Acapulco hotellit lähellä Amazing World

Plussat: Location

Miinukset: Some stuff at the bathroom are nasty

Plussat: The location is amazing. Really easy to get around and find things to do.

Miinukset: The staff is rude. They kept asking if I was staying there. I had my bracelet on the whole time and wore short sleeves. Asking them for information or suggestions was a bother to them. The staff acted like providing service was doing me a favor.

Miinukset: Staff on the beach are not attentive! Every time we wanted to order something NOBODY was there, so it’s better to bring your own drinks.

Plussat: Excellent location felt absolutely safe. A walk out to beach or a walk across the street to a mall movie or restaurant was easy for any age.

Plussat: Swimming pool location and beach

Miinukset: Out dated room previlage club very poor not worth the money .

Miinukset: Needs a little maintance

Plussat: Location, I could go any where very easily from there

Miinukset: NO working telephone No working Air conditioner No towels Dirty room smelly bed

Plussat: Location was excellent Great beach access

Miinukset: No air conditioning in lobby Elevator hot and slow

Plussat: The staff very friendly and professional

Plussat: Huge elevator, Cool Pool and crew.

Miinukset: I stayed at this hotel, just because it was where the episode of Chavo del 8 was recorded. The pool is good, the staff also, but in the bathroom the lights were weak, burned, and smelled very bad, smell of sewage, beach is not recommended, quite dangerous, as is the center at night. The sheets were stained with enamel and lipstick.

Plussat: Great place, clean, comfortable and polite staff. :)

Plussat: good value for the money, only stayed one night.

Plussat: Very clean, quiet, cool, safe and well situated. Comfy beds. Free safe parking.

Miinukset: No hot water in shower. No window tho that helped with noise and temp control.

Plussat: People

Miinukset: Location, it is expensive. You get hotels cheaper in better locations.

Plussat: Arrived after midnight and the head clerk greeted me by name and made me feel welcome. The WiFi signal was too weak in my room, so she moved me to a room closer to the router ❤️

Miinukset: Dim & dank room, no windows. Adequately clean... WAY overbright LED on AC unit lis about as bright as a 15W bulb, had to sleep with pants leg over eyes! Even tho it's only 2 blocks from beach it's in a sleazy area, not real safe to be out waling at night between beach and hotel. Take a taxi. Also, ONLY TAKES CASH !! Not recommended

Plussat: PROS: 1. Fast wifi: I didn't have any problem with internet connection throughout my stay (used 3 devices), and I was working in the morning so this was a huge deal for me 2. Nice staff and late check-out: I found the staff to be nice, always smiling, and they even allowed me to check out late (3pm) - thank you Hotel Itto! 3. Good location - the beach is walking distance; supermarkets, bank, and oxxo nearby (tip: if you're ok to walk 20 minutes and you want a better sand and cleaner beach, just walk pass the krystal hotel and mcdonald's, there's a beach entrance there and that part is cleaner, less crowded, and free of course) 4. Comfy bed (felt good when I woke up, and this is definitely important to me because I have back problems) 5. Paid 500+mxn per night thru booking.com - INCLUDING taxes (TIP: don't pay in the hotel (costs 700+ per night), it's more expensive; book in advance and online! - and this is a general tip when booking a hotel in Acapulco; I've been here more than 10x this yr and I saved a lot by making my bookings thru booking.com or despegar.com) 6. Quiet: the room I got was really quiet so I was able to work efficiently during my stay 7. Didn't lose any stuff (One time, I left to have lunch outside, and when I got back, the room was clean. Felt uncomfortable at first because I left my laptop in the bed, my cell phone and even my passport and wallet unhidden, but I didn't lose any valuable so that's a thumbs up!)

Miinukset: CONS: 1. Room without a window (not sure if that's really the case for all the rooms) 2. Just one light in the room, and one in the bathroom (a litle bit dim and it was slightly uncomfortable) 3. No hot shower (again, not sure if this is the case for all the rooms - I really didn't mind it though because Acapulco's weather is warm throughout the year, so I didn't ask - but maybe it's an issue for you guys)

Plussat: The services

Miinukset: The breakfast

Miinukset: Rooms out dated, expensive for what it is, can find rooms for same price or cheaper in same area, cock roaches, smell on insecticide in room, looks good on the outside, pool felt a little slimy on the bottom, not a good value

Plussat: this is a well maintened hotel, breakfast is basic but the coffee is just great, all staff have been there since i was a child, so they are reliable and good people. pool is great and the games for children are amazing. best choice fore families! ;)

Miinukset: other offers in the restaurant would be great

Plussat: That you accept pets

Plussat: Clean, ac worked great

Miinukset: We asked for another night and were told they have no rooms available. The next morning they said they had some but you had to purchase at least 2 nights

Plussat: Air conditioning works really well

Miinukset: It did not feel safe. No safe to place valuables.

Plussat: Nothing

Miinukset: Security, price of 4 starts when the hotel is 1 start

Plussat: Locación. Only good thing

Miinukset: Reception Staff and security staff super rude and unfriendly, not accommodating at all. A/C didn't cool the room enough. No towels in bathroom. TV didn't work. $100 MXN parking fee per night which was advertised as included. And had to wait an hour every time you want to leave the hotel. There wasn't one thing I liked about this hotel. Just AVOID IT

Plussat: Restaurant-food,

Miinukset: Since I arrived to facilities, my reservation was made no to my name it was to the other guest. Room.- a lot of noise from outside, streets and cars. The air conditioner all the time was noisy, even I reported they did not do nothing to solve the problem. Some staff from the front desk no having manners to deal with client. Two of them were no polite and rude. Not communication among staff. they were not aware what we could get or not. training to staff about services and, how to deal with customer service. Courtesy for people that came to visit me to hotel. Staff treated him as a delinquent. Also, manger charged me $ 800.00 for a visit of a friend to facilities. my friend was only visiting for the day time from 9 to 6 pm. They made us feel very uncomfortable. Spent must of the day dealing with this issue with front desk staff and manager. I went to relaxed and, feel comfortable. Instead of I had stress and felt very embarrassed in front of my Mexican friend who went to visit me and, from my Canadian friend who was accompany to visit Acapulco. i been in that facilities since it was a Marriot, even I thought that could be a good idea to buy a membership. But with all the problems mentioned above i will be crazy if I think about it.

Plussat: The high points are the view from the room I took and the distance from the sea. staff are really nice and friendly.

Miinukset: The furniture was really old and the food is disaster. some apartmants dont have fridge and basic facilities. the shower is the worse too. Its a noisy and full of big families hotel. in weekends is a huge mess. you probabilly wont be able to keep your lugage after checkout or even ask for late checkout because is always busy even in low season. checkout was an awefull experience.

Plussat: Beach Lobby Leaving.

Miinukset: Everything

Miinukset: Real garbage, price is related to Krystal brand but not the hotel locacation, buffet Is really poor on Acuamarina restaurant, meal seems older than one day, and no ice machines working floors from 9 to 17, Is not clean and missing maintenance.

Plussat: Minimarket inside the hotel, where you can get drinks easily. It has a private area on the beach, adding value to your stay. (Don't go for all-inclussive, full board, option, it is well known that food quality in such modality is not good in krystal hotels).

Plussat: Friendly staff. Hotel in a good location.

Miinukset: Our stay was All Inclusive. However there were many restrictions with it. We have stayed All Inclusive in the past and there were absolutely no limits. Our first day out for dinner we ordered from the Menu to find out it was a charge and that only the buffet was included. Buffet food was average with some foods lacking taste. There was a variety but always the same each meal each day. They were also stingy with their mixed drinks or rail drinks. Always needing to ask the bartender to add more alcohol to even be able to feel it. Found ourselves waiting long periods of time to get served at any of the bars. They didnt greet right away and immediately take your order or they were elsewhere instead of behind the bar. Our room had a beatiful ocean view. However, if you are a light sleeper like myself, i recommend you ask for a high level floor. Acapulco traffic is very very noisy. The only thing keeping the sound away in our room was a very thin glass that leads to the balcony. The whole place needs renovation.

Plussat: My room’s view, close to the beach and close to convenient stores and restaurants

Miinukset: Lot of things are wrong with this hotel, not good management at all, when you arrive to the hotel they do not have parking there and you have to do a lineup but there is no organization and the access to the valet parking is very complicated, literally you are waiting in the middle of the avenue. On holidays be prepared for waiting at least one hour in a half for giving your car to valet parking; after that you have to do another line inside for checking in (funny part is they have only 3 girls in the front desk when it’s a busy holiday time. If you don’t get a all inclusive forget about using cash, they do not take cash in the hotel, you either open an account with you credit card or get a voucher with certain amount (witch is a nightmare if they do not enter the information correctly). In the beach the front is all taken for locals, the limits of the hotel are just few meters from the beach, so even sitting in a chair of a “4 stars” hotel you will see all the tables chairs and umbrellas from the locals. So basically forget about getting a nice view of the beach. Pool closes at 8 and they have a jacuzzi that doesn’t work. Even when we asked why the jacuzzi was cold maintenance said “that jacuzzi can’t be adjusted” tha ? Seriously? why do you have a jacuzzi with cold water ? This hotel should mention or teach some customer service manners to the cleaning staff, it’s unbelievable and unprofessional that they are having conversations in the hallways saying “I’m so happy they are finally leaving” referring to the guests, they should keep those coments for themselves or at least do no shout in the hallways where everyone can hear them. For checking out is the same nightmare and be prepared to wait one hour in the line because only 2 or 3 people working in the front desk and also be ready for waiting and extra one to two hours for valet to bring your car from wherever the hell they park it from.

Plussat: value for money is good, pool area, staff is nice.

Miinukset: the food, I went last August and the quality of the food was really poor this time in comparisson with the last time. the staff was friendly and offer me to order a la carte as I stayed for 5 nights and I got very tired of the poor quality food of the buffets

Plussat: The hotel was pretty nice and clean at all times, the housekeeping ladies were respectful very nice cleaning service! The pools were amazing specially if you have childrens I’ll definitely recommend this hotel.

Miinukset: The hotel had bad wifi and even bad service for phones , very bad service in the rooms. The hallway lights were creepy since they turn on automatic and also the card key to open the door was annoying it kept dis activating more than 3 times.

Plussat: The attention of the staff

Miinukset: very old bath towels

Plussat: View

Miinukset: Tv's to old

Plussat: My view

Miinukset: The elevators wasn’t working the first day

Plussat: The location and the great hospitality

Miinukset: We didn’t have breakfast included

Plussat: Good several

Miinukset: Good several

Plussat: It was a low price hotel so I wasn't expecting too much from the facilities but it was acceptable

Miinukset: It's in front of bars so it was way too loud all night long

Plussat: Chairs for n the balcony to enjoy the ocean

Miinukset: Location

Miinukset: Elevators at checkout time and tv were to old. No electrical outlets.

Plussat: Everything is close very good location I like

Plussat: The pool was good.

Miinukset: The first night was a noisy one because of the bars on the street. It was good but I asked over and over again for a printed bill to give it to my accountant, but they never send it to my email, I called many times after my trip but they continued saying that they've already sent it.

Plussat: Terrible loud music. Till 5 am. From across the street. “Paradise”. Could. Not sleep. Wish I was able to move. Never. Again

Miinukset: Location wver