Xi'an hotellia

Plussat: Beautiful hotel. Located near the southern end of the pedestrian road. Staff communicates well in english. Had a very pleasant stay.

Miinukset: Internet and WI-Fi below par. Nearly Impossible to communicate.

Plussat: We were only to sorry that we could not stay longer. Everyone was so welcoming, thank you Bella & Zhou. The location is absolutely perfect for a short stay, the Pergola is walking distance with loads of malls and restaurant. The hotel right from check in to hotel colleagues welcoming you in the morning was first class. Also the club lounge team thank you for welcoming us. I can hand on heart say this is the hotel to book in Xi’an.

Miinukset: Nothing

Plussat: Located in a new area at south of the city, close to shopping malls, parks and the arts district. Only 20 minutes walk to the Great Wild Goose Pagoda. The staff is very friendly and the room is spacious and comfortable. Dinner and breakfast (buffet style) are delicious. Very good area for its scenery, jogging and leisure. In the room you can find a cell phone to use during your stay; very useful to make and receive calls, search maps and other things.

Plussat: Fantastic hotel. Staff very friendly and helpful. Room was beautiful. Great place to stay.

Miinukset: Nothing. Its all positive.

Plussat: Best location at Xi’an, walking distance to 大唐不夜城 one of the most popular areas. Lots of restaurants nearby, it’s really convenient.

Plussat: The room was huge and came with every amenity possible. The staff went out of their way to help. The buffet meals were exceptional

Miinukset: I wish China would allow internet and things like instagram, but that is not the hotel's fault.

Plussat: During our stay in Xian, we took an overnight trip to Huashan. Upon our return, we realized we forgot to ask for our deposit (200 yuan) back from the hotel at Huashan. Amanda made the special effort to contact the hotel and get our deposit transferred back. Thanks, Amanda.. great service!

Plussat: spacious room, good level spa, good breckfast, good design of the hotel, helpful staff

Miinukset: non professional service in lobby bar - destroyed dessert but served anyway (with my complain),

Plussat: The location is great and the views are simply stunning. You can't go wrong with any of the selected views in the list of rooms. All of the usual suspects are nearby: Starbucks, Pizza Hut, ect. as well as some premium restaurants near the hotel. The location is good enough where you can choose between a premium meal experience, or a humble meal and filling. It is a bit far from the metro, if that matters. It's a good 5 - 10 minute walk to the nearest station. Honestly, Xi'an is small enough that you can get around by taxi easily. You can save 50 - 100 RMB by taking the metro from this location directly to the Xi'an North Railway station without changing lines. In fact, it's faster and I suggest that if you are not encumbered. The piano bar in the hotel is quite nice, although a little empty at times. The service was excellent and the "Red Hands" room service was accommodating and friendly. The laundry service was prompt and quick. You will get a premium experience here. The room was really clean and the maid service does a great job each and every day. Fantastic job guys.

Miinukset: The WIFI was laughably bad even if you are only accessing Baidu. I couldn't do anything and had to rely on my cell phone for internet service for my PC. If you are traveling for business and absolutely need the internet, look elsewhere. A very surprising thing was the inconsistency of the shower's water temperature levels. At times, the water would suddenly jump to scalding hot as I was using it. If this was a budget hotel, I could forgive it. However, I payed a premium price for this room and I was very disappointed with a detail like this being overlooked especially with most everything being so good.

Plussat: Good location however the side gate is closed at 11pm which is a bit too early since there is much happening at the furong xintiandi

Miinukset: Staff at the main door does not know how to get a taxi in for guest. He looks puzzled and apparently does not know what to do when we requested a taxi to be waved in for us. Such standard definitely does not match 5 star in any parts of the world.

Plussat: The hotel is so beautiful and clean. There are lots of restaurants near by ,the metro is only about a 5 minute walk .

Miinukset: Food in club lounge tended to be s little cold but other than that perfect

Plussat: We stayed for 4 nights in March and loved practically everything about the hotel. The overall design of the hotel, its elegant decoration, and its sheer size is meant to impress, and it does. We liked the location - situated a bit off the busy center but in a quiet, upscale part of town with a beautiful park and gardens all around, and yet, still easy to access by Metro. The restaurant serves very good food, and the breakfast is excellent. The small cakes and pastries at breakfast are like those in a fine Parisian pastry shop -- the best I've had for any breakfast buffet in any 5-star hotel (and I've been to many all over). The staff service is good, and there is always someone at the reception who speaks good English. Paloma, who heads the Guest Experience team, is simply wonderful and very welcoming. The personal attention she gave us, we appreciated very much. The hotel is large and sprawling, and the rooms spacious and tastefully decorated, with a firm bed and comfortable pillows. On our last morning, as we had to leave early to get to the railway station, they packed us breakfast bags to go, including hot coffee. For the price we paid, this Melia exceeded our expectations. The quality of the Melia service far exceeded that of a very upscale hotel in Beijing for which we paid almost 3 times the price for an exclusive club room. I had stayed in other hotels of the Melia chain before, but this was the most beautiful, and had the best service I've experienced. If I were to return to Xi'an, I would not hesitate to stay here again.

Miinukset: The quality of the bathroom amenities (shampoo, soap, etc) could be improved (maybe more "natural", or boutique brand?). No clear signs or indications of facilities or layout map of the hotel, e.g. swimming pool. As the hotel is huge, with several wings, and beside a mall, without any sign and lack of lighting in some large halls we passed, made it so much more confusing. We wanted to try out the pool on our last evening, but despite going all around, we failed to find it.

Plussat: this hotel has an awesome location close to shops and loads of restaurants. the breakfast was amazing and the selection was overwhelming. this hotel was the best of all the hotels we stayed in during our visit to china

Plussat: + The location is great (although not central) as it is close to some of the nicer areas in Xi'an. + The hotel is very clean and well-maintained. + Rooms are very comfortable.

Miinukset: - Several staff members did not speak English well and it was a challenge conveying some issues that we faced.

Plussat: One of the best selections I've ever experienced

Plussat: Comfortable and spacious room, pleasant location (not in the centre, but in a very nice part of Xian)

Plussat: Near the subway.

Miinukset: Rooms and furniture where quite used, but good part is that it was clean and with no unwanted insects.

Plussat: Very near to metro station.

Plussat: I'm surprised that other travellers rated this hotel only 5.8. We nearly missed it because of bad score. It's a good hotel at good location (close to the train station and the Wall), staff is friendly and helpful (they could spead English!!!). The room is warm and comfortable. They let us use their public space (which is spacious at each floor) before our departure time.

Miinukset: I myself feel satisfied with this hotel. It exceeds my expectation.

Plussat: Location is pretty good if you want to be next to the train station. But remember it's the old train station, the Fast G and K trains don't go there, that one is close to the airport.

Miinukset: It's an average hotel, nothing special, nothing too comfortable but nothing wrong with anything.

Plussat: The pool is really nice and very few hotels in Xi'an have a outside pool.

Miinukset: Food and drink services by the pool area could be better as very limited.

Plussat: Lovely rooms and good location for visiting T Army

Miinukset: Nothing

Plussat: Secluded and tranquility, away from the city

Miinukset: A bit pricey

Plussat: Reason for staying here was to have close access to the Terracotta Army. Spa facilities were very good and plenty of other activities in the area. Great selection of national and international dishes in the restaurant. Had a hotel car for the day with driver (Ms Sung) never felt safer being driven in China, and that's after 60+ visits.

Miinukset: Needs a quite relaxing bar that doesn't have a singer trying to sing at 130 dbA, and that also serves a G & T.

Plussat: It is kids friendly place with the huge kids playground and marry go round! The hot spring and spa are very clean and nice. The service is great. Every staff is very kind and friendly.

Miinukset: The carpet and bench of the bathroom have the old stains.

Plussat: Nice room, modern design and facilities. Helpful staff, many speak English. Easy access to an excellent hot springs on site, which may cost extra (168 yuan/person/day) if not included in reservation package. Totally worth it to pay for it. Easy access by taxi to Terra Cotta warriors. Good value for the price paid, just be ready to pay for use of services, restaurants, etc throughout the hotel, which is typical of a western style resort/spa facility. All in-house services include charge of additional 16% in total in services fees.

Miinukset: The back of the room faced a large courtyard which was very nice, however, noise transmits very easily across the courtyard; our stay included a Friday night and there were some loud individuals drinking that we could hear late into the night. Also, we happened to have a stay preceding Halloween, which apparently included some big party that the hotel was throwing and having rehearsals for beforehand. This was a very loud affair, including blasting bass that disrupted both our massage as well as our time at the outdoor hot springs.

Plussat: Nothing Maybe George at the concierge was the only helpful person.

Miinukset: Very poor service experience. Nothing arranged, ordered was ever respected. We have lost one complete afternoon/evening of visiting Xi’an city due to staff incompetence. No help from management either when problems arrived. No any compensation offered neither. Probably the worst ever hotel experience in all Asia...

Plussat: Breakfast was great. Location was Okay.

Miinukset: Language was the only issue I faced rest every thing was fine.

Plussat: about everything else, service was nice, it was clean, they helped you with Questions they provided a Cityplan, except for cloths you dont need to bring anything, free Water, a milk each day.

Miinukset: The bed was kinda Chinese style Hard if you like a Hard Matress you dont mind this negative post.

Plussat: The hotel staff, especially Ms. He Rui Man, who worked at the front desk, were friendly, well informed, and exceptionally helpful with every request, sometimes anticipating what I would need before I thought to ask. I asked for her Chinese name so that I could write a comment and express my favorable review. In addition, the hotel facilities, themselves, are of the highest quality. Housekeeping was excellent. A jammed window was fixed within minutes. This was an exceptional experience. The food served at the breakfast and evening buffet, was wonderful. I could not be more pleased.

Miinukset: My only concern was the cost. It seems they only provided expensive, high value items on their menu. Light meals or snacks did not seem to be available.

Plussat: The roads beautiful

Miinukset: No shopping areas

Plussat: Clean comfortable rooms in excellent location

Miinukset: Nothing to dislike

Plussat: Staff name 王欢 at front desk who is friendly, willing to help with, manager on duty also knows well for surrounding sightseeing information which save time for us to get sufficient local information.

Plussat: Good location

Miinukset: The view

Plussat: Big and clean room, very close to site seen and food street, breakfast is great, lots of variety to choose from, taste is also good, less salt less sugar, receptionist Ivy at front desk is very helpful.

Miinukset: Shower head water too weak

Plussat: The staff at the reception desk went above and beyond helping us with our needs. Being from the States, we found it a bit difficult with getting transportation. The staff resolved these issues for us. This hotel is in a great location. It is very clean and comfortable. Book here if you are staying in Xi'an. Additional comment: If you are going to Xi'an to see the Terra Cotta Soldiers, plan to stay in Xi'an a day or two more. This is a great city with lots going on.

Plussat: Language is an issue

Plussat: Room was nice. Location was good- or can be bad because too close to Muslim street, a tourism place. You can't get real good food there. Traffic can be very bad all day long. beddings look clean.

Miinukset: Breakfast is not included. We paid 68/ person. Carpet was dirty. Stains all over.

Plussat: The staff were exceptional.

Miinukset: WiFi connection was poor

Plussat: Excellent hotel. Splendid, personalized service. Great atmosphere. Central location.

Miinukset: Too pricey

Plussat: We visited this city to see the Terra Cotta Warriors. The hotel was located in a good and secure area close to shopping, restaurant and near the East Gate of the old town wall. Staff were nice and accommodating. Room was clean and well appointed. We did have a problem with no hot water and they moved us immediately with a room upgrade. Most staff speak some English, which is very appreciated. Didn't use the pool, but had dinner in the Italian restaurant. Good Chinese red wine we tried. Manager's drinks in the afternoon are a MUST!

Miinukset: Once night we returned from a local food tour and we were under the impression there was a bar upstairs. When we were met at the elevator, it was with, "there's a bar downstairs" however there were other patrons drinking there. After some conversation with one of the staff (in black) asking why we can't be here, she agreed and we sat down and they took our order. We felt very uncomfortable that we were not the type of clientele (white) they wanted in that room. We were happier at the bar downstairs with nicer staff.

Plussat: Location and beautiful building

Miinukset: After being out for hours with a hotel car we came to find the room being cleaned only then. The same day there was no turndown service. The concierge service was dysfunctional and the concierge was not at all knowledgable and rather annoying.

Plussat: I like everything.

Miinukset: There is Nothing I didn't like.

Plussat: Good breakfast with local favor. A small musium about the history of the hotel.

Plussat: The hotel was clean and the facilities where in good condition

Miinukset: I was very disappointed as it is an international hotel and yet 99% of the staff could not speak English. I stayed in the Sofitel Legend in Hanoi and it was spectacular and that is why I chose this hotel, but it really did not live up to the level of service I got in Vietnam.

Plussat: Great location, excellent restaurants. White Glove service from concierges.

Plussat: very good location ,nice Staff If you wanted to visit the old city this is the best choice

Plussat: They have free afternoon tea and I like it very much. Just a good moment to rest before going out for dinner.

Miinukset: The water temperature of the bathtub is lukewarm only. I asked them to fix it, but they didn't show up.

Plussat: Upea hotelli. Todella ystävällinen ja palvelualtis henkilökunta. Erittäin monipuolinen aamiainen.

Plussat: There is a resting sofa bed.

Miinukset: Breakfast can be improved by adding more variety.

Plussat: New,nice design and view

Miinukset: nothing

Miinukset: The stay was almost fine except for one thing - I paid in advance the whole expense online here at booking,com, however I was charged repeatedly when I got to the hotel. The receptionist insisted that it was only booking fee I paid online and it would be returned to me when I checked out. It turned out that 2 weeks after I checked out the money was still not back, and thus I called the hotel. They looked into that and promised me that they would return me the money on that day. So if I did not call, they would never do that? But the funny think is on that day the money was in fact not back on my bank account. I called the hotel again and this time the processing time may take up to one month - why made it so inconvenient for customers? I paid twice and I could not even get my own money back on time - why did I have to wait for that and what happened I needed this amount of money myself? For this point, I do not think that I will stay at Hyatt again.

Plussat: The hotel is close to a park and a shopping mall. It is great for those who would like to go for a run or do some grocery shopping in the morning/evening.

Miinukset: The hotel is huge. It is a long walk to the main entrance. Other entrances are not staffed, so not very useful. The facilities are fine, but somehow lack of maintenance or consideration in terms of design. For instance, 1) the shower switch has no handle. When I had shower gel in my hand, I was unable to switch it on. 2) The door to the balcony is connected to the air conditioner (for the sake of energy saving). Due to lack of maintenance, when we arrived, we were not able to lock the door, hence the air conditioner could not be turned on. 3) The bathroom has an automatic lighting system. Whenever someone enters the bathroom, the light turns on automatically. Funnily, after I turned it off at night, one tiny step of me leaving the bathroom would trigger the sensor and the light turned back on. Therefore, the light was on for the entire night, which was really annoying.

Plussat: Outstanding customer service and the overall atmosphere of the facility

Miinukset: Nothing on the bad side

Plussat: The hotel design and staff was really good, specially for the interior decoration. Also the shower was really good and room size. Staff help me always with transportation and to organize a trip to the terra-cotta warriors. It was good.

Miinukset: I didn't like the following: -TV was not working good, I had a lot of problems with the control remote, also the channels were all blurry and bad reception. -The room service had not all the food in the menu -At the check out they made a problem with the return of the credit card deposit.

Plussat: The location, the view, the staff, the club room and the overall feel of the hotel.

Plussat: Bravo

Miinukset: Nothing

Plussat: One of the best Hotels in Xian,location is great prices also fair. Highly recommendable

Plussat: Amazing Hotel, great location to see the sights of the city. Amazing Bar/Restaurant on the top floor. Would definately stay there again.

Plussat: Breakfast was very good, room was great and the staff very efficient & friendly

Miinukset: The lobby bar is too formal and uncomfortable feeling & has very few of the beers listed on the menu

Miinukset: Even though there are foreigners staying in this hotel, poor english even in reception, breacfast, lunch etc focused only on chinese

Plussat: Very good location lots of food options around

Plussat: Fantastic hotel with great in room dining options as well as on site restaurant options. The staff were very friendly and helpful and there was always someone who could speak English which was good.

Miinukset: The gym and pool are advertised as being 24hrs on bookings.com but unfortunately they are actually only open 6am -10pm, so I didn't get to use them on this trip.

Plussat: Excellent breakfast, friendly staffs and big family room. New hotel and sparking clean room.

Miinukset: Hotel is a bit too far from place of interest. Hotel didn't provide kitchen towel. Hotel nearly charge me for the coffee stain on bathroom towel.

Plussat: The bed is comfy. The hotel looks clean.

Miinukset: The public toilet is disgusting. The Chinese restaurant food is not good. The room bathing room is not properly segregated. Not everyone likes this open concept. We have to go out from the room if someone is bathing.

Plussat: Everything, specially the staff and the apartment, comfortable and big.

Miinukset: It would be nice to have a swimming pool

Plussat: It was a very nice hotel with very friendly and helpfull staff. Ideal for family’s with small kids!

Miinukset: Although it didn’t say online there was a swimming pool (after checking afterwards) , i was expecting there was a swimming pool (just the level the hotel is) but It was still under construction. Everything is very new and i had the feeling it still had to find it’s place!

Plussat: We traveled with kids and families. Fairway place Xian provides excellent services from the airport pickup point till we left the hotel. We are very happy with the hotel apartment facilities, cleanliness, and of course attentive staff.

Plussat: I like space and comfort of the room, bed sheets

Miinukset: Breakfast - poor choice

Plussat: Comfortable and great location with lovely friendly staff

Miinukset: Nothing

Plussat: Breakfast

Miinukset: NA

Plussat: They upgraded our room .. to a deluxe suite ..it was a great experience .

Miinukset: It will be better if they have more variety of continental food .. as we can’t eat authentic Chinese .. but we eat non-veg . Even then we could not eat much in the breakfast .

Plussat: Big room. Comfortable bed. Close to metro. Nice receptionists whom help us few times.

Miinukset: Noisy room near ours; the isolation seems not be enough for noisy people. Non-smoking room but smell of cigars. Mosquito during one night.

Plussat: The staff were excellent and very accommodating, Food was good, location was good for us. loved the greeting when we arrived and the staff were very friendly.

Miinukset: nothing It was all very good. tours were good.

Plussat: Big and quiet room, comfortable bed, good location close to metro station. Kindly given a gift of fruit and wine as birthday gift. Reception staff efficient with organising taxi.

Miinukset: Breakfast and dinner buffet ok but not good considering the cost. WiFi stopped working for hours and when staff were asked about this, they would say only that it "maybe wouldn't work for a long time." It was eventually fixed, but it was a lot of hassle. Whilst staff tried to be helpful, continuous phone calls and knocks on the door to apologise were an unwanted and unnecessary disturbance of the peace. Staff not as knowledgeable with tourist info as expected.

Plussat: Amazing hotel. Next to subway station. Very clean and friendly stafs.

Plussat: Clean and comfortable. Very close to the subway (a plus). Most staff spoke English and they were very helpful and professional.

Miinukset: N/A

Plussat: I like almost everything including the breakfast

Miinukset: Still feel the smoke coming from the AC duck even I reserved a non-smoking room