Xi'an hotellit Beilin

Plussat: Location was okay, that’s about it.

Miinukset: Old and very tired building. Rooms were tiny, dark, and dingy with no views. Service was disappointing. Put us on a smoking floor even though we requested otherwise when booking, people smoking in their rooms and in the hallway. air conditioning didn’t work, only the fan, pool was tiny and had about 40 peoples in it which made it very full and unappealing. We asked for a second key card but they said they couldn’t provide as they were running low on key cards, really?! Concierge was very young, when we asked him to call us a taxi, he said he’d do it from his phone which meant he’d be charged via his phone, implying we’d have to pay him. We asked why he couldn’t call a taxi from the hotel phone, he couldn’t explain and called the manager (btw, we speak Mandarin, albeit a bit broken, but no issues in Shanghai or Beijing). The manager then called us the taxi. Granted it was golden week here, and the staff were perhaps overwhelmed, but disappointing.

Plussat: Room was huge, clean and comfortable. Great value for money.

Miinukset: We booked the hotel specifically because it had a swimming pool. However, the swimming pool was closed due to maintenance.

Plussat: Location

Miinukset: Room Price

Plussat: Nice location, nice room, friendly staff

Miinukset: Everything was fine

Plussat: The staff at check-in was most helpful, in particular Willin. He carefully listened and took the effort to address my concerns. While the hotel is located some distance away from the key tourist attractions, there is a subway station right at the front of the hotel, which makes all the key attractions easily accessible.

Miinukset: Please be aware that there are two groups of rooms. Some rooms are refurbished and very nice while some others are not and may feel a little dated.

Plussat: The reception staff were very courteous and willing to assist in any way possible. The hotel is right next to a main metro stop so I was able to get to many of the historic spots such as the Giant Wild Goose Pagoda real easily even in the snow. Nice and comfortable... Not impeccably clean but sufficient.

Miinukset: Room service was a bare minimum and the chef wasn't always there so I couldn't order certain items all the time. The bus shuttle that the hotel provided to the airport after checkout had the rudest bus driver I ever ran across... And I've been around many rude ones before.

Plussat: Good room, good bathroom, comfortable

Miinukset: Breakfast included however not a good one, rather disappointing actually. Very smoky hallways despite non smoking rooms. Rooms were clean though no smoke there thank goodness

Plussat: clean, quiet comfortable room, very nice gym

Miinukset: The only complaint I have is the very loud television at breakfast. I prefer a quiet space to enjoy my breakfast as I peruse the newspaper

Plussat: The room was adequate, and did have everything that was listed. The bed is your typical Chinese standard firm. The kitchette was well stocked with 2 plates, bowls , and proper silverware, as well as the pot and pan. There is an electric stovetop, microwave, toaster, fridge and hot water kettle. There is enough storage space with a large wardrobe, however the doors in room 1418 wouldn’t stay closed and the automated lighting would click on and off.

Miinukset: The breakfast staff was not exactly friendly. I understand you are busy, but you don’t walk up to a guest and say “Hey you” and put your hand out demanding tickets. Poor way to welcome guests, atleast ASK or say PLEASE, even in Chinese is okay. I don’t recommend going for breakfast at 7am as there is no place to sit. We had to find two empty chairs (no table) next to the dirty dish wheel cart and eat holding our plates in our hands. No problem, cuz it was busy...but still..this plus the not so warm welcome, made dining here the least enjoyable part of the trip. We actually have 3 days breakfast tickets...but will not be using them. Other than that, there were not any pool tables, nor ping pong tables. There is however a small gym with a couple of treadmills. There is a small laundry mat near the canteen on the 6th floor. I don’t want this to come across as a negative review, just a forewarning that the standard of service is on par with most hotels in China, but no where near to the international quality as advertised. So all-in-all, it’s an okay place to stay once you can come to terms with this.

Plussat: The room was quiet and the WiFi was suitable. The kitchenette had everything you needed. There was a grocery store nearby, as well as an underground food area across the street, under Watson’s. To get downtown, it’s easy to grab a taxi out front as well as a bus. The bed was your typical “Chinese Firm” mattress, but the pillows were nice and soft.

Miinukset: If I had to choose I would say the hype. According to the advert, this is a highly rated hotel, and yes, in truth the brand is highly rated but possibly not this location. The breakfast was mediocre and there was no room to sit. The staff was frazzled and a bit indifferent, and this was probably due to the amount of people in such a small place. There are NO billiards nor ping pong tables as advertised. There IS a small laundry area next to the canteen.

Plussat: The place to stay if you are visiting Xi'an Jiaotong Uni.

Plussat: Gym is ok Room was really clean

Plussat: Great location and layout, beds are super comfortable!

Miinukset: Breakfast is truly horrible. I have been coming here for years, and it seems to have gotten worse. I love Chinese food everywhere else, but the quality and choice at this hotel's breakfast are really really BAD. Also, the cleaning staff are great except for all the noise they make in the hallways in the morning. Some people need their sleep!

Plussat: Very comfortable bed Large room.

Miinukset: Breakfast was a bit simple but hey, for these prices. Who complains?

Plussat: Location is close to the XJTU. Internet connection is good.

Miinukset: Everything was OK.

Plussat: A fitness studio is included, this is fine for me.

Miinukset: The staff who cooks the noodle is really ill-mannered. When I wanted a portion Chinese noodle soup, he just asked me to take one portion that has stayed there for more than five minutes (he told me the time) and never wanted to cook a new one for me. He looked at me scornfully as like I have never paid and just begged him for the noodle soup. It made me quite annoyed!

Plussat: Great place to stay. Lovely staff but English is a big no no. Good facilities and wonderful breakfast. Having said about the language barrier, conversing in English in entire Xian is difficult. We did not mind as we enjoyed our stay and we respect the Chinese culture and their values and their pride of their language. Great restaurants around the place, try " we guide you eat" ( ask for Lucas) and " Grandmas Impressions" . Lovely food. Be armed with translation app though. Thoroughly enjoyed our 5 day stay.

Miinukset: Nothing worth mentioning.

Plussat: The room we got had the most incredible views over the city wall. We got the privilege to see from our window a show it was taking place in the wall at night. The location of the hotel is excellent to discover the old city, walking distance. The room was clean and simple.

Miinukset: We got there late at night, being the only ones at the front desk. There was a problem with the booking they could not find it. As they were trying to solve the problem, a big group of Chinese people arrived and the staff quickly focused on attending them proceeding with their check-in. I had to firmly ask them to solve our problem because we suddenly were ignored. It took us more than 30 minutes to get our room.

Plussat: A beautiful hotel, with a stunning view on the old city wall. The Muslim city inside the old city is a wonderful place with its food paradise (Halal Food) at 1.2Km from the hotel.

Miinukset: Almost Every thing is in Chinese language!. All Google services are not available including Gmail, youtube, Google play in addition to Dropbox. You have to use alternative services from yahoo.com, Bing.com.

Plussat: Nice location. Close to subway really important in China.You should only use cabs with light on roof and make sure they have a meter so you don't over pay.

Plussat: Room was spacious, Breakfast was good, near great sights and close to the train station.

Miinukset: Hotel smelled like cigarettes, unable to connect to wifi, and staff didnt speak a lot of English but still helpful.

Plussat: The location and views are spectacular. The breakfast is excellent with a great and varied choice. The room and bed are comfortable and clean with lovely toiletries, bath robes and slippers provided.

Miinukset: It needed a little more information about food and drink facilities in the hotel - opening times, menus, prices etc. Not a lot of staff could speak English so couldn't help when asked about tours or things to do locally. Also, having some English speaking channels on the TV would help. For travellers suffering from jet lag and having difficulty sleeping, something to watch on the TV would be helpful. A beauty salon was advertised but we could not find it and the staff did not understand what we were looking for when we asked, even when we used a translator app!

Plussat: Very comfortable

Miinukset: Scent on the hallways

Plussat: All the working stuffs there are super friendly and their services are efficient and meet exactly what I need !! I have a very pleasant stay there. The driver of the airport pick-up service is nice and he gave me a lot of useful suggestions of travel in Xian. From the window of my room,I can see directly the great day and night view of Xian City Wall !! If i will go to Xian again,this hotel will be my only choice!!!

Plussat: Excellent location, THOUGH, Kind of OLD. It used to be a luxrious hotel, but now is sloppy. Facilities are old and need an update. Carpets need to be changed. Breakfast is not awesome but has everything to choose from (western and chinese style). It may not exceed your expectations, however it's still a franchise of a well know hotel chain, and pretty ''western'' compared to others in the area which are too chinese (thick carpets in the rooms, smell of smoke everywhere, only chinese style breakfast). VERY GOOD value of money considering that a business room with double bed fits for 2 adults and 1 child, breakfast, VAT and service charges included is less than 100USD. Bathroom has all the amenities you may need including shampoo, shower gel, conditioning, soaps, slippers, etc.... and 2 complimentary water per day. Very convenient location, walking distance from Bell Tower, Muslim quarter, Xi An wall scenery area. etc.

Miinukset: Old facilities with no update. Elevators, furnitures, beds, chairs, style, bathroom, all looks old and sloppy. Staff look careless, but most of them speak some English.

Miinukset: Difficult to communicate with english.

Miinukset: Too much expensive for what you pay! No one speaks English and check inn was difficult. They charge a deposit of 500US on credit card

Plussat: Great choice for breakfast, food was delicious. Very central, close to the City Wall, easily accessible to main attractions.

Miinukset: No complaints

Plussat: Mr Thank, the concierge, has been really wonderful with us. He can speak a very good English and takes care of people . The hotel was great.

Miinukset: They don’t speak English at all, really difficult to feel comfortable

Plussat: The location was excellent. .

Plussat: It is very clean, comfortable and well located. Personnel is very kind

Plussat: very big room

Miinukset: the food is soso

Plussat: Very centrally located and good breakfast

Plussat: The breakfast was great! Been living in China for almost a year, so it was nice to have such a great selection of more western dishes.

Miinukset: While there was so info on the local attractions and sites, I feel it was lacking, especially for a city like Xi'an.

Plussat: Sijainti, kulkuyhteydet.

Miinukset: Perushotelli

Plussat: The staff particularly Tank very helpful and friendly

Miinukset: Needs some updating

Plussat: The location for the hotel was great and 2 minutes from the subway. The rooms were clean and nice and the staff was very helpful.

Miinukset: The shower wasn’t great and just ok.

Plussat: Location was great - exit A2 of the subway is only 50m away. Opposite the main South Gate of the City Walland celebration square.

Miinukset: View across the Square was awesome, but our window wasn’t fitted correctly making it noisy (car horns!!). Hotel tried to fix that made isn’t slightly better, but only slightly. We had two rooms and the other room was fine suspecting it’s a one off. The hotel do need to resolve longer term for the benefit of other guests.

Plussat: The hotel is very well located next to the city wall and a nice area... the room was very comfortable, clean, the service was fantastic and the breakfast was great!

Plussat: International property 10 minutes walk from the south gate, where you will find some traditional Chinese bbq and bars. Some shops and bank near hotel. Elegant hotel and helpful staff, but almost no English. Restaurant and parking attached to the structure. Modern and clean rooms equipped with TV, air conditioning and fridge (on request). Smoking rooms available. Daily cleaning service. Reasonable price.

Plussat: It was modern, clean and very comfortable.

Miinukset: The crew didn’t speak any english, not even the receptionist to do the check-in. The breakfast wasn’t really good.

Plussat: It's was very cheap.

Miinukset: The room was not really clean, it's has a lot of cigarrette burns and many spots .

Plussat: It's a nice hotel, perfectly fine, rooms were comfortable.

Miinukset: Room could do with a refurbishment.

Plussat: Close to city center core. Easy to walk to where we needed to go. Nice breakfast.

Miinukset: There was no coffee or cream in the room. The temperature control needed to be set by staff each time we came back to the room. Window did not face city as advertised - it was glazed with no view.

Plussat: I like the location very much.

Miinukset: The payment system of the hotel is a bit of a problem. During check in my credit card was verified, but there were problems when checking out. The card reader seems does not work very well and that forced me to go to Bank of China nearby to withdraw cash and pay them.

Plussat: location was great, it was close to lots of sites and things we wanted to see and do

Miinukset: They didn't seem to have our reservation but I had a printout of it, then we got put in a room that was so dirty and carpets stained and didn't look like it had been vacuumed in a very long time. The beds were extremely hard that it hurt to even move on them. The room and bathroom were so dark that I could not even see to get my contact lenses in. The staff was very unhelpful when we wanted a taxi called or when we were trying to get info on how to see the terracotta warriors, we didn't get any help from them at all. I would not recommend this hotel to anyone.

Miinukset: It is very good location