Yuzawa hotellia

Plussat: beyond my expectations . onsen are bomb ,room is so cozy and confort and super clean moreover my room ‘s window can be opened to get a fresh cool air i really love it . ryokan ‘s decoration remains a 150yrs ago period .All of staff is very attentive with happy face ready for service from their heart they are very professional. dinner is so yummy. there is a shuttle van service to kagura ski resort too just8mins from ryokan.

Miinukset: no wifi at atll but i can overlook this tiny spot sometimes it s good to away from wifi

Plussat: It was absolutely heaven. Couldn't have asked for a better experience. The perfect remote onsen for a relaxing outdoor hot spring bath with snow.

Plussat: Great onsen place with fantastic outdoor onsen scenery. The staffs were attentive as it was more of a family run business. We had to cross a one lane bridge to the hotel which was fantastic as it overlooks the beautiful river. Free shuttle bus to the ski resort which was about 10 minutes drive away.

Miinukset: Couple of bugs dropping down from the ceiling lamp and crawling around our futon beds. Meals were quite bland can't taste any dashi stock in the soups. Internet was only available in the lobby not in the rooms which was very inconvenient.

Plussat: Most relaxing place I've ever stayed. Excellent staff and owner

Plussat: Location, Room, Facilities, Meal and Staff was excellent

Plussat: Very luxurious and classy Ryokan stay. Granted this is a luxury Ryokan, the rooms are impeccably clean. The onsen rooms are a super memorable experience.

Plussat: Excellent service.. great hospitality and very kind and helpful..

Plussat: Service is excellent ! Is a traditional Japanese Onzen hotel . The tea leaf in the room are very nice , They prepare small snacks on your room tea table everyday . They hv private onzen / shared onzen .

Miinukset: Traditional futon bed , sleeping on the floor and hard traditional Japanese style pillow may not be very comfortable. No laundry service .

Plussat: Good location and very nice staff. I like the Futon and hot spring.

Miinukset: Hair dryer is not good. It takes a really long time for my fine hair to dry

Plussat: The breakfast and dinner were great. Staffs were helpful. Located in perfect location, a few minutes walk from Echigo-Yuzawa train station. There is also bus stop in front of the hotel. We will definitely come back again.

Miinukset: Nothing

Plussat: Remarkably great service and an outstanding room. Onsen is lovely. We will be back!

Plussat: My friend wanted to stay at at least one Ryokan during our stay and after long searches on booking.com I chose this one because of its proximity to the train station that was on a Shinkansen route. Staff: The staff was very nice and accommodating. Of all the properties we stayed this time around, this one had the speediest response when it came to contact. When I felt that despite its proximity to the train station having a shuttle would be advisable due to our heavy luggage, they immediately responded and picked us up at the train station with their little shuttle bus. Whenever I had a question, the response was near immediate. They also offered us a welcome drink Matcha tea and gave us a booklet with the house rules in English with cute drawings. I think if anything is to be commended about the hotel, it's the friendly staff. They also have a little souvenir shop with local and beautiful artisanal products. Facilities: Despite being old, the shower/bathtub was ok. We did have a fantastic view into the fish pond so we could see the koi fishes swimming around. I couldn't go, but my friend went to the public onsen and said it looked just like in the pictures. As she went rather late, there was practically no one around. Please keep in mind that each day they change the male and female onsen at around midnight. Cleanliness: Despite the stains from long use of the room, the room itself was spotlessly clean. They also asked us when we would head out to make sure the cleaning staff had enough time. Comfort: Thankfully there were also chairs and a table in a semi-separate area rather than only the flat table where you're supposed to sit kneeling. Location: There are a lot of small restaurants in walking distance, as is the rope way to nearby mountains. The train station is part of a Shinkansen route so if you have the JR Pass you'll have no trouble getting there.

Miinukset: Facilities: This being a Ryokan I expected the hard futons and pillows, but there was basically no alternative if you wanted to use a softer pillow to not twist your neck while sleeping. Our room was a Japanese style room, which was nicely set up but certainly had seen better days. There were stains on some of the walls and on the sliding screen at the window. Some stains were visible on the blanket as well, thought that was covered by a duvet. It certainly could do with a renovation. Comfort: As mentioned, the beds/pillows were super hard, which is however to be expected in a Ryokan. Having an alternative to the rock hard pillows would have gone a long way though. Location: Though it looks really near on a map, you may want to ask for the free shuttle if you're traveling with a lot and/or heavy luggage. T Value for money: I honestly kind of wish we had stayed the time we spent here in Tokyo. I think it just didn't fit what we were looking for. If it hadn't been for a little festival happening on the second day of our stay right at the street we were staying, I think we would've been bored out of our minds by then. The room didn't feel as though it was worth the money that they charged, considering it really could do with a little renovating. I assume from the pictures that other rooms may have been better value for money. At check out I was charged a bathing fee (I assume because my friend went to the public onsen once, whereas I didn't) and some other charges, so the price wasn't the same as given by booking.com. It wasn't a whole lot more than what I thought it would be, but I think it's important to keep in mind there might be additional charges.

Plussat: Japanese style hotel that was very clean and comfortable. Tatami mat sleeping and very clean room. Staff was very friendly and the Onsen areas were great. Two different Onsen areas that change between men and women every night. Free shuttle right on the main road that will take you to Gala Yuzawa ski area in 10 minutes. You can walk to the Echigo Station in 5 minutes for food and shopping options. Would definitely stay again.

Miinukset: Nothing.

Plussat: Great service from minded-service staffs. Very comfortable room for family

Plussat: Everyone was super nice and they always made me feel welcome and taken care of. I would definitely like to stay there again!

Plussat: The english speaking staff are friendly :)

Miinukset: Guests in the other room are too noisy.

Plussat: It’s really close to the skiing area. By providing a comfortable and cheap rental choices of gears, it’s worthwhile to live there enjoy the happiness of winter season.

Miinukset: The public bathroom is just decent but too small.

Plussat: The staff were so friendly and helpful. They drove us each day to the resorts. It was very clean and comfortable. The complimentary washing machine and dryer were an added bonus. They also had discounted lift tickets avaliable for purchase. And it was in a great location with lots of really good restaurants just near the lodge. We will definitely be back.

Plussat: The location is great, can walk to Yuzawa ski place in 1 min. the room is very comfortable and big and warm. the staffs are so nice, they pick us up from bus station, also always drive us to train station. the value is very good in this hot season. rental is cheap and we can get the very cheap price lift chair ticket here!

Miinukset: only 1 toilet in each floor but there have 6 rooms. around us is Taiwanese people, they speak too loud and sing even after 10:00pm. the breakfast was good but too expensive~ the Onsen was good but the water too hot, can be adjust it a bit~~

Plussat: Despite staying only one night, they offered full taxi service (collecting us from the station, bringing us to the ski slopes, taking us back to the hotel and than back to the station). And breakfast was a full Japanese breakfast, with like 5 or 6 bowls with all sort of delicious things. We could cheaply rent ski gear, and got a good discount on ski passes.

Plussat: Amazing staff, and incredible location right in the heart of the ski area and a short walk to the train station. Nice in-house spa with natural spring.

Miinukset: Beds not that comfy, and walls a bit thin, but more than offset by other positives

Plussat: All staff members especially Fujisaki Kengo san. He speaks very well English. He is so friendly!

Miinukset: Nothing

Plussat: i'm so happy with ryokan style. There is shared onsen bathroom (Separate man & woman)

Miinukset: This room is not soundproof.

Plussat: The staff are very friendly and always serve with smiling face. Excellent services

Plussat: Lovely place, lovely staff.

Plussat: The ambiance and the entire stay was a dream. The room is very spacious and the welcome treat was delicious. They also provide a shuttle service whether you want to go to Gala Yuzawa or around Echigo for food. The staff are very friendly and warm. The play area for my kid was a lifesaver for when we want to relax in the bath or massage chair. We will definitely book here again.

Plussat: Interesting building, with a fascinating history, good size well laid out rooms, very helpful staff, good breakfast, very good location

Miinukset: Everything was fine

Plussat: Excellent from the minute we walked in the door. So friendly and welcoming.

Plussat: Very closed to the ropeway

Miinukset: A bit far from the town

Plussat: Location is great. The shuttle is available. Large room Japanese onsen and yukata traditional dress is perfect. Staffs are nice and helpful.

Miinukset: Far from the convenience store. if you didnt book for dinner you have to get back to gala yuzawa station.

Plussat: We like all of facilities!!

Miinukset: -

Plussat: excellent , professional , helpful and friendly staff.

Miinukset: A bit far from the restaurant but they have a shuttle bus in every 30 mins.

Plussat: Friendly staff, convenient for skiing. Traditional Japanese experience.

Plussat: It’s amazing The staff were very helpful I like the shuttle service And i like the small play aria for kids in first floor

Plussat: The rooms are beautiful with traditional Japanese furnishings and spacious. We had a mountain view room which was breathtaking. The private onset session is well worth the experience. The buffet dinner was a really good variety of local dishes The staff are very friendly.and very helpful

Miinukset: Nothing

Plussat: Very few other foreigners in Yuzawa. No one on the slopes. Plenty of snow but sun too! Perfection.

Miinukset: Mountain is small and not overly steep and no off-piste.

Plussat: A very short walk from the station, though you do have to go up a short slope through the carpark (difficult for those lugging bags with no wheels, like I was), the height does help give the hotel nice views for the rooms. Buffet Breakfast is served with local Japanese cuisine. There's grilled fish, (with live grill for you to re-grill the food yourself), Oden, mapo tofu, etc..; western scrambled eggs, waffles, bacon and the usual. There's an onigiri station as well. There's a Konbini right opposite, which can get crowded at meal times.

Miinukset: Wi-Fi is a bit slow, for those who don't have pocket Wi-Fi.

Plussat: Free Onsen and open early close late, serve free warm rice wine good for after ski

Miinukset: WiFi not working

Plussat: Onsen, big room, nice view, location

Plussat: Location and room facilities

Miinukset: Food

Plussat: The surrounding of the hotel was serene and it was just infront of the Echigo Yuzawa station. They provide transport to the station too even though it is just across the road. We booked the onsen for private use and had the whole onsen to ourselves for 45 mins......

Miinukset: All was perfect

Plussat: Buffee breakfast has both western and Japanese food choices. Local rice tastes great and is highly recommended. Location is great, a few minutes walk to the train station. Hotel hot springs is among one of the best in Yuzawa area hotels, providing various brands of shampoos and body washes.

Miinukset: It would be much better if dinner could offer more choices.

Plussat: Breakfast , location and public bath were excellent

Miinukset: Everything was good

Plussat: Very friendly and helpful staff who took effort to make our stay a wonderful experience!

Plussat: Easy access

Miinukset: Kids food was overpriced and poor quality

Plussat: Staff are very friendly and helpful.

Plussat: The food and staff were amazing!

Plussat: The service and the facilities are great. We enjoyed our stay. Thank you!

Plussat: Stayed at Sierra Hotel June 26-27 2019. Service was super attentive with email communication and help on using public transportation as well as food allergies. Overall it was an outstanding visit.

Miinukset: If I were to find any negatives it'd be the bathrooms, but not a major complaint. They were still very clean but just had a little sewer order which seems to be somewhat common in Japan. FYI, my kids never noticed the odor. The only other communication would be about the onsen use. maybe a little more information on how to get the robes at front desk and use room towels. I couldn't seem to find that info in their well written guide inside room but maybe I missed it. Overall, I'd be very happy and willing to stay here again over other onsens in Yuzawa. I absolutely agree with 9+ rating!

Plussat: The experience overall was delightful, the only heck up was one of the front desk gentlemen didn’t want to help us to get a taxi while everyone else helped during our stay. The hotel wasn’t the most convenient location thus getting a taxi to explore go outside of the resort was natural and having someone at the hotel to get a taxi for us due to the barrier of language was very important. Other than that, we felt the experience was superb and we will be glad to come back.

Miinukset: N/a

Plussat: When you go to yuzawa, you want to be staying there, have meals in the middle of the snow mountains and feeling warm I think this resort is chill with lively environment, quick and supportive The dinner and breakfast is wonderful People are kind and nice

Miinukset: Nil

Plussat: Staff is efficient, responsive and supportive The interesting moment to transform the sportsman restaurant to a French style evening was amazing Food quality is good, and that you can have your first ski even when you haven’t check in

Plussat: Located between slopes and a lot of areas where kids can play in the snow away from the crowds.

Miinukset: Room we stayed in only had stairs access.

Plussat: Free shuttle service to/fro from train station

Miinukset: Nothing

Plussat: It has a nice small onsen in the same building. Was fairly priced compared to other ryokans in the area. Enough Parking space, I went with my bike and the staff confirmed the weather as they were worried.

Miinukset: Quite old building, the sound isolation between rooms is not that great. The rooms are not that big, I had one for 4 people but I imagine it should be quite cramped. Fortunately I was alone.

Plussat: The staff are very hospitable and friendly. They are extremely helpful.

Plussat: Staffs are good. There was only our family in the hotel during that period. Then, The breakfast was Japaneses style. That's great. Room is very comfort. The location is only 10 min drive to Gala Yuzawa station. They also provide the rubber booth and sled to us for going to Ski resort. Onzens are very clean. Car park and elevator are good.

Miinukset: Due to only us in the hotel, they closed the heater in the public area. Then, it was very cold out of the bedroom.

Plussat: The breakfast was a good selection, staff were incredibly helpful and nice.

Miinukset: The hotel room stunk. Not even stunk, reeked. As a non smoker my partner and I couldn't bear returning to our room because of the smell. I would wake up in the middle of the night feeling like vomiting because the room smelt that bad. I had to keep the window wide open the whole stay because we couldn't sleep. The rental shop seemed a bit disorganized. No system and not very helpful.

Plussat: The onsen is amazing, the facilities are sufficient, there is shuttle service to where you’d like to go, and they have good deals for ski passes with many resorts. Staff are very helpful and they are nice.

Miinukset: Not a lot of food options, the dinner they serve is pretty good but a bit steep on the pricing, not their fault there are no other options. Convenient store is a 10mins walk away.

Plussat: Is a small hotel so it is not overly crowded. The concierge is very helpful and arrange dinner at short notice.

Miinukset: Not near to train station. Although hotel provides shuttle there is no svc between 9 to 10 am. Info on this would be very very helpful so that guests can plan the correct time to catch trains.

Plussat: Onsen

Miinukset: Nothing

Plussat: Close to the station (10 minutes by taxi), large tatami room, friendly hotel management, good onsen, all ski equipment rental available at the hotel at a reasonable price, free shuttle bus to the iwappara ski station, free wifi, good breakfast and dinner...

Plussat: I had a Japanese room with an ensuite bathroom. Really liked the Japanese styled room. The onsen was really nice.

Miinukset: The futon beds and pillows were a bit small.

Plussat: Great service. Onsen allowed tattoos.

Miinukset: Received a room that had been smoked in before but was able to open windows and enjoy beautiful mountain air

Plussat: They had many different types on onsen baths to enjoy.

Plussat: Onsen is really nice. Big room, great location.

Plussat: The location was excellent. Just an easy 10 minute walk from the train station. 5 minutes walk to the rope way. Staff were all polite and friendly. Food was delicious. Many different onsens to choose which was nice.

Miinukset: There was the smell of cigarettes the minute we walked into the room even though we asked for a non smoking room.

Plussat: The location was excellent - we opted for the outdoor seating area right in front of the waterfall. So serene and the exact thing that we needed to get away from the busy city. Staff members were excellent

Miinukset: nothing

Plussat: Loved the 6th floor variety of baths - 5 outdoor different hot pools & 1 big indoor pool. And 2 more on 7th floor . The wide breakfast buffet spread was also very good .

Miinukset: Nothing in particular .

Plussat: Beautiful views, incredible extensive evening meals- very good quality, amazing hot baths, warm and friendly staff. Walking distance to anywhere you needed to go in yuzawa- train station, ski rental, but also set back slightly so still private and quiet.

Miinukset: They charge to leave your bags there after you check out. Would have been nice to have a mixed gender bath/ pool facility to enjoy relaxing with a partner- there is a private one but it is an additional charge. Would have loved a variety of settings for dinner rather than the same location. Breakfast had limited vegetarian or western options.

Plussat: Environment around the hotel.

Plussat: Nice, caring staff, made sure our meals were perfect, and every time we stepped outside, they made sure we were well-equipped with umbrellas to boots! Location was excellent.

Plussat: I stayed in the Japanese Style with public onsen bath and Halfboard plan. I got the corner that has almost like panoramic view of the mountain and the city. Dinner was excellent. We had dinner in the private room and a dedicated staff taking care of us. The seafood dishes were fresh and delicious. The main dish are not the same each night (I stayed 2 nights here). Hotel is not too far to walk to the convenience store, train station and Ropeway. On 6F and 7F, there are 4 onsen bathrooms. If you can manage the time to use all of 4 public onsen rooms, it will be fantastic and fun experience. There are many types of onsen for you to some yourself into; the one in the cave and deep pool with bubble jet stream are the best for me.

Miinukset: The breakfast is just okay to my taste, but also plenty of foods provided and nice views of waterfall from the breakfast dining room.

Plussat: We had big luggages, so I requested for pick-up at the JR station which the hotel promptly reply that they will be waiting to pick us up at the given time. So nice :) Pleasantly surprised that our huge and beautiful room came with a private bath too! Dinner is fantastic and Buffet Breakfast had a wide range to choose. Free shuttle bus back to the station for our onward journey too.

Miinukset: NO. Everything is perfect,.

Plussat: Perfect host, very helpful and accommodating regardless of the questions and challenges!

Plussat: Boss is nice talking help customer for short tour.

Miinukset: No

Plussat: Food, host, hospitality, hot bath

Plussat: Great help from the owner with great recommendation.

Plussat: The owner and staff. The design, the hot spring bath and the location. Friendly and relaxing.

Plussat: Mr Kinta was an exceptional and effervescent host. We stayed there 3 nights with our 4year old daughter. Ski slopes were just 5mins walk away and very convenient. Mr Kinta even drove us to a nearby restaurant to experience excellent Japanese food. Rooms were spacious, clean and comfortable. Onsen and our room had a beautiful view of snow mountains. Highly recommended and will return!

Miinukset: That we didn’t stay Long enough !

Plussat: Absolutely great host. Well worth staying here for the personal touch rather then the Prince Resort. Thank you Kinta! We had a great 6 days with you. Not ski in ski out, but still close.

Miinukset: PILLOWS! But the staff were very willing to swap them.

Plussat: The ski course is just outside of the hotel

Miinukset: A bit far from the jr station, and the only way you can commute is the transit buses every one hour.

Miinukset: Outdated design, and check-in procedure. Smell of chlorine filled the lobby. Pricey for 1x night stay - would have expected more.

Miinukset: smoking room is small and not well ventilation.

Plussat: Clean and valueable service with ski out door. Delicous food.

Miinukset: Nothing.

Plussat: The facilities provided was good - lockers for your skis, free shuttle bus to and from the train station, friendly staff

Plussat: Good location for ski and value for money.

Miinukset: No safety box at room. Wifi v poor.

Plussat: Staff tried very hard to be helpful

Miinukset: No English language translations available for hotel information although staff tried hard to help

Plussat: great

Miinukset: most of staff can't speak english.

Plussat: As family friendly as a resort could possibly be. Great Onsen as well.

Plussat: The hotel has good snow play and facilities for young children and beginner skiers right at the door step. The staff are friendly and helpful.

Plussat: The Onsen is nice. The restaurant serves a great Japanese breakfast. The staff is friendly and really help when needed. There’s a couple of water falls a short run from this hotel.

Miinukset: I enjoyed my stay here, there’s nothing bad to say.

Plussat: The hotel itself was relatively close to the train station so walking is feasible but if you are there with your own snowboarding gear it might be worth phoning the hotel and notifying them you want to take the next shuttle (every 20 mins). The room was very good value for the price and season (4 person traditional Japanese style room during ski/snowboard season) and while the room was showing signs of aging, the shower and toilet was newly renovated. There was a heater in the room but no aircon so opening the window to cool room was sufficient. The shuttle service is very convenient when carrying snowboard gear to and from the train station as the free shuttle buses to the resorts are at the station. The hotel was located very close to the west main street of restaurants and 7/11. The restaurants are not westernized like in Niseko so can work out slightly cheaper and more atmospheric. Included breakfast was Japanese style buffet so felt healthy and had plenty of choices. The onsen/public bath was included in the price which made it super cheap and was fairly modern, clean and spacious. The staff were super friendly and fairly proficient in English.

Miinukset: The traditional style Japanese rooms were aging so it was a bit strange to only renovate the bathroom area only.

Plussat: Modern style, room is spacious, clean & new.

Miinukset: Quite far from metro station especially when going along with big luggages

Plussat: Onsen is very good .Breakfast is good and variety.Service is good .

Miinukset: nothing

Plussat: The hotel is close to the Station and Main Street. Super convenient location. And it offer pick up and drop off services to/from the station. Ski/snow board equipments rental on site and discounted lift passes to different fields. Shuttle bus at the door. Onsite hot springs to wind down. Staffs are nice and helpful. My room was big and clean. I had an absolutely wonderful experience with New Otani :) highly recommend!!

Plussat: Breakfast is very good, and the hotel is about ten minutes walk from railroad station.

Plussat: Good Location Best service

Miinukset: Nothing

Plussat: Location

Miinukset: Weak Wi-Fi, and a bit run down

Plussat: Very friendly staff, close to the location and there's shuttle bus stop for the few big ski resorts. Very comfy room and great onsen, nice breakfast!

Plussat: Good service, Good ABF, onzen is very impress.

Miinukset: Nothing

Plussat: Good beds, super close to Kagura resort, clean and the private bathroom was clean as well. The price was really good. Value for money for sure.

Miinukset: No dry room for wear meant we had all our boarding gear huddled around the heater, trying to dry it. We understand that an open dry room can cause problems with people taking the wrong thing but this definitely took some shine off. Not much food around. They do fine but the lack of shops meant it was microwave dinner for us. Again, I kind of new what I was in for but didn't think it would be just frozen microwave stuff. Some kind of dinner service, for an additional fee, would have been amazing. They didn't promise dinner, so no bad on their part, I just wasn't as prepared for the reality as I should have been.

Plussat: Great location close to Mitsushima ropeway, friendly staff.

Plussat: It is very unique and clean. Short walk to the ropeway. The staff are very kind and helpful!

Plussat: Its very convinient place..near to bus stop and from the ski

Miinukset: The breakfast..it will be nice to have a different menu everyday..

Plussat: Great place to stay when going skiing. Would go back.

Miinukset: Nothing.

Plussat: What we like the most was how amazing the staff was. They went beyond the expectations to make sure we had a comfortable stay. The hotel is cosy, in a quiet but really good location. You just have to cross the street and you're at the Kagura ropeway. If you want to enjoy some chilled ski days, this is the spot.

Plussat: I think this place is the best value for Echigo Yuzawa. Rooms are very comfortable. The owner Nori and his wife are super nice people. The location is amazing, right across from the Mitsumata ropeway. And they have beds!! Most places in this price range only offer futons. Excellent place to stay.

Plussat: Nori San the owner and his family were great and helpful. They have a lovely family with a lovely daughter and working happily together. They have provided helpful information of the the surrounding area and help to make reservations for places as we don’t understand Japanese. Near to ski slope which was a bonus. Place was nice and cozy. Will recommend staying here for value and fun.

Miinukset: Bathing facility wasn’t great for now but it will be renovated in May this year and trust you will like this place after that.

Plussat: So close to the lifts, they also provide ski or snowboard rental and sell resort pass with discount price. The place is clean and comfy, will stay again if go back there :)

Miinukset: Nope

Plussat: Easy to go to the inn by bus at Echigo Yuwaza train station and good location about 100 meters from Mitsumata ropeway. It is much like a hostel where you can cook and there is a kitchen and common resting area. Owner is very friendly. You can rent ski and snowboard and get discounted lift pass. The tidy room is quite small but the price reflects that.

Miinukset: It would be better to have tea pot for guests so that there is no need to walk downstairs and upstairs for getting a cup of hot water at kitchen. Not allow to drink coffee in room and no tea bags provided. A bit noisy comes from heater and cars from main road. No restaurant nearby and you need to walk about 600 meters to cars rest station 道駅 before 5:30pm for supper. It is not easy when snows fall. Or you can purchase frozen or instant noodle from owner. So it is recommend to buy enough food first and you can cook at the inn if you like. The other option is to taxi or bus to train station (see timetable) where many good restaurants located. Wifi is poor and can only connect at common area.

Plussat: This was a huge hotel, with only one wing operating, and just a couple of bus groups staying as well. The staff were very polite and helpful, the Onson was free and very pleasant facility. The scenery is stunning. The summer season starts in July and there will be lots of activities running. It was a very good price for the area, and we stayed 2 nights and used it as a base to visit Minikama and other alp towns nearby. The carpets on our floor were a bit water stained, but the room itself was comfortable. It wouldhave been a bonus to have an English language station on the TV, but it didn't bother us really. By choosing not to have our room cleaned each day we recieved a bonus voucher to spend at the shop in the lobby.. a few free snacks for the day in the car !

Miinukset: During the shoulder season, there is no where to buy a meal, the closest Lawsons is down the mountain 25 minutes by car. Come prepared with some food or be prepared to eat every meal in the Hotel. Everything gears up again in July for summer.

Miinukset: The carpet

Plussat: I like for your beautiful place. It is a bit old when I look from outside but it so good inside. I like your restaurant in your hotel.

Miinukset: I wondering about price of rental free of ski wear and equipment and the price for ski area and spa. I thought it is expensive and not reasonable for the one who stay at hotel. You should have some benefit for us. I was not quite happy with this.

Plussat: Big hotel with good location.

Miinukset: Out of ski season, quiet. No activity of ski.

Plussat: Excellent views of the slopes at Naeba from the room. Perfect location for a complete ski/ snowboard experience.

Plussat: Direct access to slopes. Great onsen. Some restaurants were far but property is quite large. Night snowboarding. Staff was great.

Miinukset: Snowboard instructions were super expensive even for the group. Over 200¥ per person. Wish night snowboarding went on longer. Some restaurants were a little high priced( but expected). Wish it snowed more while we were there-can’t control that though.

Plussat: Great location. Ski Area is just a step from front door!

Miinukset: No

Plussat: It's right on the slopes and everything is available. Great customer service. Tons of dining options.

Miinukset: Beds are a little uncomfortable. Wish they could add some nicer pillows and maybe some mattress pads so you can get a good nights rest after the ski. But it's no big deal.

Plussat: I love the onsen! The rooms were nice.

Miinukset: I didn't like any thing. But I felt the location was too far up from every thing.

Plussat: Happy with our first snowfall experience at such a beautiful location!

Plussat: The staff were lovely.

Miinukset: Very noisy at night from other guests. Smoking room inside made it hard for non smokers as could always smell it.

Plussat: Warm, friendly and excellent food.

Plussat: Food was delicious. Onsen was lovely. Staff were very friendly helpful.

Plussat: Easy to go to skiing area with shuttle free

Miinukset: Nothing

Plussat: 24h onsen！ Free sashimi！ Free shuttle bus from hotel to Neaba ski resort. It will takes 5 minutes.

Plussat: Friendly staff and the hotel shuttle bus driver very kind. Pretty convenient to Naeba. Buffet dinner has lots of choices.

Miinukset: Dated finishingVery

Plussat: Nice Onden

Miinukset: Internet connection did not work.

Plussat: Dinner was superb.

Miinukset: Free shuttle bus from Echigo Yuzawa Station to hotel runs only twice a day 1030 and 1430.

Plussat: Location was great, friendly staff

Miinukset: No WiFi in the rooms, pillows were hard

Plussat: Staff go out of their way to help you. They even dropped us off at the ski park or called a nearby onsen to pick us up. The rooms were spacious and very clean. Mr Kawano fit us with the best skii gear that kept us warm and dry. He even gave us helpful tips to teach the girls how to ski. We had the best time! Looking forward to going again!

Miinukset: nothing

Plussat: The cleanliness of the room

Miinukset: There is no facility in hotel and shuttle bus last round pick up from Naeba prince hotel is just 5.30 pm. It's too early to finish activities and dinner.

Plussat: Good location very close to the ski resort

Miinukset: Old facility

Plussat: It is a little cozy hotel

Miinukset: Nil

Plussat: Very friendly elderly Japanese owners were charming and polite. Onsen hot bath was nice if a little small. Breakfast staff friendly and happy to help with borrowing bowls for feeding the kids in the room. No need for a fridge, just put milk etc against the window behind the insulation, it's kept perfectly cool. Downstairs lounge area has lovely real wood fire and several comfortable sofa areas for relaxing or work.

Miinukset: Recommend you call the hotel on arrival by bus to get a lift to the hotel in their car. I didn't see any instructions for reaching the hotel and the Information counter at the main ski area gave terrible advice, told me we needed to walk 1.6 km in falling snow with two small kids & 2 large bags to reach the hotel. A passing friendly Japanese lady helped me ask a second time and we walked the full length of the ski building then across a snowy car park to reach the hotel on foot. No wifi in rooms, only in downstairs lounge area.

Plussat: The staff and location, open fore in the lounge, a warm welcome!

Miinukset: The decor is tired; could do with a tidy up.

Plussat: Homely fires, proximity to the slopes and value for money. Food was very good for the price....relaxing by the fire after a day on the slopes!

Miinukset: It is tired, could do with a spruce up. However, it does have a charm about it even with the tired decor.

Plussat: Old hotel that has seen better days but very comfortable and staff couldn’t be better. Excellent meals.