Ely House Hotel

Room was exceptionally spacious and well equipped, as was the bathroom. Both looked recently refurbished and the heating worked excellently! Breakfast was good quality (didn't eat evening meal in as there is an excellent Italian just up the orad and I love Italian food).

Corridors etc were narrow and a bit tired. Couldn't make outgoing calls from extremely sophisticated phone in room. I had to go to bar to access free Wi-Fi as my room was out of range. Had full breakfast, but would have had to pay extra £6.50 to add half a grapefruit to this, which I thought a bit steep.

Room quiet. Staff friendly and attentive. No problem for late arrivals. standard hygene very good.

No tea-making facilities in room. Pillows hard.

The price!

It was freezing and there was no central heating on and it was below zero outside, I had to sleep with my clothes on! It had forecast cold temperatures but the hotel was left with no heating on!

Good access; modern comfortable room ( but could do with an easy chair); good secure parking ; warm ; quite .

Breakfast very mixed, very limited choice of cereals and poor toast, but good fresh fruit. Didn't try cooked breskfast.

Friendly & helpful staff. Went out of their way to help.

Friendliness and helpfulness of staff Comfortable bed Quiet atmosphere Close to city centre Easy parking

Room could have ben cleaner More tea bags in room(only 2!!)

The staff did try to provide service

The room was shabby and extremely dark and cleanliness was poor. The shower didn't work. The heating only comes on for a set period in the evening so it was freezing at night.