Xi'an hotellit lähellä Bell Tower

Plussat: the city of Xian is charming and has lots to experience besides the terra cotta soldiers.

Miinukset: Quite expensive for the service provided Rooms were ai-conditioned freezingly cold and it took 2 days to get to an acceptable temperature (without putting on the heating

Plussat: Excellent hotel. Splendid, personalized service. Great atmosphere. Central location.

Miinukset: Too pricey

Plussat: Breakfast was lovely - nice to choose items from an A-la -carte menu as well as buffet. Friendly staff in restaurant. Great happy hour drinks and snacks. Beautiful room with great size bathroom, and lovely bathtub. Walking distance to drum and bell towers.

Miinukset: Would be nice to have an outside sitting space to have drinks in the evening.

Plussat: The property itself is GRAND. The building is magnificent. You get bottler service 24/7 and everyone at the property is very helpful and they try their best to understand and satisfy your needs. The rooms are extremely comfortable and the bedding is out of this world. The breakfast is AMAZING. (For Chinese standards even at 5 star hotels)

Miinukset: We didn’t like the location as its far from the points of interests that we were visiting. Also the bathroom installations were great but the shower area looked like it hadn’t been well cleaned in a while.

Plussat: The entire staff couldn’t do enough for me. The room was service was fantastic. One of yet best I’ve stayed at.

Plussat: Good breakfast with local favor. A small musium about the history of the hotel.

Plussat: Upgraded to suite with in particular a beautiful bathroom

Plussat: Well managed and organized. Friendly and capable stuff. Very, very good impressions.

Plussat: Location, HH executive lounge & breakfast

Miinukset: N/a

Plussat: Everything

Miinukset: It was difficult comunicate with the customer servicer

Plussat: Great location. Comfortable hotel. Good facilities. Pool was great. We were offered an upgrade on check in for an extra 700RMB for our stay and it was well worth it. Included breakfast, late check out, happy hour and afternoon tea in the executive lounge. Luna deserves a special mention for her help with finding a fabulous local noodle place for lunch and her patience with the younger members of our group. She was a real credit to the Hilton team

Miinukset: Nothing. Just a shame that having booked through Booking.com, I wasn’t able to register the stay for Hilton points.

Plussat: The property was so beautiful and staff was very helpful. They haloed arranges a driver to take us to Terra-cotta warriors for the whole day including stops along the way. The Happy Hour and Afternoon tea was also amazing if you can make the time. We didn’t have the breakfast but I’m sure would have been amazing too. I really appreciated the decor in the lobby, very elegant and historical references.

Miinukset: None!

Plussat: Location is great, concierge service was excellent!

Miinukset: The room seems damp and smelt of dampness everyday when we returned to the hotel.

Plussat: Break fast should have the vegetarian and non-vegetarian sign on the food counters. It is said the world is not conducive for the vegetarians.

Miinukset: The room had a glass window for the toilet which we did not like and the food did not have the sign.

Plussat: Nothing

Miinukset: My husband and myself stayed at Hilton 4 nights. After a tiring, long and delayed flight we checked in and the room was terrible.. old and dirty, bathroom smelled like an ashtray (it was a non smoking room) they changed our room , but still it was too far from Hilton Hotel standards (don’t trust the pictures at all!!!), every time we had shower in our slippers, because the floor In the shower never looked clean. Western restaurant was terrible as well, even the menu is full of food stains. Every night we had dinner at Chinese restaurant in the hotel, it was very hard to find English speaking waiter and make the order (even though there are pictures), each night it was only us and maximum 1 more table occupied, for this amount of clients the service is extremely bad and slow. Food is ok Last night we had our usual dinner at Chinese restaurant and after we asked for the bill , manager came to our table, interacted our conversation to inform us that our deposit has been finished and we need to add more deposit (at the reception of the hotel). This behavior is extremely rude and unprofessional. The high light of the trip is in-room dining in the morning of our check out , which we were waiting since 6:00am to 6:30am , it never arrived and when we left the room we found out that our order(a door menu which you fill up, put outside and staff supposed to collect it before 3:00am) was never collected. So we left hungry.. We travel a lot around the world and China and this is the first time we experienced such a bad service in a 5 start worldwide known Hotel.

Plussat: Hospitality Comfort and facilities of room Nice concierge service

Plussat: Great location, very near the south gate. Friendly and helpful staff.

Miinukset: Limited facilities for kids.

Plussat: The location was pretty good.

Miinukset: The room smelled bad and had no windows. Cleaning was not so good. Found a lot of hair in the bed. A bit hard to communicate with the staff.

Plussat: Great location inside the walls. Staff is really helpful and speaks good English.

Miinukset: Nothing to complain about it.

Plussat: Beautiful building Good location

Miinukset: No water drinking No bathing set

Plussat: I can see the wall and relax on the roof. Location is very convenient. There are washing machines and you can dry the laundry on the roof.

Plussat: The staff are incredibly helpful, they couldn't do enough to make our stay comfortable, despite us just being there for one night. The decor of the place is fantastic, it has so much character. I stayed here many years ago and I'm glad to see they have kept decor, albeit with some new furniture in the bar area. The breakfast isn't the best in the world but is really good when you consider the price you're paying. Just a little thing but I liked the fact I was presented with a cup of Chinese tea whilst I checked in, nice touch, very welcoming. Good location, right next to the city wall and they provide support when booking a day trip to the Terracotta Warriors.

Miinukset: Due to some rain damage to the room we'd booked, they moved us to a room on the inner part of the building which meant so windows or natural light in the room. The bathroom was a little bit grim, not well lit. The music in the bar was a little loud, god I sound like an old man now, so was hard to chat with my family. Also, no slippers provided.

Plussat: Good location, good place to chill, nice traditional rooms.

Miinukset: Bathroom wasn’t very clean

Plussat: Roof top! You can chill with beer in the evenings. Amazing experience, old style, clean, close everywhere, helpful staff, organised private transfer at 4am for very good price, cheap laundry, plenty shops around, absolute 100% recommended.

Plussat: Friendly and cozy people.

Plussat: Everything was nearly perfect. Self service laundry service.

Miinukset: Air conditioning a bit cold

Plussat: Hotel was beautiful. Staff was very attentive. I asked them before hand if they could make it more romantic. They really went above and beyond what I expected. I also got a great deal for the hotel. Mobile, deal of the day. Area was also nice, enclosed area, with other hotels, can use the nice pool in Sofitel, need a swim cap though. Very very satisfied overall.

Miinukset: Not really anything to do with the hotel, but many Didi drivers didn't think they could enter the property. So they parked outside the gate.... Not a big deal haha.

Plussat: The hotel has great location, 20 min walk to major attractions and near railway station/bus stops. The hotel receptionist staff amazing and welcoming, gave all necessary directions and gave good map. The facilities are a little outdated, but bed very comfortable and overall good value for money.

Miinukset: N/A

Plussat: Very calm environment, Good security.

Miinukset: Nothing.

Plussat: He hotel was in a location with 2 others and the breakfast the Sofitel, included with my stay, was nice. The staff was super friendly and helped us line up our trip to the Terra-cotta Warriors, as well as help us find our way locally.

Miinukset: The beds were very firm for my standards, but I've found that to be common in China. Also, the air conditioning did not appear to cool as well as I had wished, however, I have also found this to be true in China, so I don't believe it was an issue with the hotel.

Plussat: Great location, cosy and friendly staff

Plussat: lovely hotel clean and spacious rooms -Lovely staff and very helpful -Breakfast buffet is good quality

Miinukset: Bad points - this hotel is part of the other hotels on the same complex e.g. it states it has a restaurant and gym but they are in the Sofitel so when I wanted to use the fitness centre I had go to a different hotel which was inconvenient and we wanted to eat dinner at the hotel and were told we needed to go to the Sofitel but couldn’t charge to room as deposit paid wasn’t big enough so we just went back to room and ordered room service. Also when we got dropped off from the station on arrival the taxi driver was very confused where to go and dropped us at the Sofitel so we had to walk around to our hotel with our big bags - The location isn’t convenient it is a long walk from the sites and a taxi is needed but it is impossible to get a taxi from the hotel and you need to flag one down from the main road. We asked for a taxi to the goose pagoda and the concierge ordered us one and we waited ages. Eventually the concierge said sorry no taxi and indicated for us to walk to main road. We implied that it was very difficult to order a taxi by Flagging one down as we get a lot of refusals so he drove us in a buggy to the main road and hauled one for us but it took him a while! - Not best advise given on where to go for restaurant and bars guess language barrier and map provided wasn’t to scale or very useful

Plussat: Staff were very nice all of them all of them very helpful I strongly recommend it.

Miinukset: Nothing , about food room service is expensive.

Plussat: Lovely hotel, nice room with a huge comfy bed. Breakfast was super.

Miinukset: Nothing

Plussat: Location is practical, pretty close to city centre. Also a supermarket and mall are nearby. Grand mercure has no swimming pool but the Sofitel nearby has and can be used.

Miinukset: Hotel info mentions that rooms have air conditioning but really the ventilation system is more like a fan. With 40 degrees outside rooms never got cool. After several remarks and housekeeping investigation, we received a stand alone airfan in each room. The food of the chinese restaurant on the compound ( consisting of multiple buildings and hotels) was good.

Plussat: Beautiful hotel in complex with other Accor hotels. Facilities shared. Huge king size beds, very good breakfast, centrally located within old city of Xi’an.

Miinukset: Very long waiting at checkin and checkout and not because there were people before us...

Plussat: The location was excellent - very beautiful and convenient. The hotel had tons of old fashioned charm and was very comfortable. Loved staying there - highly recommended.

Plussat: Muutamat henkilöt osasivat jonkun verrran englantia, He olivat täysiä kymppejä. Mutta kun suurin osa ei osannnut, oli hankaluuksia.

Miinukset: Kielitaidon puute haittasi. Siis englannin kielentaito, Varsinki respasa jossa oletin sitä löytyvän.