shopping

Miinukset: The cafe downstairs was not open Saturday morning

Plussat: modern decor,clean,location exellent.

Plussat: Fast check in, good room, no street noise.

Miinukset:

Plussat: Friendly & helpful staff, very central to the city, a very clean and quiet room, no disturbances at all.

Miinukset: A clearer indication of the alternative lift down to the city would of saved us time in the first day, and re consider the no phone books policy

Plussat: Very good service.Polite and efficent.Modern.Comfortable bed and quiet for sleeping. Good facilities.

Miinukset:

Plussat: My stay was quite enjoyable. I was there for a conference so not in the Hotel all that often but I found the staff ect very good

Miinukset:

Plussat: location, cleanliness of room

Miinukset: hotel staff very rude

Plussat: This is a nice hotel in a good location. the staff are friendly but somewhat ineffectual in relation to our issues. The room was spacious and the bed comfortable. the bathroom was generous and well appointed. There is a reasonable gym and a small lap pool

Miinukset: We had a bad room: the air-conditioning did not work for all of the three nights we stayed there. So the nights were stuffy and had to leave a door open until the noise was too much. This room is right under the restaurant kitchen so we got a lot of floor noise especially at cleaning up time from 10 pm till after midnight and then again for breakfast in the morning. We know kitchens make noise so they can't be criticised but it was a bad choice to locate a room underneath. We did not eat there at all. There are many good restaurants nearby with prices and menus that are more attractive. I understand the hotel has been refurbished but I did not think for the price we should have had to discover the problems.

Plussat: Loved my stay as usual! The rooms are beautiful and so cosy!

Plussat: Comfortable and clean, warm and cozy

Miinukset: We have been waiting for 3 hours to check-in

Plussat: Huone oli tyylikkäästi sisustettu, hotellin käytävät täynnä mielenkiintoista taidetta ja henkilökunta teki kaikkensa viihtyäksemme hotellissa. Plussaa kuntosalista, porealtaasta ja 17m uima-altaasta.

Miinukset: Aamupala oli hyvä, mutta olisi voinut olla monipuolisempi. Jäimme jonain aamuna ilman teekupillista, koska tarjoilijat olivat kiireisiä eikä teetä voinut itse ottaa.

Plussat: Staff were super friendly and accommodating. There is a modern and boutique style room, the staff happily changed my room and made my stay enjoyable. Rooms were large with a very comfortable bed. Also had an espresso coffee machine in the room!

Miinukset: House bar didn’t want to know us so we lelfiv had a lot better

Plussat: Friendliest welcome back from all the staff. Fantastic stay consistently.

Plussat: Amazing place to stay; facilities, room, cleanliness, overall quality of the property was beyond expectations. Stayed in Executive One Bedroom Apartment and was pleasantly surprised by everything.

Miinukset: The staff experience could have been better, first staff member we encountered at reception mixed up our initial booking, then there was an issue with transactions which was not QT's fault, however the second staff member we dealt with could have been a little more empathetic as it was neither of our fault. On day of checkout we received a call advising it was meant to be an earlier checkout when I had already paid extra for late checkout - again I believe it may have been down to a mix up of bookings.

Plussat: Nice n comfy, looked after by the staff well.

Miinukset: Bathroom had black hair In the tub, not exactly sparkling clean.. phone didn’t work for room service, breakfast the next day eggs were undercooked , couldn’t eat them. Wasn’t aware of the fee of parking until check out time.

Plussat: the location was excellent for the Te Papa museum, but a bit of a trek from other central facilities. the room was comfortable and well equipped.

Miinukset: the harbour view room did have a limited view of the harbour, but mainly of the Te Papa museum, which is so vast it blocks much else out. We found the breakfast rather over-priced and pretentious - we had to ask for butter and, when it came, it was a tiny pat scarcely adequate for one, but in a tiny china container.

Plussat: Familiarity - I have been here before. High class with interesting decour in a vibrant city.

Miinukset: The entrance from an "underground" car park does not do the hotel justice

Plussat: The decor is spectacular... the staff are very attentive and client focussed

Miinukset: Nothing!!

Plussat: The walk in area, the corridors and the and the quietness are all good. The room was spacious.

Miinukset: I thought a few of the staff on the counter lacked the quality of the hotel. They asked me me payment after i had made an internet booking/payment and nd were not as friendly/smile as the cost of the hotel would suggest.

Plussat: Had a very comfortable room.Good&close to other resturants &TePapa

Plussat: Very relaxing - staff very helpful. Will visit again!

Miinukset: We were interupted early for room cleaning - esp when we were not checking out.

Plussat: Siisteys ja sijainti

Plussat: The gorgeous foyer and art. The proximity to the pier, restaurants and shopping.

Miinukset: The rooms didn't really match / were a step down from the first impression in the foyer.

Plussat: The atmosphere in the downstairs lobby, the convenient location the great room rate. The ground coffee I received on checking in.

Miinukset: The cooking smells on the third floor, the shower - not strong enough.

Plussat: Staff so friendly and helpful.

Miinukset: Coffee recieved at the desk was quite revolting....

Plussat: We appreciated the friendliness of the staff and the service they provide. We also enjoy the environment and location.

Miinukset:

Plussat: It had great staff who were very friendly and helpful. In general good hotel but definitely not a 5 star hotel. 4 star would be more than enough for Soffitel Wellington.

Miinukset: A deep cleaning is needed at rooms that I booked. There were flees in the room 808 which didn’t let my parent have comfortable stay. My mother left the hotel with a few bits on her skin. There were no tooth brush and toothpaste which is usually expected at 5 start hotels. Carpets also do need a deep cleaning. Rubbish and dust were visible at all corners and edges of the walls and carpets. The bedside speaker was turning on by itself at room 809. Mattress and pillows were so soft and gave me sever back & neck pain. Could not wait to leave the room as couldn’t sleep at nights on that very soft bed. The bed sheets were very low quality polyester and were creating noise at night with a little movement! The noise made me wake up every time I moved a bit.

Plussat: Nice ambience, friendly staff, good location

Miinukset: Room Service is very overpriced

Plussat: Amazing location to the CBD. Beautiful rooms, very relaxing with outstanding staff on hand Would recommend to anyone, will be booking again soon

Miinukset: Wasn’t a hair dyer in bathroom

Plussat: This property is beautiful.

Miinukset: The drinks are over priced

Miinukset: The Vista suites are part of another building and do not have airconditioning. The rooms are small by todays standards. It was quite a warm day and night and the windows and door had to be opened. Given Wellington is so windy this has its drawbacks and especially noise overnight.

Plussat: Great location, friendly staff, nice views

Plussat: Have been here several times, easy stay in Wellington.

Miinukset: Advertised happy hour cocktails everywhere in the hotel, only to be told by the bar man happy hour cocktails did not exist only full price ones. Not a good policy, you can blame Covid for a lot of things but miss marketing is very poor.

Plussat: The receptionist when we arrived was excellent helping us with parking and information about our room. The room was very comfortable with a great bed and wonderful view of Wellington Harbour.

Plussat: We got in late off the ferry and the staff were so helpful and nice! Safe park for our car. Great clean spacious room, even had a fantastic view of the sea and oriental parade. Short walk into nightspots and restaurants. Very reasonable price too.

Miinukset: Nothing, no complaints at all.

Plussat: Loved the view and the desk looking over it. Really sensational

Plussat: Tilava huone

Miinukset: Kulunut hotelli ja tympeä palvelu

Plussat: Lovely room with great view

Plussat: Loistava sijainti. Siisti hotelli ja upeat näkymät parvekehuoneesta. Erittäin nopea sisäänkirjautuminen:)

Miinukset: Henkilökunta oli ravintolassa hivenen ”hukassa”.

Plussat: Excellent location. Easy walk in to the city. Deluxe room with a view of the harbour and city lights. Slightly away from the hustle and bustle of the inner city. Quiet room. Bed very comfortable. Recommend a short walk along oriental bay to beach babylon for dinner. The hotel restaurant was not open on monday and tuesday nights.

Miinukset: Bedside clock alarm not deactivated and woke us at 4.30 am both mornings despite turning off and pulling plug out from the wall ( didnt think about the batteries!) Also slight smell from bathroom drain permeated room. On check out the staff did take off carparking charge when above commented on.

Plussat: The room, the view, the restaurant and the curtious staff

Miinukset: Nothing

Plussat: The views from the room and it's proximity to the city.

Miinukset: Bathroom though functional was a bit small.

Plussat: I enjoyed overlooking the boats in the marina, and seeing the city lights on the harbour at night.

Plussat: The service and friendly staff and special mention to reception and Sonia (restraunt am)

Miinukset: The pillows in the room had no depth or support

Plussat: The staff were cooperaative and extremely helpful. Wonderful

Plussat: The room was excellent with a fantastic view over the bay, & very convenient for the retaurants.

Miinukset:

Plussat: I liked the luxery and cleanliness of the room. The view was lovely and the vicinity to the city was convenient.

Miinukset: There was no spa pool.

Plussat: The location is excellent and close to Courtney place with the nightlife. The staff were friendly and helpful. The views from the rooms were great.

Miinukset: The quality was average, but the bathroon is poorly set up. It was impossible to turn the shower on without get wet. The water did not drain away prperly. The toweks were small.The room was warm but the hotel was quite cold.

Plussat: Excellent views across the bay, short walk to city center.

Miinukset: The room should have had a safety deposit box, but didn't. I like to store my valuables, which couldn't.

Plussat: The location, view, balcony, bed, space,

Miinukset: The coffee in the Dining room, I would like to have known about the small bar/coffee area, just outside the dining room initially as I would have used it.

Plussat: We had a waterfront view that was beautiful. The room felt luxurious. It was big with a nice size bathroom also. The location was perfect for checking out the town. Clues to Cuba Street, Te Papa Museum, the waterfront and downtown.

Miinukset: It was far too expensive for us to eat there. Continental breakfast was $50 for two. Too much money for toast.

Plussat: The view & proximity to shops etc

Miinukset: Smell of old cigarette smoke in the room

Plussat: Central to all that we wanted to do which was catch up with brother from Sydney Australia so cancel out a sober driver and do not waste money in a taxi home - so for that perfect and added an element of romance.

Plussat: the large room and cleanliness of the room

Miinukset: it really is out of our price range

Plussat: Having friends in the same hotel!

Plussat: Staff very friendly, service good and very handy to Wellington Central.

Plussat: Friendly staff member upon check in, helpful with car parking. Excellent view of Wellington.

Miinukset: We were put in a room next door to a generator or air con unit, there was a constant noise like having a dryer going, and a scratching/creaking against the wall where the bed was. Could not sleep so checked out at 430 am and drove home to get some sleep, was not asked if we enjoyed our stay.

Plussat: Convenience in a safe and secure environment

Miinukset:

Plussat: Its centrality

Miinukset: The bathroom had a bad smelling drain twice through the day, but it cleared at night. I also had to pay personally rather than through my university's account as pre-arranged, as there seemed to be a problem with the systems at reception.

Plussat: Central locality, nice staff, comfy bed, nice bathroom

Miinukset: No wine in mini bar! Repair work needed on ceiling in bathroom above shower - a bit shoddy

Plussat: Convenient - proximity to Te Papa. Accessability. Ready availability and response from staff. Efficient. Good hospitable and friendly atmosphere.

Miinukset: Bathroom starting to appear a bit tired - in terms of maintenance (peeling paper, cracked tiles, etc) rather than in terms of the actual amenities.

Plussat: Clean, tidy, quiet and comfortable; room 407. Perfect location.

Miinukset: 1 access card for 2 people; extremely unpractical considering a 4 nights stay. No response to a request for parking made 15 days ahead of our visit. Negative response (email) on the day of our arrival. No preferential fees with Wilson Parking either.

Plussat: Perfect location. Clean and tidy. Asked for quiet room and it was very quiet.

Miinukset: i booked a car park and was told that there was not one when we arrived. We have a new car so it was important to us to park it off the street. The receptionist did try to find one for us with no luck. i explained i booked one and showed him my email and i said i would not have booked the room if they had told me there would not have been one available. another member of staff came along and found us a car park because he knew a workman was leaving. Unable to have a bath due to the knob to allow the flow of water from the shower to the bath was broken off and it would take too long for the bath to fill from the shower and get cold in the process. Did not say anything at the time because when we discovered it we had already settled in. Room 404.

Plussat: Aamiainen oli ok, ei itsepalvelua. Listassa oli hyvin valinnanvaraa. Sijainti hyvä. Rautieasema on kävelymatkan päässä ja taksilla lentokentälle n. 15 min.

Miinukset: Kuvauksen ja kuvien perusteella odotin parempaa.

Plussat: Great location, smooth check-in and -out, good room with all we needed, albeit the small city hotel-type room, and good shower. Staff were friendly and very efficient. Worked well for a night prior to catching the Interislander Ferry, close to restaurants on Cuba St and around.

Miinukset: Accepting space limitations, nothing really.

Plussat: Handy for an overnight stay in town for work. Good access to the terrace and lambton quay

Plussat: Location was great

Miinukset: I was hoping for a meal - no food available or anything open locally

Plussat: Location

Miinukset: Cleanliness, chipped paint and you could hear water draining through the wall

Plussat: Great location, easy to walk into the city . Good selection for breakfast

Miinukset: I did find something that needed cleaning attention but spoke to manager who said it would be remedied

Plussat: nice place great for what i needed friendly helpfull staff

Plussat: New World is near the hotel.

Miinukset: Glasses were not completely clean. Safety chain was broken. It took along time to heat the room.

Plussat: Food service for both dinner and breakfast was excellent

Miinukset: It was all good.

Plussat: The breakfast is good but totally overpriced. The food in the restaurant is also good.

Miinukset: This is a very basic offering with a terrible location. It's far from everything except a supermarket. The rooms are small. The staff are on the whole friendly but ironically the senior staff have a tendency to get a bit snappy. Overall I'd question how much they're getting paid, either it's low or the management culture sucks all the fun out of working there- my observation after 3 weeks there is that it would be both. I would question just what exactly "by Rydges" is supposed to denote in terms of quality- the suggestion here being that Rydges has obviously gone down hill to be associated with this hotel.

Plussat: Roomy, clean, comfortable

Miinukset: Terrible hours on food service (ends early and there is nothing around), no vending machines or anything after 9:30 PM, no ice machines, no nothing.

Plussat: location to Westpac Stadium

Miinukset:

Plussat: The Staff were friendly and very helpful, Nothing was too much trouble. The Girls always greeted e with a smile. Very impressed.

Miinukset: Two problems only with my stay. Firstly the chairs in the Restaurant are far too low for comfort and the tables don't accommodate ones legs with ease,Secondly Cafenet inernet connection is useless. I paid $20 and had 5 minutes use of it as I continued to be cut off. It took 4 phone calls to their help desk also one call from your Reception to the help desk, which still didn't solve the problem. Need to change it. I heard the same complaint from other guests

Plussat: it has access to a good nearby gym and the hotel staff were very helpful and friendly

Plussat: It was very quiet in the room and it had a good shower

Miinukset: I would have liked extra bedding. I was a bit cold in bed.

Plussat: Location

Miinukset: The pillows were very uncomfortable

Plussat: Enjoyed excellent meals and service in the dining room. Do not want my remarks to be published.

Plussat: Clean rooms, good restaurant

Miinukset:

Plussat: Nice and quiet on the 8th floor. It's within easy walking distance of almost all of WGT main places-to-see.

Miinukset: On one day the room was made up only at 2.30pm, but the next day there was a knock on the door at 9.30am from the staff. The hotel has a check-in after 2, check-out by 10 policy and the staff ought to abide by their own rules.

Plussat: The friendly, attentive staff

Miinukset: The bed was hard.

Plussat: The service was fantastic! The staff were very friendly and welcoming and I felt that they would be able to help with anything I needed help with, very capable. My room was very comfortable and the room service was great. The food was delicious! I didn't have time to use the pool, sauna or gym. The hotel was handy to seeing Wellington and shopping!

Miinukset: A few small issues with the cleaning - dirty teaspoons and a mark by the shower that could easily have been cleaned off. I didn't feel that the room was dirty though, it was very comfortable.