Acapulco hotellit lähellä Playa Condesa

Plussat: Perfect in every way

Miinukset: Nothing it was great

Plussat: I received a courtesy meal, because my room wasn’t ready when I arrived

Miinukset: The hotel’s beach is very little, and the hotel has a public beach besides, which cause that the beach is crowd and noisy. Also, a part of the swimming pool was on reparations. And if you want a comfortable beach bed, you need to pay for.

Plussat: The location and good service.:))

Miinukset: When you are at the beach area, they do not have waiters service.

Plussat: Location is great People are friendly Nice pool with access to a beautiful beach

Miinukset: A little pricey, food in hotel is pricey as well

Plussat: The rooms were spacious the beds were comfortable the whole place was super clean the water temperature for the swimming pools were excellent.

Miinukset: Honestly i loved the place.. no big complaints just the Wi-Fi could be done a little bit more differently and maybe some landlines to the internet could be more suitable

Plussat: Where to start the hotel smelling the pool area are a bit dirty the stuff is great great customer service !!!and my kids ordered room service and got sick with their food other than that the location is OK it’s right next to a Gay Beach just FYI would I stay here again no not really I’m a mother of three girls and I just do not like the facility I stayed in a one bedroom lock off!!

Miinukset: Smells, Dirty, Room Service food made us Sick

Plussat: Great attention.

Miinukset: Everything fine, except for paying 100 pesos per day for parking

Plussat: The staff is outstanding, personable and really want guests to enjoy their time. The hotel lobby, bar and Salsa restaurant are fantastic upgrades and beautiful. The location is perfect.

Miinukset: The music noise some nights coming from the Costera are a little loud.

Plussat: This is a clean facility in a prime beach front location. We were visiting from Texas, and felt welcomed by the staff. The onsite food is great, and the pools are great.

Miinukset: Please provide a bigger selection of English speaking tv channels for guests visiting from primarily English speaking countries.

Plussat: Bed and Bay view

Miinukset: Old hotel and poor pool conditions

Plussat: The pools

Plussat: Location

Miinukset: Hotel is old dated, the rooms and pool. Not clean grime

Plussat: The pool

Miinukset: the air conditions in the rooms do not work, it is too hot inside the hotel, in the restaurant room every so often they lit the comdizinata air, but they were more times that they kept it off, the English language is not very known, they only spoke Spanish

Plussat: Well nothing air conditioning doesn’t work fun ceiling doesn’t work we make a complaint around 7 times they didn’t pay attention at all so hotel Emporio it’s the worst ever !!! Service are bad !!

Miinukset: Swimm pools are okay!!!

Plussat: The location is amazing. Really easy to get around and find things to do.

Miinukset: The staff is rude. They kept asking if I was staying there. I had my bracelet on the whole time and wore short sleeves. Asking them for information or suggestions was a bother to them. The staff acted like providing service was doing me a favor.

Plussat: Good location. Obviously an older building. Rooms in need of a facelift. They were clean, WiFi dependable, and nice hot shower

Miinukset: Obviously an older building. Rooms in need of a facelift. Restaurant and bar hours didn’t seem to match the printed material in rooms.

Plussat: I liked the view a lot, it is also on a privileged site on the Costera street, the beach is clean and beautiful, also the shops inside the hotel building are nice and cover your immediate necessities.

Miinukset: The building is old they need to repair the air conditioning system so it works, also the staff must not ask for a tip always it is tiresome and annoying. Also the price does not justify the accommodations on the rooms. The buffet is flavor lacking and the prices on the beach food are high for what they offer.

Plussat: Only good thing is the location ( heart of gold acapulco bay)

Miinukset: We book 3 rooms. Two of them the air conditioning did not work properly even after reported and semi fix still bad bad. They did not have tonic water for my gin and tonic , then I ordered jack and ginger ale , they said I don’t have ginger ale too!!! I said ok give me a piña colada with amaretto and they did not have it also !!! They have complimentary beach beds and umbrellas on the beach only if you spend $500 pesos with them! But how to spend money if they do not have what we want to drink ??? But the worse is their bed and umbrellas on the beach goes only half way to the front as there is a wall of chairs and umbrellas of a local beach guy for renting so the whole beach view is blocked !!! The waiters for the morning breakfast buffet are careles and unprofessional. Reception is a nightmare ! The only team is 100% active and nice is the valet parking! This hotel is advertised with 5 stars and in reality they have max 3. DO NOT WAIST YOUR TIME AND MONEY HERE !!

Plussat: The amenities and the location were very good.

Miinukset: When we arrived first to our room the balcony was not clean, it had a lot of dust. The staff of the afternoon shift (woman) was a little bit rude, she seemed that she was in a bad mood.

Plussat: Location is good, and pool for adults is great. Poor beverage-snacks service around the pool. Average maintenance for an old building. I'd really recommend the spa, but it's kind of hot since it's a basement.

Miinukset: Awful cleaning staff. Forgot to replace towels 3 out of 7 days. Basically limited to make the bed. Absolutely not cleaning at all. Room service forgot forks, they were repairing the room next door, so we had to deal with tool noise about 2 hours.

Plussat: Location, I could go any where very easily from there

Miinukset: NO working telephone No working Air conditioner No towels Dirty room smelly bed

Plussat: Food

Miinukset: Air conditioner the rooms disentangle get a confortable temperature , we change room and it was the same only 26.5 degrees

Plussat: Clean

Miinukset: Breakfest is bad.

Plussat: Great location. Comfortable facilities. Really good family atmosphere. I'll return here every time I visit Acapulco!

Miinukset: It would have been better if the breakfast had included the buffette as part of the package I got.

Plussat: love the $, the food , great place for family, great staff,i love that it was waterfront, the beach was great , pool nice and clean, it made this father day a great Day

Plussat: We liked absolutely everything in this Hotel. It's very good located, it faces the Ocean, the rooms are very comfortable and clean. The Staff is fantastic, always ready to help solve any problem, all of them are very polite and friendly and definitely we will come back soon.

Plussat: I think the way the property is maintained is really well. Comfortable and friendly staff. The property tries to balance the old with the new and gives the guests a beautiful view

Plussat: The personnel was really helpful and made the staying very relaxing. The facilities were very convenient and clean.

Miinukset: The beach furniture was retired very early. Even though the beach access closed at 7 pm, the staff removed the shadows and chairs at 6 pm.

Plussat: People

Miinukset: Location, it is expensive. You get hotels cheaper in better locations.

Plussat: Very clean, quiet, cool, safe and well situated. Comfy beds. Free safe parking.

Miinukset: No hot water in shower. No window tho that helped with noise and temp control.

Plussat: Arrived after midnight and the head clerk greeted me by name and made me feel welcome. The WiFi signal was too weak in my room, so she moved me to a room closer to the router ❤️

Miinukset: Dim & dank room, no windows. Adequately clean... WAY overbright LED on AC unit lis about as bright as a 15W bulb, had to sleep with pants leg over eyes! Even tho it's only 2 blocks from beach it's in a sleazy area, not real safe to be out waling at night between beach and hotel. Take a taxi. Also, ONLY TAKES CASH !! Not recommended

Plussat: The location was perfect and everyone was so nice. I was able to check in early at no cost.

Miinukset: My last day in my room I was waken by bedbugs. My right arm and back had bites all over them. I then got all my stuff and checked out of the hotel at 5am.

Plussat: Clean rooms, fast service, friendly bellhop

Miinukset: There was an earthquake and no alarm on the 19th floor! We only knew to evacuate because my aunt was on the bottom floor and they told her. When we got down everyone was there and we were awake during the earthquake, so we would have heard an alarm if there was one. Also, 3 separate rooms had our keys deactivated and the lady at the registration desk was so rude and told us we deactivated them with our phones. She was so rude and told us it was our fault. Three separate rooms and 6 keys? No. She should not have blamed us and been rude. It was uncalled for.

Plussat: Location is great.

Miinukset: We were 3 people and never had all of the towels. Every single day we had to ask for the third towel. Also, only on the first day we had a hands towel.

Plussat: -Food at El Delfin is awesome -Location so close to La Condesa Beach, restaurants and stores is so convenient. -Service I called for an iron and additional towel they got them super fast. -Air conditioning, cleaness is very acceptable.

Miinukset: Even though I don't use them I noticed the swimming pool is small compared to the number of people.

Plussat: Location

Miinukset: Service of valet parking like being nice and with cordiality to get your car

Plussat: Staff was very friendly, from the lobby personnel to the pool waiters and lifeguard. They all went above and beyond.

Miinukset: Rooms are very outdated. Pool was overcrowded. There is no elevator access to the pool which is hard with a stroller. We were given just sheets on the beds not comforter or anything else other than a thin sheet to cover yourself to sleep.

Plussat: The services

Miinukset: The breakfast

Miinukset: Rooms out dated, expensive for what it is, can find rooms for same price or cheaper in same area, cock roaches, smell on insecticide in room, looks good on the outside, pool felt a little slimy on the bottom, not a good value

Plussat: this is a well maintened hotel, breakfast is basic but the coffee is just great, all staff have been there since i was a child, so they are reliable and good people. pool is great and the games for children are amazing. best choice fore families! ;)

Miinukset: other offers in the restaurant would be great

Miinukset: In case you are with a lot of kids, this is a place to stay. But be aware that you stay in the middle of a large kids playground with a lot of plastic kids play tools. If you like.... Schon ein wenig abgewohnt!

Plussat: Clean, ac worked great

Miinukset: We asked for another night and were told they have no rooms available. The next morning they said they had some but you had to purchase at least 2 nights

Plussat: That you accept pets

Plussat: Air conditioning works really well

Miinukset: It did not feel safe. No safe to place valuables.

Plussat: Nothing

Miinukset: Security, price of 4 starts when the hotel is 1 start

Miinukset: Real garbage, price is related to Krystal brand but not the hotel locacation, buffet Is really poor on Acuamarina restaurant, meal seems older than one day, and no ice machines working floors from 9 to 17, Is not clean and missing maintenance.

Plussat: location was nice. hotel was clean.

Miinukset: you have to pay for everything even in the hotel. You pay for the parking, chairs or hut on the beach, and so on.

Plussat: We were very lucky to get an apartment (suite) for a regular price. Thus, we had a wonderful sea/city view (on both, as it was a corner apartment). It was big (2 rooms with a kitchen). Actually the room was the only good thing in this hotel taking into consideration that we paid "all-inclusive" option and then we needed to pay additionally for everything (beds on a beach, cocktails etc., because "they were in included in the all-inclusive option".

Miinukset: Even though we chose the highest, all-inclusive package, we needed to pay additionally for almost everything: the comfortable beds on a beach with pillows (which can be seen on pictures advertising the hotel) are "VIP service", which is not included in the all-inclusive offer (charged additionally per day), for cocktails such as mojito (only the most basic cocktails such as rum with coke are included). The hotel is also situated on a public beach, which means that there are thousands of ambulances and seller just in front of you, constantly offering you things (hard to rest in such a case and you also cannot leave anything on a beach, when you want to go swimming in a sea). Basically, it is absolutely not worth paying all-inclusive as you will need to pay on top of it for any type of high-quality service. Food is also very basic and the same every day.

Plussat: Everything was amazing! Staff is very friendly and welcoming, view from the room was beautiful , the room was big and the package all inclusive is a 100% worth it Def going back soon

Miinukset: The wifi never worked but still had a great time.

Plussat: The attention of the staff

Miinukset: very old bath towels