Wuhan hotellia

Plussat: hotel was nice, rooms were clean and the facilities was not bad considering the price. i would give it 5 stars

Miinukset: the position was not the best, as it is pretty far from most transportation. you can only go by taxi or bus. but it is not far from main popular centers.

Plussat: Spotless

Miinukset: Was a bit cold in the reception area

Plussat: Great breakfast. Very clean large room. Helpful staff. Well appointed bathroom.

Miinukset: Getting a taxi was a bit of a chore.

Plussat: Classy room, very confortable. Will come again later

Plussat: New, modern and clean

Miinukset: Location is not near train station, eateries or shops.

Plussat: It is good for price but you don't get the service up to standard my compliant is only air-conditioning which was pathetic.

Miinukset: It is good for price but you don't get the service up to standard my compliant is only air-conditioning which was pathetic.

Plussat: Everything is perfect!

Miinukset: Nothing

Plussat: nice staff， perfect facility

Miinukset: GM is smaller

Plussat: I paid $145 US per weeknight night. It was worth the price. The 25th-floor room was incredibly comfortable with a view of Han Street Mall and the Chu River. There is turn-down service, a Jacuzzi tub, a Japanese-type bidet-style toilet, room safe, water heating carafe, and a rain-forest shower head. I was greeted with hot tea as I checked in. The bed was comfortable after I asked them to put a topper on the bed because I do not prefer hard beds.

Miinukset: There is massive construction on two sides of this hotel. Even on the 25th floor, the noise was deafening and irritating. They moved me after I complained, but that was already a morning where my sleep was interrupted at 6 in the morning.

Plussat: First class facilities, great location, excellent lake view, the cleaning lady and the executive lounge staffs are very friendly

Miinukset: Overall cleanness is good, but the details need improvement; We are here 3 times over the past 2 years, it seems to us that the front desk services are deteriorating.

Plussat: We stayed in the executive floor room which was well equipped. The club lounge has a good view.

Miinukset: Pricing is on the higher side compared to other 5 star hotels in the city.

Plussat: Free washer and dryer on 7th floor. If you don't mind walking, 15 minutes to train/Metro station and 20 minutes to Yellow Crane Tower.

Miinukset: There's only one washer and dryer and you often have to wait.

Plussat: Good location, very friendly and helpful staff, and a nice, spacious room. Plenty of very local restaurants nearby. Within walking distance (20 minutes) of Wuchang (武昌) subway station on Metro Line 4 which runs to Wuhan Railway Station, and you can change to Line 2 at Zhongnan Road (中南路) for Hankow Railway Station.

Miinukset: A couple of free bottles of water would help, as provided by some hotels; otherwise, no complaints.

Plussat: The location was good .... near the Yellow Crane Tower and First Yangtse Bridge.

Miinukset: The staff was not helpful .... gave very little information about food, attractions and transport. No maps available.

Plussat: quite nice stay. warm，clean enough. clearning staff is friendly.

Plussat: Lovely and relaxing! Best view, whirlpool!

Miinukset: Mold in the bathroom corners

Plussat: Staff was very friendly and helpful. Good breakfast with coffee to take out. Nice walking street and beautiful park just a few steps away.

Miinukset: Total price in my booking and during check-in didn't match.

Plussat: the location is great and the hotel has nice view. The staff is very friendly and ready to help. Great experience. Recommend to every one.

Miinukset: not really.

Plussat: The check-in was very fast and professional even so it was 00h30 when we arrived. We were upgraded and staff proposed to give us breakfast to go box as we planned to leave very early.

Miinukset: check-out was very slow and not as professional as the check-in...And we did not get our breakfast to go box. Having stay at the Xiamen Marco Polo I was expecting better quality of building/decoration for the prices. Also, room are spacious and clean but it is not the same standard.

Plussat: Staff were nice and effective

Miinukset: He room had a very strong cigarette smell... which is terrible for a non-smoking room... the room seemed a bit stuffy... other than that, the stay was fine.

Plussat: The room is very comfortable and clean with river view.

Miinukset: A lot of construction work outside making it very dangerous to walk from hotel to the shopping belt. There were no bell boy to assist with luggage when I arrived at around 11pm. There was also no one greeting us upon entering, and we ended up walking through the large lobby to the check=out counter with our luggages! I would expect the staff at the check-in counter to have the initiative to greet us and wave us over to their counter for checkin upon seeing us enter with our luggages. Instead, all 5 staff (4 at the check-out and 1 at at the checkin counter) just stare and let walk to the check-out counter with our luggages. Can't believe their kind of service level.

Plussat: location was excellent. facilities great. room size was like a one bedroom apartment.

Miinukset: breakfast was average.poor english made it difficult to communicate with staff.but they tried hard to make you comfortable

Plussat: Good hotel, but considering it is a Ramada, I expected something better.

Miinukset: The bathroom was very old, not acceptable for a high level hotel. Also the room is really old style.

Miinukset: breakfast weak, equipment rather old, very slow wifi, all in all this is definitely not a 5 star hotel, even not 4 star hotel. Good 3 stars is appropriate.

Plussat: Quite

Miinukset: No English

Plussat: Staff were very friendly. The cleaning crew was great too, bringing us clean water every day!

Plussat: just location.

Miinukset: old-fashioned

Plussat: Staff were friendly amd responsive. Facilities were great. Buffet had many options and a great view.

Miinukset: We were on a non-smoking floor but people were smoking in the room next to ours and the smell seeped over. Staff did a great job problem solving - offering a room change, a room cleaning, and/or contacting the perpetrators.

Plussat: Clean and comfortable and stylish

Miinukset: Nothing to mention

Plussat: Good location. Concierge staffs are helpful

Miinukset: WORST EXPERIENCE EVER: Construction noise. No earplug. Worst five stars service ever. Stay there for two nights in total. We checked in room1020 in the afternoon and went out. When we came back at around 10pm, the room was super noisy. I called Guest service center, they told me that it cannot be solved since it’s government construction. They can only offer me earplug. As it was super loud, we decided to move. Then they gave us another room1626. The room still facing the same construction and the noise still there. As it already midnight, we were really tired and just want to rest soon. Then we decided to stay for one night and see if it will get better later. However, at around midnight, the noise was still there, I called again to ask if it’s possible to move to another side. The female staff from call center Rina(not sure the name is correct or not) told me that it’s impossible to avoid the noise since the construction is surrounding entire building, wherever I move the noise will still there. And the noise will stop at around 1-2am and start again at 7am. They can’t solve my problem anyway. Then I’m kind of giving up, I asked her to offer us earplug. After 5mins, Rina called and told us that the housekeeping run out of earplug, i can buy it myself from the convenience store “Lawson” which is 5min away from hotel. It was midnight, hotel staff asked me to buy earplug myself because they out of stock???? It didn’t make any sense. I have never experienced this kind of 5 stars hotel service. Hotel got noise and ask non local guest go out to buy earplug themselves in the midnight. Then I asked again if possible that they can get it for me. The lady still told me that it’s impossible and told me the store just 5min away from hotel. It’s very easy to get there. She at least told me 3 times about how convenience that I can get to the shop to buy earplug myself. As I was very angry, then the night manager Mr.Hu came up to room after 20min.

Plussat: Very friendly front desk. Walking distance to Han Show theatre (just cross the road). Surrounded by lots of restaurants, shops and massage places. Super clean room and comfortable bed!

Miinukset: The hotel is undergoing a major renovation in the main reception but FAILED to inform me. As a result, the taxi is unable to stop at the nearest point and we need to drag the travel luggage around 500 m using an alternative route. Disappointed with the service.

Plussat: Nice location.goid breakfast.nice room

Plussat: Really amazing hotel. Looks quite new. Location is very central. Breakfast is also amazing. Highly recommend.

Plussat: The room was quite big and quiet.

Miinukset: Quite obvious there were people smoked inside the room.

Plussat: Staff was extremely accommodating and nice. Hotel rooms are luxurious!

Plussat: The facility is clean as what I expected

Miinukset: None so far

Plussat: Room size great

Miinukset: Location

Plussat: The room was spacious, beautiful view, quiet, comfortable. Very responsive staff

Miinukset: There were some issues with hot water under shower. On second day only lukewarm water available

Plussat: Hotel room is very clean probably the most clean one that I have ever stayed in global chain hotels in China. Food served at Chinese restaurant at 3F is so yummy. This hotel management team does a very good job in managing this hotel.

Miinukset: nothing

Plussat: Convenience to university and transport

Miinukset: The room stank of cigarette smoke even though I had requested a non smoking room. The fridge was locked for some reason.

Plussat: Great customer service, friendly, attentive staff and enjoyable breakfast buffet.

Miinukset: Some taxis want to charge more because of construction but other than that there was no wait for taxis.

Plussat: all was well I enjoyed the staff near the subway was great

Miinukset: even though a lot of construction I am used to it so it was good because plaza and subway were there

Plussat: Staff was friendly and generally spoke english well.

Plussat: Good rooms, clean and lots of space

Miinukset: Location

Plussat: All about

Plussat: The staff was very dedicated and educated well.

Miinukset: The restaurant is expensive.

Plussat: Overall a great stay. The staff was exceptionally friendly and helpful. The rooms were large and the view over the East lake was amazing. I would definitely come back here!

Miinukset: A Very Strange experience, I was having access to the club floor for breakfast. A lady welcome me and asked if I wish to order Something. I have asked for an omelet. I was the only customer. After 10min, no omelet, I have asked again. After 10 more minutes, still Nothing, I had to leave. The Following day, exactly the same scenario. After 25 min and 2 claims, still Nothing, I had to leave. Very weird.

Miinukset: It was Impossible to pay Japanese yen credit card by exchanging in checking out

Plussat: Great view.

Plussat: The room was comfortable. There was free upgrade of the room which was much larger than I expected. The staff was polite.

Miinukset: The location is not so convenient. It takes about 15 minutes to walk to the railway station. There was some stain on the towels which should be improved.

Plussat: staff was great

Miinukset: location is very bad

Plussat: Yes but high cost for food

Miinukset: Food cost is high

Miinukset: It was impossible for Credit card payments by Japanese Yen

Plussat: Staff was pleasant.

Miinukset: Staff was great but we had to change rooms twice. The ad with booking.com was wrong and the staff showed us how the website made a mistake. My room i selected didn't come with a luxury bathtub and full separate shower at the price that booking.com showed. The hotel gave us the upgrade insoute of booking.com's error. However, we were unable yo stay in that room because all of our hotel neighbors smoked heavily in their rooms and int the halls. My cousin is allegic to heavy cig. Smoke. It makes her nose bleed. So we downgraded for health purposes. The rules of smoking are not enforced in China usually (I was told)

Plussat: Bed was very comfortable. Includes all extra life items. Great breakfast buffet available.

Miinukset: Currently located in construction zone. Constant echo in the room from trucks and buses running over steel plates on the road. Not their fault. TV volume was weak on English channels... again not their fault.

Plussat: The room was clean and comfortable. The shower was good and bed and pillows were great.

Miinukset: The way they treated my no-wifi-internet connection. They did send someone to my room with another router, but when nothing have changed they just gave up and left me without connection.

Miinukset: Construction ongoing around the neighbourhood

Plussat: Service and food on the Residence club level

Miinukset: Standard room is small

Plussat: pool. residence club lounge. staff. breakfast. the room. the staff: this place carries out any duty to overly meet guest expectations in accordance with the brand name. breakfast: many choices and good spread! Residence lounge: was excellent. Recommended as a place to consider staying if travelling to Wuhan. Located 5 minutes walk from Zhongshan Park metro stop (line 2).

Miinukset: Aircon was weak P

Plussat: Quality of mattress, bed and pillows as well as toiletries.

Miinukset: Recetionist doesn't speak English. Please ensure to have front desk staff (receptionist) with english speaking skill as not everyone can I understand Chiness.

Plussat: Their gym is so big and it have allot of sports machines. The stuffs are so nice and helpful, specially Nicole Chen and Tina Zhao.

Plussat: The location seemed to be good although we were only there for one night. The view from our room was very nice, and the room was well equipped.

Miinukset: Some of the staff seemed unprofessional and our check-in took way too long. The bed was way too big and there was no bedside table on one side. The layout of the room seemed awkward and inconvenient.

Plussat: very poor bad service and room very dirty

Miinukset: very dirty

Plussat: The staff was very friendly and kind. The room was big. View was nice. WiFi was fast.

Miinukset: People smoking. Lack of outlets near the bedstand. Internet had some connection issue after first connection but may have more to do with my Android OS.

Plussat: Efficiency of staff. Location is excellent for restaurants, bars shopping. Staff spoke every good English.

Miinukset: Nothing

Miinukset: Some of reception staff couldn't speak English. And I still haven't received my safety deposit, which should have been transferred back to me 10 days ago.