Xi'an hotellit lähellä Beilin Museum

Plussat: Beautifully designed comfy rooms, breakfast was great and moroccan food main courses was great too

Plussat: One of the best hotels I have ever stayed. A hotel in China which serves three kinds of Birger Muesli at breakfast is definitely topnotch. Also good croissants and great fried rice with beef (also for breakfast). Perfect beds and spotless. Reception and concierge helped me out with some small matters!

Miinukset: Dark hallways and tasteless hotel design. Next time they should try fresh young dutch or scandinavian designers.

Plussat: The comfort of the room and the quality of the fittings

Miinukset: The price of extras

Plussat: a luxury hotel with a rich delicious buffet

Plussat: Excellent accomodation, large room with nice bathroom, friendly staff. Good food in the available hotel restaurants. Executive service is very good and value for money. (breakfast and happy hour)

Miinukset: The location of the Sofitel is at a prestigeous lane / square but you cannot just walk out for a meal or shopping. The nearest by shops and restaurants are a 20 minutes walk from the hotel so you need transport to go there (which is available at low prices (tuktuk type of transport). Another thing, we had looked forward to visit the Japanese "Koi " hotel restaurant, but during golden week early October they closed half of the hotel Sofitel restaurants, and Koi was not open.

Plussat: The staff are very helpfull. I got ill during our stay and they arranged a doctor immediatelly and were very helpfull. They also upgraded us.Food is excellent and facilities are great and the hotel is very central.

Miinukset: Only that when they say the breakfast closes at 10h30 they mean it and will start cleaning and removing things around you 5 minutes before the time and clearing off the buffet.

Plussat: Central to everything. Easy access. Very friendly and helpful staff. Very comfortable in every way. We stayed another night.

Miinukset: Swimming pool was out of order. Ladies spa was out of order. Mens Spa water was too cold. Steam room was far too hot it could not be used. Showers drains were blocked causing flooding. Poor. Hopefully this was a one off.

Plussat: Quality of the hotel room. Services & Facilities.

Miinukset: Service in restaurant

Plussat: Room Service was excellent, Room very comfortable and Hotel staff wonderful.

Plussat: the hotel is form the top of the offer

Miinukset: poor (sound) isolation of the room

Plussat: The hotel is very well located next to the city wall and a nice area... the room was very comfortable, clean, the service was fantastic and the breakfast was great!

Plussat: It was clean and close to the city wall/activities.

Miinukset: This is not a 4 or 5 star hotel by western standards. At best it is a 3 star hotel. Additionally, when we checked in the front desk clerk took forever to check us in and continuously let other things interupt her while she should have been attending to us. The price for the breakfast and afternoon buffet at the hotel's restaurant is way overpriced with the limited selection they have. The bathrooms are outdated and small. The hotel didn't have electrical adapters for travelers. Additionally, when I called the front desk for an iron board it took 3 calls before someone understood what I was asking for. In fact, I even provide the Mandarin name for "iron" which is "tang" and the front desk person still didn't understand.

Miinukset: Overall did not match up to description on internet. Part of good hotel chain, but staff spoke very little English. Food in club lounge felt old.

Plussat: Good location, very friendly personnel, not a problem to communicate in English. Interesting building with internal yard.

Plussat: swiming pool, Gym room and Staff who can speak English

Miinukset: Staff

Plussat: room was smoke-free and not even smelling of smoke

Plussat: Room was nice. Location was good- or can be bad because too close to Muslim street, a tourism place. You can't get real good food there. Traffic can be very bad all day long. beddings look clean.

Miinukset: Breakfast is not included. We paid 68/ person. Carpet was dirty. Stains all over.

Plussat: Room was remodeled and clean. Bed and linens were clean and comfortable. I ordered room service a couple times and it was fast and good. They prefer you pay cash for it though. Location cannot be beat. Walkable distance to subway to Bell & Drum Towers, South Gate, and Muslim Quarter street market.

Miinukset: I made the mistake of not specifying a Non Smoking room and my whole floor smelled so smokey all the time. I had to keep the fan on in the small toilet room in my hotel room because the cigarette smoke from other room(s) was filtering into mine via the fan. This hotel is nothing fancy but it was safe, clean, and had a great location. The bell attendants were great at getting me a taxi when needed. As a solo female traveler it was good for my trip.

Plussat: The location was pretty good. Walking distance to the Bell Tower and Muslim Quarter. . The breakfast buffet was good, It was also reasonable, but we went in the low tourist season. The staff was helpful. The rooms were average, but comfortable. I would stay here again.

Miinukset: Strange bathroom arrangement with toliet and shower.

Plussat: The best thing about the hotel was the value we received for our money. The room was beautiful, on a high floor (10), an excellent buffet breakfast was included, access to the club lounge (coffee, tea, water, cookies, computers available) was included, cable access to internet was available in the room, and several dining and drinking options were available on the lobby level.

Miinukset: Did not like that there were no convenience stores to purchase a bottle of wine or chocolate nearby. Also, the toilet did not flush that well, and it took a long time to refill the tank.

Plussat: The location was just opposite the bell tower and from the reception area was expecting a nice room. Unfortunately we didn't get a room with a decent view, but it was clean. The staff were helpful and when we called with a couple of minor issues, there were no problems.

Miinukset: Smoking was allowed in most areas of the hotel which meant stinking hallways. They had the most disgusting breakfast room with filthy chairs and sticky tables, the only thing that saved it was the omelette made by the chef which was nice.

Plussat: Location, location, location.

Miinukset: Bathroom. Small, needs updating and new caulk and grout.

Plussat: The location is the only good thing about this hotel.

Miinukset: The service at this hotel is beyond horrible!!! The staff has no idea what customer service is. To start, the reception people do not greet you when you approach them. They do not smile or even say hello. They just stare at you. The young man at the reception when I arrived (looked like the manager, name was Patrick Zhang) could not find my reservation made via booking.com. He never apologized for this. He asked me for the print out. He said he would match the rate. But the rate he gave me was higher which according to him was because of a 15% tax. But my booking.com reservation printout says there is no tax at this location. Every employee I met was rude and had no clue what customer service means. The English spoken is pretty much zero.

Plussat: Excellent services at the hotel - particularly the tours. Was so easy to book a tour to the terracotta warriors. Did not have to waste time wandering around the city looking for a tourist office. All services were provided at the hotel.

Plussat: Large room, with perfect view. Very clean, great service. Travel services available in the hotel to arrange guided tour to Terra Cotta museum.

Miinukset: In chinese hotels, internet costs too much.

Plussat: Very convenient position at centre of Xi An. All facilites you would expect from a good international hotel.

Miinukset: Staff helpful but, as usual in China, a bit po-faced and unsmiling.

Plussat: A very good hotel, truy higher than 3-star one. Good english-speaking staff, great central location, good and clean rooms, soft beds. Breakfast were good (both chinese and western style), but a bit too expensive (50 RMB)

Miinukset: NONE!