Xi'an hotellit Yanta

Plussat: Upea hotelli. Todella ystävällinen ja palvelualtis henkilökunta. Erittäin monipuolinen aamiainen.

Plussat: There is a resting sofa bed.

Miinukset: Breakfast can be improved by adding more variety.

Miinukset: The stay was almost fine except for one thing - I paid in advance the whole expense online here at booking,com, however I was charged repeatedly when I got to the hotel. The receptionist insisted that it was only booking fee I paid online and it would be returned to me when I checked out. It turned out that 2 weeks after I checked out the money was still not back, and thus I called the hotel. They looked into that and promised me that they would return me the money on that day. So if I did not call, they would never do that? But the funny think is on that day the money was in fact not back on my bank account. I called the hotel again and this time the processing time may take up to one month - why made it so inconvenient for customers? I paid twice and I could not even get my own money back on time - why did I have to wait for that and what happened I needed this amount of money myself? For this point, I do not think that I will stay at Hyatt again.

Plussat: The hotel is close to a park and a shopping mall. It is great for those who would like to go for a run or do some grocery shopping in the morning/evening.

Miinukset: The hotel is huge. It is a long walk to the main entrance. Other entrances are not staffed, so not very useful. The facilities are fine, but somehow lack of maintenance or consideration in terms of design. For instance, 1) the shower switch has no handle. When I had shower gel in my hand, I was unable to switch it on. 2) The door to the balcony is connected to the air conditioner (for the sake of energy saving). Due to lack of maintenance, when we arrived, we were not able to lock the door, hence the air conditioner could not be turned on. 3) The bathroom has an automatic lighting system. Whenever someone enters the bathroom, the light turns on automatically. Funnily, after I turned it off at night, one tiny step of me leaving the bathroom would trigger the sensor and the light turned back on. Therefore, the light was on for the entire night, which was really annoying.

Plussat: new hotel and very large rooms, excellent facilities

Miinukset: I am staying at the Grand Hyatt Shenyang which is very similar to the Hyatt in Xian. I booked this one through a local company and got 40% less rates than booking.com for the Hyatt I paid for at Xian. That is quite disappointing because I thought I get a good discount thru booking.com

Plussat: Outstanding customer service and the overall atmosphere of the facility

Miinukset: Nothing on the bad side

Plussat: The hotel design and staff was really good, specially for the interior decoration. Also the shower was really good and room size. Staff help me always with transportation and to organize a trip to the terra-cotta warriors. It was good.

Miinukset: I didn't like the following: -TV was not working good, I had a lot of problems with the control remote, also the channels were all blurry and bad reception. -The room service had not all the food in the menu -At the check out they made a problem with the return of the credit card deposit.

Plussat: The location, the view, the staff, the club room and the overall feel of the hotel.

Plussat: Bravo

Miinukset: Nothing

Plussat: One of the best Hotels in Xian,location is great prices also fair. Highly recommendable

Plussat: Excellent breakfast, friendly staffs and big family room. New hotel and sparking clean room.

Miinukset: Hotel is a bit too far from place of interest. Hotel didn't provide kitchen towel. Hotel nearly charge me for the coffee stain on bathroom towel.

Plussat: Nond

Miinukset: None

Plussat: The room was big and comfy. Staff were amazing, from front desk right through to restaurant staff. The neighborhood is very safe and the location is great, within walking distance to shopping mall and restaurants. There is also a large park across the road.

Plussat: The staff was very welcoming, friendly, cheerful and extremely helpful. I stayed at this hotel last year and I have seen a huge improvement in staff development and confidence levels when interacting with international guests.

Plussat: The black-out curtains and bed. The housekeeping service was good, the only ones who spoke English

Miinukset: The elevator stopped working, the phone in the room didnt work, noone at reception spoke English, the air conditioner in the hotel lobby stopped after 9PM, the booking from booking.com wasnt understood by hotel upon checkin. The executive lounge food and drinks were poor.

Plussat: Only perfect

Plussat: The hotel room is fantastic and nicely decorated. Spacious with electronic curtain and toilet. You can select a comfortable pillow that suits you and get whatever you want like yoga mat and straight hair iron. The only low rating goes to the location. There is only a Starbucks around. Have to take a taxi or walk long if you need to find another restaurant outside the hotel but the food in Hyatt of coz won’t disappoint you. The live band performance at bar is also wonderful too. Enjoy so much when I was there.

Plussat: The room / suite was enormous and we could relax in comfort. The service from the concierge Miles was incredible, pure class. Nowhere else did we receive such a high level of service during our trip to China where we stayed at numerous five star luxury hotels

Plussat: The facility is good and the staff is very nice. The location is convenient.

Plussat: Good breakfeast & friendly gym staff, but uncomfortable check in experience

Miinukset: poor check in experience, I tried to re-book the hotel directly at the counter the next day 1st May, but was told by a lady (probably a manager on duty) that there is no room left and I have to find a hotel nearby myself. Surprising in 2minutes later I found 6 rooms were available at Grand Hyatt Xian (the same hotel) online so I booked and got checked in with the same lady. But I did not received any explanation, and she even made her own cell phone call (about two minitues) and back to the check in process, without any explanation...

Plussat: This is thé most beautiful hotel I have ever stayed! And i am spending app 50-75 nights per annum in hotels. The stunning contemporary architecture with eye for the slightest detail all with a link to the ancient history of China’s silk route is just second to none. It is both an treat for the eye as it is comfortable and practical. I felt like ZEN from the first moment I entered the lobby until i left... and leaving was just very hard to do...

Miinukset: Leaving

Plussat: the luxury feel like a real 5 stars hotel

Plussat: The hotel was really nice and modern, the pool was also very nice. The room was huge and the bathroom was amazing.

Miinukset: If you're going to use the pool, you need a swim cap. this is a normal rule in China but normally nice hotels will have some for borrowing or hire. This hotel told me to pay 99 yuan to buy a cap!

Plussat: b/f were up to GH standard but bread station tasted like outsourced, staff were courteous and friendly,

Miinukset: room was a suite w/o Nespresso machine only supplied after asked, bedroom was too big felt like some furniture were missing, hotel was 1/2 hr from downtown w/o subways only can rely on taxi or Di Di if you got the APP,

Plussat: Breakfast was fantastic and had all that you would expect catering to both eastern and western tastes to a high standard. Gym, pool and spa facilities were all excellent. The gym in particular was 24 hours open and incredibly clean. All the staff were incredibly friendly and eager to help out.

Miinukset: Toothbrush bristles came off in my mouth when brushing. Everything else was excellent so that took me out of the feeling of luxury. Each ride to the main city sites (wall & muslim street( was a 50 rmb taxi without much recourse to take public transport.