Elmbank Hotel & Lodge

Given a disabled room- despite not needing these facilities. Which meant a disabled bathroom that became a wet room and was permanently damp for duration of the stay, with rust clearly evident everywhere. The room was in the courtyard which I did not realise on booking this meant it was noisy and we had a permanent view of the laundry storage both dirty and clean as doors were permanently left open. The chaket area was noisy with other occupants and the noise of housekeeping throughout the morning as we ckearly had a room next to housekeeping storage as well. There is no car park(not an issue for us) as they have built these ramshackle chalets in what would be a car park which is just greed- the house is decorated beautifully and then you have Butlins type chalets in the car park... the main house itself is a completly diffrent standard of decor both in theme and quality. The disapointing room was complemented with repeated service requests which were ignored from the staff and a 1st morning breakfast that was a complete farce -under trained staff with a very limited product offer... clearly new staff who were polite but had absolutly no idea what they were doing and had never heard of a poached egg or a vegetarian option it was a 'full breakfast'- or nothing but they didnt actually know what a full breakfast was. ..by this point I had given up talking to the staff on reception who couldn't have cared less about our stay but someone must have 2nd morning a proper breakfast service was give with a full menu and was delicious BUT we paid the same for both nights/breakfast. I was incredibly disapointed by our stay. i tried to address several issues with recption throughout my stay and was either ignored or told we had got what we paid for...ive never encountered complacency and lack of customer care in a 'hotel' before.

most things! our room not what was booked- no one wants to see the dirty laundry from the hotel whenever they look out of a window not to mention the noise...and whilst having a disabled room is admirable and necessary able body people in such facilities is actually the opposite and meant we couldn't even fill up our water bottle and even the toilet paper was wet after a shower as the entire room became a wet room. we ended up buying more and keeping it in the bedroom. as well as buying our own bottled water as despite this being included in the room we never recieved any despite 4 requests over our stay.