Xi'an hotellit lähellä Beilin Museum

Miinukset: Staff weren't happy to answer questions and mostly ignored the guest and talked amongst themselves. Bathroom door was sliding and creaky. Shower was visible in the room apart from a curtain that pulled up/down by the person in the room.

Plussat: Great location! Friendly staff

Miinukset: Reception doesn’t speak any English. A thousand deposit for what??? Fried eggs on the same pan as bacon,...

Plussat: Fantastic location, very central and only a short walk to Muslim quarters, street market, small pagoda as well as both towers (bell and drum). The rooms were relatively clean, and most staff spoke English. The staff were kind and friendly they helped resolve all our issues very quickly and helped us find the local attractions as well as recommending good places to eat that were more local and tourist.

Miinukset: Even though we were in non smoking rooms, people were smoking outside our door and had previously smoked in the rooms, there was cigarette burns on the side. The staff were friendly and moved our rooms the interiors had the same issues but no people smoking outside at least. The restaurant was also lacking in both quality and quantity, it felt like the kitchen staff didn't know what they were doing, but with such great food outside that was not an issue The rooms also did not have windows and the heating was permanently on, but if you plan to explore like us that isn't an issue.

Plussat: Staff name 王欢 at front desk who is friendly, willing to help with, manager on duty also knows well for surrounding sightseeing information which save time for us to get sufficient local information.

Plussat: Location near to Metro and Muslim Quaters

Miinukset: Bathroom and toilet design

Plussat: Good location

Miinukset: The view

Plussat: Big and clean room, very close to site seen and food street, breakfast is great, lots of variety to choose from, taste is also good, less salt less sugar, receptionist Ivy at front desk is very helpful.

Miinukset: Shower head water too weak

Plussat: The staff at the reception desk went above and beyond helping us with our needs. Being from the States, we found it a bit difficult with getting transportation. The staff resolved these issues for us. This hotel is in a great location. It is very clean and comfortable. Book here if you are staying in Xi'an. Additional comment: If you are going to Xi'an to see the Terra Cotta Soldiers, plan to stay in Xi'an a day or two more. This is a great city with lots going on.

Plussat: Language is an issue

Plussat: Room was nice. Location was good- or can be bad because too close to Muslim street, a tourism place. You can't get real good food there. Traffic can be very bad all day long. beddings look clean.

Miinukset: Breakfast is not included. We paid 68/ person. Carpet was dirty. Stains all over.

Plussat: Location, HH executive lounge & breakfast

Miinukset: N/a

Plussat: Good location, the staff, and comfortable rooms. Great stay!

Miinukset: Nothing to highlight, really pleasant stay

Plussat: Great location. Comfortable hotel. Good facilities. Pool was great. We were offered an upgrade on check in for an extra 700RMB for our stay and it was well worth it. Included breakfast, late check out, happy hour and afternoon tea in the executive lounge. Luna deserves a special mention for her help with finding a fabulous local noodle place for lunch and her patience with the younger members of our group. She was a real credit to the Hilton team

Miinukset: Nothing. Just a shame that having booked through Booking.com, I wasn’t able to register the stay for Hilton points.

Plussat: The property was so beautiful and staff was very helpful. They haloed arranges a driver to take us to Terra-cotta warriors for the whole day including stops along the way. The Happy Hour and Afternoon tea was also amazing if you can make the time. We didn’t have the breakfast but I’m sure would have been amazing too. I really appreciated the decor in the lobby, very elegant and historical references.

Miinukset: None!

Plussat: Location is great, concierge service was excellent!

Miinukset: The room seems damp and smelt of dampness everyday when we returned to the hotel.

Plussat: Break fast should have the vegetarian and non-vegetarian sign on the food counters. It is said the world is not conducive for the vegetarians.

Miinukset: The room had a glass window for the toilet which we did not like and the food did not have the sign.

Plussat: Nothing

Miinukset: My husband and myself stayed at Hilton 4 nights. After a tiring, long and delayed flight we checked in and the room was terrible.. old and dirty, bathroom smelled like an ashtray (it was a non smoking room) they changed our room , but still it was too far from Hilton Hotel standards (don’t trust the pictures at all!!!), every time we had shower in our slippers, because the floor In the shower never looked clean. Western restaurant was terrible as well, even the menu is full of food stains. Every night we had dinner at Chinese restaurant in the hotel, it was very hard to find English speaking waiter and make the order (even though there are pictures), each night it was only us and maximum 1 more table occupied, for this amount of clients the service is extremely bad and slow. Food is ok Last night we had our usual dinner at Chinese restaurant and after we asked for the bill , manager came to our table, interacted our conversation to inform us that our deposit has been finished and we need to add more deposit (at the reception of the hotel). This behavior is extremely rude and unprofessional. The high light of the trip is in-room dining in the morning of our check out , which we were waiting since 6:00am to 6:30am , it never arrived and when we left the room we found out that our order(a door menu which you fill up, put outside and staff supposed to collect it before 3:00am) was never collected. So we left hungry.. We travel a lot around the world and China and this is the first time we experienced such a bad service in a 5 start worldwide known Hotel.

Plussat: Hospitality Comfort and facilities of room Nice concierge service

Plussat: Excellent location within City walls Good breakfast with both Asian and European choices.

Miinukset: Their advertising literature stated 5min. from Xian station. Misleading as trains from Beijing stop at Xian North, which is 40 min by taxi. Apart from this, excellent

Plussat: The location was great. Breakfast was very expansive.

Plussat: Very good breakfast with large variety of dishes. Central location, close to transportation. Friendly staff. On site boutique shop and coffee shop

Miinukset: No international news channels on cable TV

Plussat: Room was remodeled and clean. Bed and linens were clean and comfortable. I ordered room service a couple times and it was fast and good. They prefer you pay cash for it though. Location cannot be beat. Walkable distance to subway to Bell & Drum Towers, South Gate, and Muslim Quarter street market.

Miinukset: I made the mistake of not specifying a Non Smoking room and my whole floor smelled so smokey all the time. I had to keep the fan on in the small toilet room in my hotel room because the cigarette smoke from other room(s) was filtering into mine via the fan. This hotel is nothing fancy but it was safe, clean, and had a great location. The bell attendants were great at getting me a taxi when needed. As a solo female traveler it was good for my trip.

Miinukset: Room is very small. Staffs are not interested to help us find a bigger room for change. Not even had eye contact when we enquiried We moved out on the second day.

Plussat: The location was pretty good. Walking distance to the Bell Tower and Muslim Quarter. . The breakfast buffet was good, It was also reasonable, but we went in the low tourist season. The staff was helpful. The rooms were average, but comfortable. I would stay here again.

Plussat: Breakfast was great and they had plenty of coffee. They even provided to-go cups.

Miinukset: The price I was quoted by booking.com was not exactly what I was charged. The room had a "mini bar", but there was nothing in it.

Plussat: Not a lot really it is a nice hotel but the location didn't really suit us

Miinukset: They completely messed up our accommodation charges and they were very reluctant to change it and said I could change it upon checkout but that would require me to go over the total situation again, it was very frustrating and I am still not convinced that it was fixed to our satisfaction. I would not stay here again although the property is very nice, they did not offer an apology even though I had the correct paperwork they charged me differently

Miinukset: Strange bathroom arrangement with toliet and shower.

Plussat: Nice hotel in a good location.

Miinukset: Staff absolutely bad; we risked losing the train to Chengdu because they refused to call a taxi even if I asked for the service early in the morning. Absolutely rude at the desk they weren't able to manage a simple transfer from the hotel. Even if the hotel is located in the city center many employees don't speak English!

Plussat: Excellently located hotel with great facilities and comfortable rooms.

Plussat: The employee were really nice and helpful. The room was sooo big (I was upgraded) Perfect location

Miinukset: Old equipments Gym is very little and opens too late in the morning if you want to go work after

Plussat: Space, cleanness, friendly staff.

Miinukset: Maybe a little more entertaining facilities

Plussat: Value for money, the family room was spacious and it is clean. Maggie was very helpful and her english is acceptable. SHe tried her very best to explain in English.

Miinukset: It looks abit rundown but still acceptable.

Plussat: Spacious family room. Easy walk to Muslim food street, drum tower, and market stalls. Very good value for the location!

Miinukset: Street side rooms were subject to 6 am call to prayer loud speaker noise. Room was dated and stains on places on the carpet.

Plussat: What I found most amazing was the Assistant Manager Ms Maggie who was extremely helpful and went out of her way to help us when we needed it the most. The hotel was clean and the hotel employees were friendly. The restaurant food was reasonably good.

Plussat: Swimming pool was clean. Location was near the Bell Tower and most places within the inner city wall could be reached for less then 10 yen. It has useful Seven11 type convenience store within 2 mins area. Airport taxi could be arranged for 150 yen. Breakfast at reasonable price. Unlike other hotel the lobby was ready to help you in English.

Miinukset: Nothing

Plussat: we could check in early (before 12h am) clean quick helpful staff (except trying to arrange alternative for swimming pool which was not available - see further)

Miinukset: the main reason why we booked this hotel was because the information on the facilities said there was a swimmingpool. however when we arrived the hotel told us that the swimmingpool and gym were closed for maintenance. the kids were really disaoppointed. we asked the staff whether they could contact a befriended nearby hotel with swimming pool, but they were unwilling .to do so. we tried to cheer up the children and suggested to go to the club on the top floor with nice view on the whole city and tennis, chess and table football facilities as this was mentioned in the information booklet on our room. also here would be a sauna. all that appeared old information

Plussat: I really enjoy the services provided by the hotel, the cleaning staffs were very friendly and did a good job. traveling in the summer, we needed to have our clothes washed and the returned was the same day. i especially loved the slippers provided by the hotel...!!!

Miinukset: the phone line wasn't working the entire 2 weeks we stayed there. couldn't call the front desk, couldn't call for the laundry service, couldn't use the phone at all.

Plussat: Very friendly staff - and very helpful

Miinukset: No bar

Plussat: Great room, comfy bed and we had crazy view of the city from the window. Most of the stuff knows english and tries to help. Very nice breakfest (but not the coffee). Near the hotel there is nice chinese restaurants.

Miinukset: The location isn't the best but not bad! It was about 15 minutes walk from the subway and 20 minutes walk from the bell tower. (The taxi in x'ian very cheep so it's not really a problem)

Plussat: He hotel was in a location with 2 others and the breakfast the Sofitel, included with my stay, was nice. The staff was super friendly and helped us line up our trip to the Terra-cotta Warriors, as well as help us find our way locally.

Miinukset: The beds were very firm for my standards, but I've found that to be common in China. Also, the air conditioning did not appear to cool as well as I had wished, however, I have also found this to be true in China, so I don't believe it was an issue with the hotel.

Plussat: The position. The nice staff.

Miinukset: WIFI DO NOT WORK!!! It’s not possible when you pay for this kind of hotel. Old forniture.

Miinukset: Poor lighting in rooms, especially bathroom

Plussat: Good location and ok price. Comfy beds but both bedrooms and common areas need deep refurbishment. Awful service

Miinukset: Front Desk / "Concierge" completely useless when asked standard questions such as best way to visit Terracota Warriors or nice restaurants in the area. Didn't expect that from one of Accor's upscale brands. They even tried to trick us by reconfirming that public buses (CNY14 roundtrip) didnt go to Terracota anymore (and offered us a friend's taxi instead - CNY500), which turned to be completely untrue. Thanks that we decided to "risk it" and proved Internet's info to be 100% accurate (there are at least 3 straight buses to Terracota museum from Railway Station, which is a 20 min walk from the hotel). Disappointed at the personnel, which is definitely not up to the standards of the brand.

Plussat: Lovely hotel, nice room with a huge comfy bed. Breakfast was super.

Miinukset: Nothing

Plussat: Convenient and comfortable in staying

Plussat: Location is practical, pretty close to city centre. Also a supermarket and mall are nearby. Grand mercure has no swimming pool but the Sofitel nearby has and can be used.

Miinukset: Hotel info mentions that rooms have air conditioning but really the ventilation system is more like a fan. With 40 degrees outside rooms never got cool. After several remarks and housekeeping investigation, we received a stand alone airfan in each room. The food of the chinese restaurant on the compound ( consisting of multiple buildings and hotels) was good.

Plussat: Muutamat henkilöt osasivat jonkun verrran englantia, He olivat täysiä kymppejä. Mutta kun suurin osa ei osannnut, oli hankaluuksia.

Miinukset: Kielitaidon puute haittasi. Siis englannin kielentaito, Varsinki respasa jossa oletin sitä löytyvän.

Miinukset: Pool closed

Plussat: Reception staff tried their best. The restaurant was closed so they let us go to their sister hotel within the complex.

Miinukset: It was quite dated and breakfast the 2nd day was a little tired looking. Doors and walls were not sound proofed therefore you could easily hear people in the corridors.

Plussat: Great value for money. A beautiful hotel with very friendly and helpful staff. The King sized bed was the biggest we’ve ever slept in and the room was comfortable and nicely furnished. We always appreciate a good chair to sit in.

Miinukset: No negatives in our view

Miinukset: Old hotel, carpet and bathroom door was damaged. Minibar was not refilled, deposit much too high. Would be 3 star hotel in Austria.