Xi'an hotellit Xincheng

Plussat: The staff were exceptional.

Miinukset: WiFi connection was poor

Plussat: The staff from chief concierge to the gardener! They all go out of their way to make you feel welcome! The comfort of the guests come first and they delivered! Definitely will go back and will recommend it to others! Forgot to mention the free happy hour (very happy indeed!) and excellent restaurant menu!

Miinukset: Can't think of any.

Plussat: Everything was perfect

Miinukset: I didn’t have enough time to enjoy all the beautiful facilities

Plussat: Wonderful service, very pleasant staff

Miinukset: nothing

Plussat: I like everything.

Miinukset: There is Nothing I didn't like.

Plussat: Pros: - A class of its own - Very nice decor - Large room - Free mini bar (including alcohol) - Free happy hour that is like dinner with unlimited drinks (wow)

Miinukset: Cons: - Didn’t like the upgrade approach first thing we entered the hotel (¥500+ per night per room for a connecting door...) - (this is minor but annoying) the toilet seat doesn’t fit the toilet bowl, so every time to sit on it, it will made a click sound and sunk your butt down an inch to the side... with all the toilets in the hotel), that sudden motion got me every time.

Plussat: They have free afternoon tea and I like it very much. Just a good moment to rest before going out for dinner.

Miinukset: The water temperature of the bathtub is lukewarm only. I asked them to fix it, but they didn't show up.

Plussat: The best bar man in China Mr. William!

Plussat: the guest room is very comfortable and the breakfast is very good , especially the very very friendly manager and she is cute and professional . i will choose here again next time sorry girl , i did not have your name. thanks for everything, lovely girl.

Miinukset: It's perfect

Plussat: Good location, the staff, and comfortable rooms. Great stay!

Miinukset: Nothing to highlight, really pleasant stay

Plussat: I have a suite room. Room is very well maintained.

Miinukset: Nil.

Plussat: Room was nice but the heat and stuffiness spoilt my entire stay :(

Miinukset: The room temperature could not be changed!! It was steaming in the room!

Plussat: The swimming pool was great and the food was good.

Miinukset: The staff except for one excellent person were not very helpful or knowledgeable

Plussat: Fabulous hotel for the price charged.

Plussat: Hotels conveniently located.

Miinukset: I made a booking for 3 persons (1 couple and 1 child of 12 years). They gave me 2 separate rooms which was mentioned on the confirmation mail (so no surprises). However the 2nd room was 6 rooms apart. I asked them how do they expect a child to stay 6 rooms apart. They pretended its the fault of booking.com when the booking clearly mentioned 1 coupe and child. 2nd day the manager came and gave us the neighbouring room which was a much larger upgraded room. This was a nice gesture from the manager.

Plussat: Great hotel, spacious room, excellent breakfast buffet.

Miinukset: It wasn’t always easy to find a staff member who speaks English.

Plussat: Beds have more western mattress solid but not hard. Close to the subway. Staff found another staff member that could speak English to help order taxi’s. We checked on late but they kept the kitchen open for us.

Miinukset: We registered with breakfast included, the website is not working so when we arrived we had to add the cost of breakfast. Not many vegetarian options on the buffet. Checking out they were not able to have the final bill ready.

Plussat: Room is very big and bathroom also spacious and clean. good place to stay in Xian, staff can communicate in English and helpful. restaurant also good. overall its good and value for money.

Plussat: Easy for transport

Plussat: Clean and open lobby

Miinukset: Local restaurant only has private rooms, no dinning area or visible menu. English restaurant has very little to choose, price is high and they also charge service fees.

Plussat: Breakfast

Miinukset: Air conditioner is hard to control manually.

Plussat: Bus stop and subway station very close to the hotel. Many shops and cafes along the main street around the corner. The muslim district is not far away - a good opportunity to taste local food.

Miinukset: The hotel does not suit the four stars category. Everything in the room is very old and not clean, especially the carpet. The window obviously has been NEVER cleaned. The sewage water in the shower accumulated at one side. The most unacceptable was the condition of the the restaurant: dirty old carpet-covered floor, tables with table clothes washed probably several weeks ago last time, distastful and cold tea and coffee. The meal variaty is poor for the annouced category of the hotel, and all the meals are from the chinese cuisine: it means, in this sense the hotel is NOT an international one.

Plussat: Location is great, metro station right at the corner, and walking distance from Zhonglou. Practical and comfortable room arrangement.

Miinukset: There is no telephone at the reception, they cannot make a call to inquire for you. Staff was not too bright. The hotel is a bit old, that would be no problem as long as it is well maintained, but we had two rooms and they were dirty. The shower gel was watered. The ventilation system was bad, I could smell it if people were smoking in other rooms. Our rooms were reeking of previous smoking too.

Plussat: Clean room, helpfull staff

Miinukset: Staffel speaks very little English.

Plussat: nothing I like

Miinukset: 1. Not even 3 star hotel (your web rate 4 star) 2. It·s name same as a famous shanghai hotel that will fool lot of people 3.real bad in everythings 4. will not go anymore

Plussat: The room itself was very nice and spacious, and the property was close to the Muslim Quarter, many restaurants, and the bell tower. I liked the restaurant connected to the hotel as well— delicious and affordable.

Miinukset: Where do I begin? Our taxi driver had a hard time of finding the hotel because I guess they’re in the process of renaming or something because all their signs call it the Waystar hotel instead. When we first arrived at 5pm to check-in (surrounded by tons and tons of Caucasian foreigners), the front desk people, despite working at a hotel with the word “international” in its name, couldn’t speak a lick of English. I don’t mean they couldn’t converse. I mean they didn’t know basic words key to their jobs like room key, laundry, and toilet paper. On the bright side, they did try and communicate with us using google translate rather than completely ignore us like our hotel did in Beijing. However, one of the first things they tried to communicate with us was “We Change you to standard room, ok?” We are 3 grown adults who booked a 3 bedroom family room like 5 months prior. I replied in google translate, “We want 3 beds.” They shuffled around for a while and made phone calls before telling us to wait in the lobby because they were currently cleaning our room. Reminder, it’s 5pm and they’re JUST NOW cleaning our room. In total, we had to wait about 30 minutes from it all to finally get to our room. The room itself is pretty nice, but there’s no where to hang towels and we were only given half a roll of toilet paper with no replacements in our bathroom. When we ran out, we combined it with our trip to the front desk to get laundry detergent to use their laundry machines. They told us a bellboy would bring up both in 5 mins to our room. We wait 30, nothing. We go back down and try again. Same response, same result. By that time, it was too late to do laundry (as there’s no dryer so you have to hang your clothes to dry and the laundry room closes at 10pm). So we asked the next morning before our tour. After we returned 8 hours later, the toilet paper was in the room, but not the precious laundry detergent.