Xi'an hotellit lähellä Beilin Museum

Plussat: the city of Xian is charming and has lots to experience besides the terra cotta soldiers.

Miinukset: Quite expensive for the service provided Rooms were ai-conditioned freezingly cold and it took 2 days to get to an acceptable temperature (without putting on the heating

Plussat: Excellent hotel. Splendid, personalized service. Great atmosphere. Central location.

Miinukset: Too pricey

Plussat: Breakfast was lovely - nice to choose items from an A-la -carte menu as well as buffet. Friendly staff in restaurant. Great happy hour drinks and snacks. Beautiful room with great size bathroom, and lovely bathtub. Walking distance to drum and bell towers.

Miinukset: Would be nice to have an outside sitting space to have drinks in the evening.

Plussat: The property itself is GRAND. The building is magnificent. You get bottler service 24/7 and everyone at the property is very helpful and they try their best to understand and satisfy your needs. The rooms are extremely comfortable and the bedding is out of this world. The breakfast is AMAZING. (For Chinese standards even at 5 star hotels)

Miinukset: We didn’t like the location as its far from the points of interests that we were visiting. Also the bathroom installations were great but the shower area looked like it hadn’t been well cleaned in a while.

Plussat: The entire staff couldn’t do enough for me. The room was service was fantastic. One of yet best I’ve stayed at.

Plussat: Good breakfast with local favor. A small musium about the history of the hotel.

Plussat: Upgraded to suite with in particular a beautiful bathroom

Plussat: Well managed and organized. Friendly and capable stuff. Very, very good impressions.

Plussat: Location, HH executive lounge & breakfast

Miinukset: N/a

Plussat: Everything

Miinukset: It was difficult comunicate with the customer servicer

Plussat: Great location. Comfortable hotel. Good facilities. Pool was great. We were offered an upgrade on check in for an extra 700RMB for our stay and it was well worth it. Included breakfast, late check out, happy hour and afternoon tea in the executive lounge. Luna deserves a special mention for her help with finding a fabulous local noodle place for lunch and her patience with the younger members of our group. She was a real credit to the Hilton team

Miinukset: Nothing. Just a shame that having booked through Booking.com, I wasn’t able to register the stay for Hilton points.

Plussat: The property was so beautiful and staff was very helpful. They haloed arranges a driver to take us to Terra-cotta warriors for the whole day including stops along the way. The Happy Hour and Afternoon tea was also amazing if you can make the time. We didn’t have the breakfast but I’m sure would have been amazing too. I really appreciated the decor in the lobby, very elegant and historical references.

Miinukset: None!

Plussat: Location is great, concierge service was excellent!

Miinukset: The room seems damp and smelt of dampness everyday when we returned to the hotel.

Plussat: Break fast should have the vegetarian and non-vegetarian sign on the food counters. It is said the world is not conducive for the vegetarians.

Miinukset: The room had a glass window for the toilet which we did not like and the food did not have the sign.

Plussat: Nothing

Miinukset: My husband and myself stayed at Hilton 4 nights. After a tiring, long and delayed flight we checked in and the room was terrible.. old and dirty, bathroom smelled like an ashtray (it was a non smoking room) they changed our room , but still it was too far from Hilton Hotel standards (don’t trust the pictures at all!!!), every time we had shower in our slippers, because the floor In the shower never looked clean. Western restaurant was terrible as well, even the menu is full of food stains. Every night we had dinner at Chinese restaurant in the hotel, it was very hard to find English speaking waiter and make the order (even though there are pictures), each night it was only us and maximum 1 more table occupied, for this amount of clients the service is extremely bad and slow. Food is ok Last night we had our usual dinner at Chinese restaurant and after we asked for the bill , manager came to our table, interacted our conversation to inform us that our deposit has been finished and we need to add more deposit (at the reception of the hotel). This behavior is extremely rude and unprofessional. The high light of the trip is in-room dining in the morning of our check out , which we were waiting since 6:00am to 6:30am , it never arrived and when we left the room we found out that our order(a door menu which you fill up, put outside and staff supposed to collect it before 3:00am) was never collected. So we left hungry.. We travel a lot around the world and China and this is the first time we experienced such a bad service in a 5 start worldwide known Hotel.

Plussat: Hospitality Comfort and facilities of room Nice concierge service

Plussat: Good location in central Xi'An with easy access to local restaurants / shopping malls & the airport shuttle bus stop within walking distance.

Miinukset: Our room had a very very strong cigarette smell.

Plussat: Very clean and close to some great shops and restaurants

Plussat: In city easy to go anywhere

Miinukset: Small room, not nice window view

Plussat: Great breakfast Excellent location Staff tried very hard to communicate in English and were very helpful

Miinukset: Windows needed a good clean .

Plussat: The location is perfect. Just 3-5 minutes from the metro and bus stops which got us to all desired locations. It is really easy to get around with public transport, though it would be preferable if you know at least a bit of Chinese. Right next to the hotel there are a few shopping malls and also a convenience store. The staff was nice, although they don't speak English and for some it might be an inconvenience.

Miinukset: There was a big difference between the first floor and every other one as quality. The room was not huge and the shower could be better.

Plussat: Clean

Miinukset: Room reek of cigarettes smell

Plussat: Very good value for money. Room was clean comfortable and quiet. Good shower with plenty of hot water. Great location - about 15 mins walk to City wall East Gate and about 20 mins walk to Bell Tower

Miinukset: Like most hotels I stayed at in China the smell of smoking permeates everything (but I have to admit that it wasn't too bad in my room). Their website was very difficult to negotiate as it didn't have an English version

Plussat: The stuff were nice,the room was clean and tidy.water was hot

Miinukset: The hotel is a bit far from from the center and from the rail station

Plussat: Hotel was beautiful. Staff was very attentive. I asked them before hand if they could make it more romantic. They really went above and beyond what I expected. I also got a great deal for the hotel. Mobile, deal of the day. Area was also nice, enclosed area, with other hotels, can use the nice pool in Sofitel, need a swim cap though. Very very satisfied overall.

Miinukset: Not really anything to do with the hotel, but many Didi drivers didn't think they could enter the property. So they parked outside the gate.... Not a big deal haha.

Plussat: The hotel has great location, 20 min walk to major attractions and near railway station/bus stops. The hotel receptionist staff amazing and welcoming, gave all necessary directions and gave good map. The facilities are a little outdated, but bed very comfortable and overall good value for money.

Miinukset: N/A

Plussat: Very calm environment, Good security.

Miinukset: Nothing.

Plussat: He hotel was in a location with 2 others and the breakfast the Sofitel, included with my stay, was nice. The staff was super friendly and helped us line up our trip to the Terra-cotta Warriors, as well as help us find our way locally.

Miinukset: The beds were very firm for my standards, but I've found that to be common in China. Also, the air conditioning did not appear to cool as well as I had wished, however, I have also found this to be true in China, so I don't believe it was an issue with the hotel.

Plussat: Great location, cosy and friendly staff

Plussat: lovely hotel clean and spacious rooms -Lovely staff and very helpful -Breakfast buffet is good quality

Miinukset: Bad points - this hotel is part of the other hotels on the same complex e.g. it states it has a restaurant and gym but they are in the Sofitel so when I wanted to use the fitness centre I had go to a different hotel which was inconvenient and we wanted to eat dinner at the hotel and were told we needed to go to the Sofitel but couldn’t charge to room as deposit paid wasn’t big enough so we just went back to room and ordered room service. Also when we got dropped off from the station on arrival the taxi driver was very confused where to go and dropped us at the Sofitel so we had to walk around to our hotel with our big bags - The location isn’t convenient it is a long walk from the sites and a taxi is needed but it is impossible to get a taxi from the hotel and you need to flag one down from the main road. We asked for a taxi to the goose pagoda and the concierge ordered us one and we waited ages. Eventually the concierge said sorry no taxi and indicated for us to walk to main road. We implied that it was very difficult to order a taxi by Flagging one down as we get a lot of refusals so he drove us in a buggy to the main road and hauled one for us but it took him a while! - Not best advise given on where to go for restaurant and bars guess language barrier and map provided wasn’t to scale or very useful

Plussat: Staff were very nice all of them all of them very helpful I strongly recommend it.

Miinukset: Nothing , about food room service is expensive.

Plussat: Lovely hotel, nice room with a huge comfy bed. Breakfast was super.

Miinukset: Nothing

Plussat: Location is practical, pretty close to city centre. Also a supermarket and mall are nearby. Grand mercure has no swimming pool but the Sofitel nearby has and can be used.

Miinukset: Hotel info mentions that rooms have air conditioning but really the ventilation system is more like a fan. With 40 degrees outside rooms never got cool. After several remarks and housekeeping investigation, we received a stand alone airfan in each room. The food of the chinese restaurant on the compound ( consisting of multiple buildings and hotels) was good.

Plussat: Beautiful hotel in complex with other Accor hotels. Facilities shared. Huge king size beds, very good breakfast, centrally located within old city of Xi’an.

Miinukset: Very long waiting at checkin and checkout and not because there were people before us...

Plussat: The location was excellent - very beautiful and convenient. The hotel had tons of old fashioned charm and was very comfortable. Loved staying there - highly recommended.

Plussat: Muutamat henkilöt osasivat jonkun verrran englantia, He olivat täysiä kymppejä. Mutta kun suurin osa ei osannnut, oli hankaluuksia.

Miinukset: Kielitaidon puute haittasi. Siis englannin kielentaito, Varsinki respasa jossa oletin sitä löytyvän.

Plussat: Location and good breakfast

Miinukset: Shower was dirty. Bed very hard. Had to wear borrowed swimming cap in pool (didnt in beijing). Should have spent more on sofitel

Plussat: clean and safe neighbourhood

Miinukset: a bit far from public transport

Plussat: Location and pleasant staff

Miinukset: No seating in the lobby area

Plussat: The Renmin Square area / complex of hotels is really quiet and still within the city walls of Xi'an. Although we had not booked breakfast a free coffee was provided to us. Breakfast at the Sofitel (for extra charge) was nice and looked like better value than the breakfast at the Grand Mercure. All in all the combination of hotels seems to bring some benefits when it comes to amenities and choice of restaurants/bars. All in all it is a solid opzion at a decent rate, but expect nothing fancy or even "Grand".

Miinukset: We were "upgraded" from Mercure to Grand Mercure (right next building) a day before our arrival. So we do not know how the Mercure actually looks like from inside. Checkin was rather difficult with them trying to charge us (about + 50% on the room rate) for an extra bed for our child which we had previously confirmed to be free of charge with the Mercure. The Grand Mercure seems rather antiquated and in need for modernization. For the pool you have to change building and go into the Sofitel. The staff at the pool was not welcoming at all and solely focused on policing the proper usage of bathing caps (or rather their sale at absolutely exorbitant rates). Still, when at the pool, half of the people there were not using them.In front of the hotel are a big group of taxi-touts waiting for you to overcharge you on trips to local tourist destinations. do not use them unless you know the going rates and are prepared to haggle!

Plussat: Room was very nice, breakfast quality exceeded our expectation, staff very friendly and we enjoyed pool and whirlpool a lot. Location is also very convenient.

Plussat: Amazing staff, they have arranged us with a transfer to the Emperor Qinshihuang's Mausoleum Site Museum one day before our departure for a relatively low price. Our driver turned out to be very professional, and he also showed us where we could get a guide at the Museum for only 150 RMB. So, in the end, it turned out that we paid less money than we would have if we took the tour online. They also had a fantastic breakfast. Wish I had more time to stay there for longer.

Plussat: Location, breakfast, service

Plussat: Excellent stay at this establishment, well run and convenient to all main attractions, worth every penny

Miinukset: The room was too warm.

Plussat: The Sofitel breakfast was the best part of the stay and made the inconveniences bearable. The staff was friendly and helpful.

Miinukset: It is an older hotel, the rooms were not well lit, the carpet was old and held a musty odor, there were not enough plugs for charging devices, there were no hand towels. The website said their location is 10 minutes from the train station. Based on this we gave ourselves an hour to get to the station and checked in. It was a 45 minute drive with traffic so we missed our train and all other trains were sold out so we did not receive a refund. It turns out there are two train stations but the one listed on the website is not for the speed train which most tourists will be taking!

Plussat: Breakfast & the facilities

Miinukset: The pool, so so... they could make better with it