Xi'an hotellia

Plussat: Excellent location and service

Plussat: Breakfast was great, and the view from the room was amazing. The staff is absolutely great, super friendly and made me feel comfortable. I hope to come back here one day.

Miinukset: Roomservice quality was average. I ordered food and received my order without a plate and no cutlery (they brought later). The minibar is empty, products could be ordered through Wechat. There is a swimming pool, but it's a very long walk from the room!

Plussat: Located in a new area at south of the city, close to shopping malls, parks and the arts district. Only 20 minutes walk to the Great Wild Goose Pagoda. The staff is very friendly and the room is spacious and comfortable. Dinner and breakfast (buffet style) are delicious. Very good area for its scenery, jogging and leisure. In the room you can find a cell phone to use during your stay; very useful to make and receive calls, search maps and other things.

Plussat: The variety of the breakfast is amazing varies from Asian to Western allowing a lot of choices to choose from. The location of the hotel itself sit exactly where we wanting to visit. Furthermore, other citywise location are within taxis and Metro reach which is very convience too.

Miinukset: The swimming pool is alocated at the ground floor level (1 level below the lobby level) at the very far end of the hotel. which is way too far to walk from the guest room lift/elevator.

Plussat: The staff are friendly and helpful.

Plussat: The check-in gentleman reviewed my reservation and gave a free upgrade! The room is clean and comfort. We were given one free breakfast/happy-hour coupon for the whole family. We tried the breakfast which has nice selection. The people working there are super nice and helpful - thank Yura, Gavin Han and Jianjun Liang for there great services! We will go back this hotel again for next trip.

Plussat: We love the location and the room is clean and beds are comfortable. Excellent value for money.

Miinukset: Breakfast choices can be improved especially for overseas visitors.

Plussat: Our room upgrade was great but the friendliness of the staff was over the top awesome! Everywhere we turned the staff was so friendly and helpful. Really exceptional! Cafe, Front Desk, Lounge, Housekeeping, Porters, all superb!

Miinukset: Silly, but the light switches in the suite were difficult to read!

Plussat: A. The hotel is just next to hype surroundings, i.e. (1) Tang dynasty walk (full of eateries, entertainments etc.); this pedestrian walk will lead to the Wild Goose Pagoda. (2) walkable distance to Tang Dynasty garden where you can watch light shows, and many more interesting touristy places. B. The hotel staffs may not be able to comprehend / converse fluently in english, but they are really helpful and courteous. They went to many miles to help me sorting out my daily outings (i.e. booking shaanxi museum ticket, etc.). C. The room is marvelous, which comes with separate room for clothings. Beddings are top notch, and design of the room is refined. No hint of smoke smell at all. I would recommend you opting for room not facing the entertainment road if you prefer quieter night.

Miinukset: Apart from it being far from the Xian CBD/ fortification/ railway, nothing much that I dislike about this hotel. It meets my expectation. Generally, value for money.

Plussat: This is a big and beautiful hotel with kindest staff, delicious food and thoughtful service at great location. Highly recommend to everyone. Especially thanks to staff Angel Zhong and Mengjiao Sun.

Plussat: Location was okay, that’s about it.

Miinukset: Old and very tired building. Rooms were tiny, dark, and dingy with no views. Service was disappointing. Put us on a smoking floor even though we requested otherwise when booking, people smoking in their rooms and in the hallway. air conditioning didn’t work, only the fan, pool was tiny and had about 40 peoples in it which made it very full and unappealing. We asked for a second key card but they said they couldn’t provide as they were running low on key cards, really?! Concierge was very young, when we asked him to call us a taxi, he said he’d do it from his phone which meant he’d be charged via his phone, implying we’d have to pay him. We asked why he couldn’t call a taxi from the hotel phone, he couldn’t explain and called the manager (btw, we speak Mandarin, albeit a bit broken, but no issues in Shanghai or Beijing). The manager then called us the taxi. Granted it was golden week here, and the staff were perhaps overwhelmed, but disappointing.

Plussat: Room was huge, clean and comfortable. Great value for money.

Miinukset: We booked the hotel specifically because it had a swimming pool. However, the swimming pool was closed due to maintenance.

Plussat: Location

Miinukset: Room Price

Plussat: Nice location, nice room, friendly staff

Miinukset: Everything was fine

Plussat: The staff at check-in was most helpful, in particular Willin. He carefully listened and took the effort to address my concerns. While the hotel is located some distance away from the key tourist attractions, there is a subway station right at the front of the hotel, which makes all the key attractions easily accessible.

Miinukset: Please be aware that there are two groups of rooms. Some rooms are refurbished and very nice while some others are not and may feel a little dated.

Plussat: The reception staff were very courteous and willing to assist in any way possible. The hotel is right next to a main metro stop so I was able to get to many of the historic spots such as the Giant Wild Goose Pagoda real easily even in the snow. Nice and comfortable... Not impeccably clean but sufficient.

Miinukset: Room service was a bare minimum and the chef wasn't always there so I couldn't order certain items all the time. The bus shuttle that the hotel provided to the airport after checkout had the rudest bus driver I ever ran across... And I've been around many rude ones before.

Plussat: Great location. Fantastically comfortable bed and well appointed large rooms. Good WiFi almost high speed. The hot springs are a must. Only 15 minutes from the warrior site so very easy to be there early and avoid the crowds. Great spa too.

Miinukset: Nothing

Plussat: comfortable bad and wonderful bath tub. helpful staffs.

Miinukset: few FLYS in the room and really hard to call taxi or didi here.

Plussat: This hotel is super luxury. Rooms were amazing. Extremely good value for money. We had the evening buffet which again was excellent. Can recommend highly. Great location for Terra-cotta warriors.

Miinukset: Nothing

Plussat: It is kids friendly place with the huge kids playground and marry go round! The hot spring and spa are very clean and nice. The service is great. Every staff is very kind and friendly.

Miinukset: The carpet and bench of the bathroom have the old stains.

Plussat: Pros: - very close to huashan and the Terra-cotta army - Almost perfect - loved the space - lovely room, very spacious with a large balcony - the design of the hotel is picturesque to say the least, it was incredible - food was decent and enough choices - loved the hot spring, it was super fun

Miinukset: Cons: - 10:30pm drilling and 11pm hammering... that’s just crazy - (follow up) the staff did everything they could to compensate the mishap, and they made a lot of efforts. - still, communication could be done better so that those pounding noise doesn’t happen in the middle of the night. - seriouly though, everything else was perfect.

Plussat: We spent 4 nights in this hotel. The room was perfect: clean and a beautiful bathroom. The buffet was incredible every night and the staff very helpful and friendly. We tried the spa and the massages were professional and wonderful.

Plussat: Nice room, modern design and facilities. Helpful staff, many speak English. Easy access to an excellent hot springs on site, which may cost extra (168 yuan/person/day) if not included in reservation package. Totally worth it to pay for it. Easy access by taxi to Terra Cotta warriors. Good value for the price paid, just be ready to pay for use of services, restaurants, etc throughout the hotel, which is typical of a western style resort/spa facility. All in-house services include charge of additional 16% in total in services fees.

Miinukset: The back of the room faced a large courtyard which was very nice, however, noise transmits very easily across the courtyard; our stay included a Friday night and there were some loud individuals drinking that we could hear late into the night. Also, we happened to have a stay preceding Halloween, which apparently included some big party that the hotel was throwing and having rehearsals for beforehand. This was a very loud affair, including blasting bass that disrupted both our massage as well as our time at the outdoor hot springs.

Plussat: We love almost everything about this hotel. We live in Xi’an and do a little staycation every now and then and Angsana is our favorite. The location is good. It’s out of the hustle and bustle of town but it’s easy to get there if you want to explore Xi’an. The terra-cotta army is very close by and so is Huaqing and Lishan mountain. Room is big and comfortable, enough space for extra beds for the kids. Breakfast and diner buffet both are excellent. The cakes and pies are the best we ever had in China. There is a shopping center in walking distance if you want some other options for food. The hotel is very kids friendly. Great play room with toys, television and craft material. There is an indoor playground with ball pit as well but you need to pay extra. Swimming pool is especially great during summer months when outside pool is open. They have lots of floating devices and water guns available to play with. Officially you need to pay for using them I think but we never did. Staff is very friendly and do all they can to make your stay comfortable. If you are looking for a nice comfortable place outside of the city this is where you want to be!

Miinukset: There is a lot of cold air coming into the swimming pool which means it is freezing cold when you are wet from swimming. Our kids very often had blue lips because of the cold. It would be great if something could be done about that because other than this it’s a great pool (this problem of course is only in winter, during summer it’s comfortable). Spa is very expensive for Chinese standards). Maybe the quality is so good it’s worth it but we couldn’t afford trying out.

Plussat: Very convenient location, the reading room in the lobby was very impressive. Lots of choice for breakfast, the staffs there are very friendly and always be there to serve you. Also, they offered us a room upgrade because they didn't have the twin beds room when we checked in.

Plussat: Our stay at the Gran Melia was wonderful! We received an upgrade due to booking through booking.com which allowed us a range of extras such as late check out, complimentary drinks and snacks and included breakfast in the room rate. The staff on Red Level, especially Tanya and Alsa, were fantastically helpful and made our stay very comfortable. The room was very comfortable and the food was great.

Miinukset: Nothing.

Plussat: The customer service on the red floor was excellent. Tanya, Maggie, Sandra, Ailsa, Moses and Daisy were all very friendly and helpful. Tanya was especially helpful. The hotel itself is very attractive, the rooms large and comfortable. The Spanish restaurant in the lower level was also excellent. The hotel is a pleasant walk to several parks as well as some of the local attractions.

Miinukset: I can't think of anything I didn't like.

Plussat: The staff were very friendly and helpful. They’re the major reason we liked about our stay. The lounge service was a nice surprise too. You could have a mini breakfast in the morning and some snack if you come back early. They even had some nice souvenirs for us to take home! Mr Dong from the Red Level was nice enough to offer advice and help with arranging the luggage service as well as booking the transportation for our trip to the airport. The concierge service was great too. In short, the people had made this place great. Thank you!

Miinukset: The smell of smoking lingered in the public bathroom on main floor outside of the restaurant. Some of the bath towels used in the guest room have frayed and may need to be replaced. The doors to the unoccupied meeting rooms could be closed if the lights are off so it’s not weird to walk pass dark rooms before you reach your guest room.

Plussat: We stayed at Gran Melia Xian for a few days, and it made our holidays much better. Being at the hotel has been a wonderful experience, from facilities to the staff, who offered a luxury service at anytime. I would like to thank specially the Red Level team: Maggie, Tanya, Moses, Ailsa and Alvaro, who made our stay perfect. We will come back!

Plussat: Moises, the Red Level receptionist has been very kind and helpful with all our questions and needs ... Thank you very much

Plussat: For someone who is used to B&Bs or "modest" hotel chains this was a taste of the high life. There was a bath and the room had both coffee sachets and a Nespresso, all of which I've found are in short supply in China. Excellent mattress and pillows. Requires a taxi to the centre of Xi'an but considering the size of the hotel and the peaceful environment this was a plus.

Miinukset: All good.

Plussat: The staff were exceptional.

Miinukset: WiFi connection was poor

Plussat: The staff from chief concierge to the gardener! They all go out of their way to make you feel welcome! The comfort of the guests come first and they delivered! Definitely will go back and will recommend it to others! Forgot to mention the free happy hour (very happy indeed!) and excellent restaurant menu!

Miinukset: Can't think of any.

Plussat: Everything was perfect

Miinukset: I didn’t have enough time to enjoy all the beautiful facilities

Plussat: Wonderful service, very pleasant staff

Miinukset: nothing

Plussat: I like everything.

Miinukset: There is Nothing I didn't like.

Plussat: Pros: - A class of its own - Very nice decor - Large room - Free mini bar (including alcohol) - Free happy hour that is like dinner with unlimited drinks (wow)

Miinukset: Cons: - Didn’t like the upgrade approach first thing we entered the hotel (¥500+ per night per room for a connecting door...) - (this is minor but annoying) the toilet seat doesn’t fit the toilet bowl, so every time to sit on it, it will made a click sound and sunk your butt down an inch to the side... with all the toilets in the hotel), that sudden motion got me every time.

Plussat: They have free afternoon tea and I like it very much. Just a good moment to rest before going out for dinner.

Miinukset: The water temperature of the bathtub is lukewarm only. I asked them to fix it, but they didn't show up.

Plussat: Near the subway.

Miinukset: Rooms and furniture where quite used, but good part is that it was clean and with no unwanted insects.

Plussat: Very near to metro station.

Plussat: Location is pretty good if you want to be next to the train station. But remember it's the old train station, the Fast G and K trains don't go there, that one is close to the airport.

Miinukset: It's an average hotel, nothing special, nothing too comfortable but nothing wrong with anything.

Plussat: The pictures are many years old. The hotel needs a serious renovation.

Miinukset: Rooms are run down

Plussat: We were upgraded to a suite without asking; staff was eager to please but due to limited English skills problems arose throughout; good breakfast buffet; clean; excellent location centrally located within walking distance to bell tower, walls, Muslim quarter

Miinukset: Constructive criticism : staff was efficient but due to limited English skills found it difficult to communicate. I speak English & Cantonese, the staff speaks Mandarin and very little English. If hotel wants more Western English speaking clients, hire a concierge and 1 clerk who is fluent in English.

Plussat: Clean comfortable rooms in excellent location

Miinukset: Nothing to dislike

Plussat: Staff name 王欢 at front desk who is friendly, willing to help with, manager on duty also knows well for surrounding sightseeing information which save time for us to get sufficient local information.

Plussat: Big and clean room, very close to site seen and food street, breakfast is great, lots of variety to choose from, taste is also good, less salt less sugar, receptionist Ivy at front desk is very helpful.

Miinukset: Shower head water too weak

Plussat: The staff at the reception desk went above and beyond helping us with our needs. Being from the States, we found it a bit difficult with getting transportation. The staff resolved these issues for us. This hotel is in a great location. It is very clean and comfortable. Book here if you are staying in Xi'an. Additional comment: If you are going to Xi'an to see the Terra Cotta Soldiers, plan to stay in Xi'an a day or two more. This is a great city with lots going on.

Plussat: Language is an issue

Plussat: Room was nice. Location was good- or can be bad because too close to Muslim street, a tourism place. You can't get real good food there. Traffic can be very bad all day long. beddings look clean.

Miinukset: Breakfast is not included. We paid 68/ person. Carpet was dirty. Stains all over.

Plussat: Upea hotelli. Todella ystävällinen ja palvelualtis henkilökunta. Erittäin monipuolinen aamiainen.

Plussat: There is a resting sofa bed.

Miinukset: Breakfast can be improved by adding more variety.

Miinukset: The stay was almost fine except for one thing - I paid in advance the whole expense online here at booking,com, however I was charged repeatedly when I got to the hotel. The receptionist insisted that it was only booking fee I paid online and it would be returned to me when I checked out. It turned out that 2 weeks after I checked out the money was still not back, and thus I called the hotel. They looked into that and promised me that they would return me the money on that day. So if I did not call, they would never do that? But the funny think is on that day the money was in fact not back on my bank account. I called the hotel again and this time the processing time may take up to one month - why made it so inconvenient for customers? I paid twice and I could not even get my own money back on time - why did I have to wait for that and what happened I needed this amount of money myself? For this point, I do not think that I will stay at Hyatt again.

Plussat: The hotel is close to a park and a shopping mall. It is great for those who would like to go for a run or do some grocery shopping in the morning/evening.

Miinukset: The hotel is huge. It is a long walk to the main entrance. Other entrances are not staffed, so not very useful. The facilities are fine, but somehow lack of maintenance or consideration in terms of design. For instance, 1) the shower switch has no handle. When I had shower gel in my hand, I was unable to switch it on. 2) The door to the balcony is connected to the air conditioner (for the sake of energy saving). Due to lack of maintenance, when we arrived, we were not able to lock the door, hence the air conditioner could not be turned on. 3) The bathroom has an automatic lighting system. Whenever someone enters the bathroom, the light turns on automatically. Funnily, after I turned it off at night, one tiny step of me leaving the bathroom would trigger the sensor and the light turned back on. Therefore, the light was on for the entire night, which was really annoying.

Plussat: new hotel and very large rooms, excellent facilities

Miinukset: I am staying at the Grand Hyatt Shenyang which is very similar to the Hyatt in Xian. I booked this one through a local company and got 40% less rates than booking.com for the Hyatt I paid for at Xian. That is quite disappointing because I thought I get a good discount thru booking.com

Plussat: Outstanding customer service and the overall atmosphere of the facility

Miinukset: Nothing on the bad side

Plussat: The hotel design and staff was really good, specially for the interior decoration. Also the shower was really good and room size. Staff help me always with transportation and to organize a trip to the terra-cotta warriors. It was good.

Miinukset: I didn't like the following: -TV was not working good, I had a lot of problems with the control remote, also the channels were all blurry and bad reception. -The room service had not all the food in the menu -At the check out they made a problem with the return of the credit card deposit.

Plussat: The location, the view, the staff, the club room and the overall feel of the hotel.

Plussat: Bravo

Miinukset: Nothing

Plussat: One of the best Hotels in Xian,location is great prices also fair. Highly recommendable

Plussat: This is a true five star hotel. My room was beautiful. The breakfast was excellent. I was sorry that I could only stay one night.

Plussat: Great facilities such as roof top bar and restaurant, pool and spa, also a great breakfast buffet selection.

Miinukset: Hotel situated on a busy main road / high-way and roundabout intersection, so had to travel everywhere by car, we didn’t feel able to walk around and explore the area.

Plussat: Amazing Hotel, great location to see the sights of the city. Amazing Bar/Restaurant on the top floor. Would definately stay there again.

Miinukset: Even though there are foreigners staying in this hotel, poor english even in reception, breacfast, lunch etc focused only on chinese

Plussat: Very good location lots of food options around

Plussat: Fantastic hotel with great in room dining options as well as on site restaurant options. The staff were very friendly and helpful and there was always someone who could speak English which was good.

Miinukset: The gym and pool are advertised as being 24hrs on bookings.com but unfortunately they are actually only open 6am -10pm, so I didn't get to use them on this trip.

Plussat: Everything, specially the staff and the apartment, comfortable and big.

Miinukset: It would be nice to have a swimming pool

Plussat: It was a very nice hotel with very friendly and helpfull staff. Ideal for family’s with small kids!

Miinukset: Although it didn’t say online there was a swimming pool (after checking afterwards) , i was expecting there was a swimming pool (just the level the hotel is) but It was still under construction. Everything is very new and i had the feeling it still had to find it’s place!

Plussat: We traveled with kids and families. Fairway place Xian provides excellent services from the airport pickup point till we left the hotel. We are very happy with the hotel apartment facilities, cleanliness, and of course attentive staff.

Plussat: Beautiful apartment, nice furniture, comfortable beds, very spacious, kitchen had everything, superclean, silent... just perfect!

Plussat: I like space and comfort of the room, bed sheets

Miinukset: Breakfast - poor choice

Plussat: Breakfast

Miinukset: NA

Plussat: Comfortable and great location with lovely friendly staff

Miinukset: Nothing