Xi'an hotellia

Plussat: The location was excellent and near a shopping mall. The check in was easy, The buffet and bar gave us excellent service and the food was very good. The staff from the moment we arrived, the concierge, the front desk, the bar and buffet employees were so friendly and helpful with all our needs. The staff spoke English, which was helpful. Overall a beautiful hotel. Keep up the awesome service.

Miinukset: The spa was quite a walk from the main hotel and the staff didn't speak much English. They also did not accept credit cards so we had to walk to the front desk to pay for the service.

Plussat: The concierge staff are very good; they helped us a great deal and breakfast is very good at this hotel.

Miinukset: The local map provided by the Hotel needs improvement. The underground train map is completely inaccurate.

Plussat: The hotel is ideally located next to a tourist and shopping area. What stands this hotel apart,besides its luxurious facilities, are its friendly, attentive staff. Breakfast options were diverse and plentiful

Plussat: Breakfast provided a terrific choice; standard buffet approach.

Miinukset: Minor issue in that I requested additional shampoo and shower gel but this was not delivered to the room.

Plussat: Everything! The fantastic checkin staff upgraded us to a beautiful luxurious suite. The breakfast was fantatstic with a vast selection of western and eastern delicacies.

Plussat: Outstanding property. 5 star amenities and lodging with wonderful staff for 3 star prices.

Plussat: Great staff, great rooms

Plussat: Huge buffet spread. Comfortable bed and clean room.

Plussat: Angel and Bella were excellent, the entire team were excellent, staff have a really good attitude Really gave 110%. Thank you for the wonderful stay. The breakfast was excellent, pool was excellent and gym too. I have staid in many 5 stars, but the attention and care were a step up. The activities are excellent too, I learned some Chinese, Calligraphy and Art too. I believe this is the best hotel. I recommend non English speakers to stay in this hotel too, as a lot of staff can speak English.

Plussat: The service was excellent! We got incredibly personalized attention. Angel went above and beyond! She provided activities (Chinese lessons, "magic" painting, and Chinese tea class), delighting both me and the children. She even worked late to accommodate our schedule! I was truly impressed by the experience - the hotel itself is lovely, and our stay was a highlight of our trip, due in large part to staff, like Angel!

Plussat: spacious room, good level spa, good breckfast, good design of the hotel, helpful staff

Miinukset: non professional service in lobby bar - destroyed dessert but served anyway (with my complain),

Plussat: The location is great and the views are simply stunning. You can't go wrong with any of the selected views in the list of rooms. All of the usual suspects are nearby: Starbucks, Pizza Hut, ect. as well as some premium restaurants near the hotel. The location is good enough where you can choose between a premium meal experience, or a humble meal and filling. It is a bit far from the metro, if that matters. It's a good 5 - 10 minute walk to the nearest station. Honestly, Xi'an is small enough that you can get around by taxi easily. You can save 50 - 100 RMB by taking the metro from this location directly to the Xi'an North Railway station without changing lines. In fact, it's faster and I suggest that if you are not encumbered. The piano bar in the hotel is quite nice, although a little empty at times. The service was excellent and the "Red Hands" room service was accommodating and friendly. The laundry service was prompt and quick. You will get a premium experience here. The room was really clean and the maid service does a great job each and every day. Fantastic job guys.

Miinukset: The WIFI was laughably bad even if you are only accessing Baidu. I couldn't do anything and had to rely on my cell phone for internet service for my PC. If you are traveling for business and absolutely need the internet, look elsewhere. A very surprising thing was the inconsistency of the shower's water temperature levels. At times, the water would suddenly jump to scalding hot as I was using it. If this was a budget hotel, I could forgive it. However, I payed a premium price for this room and I was very disappointed with a detail like this being overlooked especially with most everything being so good.

Plussat: The spacious and clean room

Miinukset: The cold corridor from reception to A block hotel rooms The TV operating software makes watching TV a big effort. It's at least spending 30 seconds before watching a tv program

Plussat: The hotel is so beautiful and clean. There are lots of restaurants near by ,the metro is only about a 5 minute walk .

Miinukset: Food in club lounge tended to be s little cold but other than that perfect

Plussat: Everything! The hotel, the confort, the fitness center and, of course, people of the hotel (specially Paloma :)).

Plussat: There was nothing that I did not like about this hotel. - loved this hotel. It is a beautiful property. English speaking staff staff, and excellent customer service. Especially the restaurant Tian manager is a great service. -I also very enjoyed their breakfast and buffet. Lots of choices. All very good!

Plussat: We stayed for 4 nights in March and loved practically everything about the hotel. The overall design of the hotel, its elegant decoration, and its sheer size is meant to impress, and it does. We liked the location - situated a bit off the busy center but in a quiet, upscale part of town with a beautiful park and gardens all around, and yet, still easy to access by Metro. The restaurant serves very good food, and the breakfast is excellent. The small cakes and pastries at breakfast are like those in a fine Parisian pastry shop -- the best I've had for any breakfast buffet in any 5-star hotel (and I've been to many all over). The staff service is good, and there is always someone at the reception who speaks good English. Paloma, who heads the Guest Experience team, is simply wonderful and very welcoming. The personal attention she gave us, we appreciated very much. The hotel is large and sprawling, and the rooms spacious and tastefully decorated, with a firm bed and comfortable pillows. On our last morning, as we had to leave early to get to the railway station, they packed us breakfast bags to go, including hot coffee. For the price we paid, this Melia exceeded our expectations. The quality of the Melia service far exceeded that of a very upscale hotel in Beijing for which we paid almost 3 times the price for an exclusive club room. I had stayed in other hotels of the Melia chain before, but this was the most beautiful, and had the best service I've experienced. If I were to return to Xi'an, I would not hesitate to stay here again.

Miinukset: The quality of the bathroom amenities (shampoo, soap, etc) could be improved (maybe more "natural", or boutique brand?). No clear signs or indications of facilities or layout map of the hotel, e.g. swimming pool. As the hotel is huge, with several wings, and beside a mall, without any sign and lack of lighting in some large halls we passed, made it so much more confusing. We wanted to try out the pool on our last evening, but despite going all around, we failed to find it.

Plussat: this hotel has an awesome location close to shops and loads of restaurants. the breakfast was amazing and the selection was overwhelming. this hotel was the best of all the hotels we stayed in during our visit to china

Plussat: + The location is great (although not central) as it is close to some of the nicer areas in Xi'an. + The hotel is very clean and well-maintained. + Rooms are very comfortable.

Miinukset: - Several staff members did not speak English well and it was a challenge conveying some issues that we faced.

Plussat: Comfortable and spacious room, pleasant location (not in the centre, but in a very nice part of Xian)

Plussat: Near the subway.

Miinukset: Rooms and furniture where quite used, but good part is that it was clean and with no unwanted insects.

Plussat: I'm surprised that other travellers rated this hotel only 5.8. We nearly missed it because of bad score. It's a good hotel at good location (close to the train station and the Wall), staff is friendly and helpful (they could spead English!!!). The room is warm and comfortable. They let us use their public space (which is spacious at each floor) before our departure time.

Miinukset: I myself feel satisfied with this hotel. It exceeds my expectation.

Plussat: Location is pretty good if you want to be next to the train station. But remember it's the old train station, the Fast G and K trains don't go there, that one is close to the airport.

Miinukset: It's an average hotel, nothing special, nothing too comfortable but nothing wrong with anything.

Plussat: Very near to metro station.

Plussat: Room was excellent very spacious, hotel staff all very friendly and helpful helped make our stay perfect

Miinukset: Pool was a little cold but that is being picky

Plussat: We had two standard rooms for night of June 24. We combined the stay at Angsana Hot-spring Hotel with visit to Terracotta Army. My parents, my 8 year old boy and myself thoroughly enjoyed our time at both hot springs and hotel swimming pools. The room is large, clean and modern. Hot springs are wonderful with various springs, sauna rooms, jacuzzis and hot stone treatment. Service staff are attentive and proactive in meeting our needs! Dinner at hotel Chinese restaurant and breakfast are both very good. We will certainly come back.

Plussat: Loved the Hotel itself, beautiful grounds and the breakfast buffet was amazing.

Miinukset: It is about 50 minutes away from the city and hard to find a Didi or taxi to bring us back at night.

Plussat: The staff were extremely friendly and helpful. The room was lovely and clean and everything you could possibly need was provided. The hotel, spa and general area was clean and safe. We liked that families were well catered for in a different part of the restaurant.

Miinukset: The hotel bar, the Breeze bar was very ‘disco’ like with strobe lighting which was possibly for mainland tastes and we preferred a more quieter environment.

Plussat: The best experience was how the staff hep us with everything we needed at this time

Plussat: Nice room, modern design and facilities. Helpful staff, many speak English. Easy access to an excellent hot springs on site, which may cost extra (168 yuan/person/day) if not included in reservation package. Totally worth it to pay for it. Easy access by taxi to Terra Cotta warriors. Good value for the price paid, just be ready to pay for use of services, restaurants, etc throughout the hotel, which is typical of a western style resort/spa facility. All in-house services include charge of additional 16% in total in services fees.

Miinukset: The back of the room faced a large courtyard which was very nice, however, noise transmits very easily across the courtyard; our stay included a Friday night and there were some loud individuals drinking that we could hear late into the night. Also, we happened to have a stay preceding Halloween, which apparently included some big party that the hotel was throwing and having rehearsals for beforehand. This was a very loud affair, including blasting bass that disrupted both our massage as well as our time at the outdoor hot springs.

Plussat: Nothing Maybe George at the concierge was the only helpful person.

Miinukset: Very poor service experience. Nothing arranged, ordered was ever respected. We have lost one complete afternoon/evening of visiting Xi’an city due to staff incompetence. No help from management either when problems arrived. No any compensation offered neither. Probably the worst ever hotel experience in all Asia...

Plussat: The buffet breakfast spread was extensive. The concierge manager was very helpful and gave us a lot of useful information and recommendations.

Miinukset: The hotspring is 300 m away so you need to either walk or take a buggie ride wearing a bath robe. There is no subway nearby (currently under construction) and the taxis do not run by metre so you need to either take the transport from the hotel or negotiate rates with drivers - both options are expensive by China's standards.

Plussat: Breakfast was great. Location was Okay.

Miinukset: Language was the only issue I faced rest every thing was fine.

Plussat: The service and the cleanliness were mind blowing. This is one of the best accommodation I have ever booked in the last 10 years of my travel. Specially, the concierge service by George Wang, was exceptional. He just took extra care of you.

Miinukset: There is not even a single thing I can think of. Location might be an issue as there is not much in walking distance. But Terracota warriors is just 10-15mins drive.

Plussat: about everything else, service was nice, it was clean, they helped you with Questions they provided a Cityplan, except for cloths you dont need to bring anything, free Water, a milk each day.

Miinukset: The bed was kinda Chinese style Hard if you like a Hard Matress you dont mind this negative post.

Plussat: The hotel staff, especially Ms. He Rui Man, who worked at the front desk, were friendly, well informed, and exceptionally helpful with every request, sometimes anticipating what I would need before I thought to ask. I asked for her Chinese name so that I could write a comment and express my favorable review. In addition, the hotel facilities, themselves, are of the highest quality. Housekeeping was excellent. A jammed window was fixed within minutes. This was an exceptional experience. The food served at the breakfast and evening buffet, was wonderful. I could not be more pleased.

Miinukset: My only concern was the cost. It seems they only provided expensive, high value items on their menu. Light meals or snacks did not seem to be available.

Plussat: The roads beautiful

Miinukset: No shopping areas

Plussat: Comfortable hotel, helpful staff, breakfast with plenty to choose from.

Miinukset: Internet was too slow. Smell of cigarettes everywhere, even in the elevators and bath. Staff lacks English proficiency.

Plussat: the city of Xian is charming and has lots to experience besides the terra cotta soldiers.

Miinukset: Quite expensive for the service provided Rooms were ai-conditioned freezingly cold and it took 2 days to get to an acceptable temperature (without putting on the heating

Plussat: Excellent hotel. Splendid, personalized service. Great atmosphere. Central location.

Miinukset: Too pricey

Plussat: Breakfast was lovely - nice to choose items from an A-la -carte menu as well as buffet. Friendly staff in restaurant. Great happy hour drinks and snacks. Beautiful room with great size bathroom, and lovely bathtub. Walking distance to drum and bell towers.

Miinukset: Would be nice to have an outside sitting space to have drinks in the evening.

Plussat: The property itself is GRAND. The building is magnificent. You get bottler service 24/7 and everyone at the property is very helpful and they try their best to understand and satisfy your needs. The rooms are extremely comfortable and the bedding is out of this world. The breakfast is AMAZING. (For Chinese standards even at 5 star hotels)

Miinukset: We didn’t like the location as its far from the points of interests that we were visiting. Also the bathroom installations were great but the shower area looked like it hadn’t been well cleaned in a while.

Plussat: The entire staff couldn’t do enough for me. The room was service was fantastic. One of yet best I’ve stayed at.

Plussat: Good breakfast with local favor. A small musium about the history of the hotel.

Plussat: Upgraded to suite with in particular a beautiful bathroom

Plussat: Well managed and organized. Friendly and capable stuff. Very, very good impressions.

Plussat: Hyatt Regency XiAn is an extremely beautiful palace hotel worth every money I paid there! If you do not stay at this hotel, you have yourself to blame and you will have missed a great experience sorry to you in advance. I moved here after a dissapointing low quality stay at Hilton XiAn. The difference between the two hotels is like heaven (Hyatt) and hell (Hilton). At Hyatt, it was a soulful most pleasurable unforgettable stay while at Hilton XiAn, it was not worth it, believe me. Hyatt Regency is the kind of place you stay and think, life is worth living and travel can be rewarding and wonderful. I love everything about this hotel and I will become a member since I have also stayed at the Hyatt Regency in Mumbai India also. Hyatt Regency XiAn was worth the short drive from the city. The view was great with the lake besides the Hyatt and the staff are so helpful, friendly and professional. Assistant Manager Mr. Razer Zhang walked around with me explaining Chinese food whenever I did not know which foods were there. He ensured I was comfortable in every way and helped me to order a taxi. The concirge were really really kind. The receptionists and the chefs too. If you ever wondered how a palace looks like, if you ever wanted to experience what architecture is, if you ever wanted to feed your soul with goodness, go stay at the Hyatt Regency XiAn. I have never written such a long review for any of the properties I have stayed in across the world, but the Hyatt Regency at Xian is worth it. In every way! Great breakfast and lunch too. And the staff speak excellent English from Miss Mandy, Miss Kelly, Mr. Razer, Miss. Flora, Miss. Nicole, Miss. Yura and the rest. All of you at the Hyatt Regency are the best the world has to offer and you make China shine! Thank you Hyatt Regency XiAn.

Miinukset: Honestly everything was perfect at Hyatt Regency Xian.

Plussat: New,nice design and view

Miinukset: nothing

Plussat: The hotel is spacious and full of natural light. Hotel is decorated with style of rich cultural history of Han and Tang Dynasty. Room is clean and has a balcony facing the lake. Staff is willingly to help and friendly.

Miinukset: The hotel is a bit far away from city centre. Key card was not used for access to guest room floor at elevator for safety of guest. The food at buffet breakfast or dinner was not replenished in time.

Plussat: Super friendly staff, very delicious meals and breakfast offer, the room was more than I expected (I got an upgrade to a suite, which was wonderful! - next time I'm staying there I will book the suite again.), also the staff at the breakfast buffet is more than wonderful. Thank you very much

Plussat: Wonderful rooms, staff very welcoming, helpful and friendly and the menu, the food and the breakfast buffet were extraordinary! Just perfect!

Miinukset: Nothing to complain about

Plussat: Gorgeous construction in a beautiful area.

Miinukset: Friendly staff, clean and comfortable room.

Plussat: The staff, Especially the manager was very friendly and helpful. They helped us plan our days of visit

Plussat: Perfect location, the hotel is clean and provides u great hospitality. The staffs were very helpful.

Miinukset: Level of English speaking of available staff was not high enough to inspire confidence about understanding of critical issues - wake up call, early morning taxi. Room was very comfortable, but lights switches were too complicated. The bathroom light kept switching back on again after it had been switched off.

Plussat: Excellent breakfast, friendly staffs and big family room. New hotel and sparking clean room.

Miinukset: Hotel is a bit too far from place of interest. Hotel didn't provide kitchen towel. Hotel nearly charge me for the coffee stain on bathroom towel.

Plussat: The bed is comfy. The hotel looks clean.

Miinukset: The public toilet is disgusting. The Chinese restaurant food is not good. The room bathing room is not properly segregated. Not everyone likes this open concept. We have to go out from the room if someone is bathing.

Plussat: A bit outside from the city but in the middle of the business economic centre The most interesting is the staff : I never seen a staff so dedicated. Thank you Vicky

Plussat: The Hotel location is very good, in the CBD of the high-tech zone, the security of the hotel is also very good, the restaurant service is great, but the type of breakfast is a little less. I will choose here next time.

Plussat: Everything, specially the staff and the apartment, comfortable and big.

Miinukset: It would be nice to have a swimming pool

Plussat: I and my family had a wonderful stay in this hotel. Everything is perfect. We like Xi'an!

Miinukset: None

Plussat: It was a very nice hotel with very friendly and helpfull staff. Ideal for family’s with small kids!

Miinukset: Although it didn’t say online there was a swimming pool (after checking afterwards) , i was expecting there was a swimming pool (just the level the hotel is) but It was still under construction. Everything is very new and i had the feeling it still had to find it’s place!

Plussat: The staff were friendly, efficient and spoke excellent English. The rooms were luxurious and extremely clean and comfortable. Apartment very spacious. Great breakfast.

Miinukset: Nothing!

Plussat: The location of the hotel is very convenient, and the room is quite clean with comfortable bed. I like the views from the window, and the hotel is located in the business district with easy access to the city centre. The staffs in the holtel are very friendly and nice, I enjoy my stay in the hotel.

Miinukset: The breakfast is not that good, there is very limited choice to have. And the children's area is also very small.

Plussat: We traveled with kids and families. Fairway place Xian provides excellent services from the airport pickup point till we left the hotel. We are very happy with the hotel apartment facilities, cleanliness, and of course attentive staff.

Miinukset: Staff weren't happy to answer questions and mostly ignored the guest and talked amongst themselves. Bathroom door was sliding and creaky. Shower was visible in the room apart from a curtain that pulled up/down by the person in the room.

Plussat: Great location! Friendly staff

Miinukset: Reception doesn’t speak any English. A thousand deposit for what??? Fried eggs on the same pan as bacon,...

Plussat: Location very near to muslim street Very kind staff even though they dont know english and talk through a translator gadget,they will try hard to attend to any query Very Clean hotel

Miinukset: The toilet didnt have water hose but not a big deal

Plussat: Fantastic location, very central and only a short walk to Muslim quarters, street market, small pagoda as well as both towers (bell and drum). The rooms were relatively clean, and most staff spoke English. The staff were kind and friendly they helped resolve all our issues very quickly and helped us find the local attractions as well as recommending good places to eat that were more local and tourist.

Miinukset: Even though we were in non smoking rooms, people were smoking outside our door and had previously smoked in the rooms, there was cigarette burns on the side. The staff were friendly and moved our rooms the interiors had the same issues but no people smoking outside at least. The restaurant was also lacking in both quality and quantity, it felt like the kitchen staff didn't know what they were doing, but with such great food outside that was not an issue The rooms also did not have windows and the heating was permanently on, but if you plan to explore like us that isn't an issue.

Plussat: Very close to bell tower and muslim st. Centre place in XI an Room size too good

Miinukset: Notjing

Plussat: Staff name 王欢 at front desk who is friendly, willing to help with, manager on duty also knows well for surrounding sightseeing information which save time for us to get sufficient local information.

Plussat: Location near to Metro and Muslim Quaters

Miinukset: Bathroom and toilet design

Plussat: The bed is comfortable and clean toilets. Staff are helpful.

Miinukset: The heater is too hot when turn it on. A bit difficult to communicate in English but we got by , no big deal.

Plussat: Good location

Miinukset: The view

Plussat: Room was nice. Location was good- or can be bad because too close to Muslim street, a tourism place. You can't get real good food there. Traffic can be very bad all day long. beddings look clean.

Miinukset: Breakfast is not included. We paid 68/ person. Carpet was dirty. Stains all over.