Elmbank Hotel And Lodge

Cleanliness, size of rooms & friendliness of staff.

Despite saying that there was limited car parking OR parking on the street, on arrival on a Saturday afternoon, there were no car parking spaces (in the minuscule car park) & only permit parking on the road. The staff directed us to parking along a road about half a mile away. We only chose this hotel because they promised parking nearby so we were very disappointed. Only one hanger in the wardrobe. Asked receptionist for some more but these never arrived. Two ladies travelling together need more than one hanger! The hotel was beautifully decorated for Xmas but we were allocated a room in the Lodge, across the road, which did not have the same festive atmosphere. Again this was disappointing as we were visiting to experience the festivities in York. The rooms in the Lodge were ok but it does have the look of a hostel rather than a Lodge from outside & the communal areas are grubby & uninviting. It was a pricey 2 nights for the facilities that were available to us and I will not use this hotel again.