Yuzawa hotellia

Plussat: beyond my expectations . onsen are bomb ,room is so cozy and confort and super clean moreover my room ‘s window can be opened to get a fresh cool air i really love it . ryokan ‘s decoration remains a 150yrs ago period .All of staff is very attentive with happy face ready for service from their heart they are very professional. dinner is so yummy. there is a shuttle van service to kagura ski resort too just8mins from ryokan.

Miinukset: no wifi at atll but i can overlook this tiny spot sometimes it s good to away from wifi

Plussat: It was absolutely heaven. Couldn't have asked for a better experience. The perfect remote onsen for a relaxing outdoor hot spring bath with snow.

Plussat: Great onsen place with fantastic outdoor onsen scenery. The staffs were attentive as it was more of a family run business. We had to cross a one lane bridge to the hotel which was fantastic as it overlooks the beautiful river. Free shuttle bus to the ski resort which was about 10 minutes drive away.

Miinukset: Couple of bugs dropping down from the ceiling lamp and crawling around our futon beds. Meals were quite bland can't taste any dashi stock in the soups. Internet was only available in the lobby not in the rooms which was very inconvenient.

Plussat: Most relaxing place I've ever stayed. Excellent staff and owner

Plussat: Location, Room, Facilities, Meal and Staff was excellent

Plussat: The hotel design

Miinukset: The temperature of air conditioner are not able to switch to cool air, the room is too warm, quilt cover are too warm. It has became very hot for sleeping. We ended up turn it off.

Plussat: My friend wanted to stay at at least one Ryokan during our stay and after long searches on booking.com I chose this one because of its proximity to the train station that was on a Shinkansen route. Staff: The staff was very nice and accommodating. Of all the properties we stayed this time around, this one had the speediest response when it came to contact. When I felt that despite its proximity to the train station having a shuttle would be advisable due to our heavy luggage, they immediately responded and picked us up at the train station with their little shuttle bus. Whenever I had a question, the response was near immediate. They also offered us a welcome drink Matcha tea and gave us a booklet with the house rules in English with cute drawings. I think if anything is to be commended about the hotel, it's the friendly staff. They also have a little souvenir shop with local and beautiful artisanal products. Facilities: Despite being old, the shower/bathtub was ok. We did have a fantastic view into the fish pond so we could see the koi fishes swimming around. I couldn't go, but my friend went to the public onsen and said it looked just like in the pictures. As she went rather late, there was practically no one around. Please keep in mind that each day they change the male and female onsen at around midnight. Cleanliness: Despite the stains from long use of the room, the room itself was spotlessly clean. They also asked us when we would head out to make sure the cleaning staff had enough time. Comfort: Thankfully there were also chairs and a table in a semi-separate area rather than only the flat table where you're supposed to sit kneeling. Location: There are a lot of small restaurants in walking distance, as is the rope way to nearby mountains. The train station is part of a Shinkansen route so if you have the JR Pass you'll have no trouble getting there.

Miinukset: Facilities: This being a Ryokan I expected the hard futons and pillows, but there was basically no alternative if you wanted to use a softer pillow to not twist your neck while sleeping. Our room was a Japanese style room, which was nicely set up but certainly had seen better days. There were stains on some of the walls and on the sliding screen at the window. Some stains were visible on the blanket as well, thought that was covered by a duvet. It certainly could do with a renovation. Comfort: As mentioned, the beds/pillows were super hard, which is however to be expected in a Ryokan. Having an alternative to the rock hard pillows would have gone a long way though. Location: Though it looks really near on a map, you may want to ask for the free shuttle if you're traveling with a lot and/or heavy luggage. T Value for money: I honestly kind of wish we had stayed the time we spent here in Tokyo. I think it just didn't fit what we were looking for. If it hadn't been for a little festival happening on the second day of our stay right at the street we were staying, I think we would've been bored out of our minds by then. The room didn't feel as though it was worth the money that they charged, considering it really could do with a little renovating. I assume from the pictures that other rooms may have been better value for money. At check out I was charged a bathing fee (I assume because my friend went to the public onsen once, whereas I didn't) and some other charges, so the price wasn't the same as given by booking.com. It wasn't a whole lot more than what I thought it would be, but I think it's important to keep in mind there might be additional charges.

Plussat: Exceptional ryokan experience. Friendly staff and very fluent in English. Nice onsen. Definitely coming back!

Miinukset: -

Plussat: Great service from minded-service staffs. Very comfortable room for family

Plussat: Staff are very good, to rent ski set is cheap than you go to the ski facility

Miinukset: Actually the bath area is small, the spring has 42 degree , very hot water so that i cannot sink into the spring , pity for me.

Plussat: - This location is really close to the station - The ski equipment rental is on the 1st floor - They provide shuttle service to wherever you want to go - The hot spring is nice

Miinukset: - The breakfast is very Japanese, so if this is not your thing, you might not like it (I enjoyed it)

Plussat: The house is very clean, peaceful. Staffs are very responsive and friendly. The local is great, 1km from yuzawa station and right front of Kogen Ski Area. We are in love with this place. Will come back next time.

Plussat: A lot of information for us to navigate around the hotel and skii

Miinukset: Staffs were very friendly and helpful, except for 1 lady during our checkin. She was not rude, but not helpful. From the accent, she may not be from Japan.

Plussat: The Hotel serviced a mini bus to go to many ski resorts and railway station. Happy to plan to stay at the hotel again for the next year. From the hotel not far from ski resort and surround with many restaurants.

Miinukset: Nothing I don't like, everything is ok and fine.

Plussat: Great service - were were collected from the train station, checked into our room, kitted out in our hired ski gear and on the slopes within about 90 minutes of arriving. The room was a traditional ryokan style accommodation in a great location and staff were really efficient and friendly. The ski gear hire and lift passes were much cheaper here than elsewhere, plus you can pre-order. The accomodation is also across the road from the Kogen cable car and they offer a free shuttle service to other nearby resorts. I would gladly stay here again.

Miinukset: The onsen in the communal bathroom was way too hot to use. I couldn't even put my hand in - which is a shame as it would be nice to have a soak after a day's skiing. (Be sure to check out the foot onsen outside Echigo Yuzawa staion instead!)

Plussat: Perfect place to stay for skiing! Unfortunately no snow at the resort opposite during our stay but the staff put on free shuttle service to a location where there was snow! Such friendly staff, amazing ski hire from the associated hire place (the ground floor of the accommodation). Skis and equipment were new, amazing quality and reduced rate for staying at the ski house. Also the ski pass was reduced so all in all saved a lot of money on the skiing!

Plussat: Staff were super helpful and made the entire trip so easy! Ski hire and lift passes available down stairs and they even drive you to choice of ski resort. The showers/onsen was perfect to soak in after a big day on the slopes.

Plussat: Lovely place, lovely staff.

Plussat: The ambiance and the entire stay was a dream. The room is very spacious and the welcome treat was delicious. They also provide a shuttle service whether you want to go to Gala Yuzawa or around Echigo for food. The staff are very friendly and warm. The play area for my kid was a lifesaver for when we want to relax in the bath or massage chair. We will definitely book here again.

Plussat: The staff are so helpful. They went out of their way to send and pick us to Gala Ski resorts even though it’s not their job to do so.. hot spring is great too.

Plussat: Interesting building, with a fascinating history, good size well laid out rooms, very helpful staff, good breakfast, very good location

Miinukset: Everything was fine

Plussat: Excellent from the minute we walked in the door. So friendly and welcoming.

Plussat: Very closed to the ropeway

Miinukset: A bit far from the town

Plussat: Location,service

Plussat: It’s amazing The staff were very helpful I like the shuttle service And i like the small play aria for kids in first floor

Plussat: A very short walk from the station, though you do have to go up a short slope through the carpark (difficult for those lugging bags with no wheels, like I was), the height does help give the hotel nice views for the rooms. Buffet Breakfast is served with local Japanese cuisine. There's grilled fish, (with live grill for you to re-grill the food yourself), Oden, mapo tofu, etc..; western scrambled eggs, waffles, bacon and the usual. There's an onigiri station as well. There's a Konbini right opposite, which can get crowded at meal times.

Miinukset: Wi-Fi is a bit slow, for those who don't have pocket Wi-Fi.

Plussat: Location and room facilities

Miinukset: Food

Plussat: The surrounding of the hotel was serene and it was just infront of the Echigo Yuzawa station. They provide transport to the station too even though it is just across the road. We booked the onsen for private use and had the whole onsen to ourselves for 45 mins......

Miinukset: All was perfect

Plussat: All the little touches. Massage chair, toiletries, tea. Private Onsen was very enjoyable.

Plussat: Buffee breakfast has both western and Japanese food choices. Local rice tastes great and is highly recommended. Location is great, a few minutes walk to the train station. Hotel hot springs is among one of the best in Yuzawa area hotels, providing various brands of shampoos and body washes.

Miinukset: It would be much better if dinner could offer more choices.

Plussat: Wonderful onsen and location

Plussat: Breakfast , location and public bath were excellent

Miinukset: Everything was good

Plussat: The view from the room the culture and the amazing assistance we received

Miinukset: The food we felt pressured to eat the traditional Japanese meal but it’s nothing me and my husabnd could stomach

Plussat: Every staff is very friendly. Room is bigger than other hotel around as same price.

Miinukset: Dinner always needs to wait between every dishes and sometimes it's cold when comes. Hotel can't provide the shuttle bus to snow resorts.

Plussat: This is always the hotel we choose when we go to Yuzawa. Third time already. The hotel has grown into something personal for us for cherished memories and the staffs hospitality. For them this is not a job, but upholding tradition. This time, we got a pleasant surprise in form of a Christmas-themed private dining room. The went up and above with their Christmas decoration. Felt like more than home. We love everything about this hotel. The Japanese style room, the onsen, the kaiseki dinner and its location which is central near to Echigo Yuzawa station and Yuzawa Kogen Ski Resort.

Plussat: I opted for room with indoor open air bath, the experience was great!!

Miinukset: Counter staff doesn't understand English, and could have been more forthcoming to people

Plussat: Great hotel ! Good Onsen ! Good food !

Miinukset: Too much food during meals, haha. Limited western style beds especially for old folks not used to sleeping on Futon/Floor.

Plussat: The hot spring is nice

Miinukset: Breakfast don’t have many Choices. My room a little old

Plussat: Very good hot spring facilities with good view

Miinukset: Foods are not better than expected

Plussat: The hot spring is good.

Miinukset: My room is little old, breakfast not many choices.

Plussat: Good to have regular shuttle service to and from the train station even though the station is not far away. We like the variety in onsen baths (2). The dinners were excellent, with different variety each evening. The room was huge and we booked the one with private bath. It was really comfortable. The hotel kindly arranged for the three couples to have rooms next to each other! The hotel also arranged for us to dine togther, even though we booked separately.

Miinukset: Nothing much. Wished we had a higher floor, but that cannot be helped.

Plussat: The food and service was really good.

Plussat: The food and staff were amazing!

Plussat: Stayed at Sierra Hotel June 26-27 2019. Service was super attentive with email communication and help on using public transportation as well as food allergies. Overall it was an outstanding visit.

Miinukset: If I were to find any negatives it'd be the bathrooms, but not a major complaint. They were still very clean but just had a little sewer order which seems to be somewhat common in Japan. FYI, my kids never noticed the odor. The only other communication would be about the onsen use. maybe a little more information on how to get the robes at front desk and use room towels. I couldn't seem to find that info in their well written guide inside room but maybe I missed it. Overall, I'd be very happy and willing to stay here again over other onsens in Yuzawa. I absolutely agree with 9+ rating!

Miinukset: No Yukata allowed in dining room, whereas T-shirts and slippers are ok. Very noisy crowd in the onsen.

Plussat: The experience overall was delightful, the only heck up was one of the front desk gentlemen didn’t want to help us to get a taxi while everyone else helped during our stay. The hotel wasn’t the most convenient location thus getting a taxi to explore go outside of the resort was natural and having someone at the hotel to get a taxi for us due to the barrier of language was very important. Other than that, we felt the experience was superb and we will be glad to come back.

Miinukset: N/a

Plussat: The room is spacious and clean

Miinukset: The distance between parking lot to the lobby.

Plussat: Very friendly staffs, even went the extra mile to lend us boots for free!

Miinukset: -

Plussat: Staff's hospitality and attention to detail were special. They know what you need without even asking as they obviously are veterans in running the place for tourists of similar interests. This makes for an easier visit especially for first-timers like us. Breakfast was simple but very tasty. Skiing equipment was bountiful and priced reasonably. Shuttle services were readily available. Onsen was marvelous, truly relaxing!

Miinukset: As this was a traditional inn, they used an old-style oil heater. This makes for a tricky balancing of room temperature. Pillows were also a bit on the hard side.

Plussat: staff were very friendly, nice osen and the breakfast had a good choice

Plussat: Onsen was great . Staffs were friendly, breakfast.

Miinukset: I was not expecting shared bathroom . I wouldn’t have thought about this if I knew it in advance. Room was just next to shared toilet which was appalling

Plussat: I love the traditional japanese style room, all the information you need is perfectly written in english. The hotel provides free shuttle bus to different ski area and to the train station. You can also use the local train to get to yuzawaechigo before or after the shuttle service. The hotel is only 3-5minutes walk to the local train station and you can find the timetable at the check-in desk. With the price I paid we got some nice breakfast, onsen and shuttle buses, I would say that's all I ask for when I am looking for a stay for a ski trip. I will definitely stay here again if I am going to yuzawa ski area again.

Miinukset: Nothing

Plussat: We loved the experience of a Japanese onsen hotel for our skiing trip. The staff were very helpful and sweet. Everywhere was spotlessly clean (I am beginning to love the idea of shoes being taken off and knowing the floors in the hotel room are clean too!). It is an excellent location for experiencing a day or more of each of the many ski resorts in the area. I am usually one for staying in a hotel right on the slopes for get up and ski but we wanted to experience skiing in a few different resorts in the Yuzawa area - There were too many to choose from!!! The shuttle services by the hotel and the resorts were all extremely reliable. It is a great to have a long relax in a natural hot spring bath after a day's skiing. Delicious breakfast (always happy when there is coffee and scrambled eggs and ham not only the Japanese breakfast!). The hotel also recommended an excellent restaurant nearby (a Japanese Inn style izakaya (sorry forgot name but was excellent). Also the hotel has some season ski passes that it runs a draw for each morning and up to 20 guests get 1/4 price day ski passes. We had been to Niseko and wanted to try a more authentically Japanese ski experience. Strongly recommended.

Miinukset: Although Yuzawa was only about an hour on the Shinkansen from Tokyo we got caught in the morning rush hour on the connecting train to Tokyo from our accommodation. Nightmare with ski bags. Now we know - use the Takubin delivery service and get your skis sent from the airport to your hotel and back, it is really cheap and super reliable.

Plussat: Good Breakfast! FREE Shuttle Service.

Plussat: It was our first experience in ryokan, spacious room with personal bath and toilet. Good onsen (separate). Excellent varied breakfast, free shuttle bus to any of Yuzawa ski resorts. Availability of ski passes with good discount. Also own ski rental.

Miinukset: The floor creaks in the room entrance. Skiing equipment is old. No restaurants and cafes nearby only Lawson convenience store located nearby. But shuttle bus delivery available to Echigo-Yuzawa station where several restaurants and traditional cafe located.

Plussat: Great service. Onsen allowed tattoos.

Miinukset: Received a room that had been smoked in before but was able to open windows and enjoy beautiful mountain air

Miinukset: Outdated design, and check-in procedure. Smell of chlorine filled the lobby. Pricey for 1x night stay - would have expected more.

Plussat: It’s family oriented

Miinukset: Not much selection on the buffet

Plussat: i like the Onsen facility.

Plussat: The hotel has large snow playground next to the Hotel lobby and it was great for snow activities. The Hotel also provide some ski/snow boarding equipments you can use for free. The dinner/breakfast was good in terms of quality and varieties of the food. We were just staying for 1 night so not much facilities that we used but overall it is worth the trip.

Miinukset: I hope the Hotel can improve its staff proficiency of English for better communications with non Japanese guests.

Plussat: Great people, location is beautiful. Super relaxing and comfortable!

Plussat: great

Miinukset: most of staff can't speak english.

Plussat: As family friendly as a resort could possibly be. Great Onsen as well.

Plussat: Big Japanese-style room

Miinukset: We had to pay onsen fee that we didn't use

Plussat: Absolutely lovely place with lovely staff. The meals were filling and delicious, and the room came with a kotatsu, which is unparalleled for coziness. Highly recommended for a winter stay.

Plussat: The staff were lovely.

Miinukset: Very noisy at night from other guests. Smoking room inside made it hard for non smokers as could always smell it.

Plussat: Warm, friendly and excellent food.

Plussat: The bath was good. Staff were accommodating, good English. Facilities were clean. Service was good.

Miinukset: Limited times of the baths, and the rotation of the bath times between genders. I understand the need to clean and share the bath with everyone but the time slots weren't even and weren't rotated evenly. The outdoor bath for males was only in the mornings when you are sleeping or checking out. Climate control in the room wasn't the greatest.

Plussat: Good place to stay for skiing, has everything you need. Onsen, free massage machine, ski rental, etc. great breakfast to start the day. What else you can ask?

Miinukset: Missing the transportation to Kagura area. The hotel had the service last season. But this season has to take the public bus from train station, which is a tiring trip on the way back…

Plussat: Kids loved the futon experience. Croissants were good and flaky. Location was good. Lots to eat in the area. Staff were helpful and cheerful.

Plussat: Excellent service and fantastic breakfast.. perfect for the slopes.

Miinukset: Nothing.

Plussat: The onsen was AMAZING! The hotel staff is also very helpful. And I also liked that i could buy day-passes from the hotel, which were cheaper. 5 minute walk to the train station was also great AND the free shuttle bus by request. 100% would pick again.

Plussat: Close by station

Plussat: very close to train station and 7-11 big sink and shower room in the room there's a washing machine in hot Spring place and only 200¥ good for snowboarders to wash up

Plussat: Nice comfortable tatami Futon Beds. The hotel staff make up and pack away the tatami Futons each day so no need to worry about how to make a tatami Futon bed... In any event the kids figured it out very fast... The private family Spa/Onsen was great...

Miinukset: There were Overseas (Not Japanese) people smoking in the no smoking floor directly opposite our rooms.. I wouldn't like to say where they come from but its from a nearby country where manners and respect for others are generally lacking.....

Plussat: The proprietor (Kinta-san) and his staff were outstanding. Very helpful, friendly and accommodating.

Miinukset: The en suite bathroom smelled.

Plussat: Mr Kinta was an exceptional and effervescent host. We stayed there 3 nights with our 4year old daughter. Ski slopes were just 5mins walk away and very convenient. Mr Kinta even drove us to a nearby restaurant to experience excellent Japanese food. Rooms were spacious, clean and comfortable. Onsen and our room had a beautiful view of snow mountains. Highly recommended and will return!

Miinukset: That we didn’t stay Long enough !

Plussat: Great help from the owner with great recommendation.

Plussat: Perfect host, very helpful and accommodating regardless of the questions and challenges!

Plussat: Boss is nice talking help customer for short tour.

Miinukset: No

Plussat: The owner and staff. The design, the hot spring bath and the location. Friendly and relaxing.

Plussat: Food, host, hospitality, hot bath

Plussat: Rooms were newly renovated and spotlessly clean. The lounge and shared kitchen with microwave oven and free coffee/tea made relaxing after a long day on the ski slopes a joy. The best is the service the owner/staff provided. From the moment I made my booking, they provided useful information and responded very promptly to my queries. I would definitely stay here again when I next visit Kagura Ski Resort.

Miinukset: Nothing

Plussat: Nori and his wife are super friendly. I have been staying here for years. They have upgraded the rooms, T.V. and WiFi. This is the best value for your money in the Kagura-Naeba area.

Plussat: Close to ski resort. Easy to access from Tokyo.

Miinukset: No restaurants nearby for dinner. No dinner option offered by hotel. No coin laundry.

Plussat: Absolutely loved the location and the staff our first time skiing in Japan and the location and service made it all so easy. Nori and his team were also wonderful making the stay an absolute pleasure. It is a very honest place to stay. The reviews are balanced and some of the negative opinion I read prior to visiting can only be down to unrealistic expectation’s all of the positive reviews though are correct. The whole family loved our stay, skiing and the area. There is a fantastic and very popular onsen within a 5 minute walk and next door is an amazing store selling everything.

Miinukset: Nothing there was a bit of dust kicking around and Ot could do with a refurb but the would only destroy the character.

Plussat: The owner and staff speak good English. They assisted us especially in getting a cab to take all 5 of us at once, in going back to the station. This we appreciated much. Location is near ski resort and hot spring. Room is comfortable for all 5 of us. Coffee in the shared kitchen is unlimited and for free.

Miinukset: Our room is located on the third floor and wifi connection was poor. Fortunately, the connection is very good on the ground floor. Good thing they have a recreation den (with ping pong table, kiddie area, music area with big piano) and plenty of table n chairs to lounge around, have coffee and browse the web. This made up for it.

Plussat: The very attentive young couple with newly renovated rooms with lots of detail. Shower & wifi were fantastic. Kitchen is with full facilities including cooking oil, salt & pepper.

Miinukset: It is not a ski in & out resort, but the ropewsy is 100m walk away. The 3 communal microwaves constantly had lots of stain in them, during our 5 night there last week, I personally have to clean a few of the microwaves a few times. The young maid seemed to clean the stove & sink well but didn't seem to bother with the microwaves which were s lot more used than the cooking area.