Albufeira Lomakeskukset

Plussat: Staff were very helpful but some had language difficulties

Miinukset: The facility is understaffed and the service is weak even though the staff tried their best.

Plussat: Beautiful beach. Helpful staff. Great food!

Miinukset: Too big!

Plussat: Very clean, facilities were abundant, landscape was heaven,,,

Plussat: Stayed here before - the most picturesque hotel I’ve been in

Miinukset: Restaurants can be pricey.

Miinukset: I emailed the spa for treatments 2 weeks prior for our 32nd anniversary after 3 emails they stopped responding and I emailed again and was not able to do a treatment on our anniversary. Poor customer service in my opinion

Plussat: - beautiful nature and nice large territory - amazing views - good beach - nice comfortable rooms - good hotel design - very good bed - modern room facilities (furniture, bath etc.) - free large parking - breakfast has a lot to choose - a lot of restaurants/bars and swimming pools

Miinukset: We expected better impression from Luxury Collection hotel. It is still Sheraton... - service: lazy, but polite staff, very few of them available (sometimes there is no one at all on reception and in the main hall. Or no one responding on the call for 3-5 mins, or no one on the beach or near swimming pools etc.), 5 EUR per room service (your spoon felt down, need new? Yes - 5 EUR per visit. And they will take it away tomorrow...), also they are very slow and you always need to remind. We had a serious problem during reservation (baby accommodation). Only second manager gave us a real compensation. First one was just talking for 2 days... - restaurants. Especially Jakuza. We felt like we have been robbed. Persuasive service and enormous prices. Disgusting food. Some so called “author cuisine” which is very faraway from tasty Japanese one. 2 days there were several spoiled products on the breakfast. (Orange juice and cheese). Fried eggs are overroasted, tomatoes are immature etc - very cold swimming pools. Same t as ocean has. They have been built 20+ years ago and heating was not implemented. But because of that they are almost empty ;-) - 217 room is near unloading zone where smts loud work could start before 9 am (trucks beeping, heavy unloading machines are working etc) - bad sun umbrellas with a strange construction (very small shadow). You need to pay for the first line of sun beds.

Plussat: Location

Miinukset: If You want to relax in quite it is not hotel for You especially in high season. In this hotel were children and some elderly people. This is hotel for families not for couples.

Plussat: Exceeded expectations in every way: friendliness of staff, food, facilities all first-class, in an incomparable setting. Truly exceptional.

Plussat: The property was very nice. The location was amazing and relaxing. The landscape was beautiful.

Miinukset: We booked a grand deluxe room (for extra charge) and asked for a quiet room. They gave us a “connected” room to the neighbours and in front of the breakfast area, and the noise started very early from the staff. The staff was friendly and polite unless you need their support. Due to unprofessional check-in, additional amount for the stay was booked. During the stay we had to communicate and to explain that the full amount was already booked and the reception staff stated We should present bank evidence. ridiculously. Finally, the staff realised their mistake but no one apologised. There are several restaurants in the complex with strange and inconvenient working time.

Plussat: Clean, tidy and well provisioned

Miinukset: Not a great deal for the kids to do in the evenings. The lunch menus were similar across some of the restaurants. Beach access is a bit or a burden with young kids.

Plussat: Food

Miinukset: No floats in the pool

Plussat: Location, staff and accommodation

Plussat: Space , views and oprions for eating

Miinukset: Pools a bit busy and no life guard to stop older children playing ball games etc

Plussat: Fabulous rooms, comfortable, spotless facilities & friendly staff.

Miinukset: Food could’ve been better, whilst not too bad a little expensive for what you ate.

Plussat: Very nice hotel and its area... and it’s huge! Great gym very nice breakfast Beautiful beach Nice restaurants Great pools Very clean three-bedroom apartment Little supermarket in the hotel to get simple stuff as milk, bread, wine - very handy We loved the stay!

Miinukset: - We were driving for 10 minutes around the hotel area to find their reception... the signs were at the beginning „residence“ then they turned into „casas“ so it‘s quite confusing and we asked receptionist about that and she said that we need to complain to management - so,guys, we are complaining sort of :) - Kids club we found very expensive for 70€ a day, with 4 kids it’s too much and also not everyone at the reception knew the rules of the kids club so you had to ask 3 different persons for rules/payments etc... - Not enough stuff in the kitchen to cook etc... 3 bedroom apartment requires cooking for many people so there should be enough stuff for it - Very hard beds

Plussat: excellent

Plussat: Everything ! The staff were friendly and customer service was second to none. Accommodation perfect, clean and quiet. Food was delicious. Love this place. Thank you for an amazing stay!

Miinukset: Nothing to report.

Plussat: Friendly staff

Miinukset: The beach is far

Plussat: Great location and territory Amazing fresh air!

Miinukset: Need a little improvement on cleanness of apartment

Plussat: Pretty grounds, luxurious room, good weather

Miinukset: Rude inattentive staff, cold swim pools, average to poor food quality, very expensive

Plussat: Adult area

Miinukset: The food

Plussat: large pool

Miinukset: the hotel is missing a terrace to chill out with a drink in the evening. all facilities are indoor style. apparently, the weather is mainly chilly and windy there.

Plussat: Breakfast and dinner. Location is great! Excellent atmosphere, staff was very helpful and nice

Plussat: The hotel is very good, nice comfy bedroom, awesome shower and very clean. All the staff is very welcoming and friendly. Great pool and beach access. Very good breakfast, with great variety.

Miinukset: It is a bit isolated, so nothing to do around the hotel (except for the beach). Dinner quality is poor, well below a 5 star hotel, plus the drinks are very overpriced.

Plussat: Everything. The staff was friendly, great service and the facilities were better than we expected.

Plussat: Pool and breakfast

Miinukset: Smells in room and the cleaning

Plussat: baby pool heated breakfast intention for son's bday

Miinukset: housekeeping could be better dinner food variety

Plussat: Food quality and beach. Big room with all amenities. Big swimming pool, you have to go early to take a free sunbed!

Miinukset: Services on the beach were managed by an external company, never available sunbeds and umbrellas. You had to wait for your turn for breakfast and dinner, 10-15mins. They remake the room in the afternoon, at 5pm! I chose this resort for the fantastic gym (as in the photos) ... That wasn't there !! It was in maintenance, they said...

Plussat: Everything was perfect