Wuhan hotellia

Plussat: hotel was nice, rooms were clean and the facilities was not bad considering the price. i would give it 5 stars

Miinukset: the position was not the best, as it is pretty far from most transportation. you can only go by taxi or bus. but it is not far from main popular centers.

Plussat: Everything is perfect!

Miinukset: Nothing

Plussat: We stayed in the executive floor room which was well equipped. The club lounge has a good view.

Miinukset: Pricing is on the higher side compared to other 5 star hotels in the city.

Plussat: The executive suite level was great, we loved the lounge access- snacks for afternoon tea and lots of drinks and fizz from 5pm onwards. Perhaps as it was Christmas eve there was also a string quartet playing in the lounge which were wonderful. We should have had breakfast in the lounge as it was much more relaxing up there than at the main buffet but we were curious and stopped in at both. In contrast to many hotels in China there was an amazing bath in the room with unlimited hot water. We have travelled around a great deal of Asia and to find a room with a decent bath is a real treat! We would certainly visit again.

Miinukset: Unfortunately there was some major construction work outside. The metro is being built and the hotel cannot help this, however when I mentioned the noise to the staff (ongoing till 11pm, starting again at 7am) they said that next time we should request a room at the back. I was dissapointed that we were allocated a front facing room in that case as the hotel was not full, perhaps they should have allocated us a quiet room to begin with. We were offered an upgrade on our next visit.

Plussat: Good location close to many restaurants and mall. Good selection of breakfast options. Executive floor rooms are spacious and a massage chair is also provided.

Miinukset: No nearby Metrol station.

Plussat: Spotless

Miinukset: Was a bit cold in the reception area

Plussat: Great breakfast. Very clean large room. Helpful staff. Well appointed bathroom.

Miinukset: Getting a taxi was a bit of a chore.

Plussat: Classy room, very confortable. Will come again later

Plussat: New, modern and clean

Miinukset: Location is not near train station, eateries or shops.

Plussat: It is good for price but you don't get the service up to standard my compliant is only air-conditioning which was pathetic.

Miinukset: It is good for price but you don't get the service up to standard my compliant is only air-conditioning which was pathetic.

Plussat: Lovely and relaxing! Best view, whirlpool!

Miinukset: Mold in the bathroom corners

Plussat: Place was in a great location if you want to walk out to transportation, restaurants, etc. Also near a place were they are always taking wedding pics so pretty area. Staff was great. Got a free upgrade to river view.

Miinukset: Basically no parking on site so if you have family/friends coming to pick you up it's a pain if they need to park for a while. Decor and room was a little dated.

Plussat: The check-in was very fast and professional even so it was 00h30 when we arrived. We were upgraded and staff proposed to give us breakfast to go box as we planned to leave very early.

Miinukset: check-out was very slow and not as professional as the check-in...And we did not get our breakfast to go box. Having stay at the Xiamen Marco Polo I was expecting better quality of building/decoration for the prices. Also, room are spacious and clean but it is not the same standard.

Plussat: Staff were nice and effective

Miinukset: He room had a very strong cigarette smell... which is terrible for a non-smoking room... the room seemed a bit stuffy... other than that, the stay was fine.

Plussat: The room is very comfortable and clean with river view.

Miinukset: A lot of construction work outside making it very dangerous to walk from hotel to the shopping belt. There were no bell boy to assist with luggage when I arrived at around 11pm. There was also no one greeting us upon entering, and we ended up walking through the large lobby to the check=out counter with our luggages! I would expect the staff at the check-in counter to have the initiative to greet us and wave us over to their counter for checkin upon seeing us enter with our luggages. Instead, all 5 staff (4 at the check-out and 1 at at the checkin counter) just stare and let walk to the check-out counter with our luggages. Can't believe their kind of service level.

Plussat: Nice location.goid breakfast.nice room

Miinukset: the food at the buffet is really poor, the quality as well

Plussat: Room is very clean

Plussat: N/A

Miinukset: Every thing

Plussat: Everything

Miinukset: Nothing

Plussat: The room was quite big and quiet.

Miinukset: Quite obvious there were people smoked inside the room.

Plussat: The room was spacious, beautiful view, quiet, comfortable. Very responsive staff

Miinukset: There were some issues with hot water under shower. On second day only lukewarm water available

Plussat: The room and the view were beautiful. It was the perfect space to work in while attending my conference.

Miinukset: Sometimes a larger number of english speaking employees would have made things a little easier, but I understand that I am visiting.

Plussat: Very friendly front desk. Walking distance to Han Show theatre (just cross the road). Surrounded by lots of restaurants, shops and massage places. Super clean room and comfortable bed!

Miinukset: The hotel is undergoing a major renovation in the main reception but FAILED to inform me. As a result, the taxi is unable to stop at the nearest point and we need to drag the travel luggage around 500 m using an alternative route. Disappointed with the service.

Plussat: My hats off to "ROY" and "MARS" for helping us out with getting back our souvenirs which was accidentally left behind at fast food chain. Thanks guys for all the assistance.

Plussat: Good location and nearly to airport. Staff of front desk and restaurant are very nice. Bed is comfortable.

Miinukset: No.

Plussat: Amazing stay, Mercure hotels are always perfect. The reception manager even helped me with the room upgrade. I would definitely keep staying with this chain, any Chinese city it’s the best

Plussat: The staff is very friendly and helpful! Overall stay was wonderful!

Miinukset: Nothing I can think of

Plussat: Clean, spacious, efficient, convenient, quite. Good place to stay for overnight.

Miinukset: Nothing really

Plussat: Pretty much everything was excellent, really enjoyed the large room and nice bathroom with a wonderful shower. Breakfast was also very good, thoroughly enjoyed my stay

Miinukset: Nothing to fault with my stay

Plussat: More choices on restaurants nearby

Miinukset: Not near to mrt station..food wise selection very limited

Plussat: Wonderful staff and very clean

Plussat: location was excellent. facilities great. room size was like a one bedroom apartment.

Miinukset: breakfast was average.poor english made it difficult to communicate with staff.but they tried hard to make you comfortable

Plussat: Good hotel, but considering it is a Ramada, I expected something better.

Miinukset: The bathroom was very old, not acceptable for a high level hotel. Also the room is really old style.

Miinukset: breakfast weak, equipment rather old, very slow wifi, all in all this is definitely not a 5 star hotel, even not 4 star hotel. Good 3 stars is appropriate.

Plussat: Quite

Miinukset: No English

Plussat: Staff were very friendly. The cleaning crew was great too, bringing us clean water every day!

Plussat: just location.

Miinukset: old-fashioned

Plussat: Staff were friendly amd responsive. Facilities were great. Buffet had many options and a great view.

Miinukset: We were on a non-smoking floor but people were smoking in the room next to ours and the smell seeped over. Staff did a great job problem solving - offering a room change, a room cleaning, and/or contacting the perpetrators.

Plussat: The facilities were fresh and clean and the staff very nice and friendly. The view from the room was very nice.

Miinukset: The room was a bit hot and the aircon couldn’t cool it. Parts of the hotel were much cooler than the room. Thank you.

Miinukset: It was Impossible to pay Japanese yen credit card by exchanging in checking out

Plussat: Place was located in a quieter part of the city so less traffic and more parking if you have friends/family coming to pick you up. Hotel and rooms were huge. Loved the Kohler waterfall shower. I love big bathrooms so for me it's always a plus if they are big and luxurious. Ordered room service and they were very prompt. I tried ordering in english but it was too difficult for staff so it was much easier if you spoke chinese. Daily housekeeping was very nice with bed turn down service which was a sweet touch. Bed was very comfortable.

Miinukset: I ordered a non-smoking room. But when I walked in, the previous guest obviously smoked there. I know in China it's harder to keep people from smoking wherever they want so I didn't really blame the hotel. Therefore, I didn't complain or ask for a room change. After airing the room out for 24 hours it was ok. Towels could be softer and smell better. Don't know if the smoke smell sunk into the towels. Sound proofing wasn't that great so easy to hear when other guests open and close their doors, so I was lucky there wasn't that many guests there during my stay.

Plussat: The room was comfortable. There was free upgrade of the room which was much larger than I expected. The staff was polite.

Miinukset: The location is not so convenient. It takes about 15 minutes to walk to the railway station. There was some stain on the towels which should be improved.

Plussat: Yes but high cost for food

Miinukset: Food cost is high

Plussat: Great service

Miinukset: It was impossible for Credit card payments by Japanese Yen

Plussat: Loved the welcoming Robots in the lobby. The room was very comfortable. Staff is friendly, service is very good. The breakfast was lovely.

Miinukset: It was all okay, didn't like the view from my window.

Plussat: Staff are nice, with good service. The bathroom is nice and in a good size. Happy that they upgraded my booking to a suite.

Miinukset: Although the lobby looks new, but the room is old. The sofa and wardrobe are smelly and old. Lobby has a smell of sewage. The indoor swimming pool just open in July to September, I am disappointed about that.

Plussat: The breakfast was reasonably good. The hotel is close to the subway station (5 minutes walk).

Miinukset: The construction was not very good so the hotel is already starting to feel old. The lobby is very dark.

Plussat: Good variety for breakfast. Clean and the room is big. Location is close to the office I have to go to. Provide good customer service.

Miinukset: Food in hotel restaurant is good but pricey. Air conditioning system doesn’t really cool the room. Room temperature seems to always stay at 22.5C even when set to 19. The first room they gave me was like a sauna, the A/C was broken then I requested to change to another room. Wall is paper thin, can hear noises from neighbor during my last night.

Plussat: Staff was pleasant.

Miinukset: Staff was great but we had to change rooms twice. The ad with booking.com was wrong and the staff showed us how the website made a mistake. My room i selected didn't come with a luxury bathtub and full separate shower at the price that booking.com showed. The hotel gave us the upgrade insoute of booking.com's error. However, we were unable yo stay in that room because all of our hotel neighbors smoked heavily in their rooms and int the halls. My cousin is allegic to heavy cig. Smoke. It makes her nose bleed. So we downgraded for health purposes. The rules of smoking are not enforced in China usually (I was told)

Plussat: Bed was very comfortable. Includes all extra life items. Great breakfast buffet available.

Miinukset: Currently located in construction zone. Constant echo in the room from trucks and buses running over steel plates on the road. Not their fault. TV volume was weak on English channels... again not their fault.

Plussat: The room was clean and comfortable. The shower was good and bed and pillows were great.

Miinukset: The way they treated my no-wifi-internet connection. They did send someone to my room with another router, but when nothing have changed they just gave up and left me without connection.

Plussat: - Great location

Miinukset: - Bad service for this type of hotel. - Incomplete breakfast order. - Room not ready at check-in (3:30pm). - Great location, but dirty windows.

Plussat: view of the Yangtze and closeness to parks by the river . the pool was nice, we enjoyed it. the bed linen and bathroom set up was all very nice - close to luxury end for this type of hotel. we liked the room - it was very comfortable.

Miinukset: the downstairs lobby while large was not really as welcoming as it could have been. we had drinks down there one evening and it was ok. not enough English TV channels on the room TV.

Plussat: Le service clientele:) toujoırs tres aimablr, very fast solutions

Miinukset: Nothing

Plussat: Very little

Miinukset: Overpriced. I did not like the coffee. We only ate there once.

Plussat: Good breakfast. Super nice staff. Big rooms

Miinukset: Humidity smell at the rooms.

Plussat: Our stay was comfortable and definitely value for money. The rooms were large, quiet and well-maintained. Heating was good and beds were firm and comfy. My sons enjoyed using the gym. During our 5-day stay, we were particularly impressed by the concierge service especially that rendered by Lee Li. He was helpful, polite and totally service-orientated. He gave us good advice on the best route to take to visit the sights and helped us give directions to the cab drivers. There was another young night conceige staff whose name we did not get who was also very polite and ready to help. Both were professional and personable. There are some eateries and fruit shops across the road to the hotel including a famous Wuhan noodle shop that served really, really good noodles. Its a must-try. Pleasant neighbourhood to stay in.

Miinukset: Initially the evening check-in staff could not find our booking.com reservation. Nontheless, they found us three rooms and checked us in promptly as we arrived in the early hours of the morning. The staff asked that we contact booking.com the next day for the hotel's confirmation number. The hotel's confirmation number is apparently different from the booking.com confirmation number shown on our reservation. I was rather surprised as I had not encountered this before. We were also advised to see the front office the next morning to sort out our reservation. The next morning, the staff managed to locate our reservation and said it was all in order. That was a relief although we were quite worried the night before. Overall our check-in and check-out were well handled despite no explanation being given as to how the lost booking could have happened. The hotel is located in Hanyang district and not where most of the other tourist attractions are located. Transport is relatively cheap but travelling can be quite time-consuming in heavy traffic. It is advisable to plan your route daily if you are staying in the hotel.

Plussat: I traveled with my family and we had a room with nice view of the famous Yangtze river, with spectacular and varied day and night scenery. actually the restaurant on 3/F also commanded an excellent view of the river and the bridges. we only discovered it the next morning. if we'd knew it upon check-in we could have catch the lights show overnight, which was really spectacular. luckily the lights were on throughout the week as special celebration of a major international sporting competition which was being held in the city. a walk along the river bank and the citizen's park alongside is a must to do, as it was just 5 mins walk from the hotel. I had a query about the room mini bar charge which i thought i didn't consume. As it was just a small sum, i paid up upon check out and the staff told me they will investigate and deduct if it was a mistake. later i got my credit card bill and it was duly deducted. I think this is reflects the high standard of customer service at Hilton and i am very satisfied with it.

Miinukset: overall very nice. will be nicer if the hotel would have a few shuttle buses going to the main city on the southern bank of the river.

Miinukset: Construction ongoing around the neighbourhood

Plussat: Service and food on the Residence club level

Miinukset: Standard room is small

Plussat: pool. residence club lounge. staff. breakfast. the room. the staff: this place carries out any duty to overly meet guest expectations in accordance with the brand name. breakfast: many choices and good spread! Residence lounge: was excellent. Recommended as a place to consider staying if travelling to Wuhan. Located 5 minutes walk from Zhongshan Park metro stop (line 2).

Miinukset: Aircon was weak P