Meliá Vienna

Location, room

I was charged twice with two different amounts Be aware of this issue with that property

the only good things were 1. close to convention centre 2. Matthias who tried to solve the many issues which arose during the stay

1. Room was not ready when we arrived at 4pm. Room supposed to be guaranteed for 3pm. No apology - just 'too bad' attitude of front desk staff. Room eventually available at 6pm 2. asked for twin room - was given double bed. Asked to change: reception staff said I had not stated I wanted a twin room (not true) and none available. Again attitude was 'TOO BAD'. Asked for move to twin room, eventually they agreed for the next day, telling us to leave luggage in room, all would be sorted. 3. next day, reception denied all knowledge of room transfer. Eventually got twin room. On return, luggage not in room (despite promise that it would be) 4. the two beds were made up as one (taking the p**s) - asked for remaking of the 2 beds separately - done after 90 minutes 5. one of the beds had a broken mattress - when lay down, rolled off bed - reception refused to change bed or mattress until next day 6. paid extra for 'Executive Lounge' access - but our room keys did not work for special lift, so we had to ask someone every time we wanted to get lift to Executive Lounge 7. Lounge was rubbish: very small, could barely seat 10 people. Food very limited and same all the time. Dried up curling open sandwiches 8. asked for ice to be delivered to room - was told it would take 90 minutes 9. came back to room one day at 530pm - beds not made, no clean towels. asked for urgent cleanup as had to go and attend reception. went to lounge to keep out of way of cleaner. after 1 hour, I returned to the room- nothing had been done. So I asked for clean towels, just to take a shower - clean towels arrived, then cleaner turned up. I said I had to have shower, as I was running late; would be 10 minutes. Cleaner rude and grumpy. Shouting. When I finished shower, cleaner had disappeared. I passed reception the my way out - asked them to get room cleaned - receptionist said it was my fault for refusing to let the cleaner clean the room when she turned up. 10.