Chamberlain West Hollywood

Upon check in, they told us that they upgraded us to a better room. In fact they gave us a room in the lower ground floor without any view, an underground bunker, the smell in the room was awful! When we complained about the smell and were told that perhaps it’s the chemical product they use to clean the carpet. I couldn’t sleep all night because the bad smell. When we said that we didn’t want this room and would prefer the room we booked, we were told that the hotel is fully booked. So effectively it wasn’t an upgrade, but a downgrade. They moved us the following day to a better room, and it was actually nice and exactly what we booked. But it did affect the overall impression from the stay. Especially we won’t offered any discount for the bad experience of the first night.

The carpet all over the hotel and in the room didn’t look clean and smelled